Telecompaper Research

Dutch Broadband Q1 2012

Fri, 25 May 2012 14:35:00 +0100

This report analyses developments in the Dutch market for broadband internet access, focusing on consumers, in the first quarter of 2012, and compares the findings with results from previous periods. The analysis is based on Telecompaper's continuous research into the development of the Dutch broadband communication services market. The focus is on cable network operators (Ziggo, UPC, Delta Kabelcomfort) and DSL network operators (KPN, T-Mobile Online, Tele2) and FTTH connections and an estimate of mobile broadband services as well.

Telfort Consumer

Wed, 23 May 2012 14:40:00 +0100

This company profile analyses Telfort's consumer activities, a provider of mobile, internet and TV services in the Netherlands. The report contains information on Telfort's current position in the consumer market and strategy. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the consumer product portfolio of Telfort. It looks at the consumer market in which Telfort operates as well as its competitors. Furthermore the profile reports on Telfort's marketing activities, including its customer strategy. Lastly the profile contains Telecompaper's SWOT analysis of Telfort. A separate profile of Telfort business will be available.

CBizz

Mon, 21 May 2012 11:30:00 +0100

This company profile analyses CBizz's activities in the Netherlands. The report contains information on CBizz's current position and strategy. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the product portfolio of CBizz. It looks at the market in which CBizz operates as well as its competitors. Furthermore the profile reports on CBizz's marketing activities, including its customer strategy. Lastly the profile contains Telecompaper's SWOT analysis of CBizz

Total average price per Mbps drops below EUR 1.00

Fri, 18 May 2012 16:30:00 +0100

This Research Brief covers the Telecompaper Western European Broadband Pricing, which summarizes a survey of 1,574 broadband, dual play and triple play subscriptions offered across 15 Western European countries. For the first time the total average price of the 15 Western European countries examined drops below EUR 1.00 per Mbps. Furthermore, triple play and triple play flat-rate still offer the best price/speed deal, offering a 16 percent higher price with a 23 percent higher speed than average. Consumers continued to be best off with a FTTx connection, where available, offering an average price per Mbps of EUR 0.53 compared to EUR 2.12 per Mbps for ADSL. Also, Sweden still offers the highest average speed (138.60 Mbps) as well as the lowest average price per Mbps, while Norway, Switzerland, Ireland and Denmark offer least value for money (on average price per Mbps).

Consumers less willing to promote mobile provider in Q1 2012, KPN and Tele2 lose most endorsers

Fri, 18 May 2012 15:15:00 +0100

The highest Net Promoter Scores (NPS) in the mobile telephony market was achieved by the mobile service provider Ben, just like in Q4 2011. In the first quarter of 2012, Ben gained the highest NPS, while Simyo lost the second position to Vodafone. In Q1 2012 all mobile provider hold a negative NPS, which means all mobile providers had more detractors than promoters. The new subscription deals of the mobile providers introduced last year and recently in 2012 could have played a crucial role in the decline of the average NPS. The average NPS in the first quarter, which also includes the very small MVNOs, was four points lower compared to last quarter. Of the bigger providers, KPN and Tele2 saw their NPS dropping significantly and are now both below the market average. T-Mobile and Telfort lost respectively five and four points, while only Hi maintained its score from Q4 2011. Vodafone achieved again the highest NPS of the top five mobile operators in the Netherlands in Q1 2012. In this research brief we look at the differences in NPS for mobile operators, by quarter and by month. In addition, we looked at differences in scores based on customer gender, age, education, type of connection (postpaid or prepaid) and type of mobile phone (smartphone or normal phone). Since October 2011 Telecompaper's Consumer Panel has measured the NPS. This is our fourth research brief on this topic for mobile operators, comparing the results of Q1 2012 with Q4 2011. Sample size is at least n=5,500 per quarter.

UPC Netherlands Consumer

Fri, 11 May 2012 16:55:00 +0100

This company profile analyses Dutch cable network operator UPC Netherlands. The report contains information on UPC Netherlands' current position and strategy and focusses on the consumer activities. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the product portfolio of UPC Netherlands Consumer. It looks at the market in which UPC Netherlands Consumer operates as well as its competitors. Furthermore the profile reports on UPC Netherlands Consumer' marketing activities, including its customer strategy. Lastly the profile contains Telecompaper's SWOT analysis of UPC Netherlands Consumer.

