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	<title>Telstra Exchange » Peter Jamieson</title>
	
	<link>http://exchange.telstra.com.au</link>
	<description>What's Your View?</description>
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		<title>Customer information and the importance of privacy</title>
		<link>http://exchange.telstra.com.au/2013/05/16/customer-information-and-the-importance-of-privacy/</link>
		<comments>http://exchange.telstra.com.au/2013/05/16/customer-information-and-the-importance-of-privacy/#comments</comments>
		<pubDate>Thu, 16 May 2013 01:33:52 +0000</pubDate>
		<dc:creator>Peter Jamieson</dc:creator>
				<category><![CDATA[Telstra News]]></category>
		<category><![CDATA[Privacy]]></category>

		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=25368</guid>
		<description><![CDATA[Author: Peter Jamieson. Like any customer of any company I have the expectation that my personal details are securely stored and not publicly accessible. No doubt you all have the same expectations.  So when we learnt some of our customers’ details were publicly available we immediately convened a team to have access to the data removed and commence an investigation.]]></description>
		<wfw:commentRss>http://exchange.telstra.com.au/2013/05/16/customer-information-and-the-importance-of-privacy/feed/</wfw:commentRss>
		<slash:comments>21</slash:comments>
		</item>
		<item>
		<title>Apology – BigPond outage</title>
		<link>http://exchange.telstra.com.au/2013/04/23/apology-bigpond-outage/</link>
		<comments>http://exchange.telstra.com.au/2013/04/23/apology-bigpond-outage/#comments</comments>
		<pubDate>Tue, 23 Apr 2013 04:15:51 +0000</pubDate>
		<dc:creator>Peter Jamieson</dc:creator>
				<category><![CDATA[Telstra News]]></category>
		<category><![CDATA[BigPond]]></category>

		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=25122</guid>
		<description><![CDATA[Author: Peter Jamieson. As head of customer service, I am always disappointed when technical issues severely disrupt our customers’ ability to use our e-mail service. With this in mind I wanted to sincerely apologise to those customers who were impacted by technical issues that resulted in BigPond e-mail not being available for a period of time last Thursday.]]></description>
		<wfw:commentRss>http://exchange.telstra.com.au/2013/04/23/apology-bigpond-outage/feed/</wfw:commentRss>
		<slash:comments>28</slash:comments>
		</item>
		<item>
		<title>Revamping our offer summaries</title>
		<link>http://exchange.telstra.com.au/2013/03/01/revamping-our-offer-summaries/</link>
		<comments>http://exchange.telstra.com.au/2013/03/01/revamping-our-offer-summaries/#comments</comments>
		<pubDate>Thu, 28 Feb 2013 21:00:53 +0000</pubDate>
		<dc:creator>Peter Jamieson</dc:creator>
				<category><![CDATA[Telstra News]]></category>
		<category><![CDATA[broadband]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[mobile phone]]></category>

		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=24514</guid>
		<description><![CDATA[Author: Peter Jamieson. Today, we’ve introduced some changes to the information we provide our customers.  We led the telecommunications industry with the introduction of the ‘My Offer Summary’ documents back in 2011. These summaries, which detailed in a simple format what was included and excluded in a customer’s chosen plan, helped inform the development of the industry’s Telecommunications Consumer Protection (TCP) Code. 
]]></description>
		<wfw:commentRss>http://exchange.telstra.com.au/2013/03/01/revamping-our-offer-summaries/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Telstra announces price changes</title>
		<link>http://exchange.telstra.com.au/2012/07/27/telstra-announces-price-changes/</link>
		<comments>http://exchange.telstra.com.au/2012/07/27/telstra-announces-price-changes/#comments</comments>
		<pubDate>Fri, 27 Jul 2012 00:09:07 +0000</pubDate>
		<dc:creator>Peter Jamieson</dc:creator>
				<category><![CDATA[Telstra News]]></category>
		<category><![CDATA[Access for Everyone]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[fixed line]]></category>
		<category><![CDATA[Mobile]]></category>
		<category><![CDATA[pricing]]></category>

		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=21163</guid>
		<description><![CDATA[Author: Peter Jamieson.
Some customers will soon be receiving letters about changes to their fixed line and mobile pricing plans, which take effect from October 1st 2012.
Importantly, there won’t be any changes to HomeLine Budget access fee prices for low income customers, or our Pensioner Discount scheme.]]></description>
		<wfw:commentRss>http://exchange.telstra.com.au/2012/07/27/telstra-announces-price-changes/feed/</wfw:commentRss>
		<slash:comments>32</slash:comments>
		</item>
		<item>
		<title>Customer update: OAIC</title>
		<link>http://exchange.telstra.com.au/2012/06/29/customer-update-oaic/</link>
		<comments>http://exchange.telstra.com.au/2012/06/29/customer-update-oaic/#comments</comments>
		<pubDate>Fri, 29 Jun 2012 01:02:01 +0000</pubDate>
		<dc:creator>Peter Jamieson</dc:creator>
				<category><![CDATA[Telstra News]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[Privacy]]></category>

		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=20689</guid>
		<description><![CDATA[Author: Peter Jamieson.
Today the Privacy Commissioner released a report about a situation that occurred in December 2011 when we discovered some customer information was able to be accessed on the internet. I want to address the incident and once again reiterate that as soon as we became aware of the issue, we moved swiftly to minimise customer risk and contacted impacted customers.]]></description>
		<wfw:commentRss>http://exchange.telstra.com.au/2012/06/29/customer-update-oaic/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Public Announcement</title>
		<link>http://exchange.telstra.com.au/2011/12/10/public-announcement/</link>
		<comments>http://exchange.telstra.com.au/2011/12/10/public-announcement/#comments</comments>
		<pubDate>Sat, 10 Dec 2011 04:03:15 +0000</pubDate>
		<dc:creator>Peter Jamieson</dc:creator>
				<category><![CDATA[Telstra News]]></category>
		<category><![CDATA[BigPond]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=16667</guid>
		<description><![CDATA[Author: Peter Jamieson.
As you may have seen from our Twitter updates, due to an earlier internal systems issue, some online services have been unavailable but BigPond email has been restored for the majority of customers and other services are being progressively restored now. 

