SocialNicole Online Marketing Agency

Customer Service on Social Media- The Immediacy of it All

Heather Markovich — Thu, 16 Feb 2012 15:00:30 +0000

“The Customer always comes first.” If you’ve done any bit of work for a business in your lifetime, you’ve heard that phrase before. This concept is cornerstone to any good customer service plan. But how do we deliver this kind of customer service through social media? After all, with social media being one of the [...]

What Retail has Taught me about Customer Service

Heather Markovich — Thu, 09 Feb 2012 15:29:08 +0000

Like any young person, I’ve spent a good chunk of my life within the retail world. Not shopping, rather, part-time work. My retail work history included associate work for 2 large retail chains (I won’t name names here.) And while the experience has been one I’d hope to not have to repeat, I do owe [...]

Floating in on SoundCloud

Brent Growe — Wed, 08 Feb 2012 15:00:24 +0000

SoundCloud- it’s the newest rage in the musical community, and beneficial to musicians, producers and record labels alike. But what is it? SoundCloud is essentially a place where anyone within the music community can create an account and upload music to share across many other social networks. People with profiles can follow other SoundCloud users [...]

Show the Love: Customer Service in a 24/7 Social Media World

Nicole Harrison — Tue, 07 Feb 2012 15:00:50 +0000

With the advent of social media we have encountered a new world of customer service. A world where the customer has a voice and that voice can be,well, quite loud! The dynamics of how companies manage their customer service have shifted so drastically in the past 5 years and many companies have yet to catch [...]

Adventure into Flickr: Finding Free Pictures for your Blog

Heather Markovich — Tue, 31 Jan 2012 14:20:10 +0000

At SocialNicole we write a lot of blogs. Blogs on all sorts of unique online marketing topics, from simple straightforward tutorials (like this one) or in-depth forays into social media strategies. But when it comes time to write these blogs, for me, the task of actually sitting down and pounding out the material is not [...]

Play in the Facebook Game & Get your Fans Cheering

Heather Markovich — Fri, 27 Jan 2012 13:27:19 +0000

One of the most frequent questions I am confronted with as Community Manager for SocialNicole is, “People are talking to me on Twitter, but how do I get that kind of reaction on my Facebook fan page?” In my experience even if your company has a bustling Twitter feed, sometimes your Facebook page isn’t exactly [...]

Connecting Google AdWords to Google Analytics

Dustin Thompson — Thu, 26 Jan 2012 13:38:23 +0000

Connecting your Google Analytics account to your Google AdWords account will give you post click insights into the performance of your paid search advertising. Using analytics reporting you will be able to measure what happens after a user clicks your ad and comes to your website. Having AdWords data connected will give you the reports [...]

Outsourcing: Know What to Look For

Nicole Harrison — Tue, 24 Jan 2012 13:22:24 +0000

At SocialNicole we’re taking the time to help you focus on two aspects of your business’ social media marketing that you may not have considered: Community Managers and Outsourcing. We receive questions as to the benefits of both these options and decided, “Why not? Let’s share our knowledge!” The fourth and last stop in our [...]

Is Outsourcing the Right Move for You?

Nicole Harrison — Fri, 20 Jan 2012 13:50:27 +0000

At SocialNicole we’re taking the week to help you focus on two aspects of your business’ social media marketing that you may not have considered: Community Managers and Outsourcing. We receive questions as to the benefits of both these options and decided, “Why not? Let’s share our knowledge!” Each day this week we’ll be sharing [...]

12 for ’12- Quick & Easy Tips for Hiring a Valuable Community Manager

Nicole Harrison — Thu, 19 Jan 2012 14:00:39 +0000

At SocialNicole we’re taking the week to help you focus on two aspects of your business’ social media marketing that you may not have considered: social media community managers and outsourcing your social media. We receive questions as to the benefits of both these options and decided, “Why not? Let’s share our knowledge!” Each day [...]