Are mobile price comparisons possible?

Fri, 11 May 2012 12:54:00 +0100

Telecompaper often hears about mobile price comparisons between countries, without having the details of the research. As we have shown in our previous Research Brief (Comparing EU mobile packages a daunting task: Dutch consumer not worst off) it is extremely difficult to compare price plans between operators, nationally and internationally. Therefore we decided not to include any actual price plan information in our comparison for this Research Brief, but instead to see if and how the mobile markets of two countries can be compared on more general issues, such as various rates of penetration (postpaid, smarthpones) and general aspects of the price plans offered, as well as looking at which factors actually influence pricing and what we can learn from other research comparing prices. For the two countries we chose the Netherlands and France, where the market has recently been shaken up by newcomer Free. We started with a high-level comparison of the two markets based on our most recent Dutch and French Mobile Operators reports. Then we looked at the structure of the plans, which shows that the French in general have more complicated plans. Factors influencing prices include, amongst others, the geography of the country, the MTA levels set by the regulators, the differences in consumer behaviour (such as smartphone penetration) as well as whether quad-play is offered or not. Some of the pitfalls shown in other research include baskets not reflecting current mobile usage, including VAT in prices and ignoring handset subsidies. Therefore Telecompaper believes that the nearest one can get to a like-for-like comparison is the calculation of Total Cost of Ownership, based on average use information for minutes/SMS and MBs from national regulators.

Vodafone Consumer NL

Tue, 08 May 2012 15:10:00 +0100

This company profile analyses Vodafone Consumer's activities in the Netherlands. The report contains information on Vodafone Netherlands' current position and strategy. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the product portfolio of Vodafone Consumer. It looks at the market in which Vodafone operates as well as its competitors. Furthermore the profile reports on Vodafone Consumer' marketing activities, including its customer strategy. Lastly the profile contains Telecompaper's SWOT analysis of Vodafone Consumer NL.

Intention to subscribe HBO/Film1

Tue, 01 May 2012 14:00:00 +0100

The chart illustrates the intention of Dutch consumers to subscribe pay TV services HBO and Film1. The question asked was: "Pay TV service HBO became available at Ziggo in February. You have to pay a fixed amount for the HBO package (offering known series such as Sex and the City, Entourage, Band of Brothers) alongside your standard TV package. As well as HBO there is also pay TV service Film1, which also offers films (TV Film premières, arthouse) and series. How likely are you to add HBO and/or Film1 to your TV package? If you are not a Ziggo customer, we would kindly ask you to answer the question as if HBO were also available from your TV provider." The answer options were: I have it already; very likely; likely; perhaps; unlikely; very unlikely. Don't know answers have been excluded from the graph. The results are shown per TV provider. Source: Telecompaper Consumer Panel. Results are CBS stratified for gender and age (15-65). The survey data is from March 2012 (n=1,511).

Statements on changes in KPN's fixed telephony bundles

Tue, 01 May 2012 13:29:00 +0100

This chart shows to what degree consumers agree with nine statements concerning change in KPN's fixed telephony bundles. The question asked was: "KPN has changed its unlimited call bundles for fixed telephony in February and March. The fixed monthly rate has risen by 50 percent, but customers will now also get unlimited calls to mobile numbers included in the bundle. See below a few statements on this change. Could you indicate to which degree you agree with these statements?" The possible answers were: totally agree; agree; neutral; disagree; totally disagree. The following statements were included: The change from KPN is a disguised price increase; I prefer fixed telephony bundled with other services (e.g. internet) than a separate fixed telephony; In general, I use the fixed telephone only to receive calls; At home, I use my mobile telephone more often than my fixed telephone; The change is not relevant to me, because I don't often call mobile numbers; The change in KPN's bundles is positive, because I am calling more often to mobile numbers; These kind of changes are not relevant for me, I am wondering if I should end my fixed telephony subscription; I don't use the fixed telephone to call others; I call more via VoIP services such as Skype than via fixed telephony. Those who did not have an opinion were excluded from the results. The results are shown for the total market. Source: Telecompaper Consumer Panel. Results are CBS stratified for gender and age (15-65). The survey data is from March 2012 (n=1,345).