I’d like to apologise to customers who may have been impacted by this issue as we understand the inconvenience it has been causing. ]]></description>
		<wfw:commentRss>http://exchange.telstra.com.au/2011/12/10/public-announcement/feed/</wfw:commentRss>
		<slash:comments>74</slash:comments>
		</item>
		<item>
		<title>New mobile plans keep Telstra in front of the pack – with more value and included data</title>
		<link>http://exchange.telstra.com.au/2010/05/10/new-mobile-plans-keep-telstra-in-front-of-the-pack-%e2%80%93-with-more-value-and-included-data/</link>
		<comments>http://exchange.telstra.com.au/2010/05/10/new-mobile-plans-keep-telstra-in-front-of-the-pack-%e2%80%93-with-more-value-and-included-data/#comments</comments>
		<pubDate>Mon, 10 May 2010 02:39:28 +0000</pubDate>
		<dc:creator>Peter Jamieson</dc:creator>
				<category><![CDATA[Telstra News]]></category>
		<category><![CDATA[Android]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[mobile handsets]]></category>
		<category><![CDATA[mobile internet]]></category>
		<category><![CDATA[mobile phone]]></category>
		<category><![CDATA[smart phones]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=3810</guid>
		<description><![CDATA[Author: Peter Jamieson.
To keep pace with this appetite for mobile calls/internet over your phone, we’ve improved our range of consumer post-paid Next G™ mobile plans, which will be available from tomorrow.]]></description>
		<wfw:commentRss>http://exchange.telstra.com.au/2010/05/10/new-mobile-plans-keep-telstra-in-front-of-the-pack-%e2%80%93-with-more-value-and-included-data/feed/</wfw:commentRss>
		<slash:comments>87</slash:comments>
		</item>
		<item>
		<title>Customers get more value with our revised mobile Post-Paid Browsing Packs</title>
		<link>http://exchange.telstra.com.au/2010/05/03/customers-get-more-value-with-our-revised-mobile-post-paid-browsing-packs/</link>
		<comments>http://exchange.telstra.com.au/2010/05/03/customers-get-more-value-with-our-revised-mobile-post-paid-browsing-packs/#comments</comments>
		<pubDate>Mon, 03 May 2010 03:36:41 +0000</pubDate>
		<dc:creator>Peter Jamieson</dc:creator>
				<category><![CDATA[Telstra News]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[mobile internet]]></category>
		<category><![CDATA[mobile phone]]></category>
		<category><![CDATA[networks]]></category>
		<category><![CDATA[smart phones]]></category>

		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=3562</guid>
		<description><![CDATA[Author: Peter Jamieson.
It’s great being the bearer of good news, so let me tell you that from today, Telstra’s Browsing Packs for Post-Paid customers now include more value.  ]]></description>
		<wfw:commentRss>http://exchange.telstra.com.au/2010/05/03/customers-get-more-value-with-our-revised-mobile-post-paid-browsing-packs/feed/</wfw:commentRss>
		<slash:comments>64</slash:comments>
		</item>
		<item>
		<title>Being on Australia’s largest and fastest national broadband network just got better!</title>
		<link>http://exchange.telstra.com.au/2010/04/06/being-on-australias-largest-and-fastest-national-broadband-network-just-got-better/</link>
		<comments>http://exchange.telstra.com.au/2010/04/06/being-on-australias-largest-and-fastest-national-broadband-network-just-got-better/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 04:57:22 +0000</pubDate>
		<dc:creator>Peter Jamieson</dc:creator>
				<category><![CDATA[Telstra News]]></category>
		<category><![CDATA[ADSL]]></category>
		<category><![CDATA[broadband]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[mobile internet]]></category>

		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=2915</guid>
		<description><![CDATA[Author: Peter Jamieson
Being on Australia's largest and fastest national broadband network just got better!  Peter Jamieson shares two great new offers from Telstra for customers with a full service home phone on a single bill.
]]></description>
		<wfw:commentRss>http://exchange.telstra.com.au/2010/04/06/being-on-australias-largest-and-fastest-national-broadband-network-just-got-better/feed/</wfw:commentRss>
		<slash:comments>35</slash:comments>
		</item>
		<item>
		<title>New wireless broadband plans</title>
		<link>http://exchange.telstra.com.au/2010/01/14/new-wireless-broadband-plans/</link>
		<comments>http://exchange.telstra.com.au/2010/01/14/new-wireless-broadband-plans/#comments</comments>
		<pubDate>Thu, 14 Jan 2010 01:17:37 +0000</pubDate>
		<dc:creator>Peter Jamieson</dc:creator>
				<category><![CDATA[Telstra News]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[wireless]]></category>

		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=1553</guid>
		<description><![CDATA[New wireless broadband plans offer more value with more data and no additional usage charges on Australia’s fastest and largest national mobile network. There are many Australians that use wireless broadband as an additional home broadband service, allowing them the convenience of being connected to both the home and office while out and about or [...]]]></description>
		<wfw:commentRss>http://exchange.telstra.com.au/2010/01/14/new-wireless-broadband-plans/feed/</wfw:commentRss>
		<slash:comments>74</slash:comments>
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