The Community Roundtable » TheCR Quick Chat Podcasts http://community-roundtable.com Advancing the Business of Community Tue, 31 Jan 2012 17:31:14 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 noAdvancing the Business of Community Conversations with Community Managers: Becky Carroll (Verizon) http://feedproxy.google.com/~r/TheCR_Podcasts/~3/7Ipc2bZXPlA/ http://community-roundtable.com/2011/05/conversations-with-community-managers-becky-carroll-verizon/#comments Thu, 05 May 2011 16:00:28 +0000 Jim Storer http://community-roundtable.com/?p=3029

The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #26, featuring Becky Carroll, Community Program Manager at Verizon. Podcast highlights include:
  • Using educational content rather than product-focused content, to cater to customer lifestyle rather than a  hard sell in the “Room to Learn” community.
  • Using an idea exchange; workflows, processes and partnership with product team
  • Advice for getting started in community management

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MUSIC CREDIT: “Bleuacide” by graphiqsgroove

]]> http://community-roundtable.com/2011/05/conversations-with-community-managers-becky-carroll-verizon/feed/ 1 noTweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from TweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #26, featuring Becky Carroll, Community [...]TheCR Quick Chat Podcasts, @TheCR Quick Chat, audio, Best Practice, communication, Community, Community Case Studies, community management, community manager, Community strategy, engagement, examples, leadership, podcast, social media, Strategy, verizonhttp://community-roundtable.com/2011/05/conversations-with-community-managers-becky-carroll-verizon/http://community-roundtable.com/podcasts/CwCM_beckycarroll.mp3 Conversations with Community Managers: Jay Batson (Acquia) http://feedproxy.google.com/~r/TheCR_Podcasts/~3/i8inoUo7vEk/ http://community-roundtable.com/2011/04/cwcm_jaybatson/#comments Thu, 28 Apr 2011 16:00:36 +0000 Jim Storer http://community-roundtable.com/?p=3002

The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #24, featuring Jay Batson, VP and Founder at Acquia, a provider of commercial services around the Drupal open-source web platform. Podcast highlights include:
  • Considering long-term health of an open-source community hen launching a commercial enterprise from within it
  • The kinds of companies adopting open-source community platforms
  • Can developer communities provide examples for other types of communities

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]]> http://community-roundtable.com/2011/04/cwcm_jaybatson/feed/ 0 noTweet The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people fromTweet The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #24, featuring Jay Batson, VP [...]TheCR Quick Chat Podcasts, @TheCR Quick Chat, audio, Best Practice, Community, Community Case Studies, community management, Community strategy, Drupal, Enterprise 2.0, leadership, podcast, social media, Strategyhttp://community-roundtable.com/2011/04/cwcm_jaybatson/http://community-roundtable.com/podcasts/CwCM_jaybatson.mp3 Conversations with Community Managers: Lauren Vargas (Radian6) http://feedproxy.google.com/~r/TheCR_Podcasts/~3/kDC_xZL5miU/ http://community-roundtable.com/2011/04/conversations-with-community-managers-lauren-vargas-radian6/#comments Wed, 27 Apr 2011 14:49:38 +0000 Jim Storer http://community-roundtable.com/?p=2997

The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #24, featuring Lauren Vargas, Director of Community at social media monitoring software company Radian 6.
Podcast highlights include:
  • Building vertical-focused communities to better serve the customer community
  • Can community operate without a dedicated, “gated” platform?
  • The importance of organizational commitment to community, right up to the C-Suite
  • Content as the starting point to create engagement, with blogs as the focal point
  • Finding your “influencers;” why and how, and finding them outside your direct community
  • A discusion of tools for finding influencers (not just Klout)

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]]> http://community-roundtable.com/2011/04/conversations-with-community-managers-lauren-vargas-radian6/feed/ 1 noTweet The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people fromTweet The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #24, featuring Lauren Vargas, [...]TheCR Quick Chat Podcasts, @TheCR Quick Chat, audio, Best Practice, Community, community manager, Community strategy, engagement, listening, radian6, social media, social media monitoringhttp://community-roundtable.com/2011/04/conversations-with-community-managers-lauren-vargas-radian6/http://community-roundtable.com/podcasts/CwCM_laurenvargas.mp3 Conversations with Community Managers: Shannon Paul (Blue Cross/Blue Shield of Michigan) http://feedproxy.google.com/~r/TheCR_Podcasts/~3/5Vmhi8vAXwo/ http://community-roundtable.com/2011/04/conversations-with-community-managers-shannon-paul-blue-crossblue-shield-of-michigan/#comments Fri, 15 Apr 2011 15:00:01 +0000 Jim Storer http://community-roundtable.com/?p=2974

The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #23, featuring Shannon Paul, Social Media Manager at Blue Cross Blue Shield of Michigan.
Podcast highlights include:
  • Dealing with “Protected Health information” (PHI) due to regulations such as HIPAA, including the names of members, and how to balance the need for community and the privacy of members.
  • Creating resources such as www.ahealthiermichigan.org to present wellness resources.
  • Coordination and sharing among associated but separated organizations, as with the Blue Cross/Blue Shield plans in different states.
  • When “I can’t answer you” is an answer.

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MUSIC CREDIT: “Bleuacide” by graphiqsgroove

]]> http://community-roundtable.com/2011/04/conversations-with-community-managers-shannon-paul-blue-crossblue-shield-of-michigan/feed/ 0 noTweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from TweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #23, featuring Shannon Paul, Social [...]TheCR Quick Chat Podcasts, @TheCR, @TheCR Quick Chat, audio, Best Practice, Community, Community Case Studies, community management, community manager, Community strategy, Girls in Tech, listening, Members, podcast, social media, social media monitoring, Strategyhttp://community-roundtable.com/2011/04/conversations-with-community-managers-shannon-paul-blue-crossblue-shield-of-michigan/http://community-roundtable.com/podcasts/CwCM_shannonpaul.mp3 Conversations with Community Managers: Thomas Meyer (Sonos) http://feedproxy.google.com/~r/TheCR_Podcasts/~3/qn_Fl2OOlUU/ http://community-roundtable.com/2011/04/conversations-with-community-managers-thomas-meyer-sonos/#comments Wed, 13 Apr 2011 15:25:55 +0000 Jim Storer http://community-roundtable.com/?p=2963

Thomas Meyer (Sonos)
The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #22, featuring Thomas Meyer, Senior Manager of Global Public Relations at Sonos Inc., maker of a premium multi-room music systems (disclosure: both podcast hosts are Sonos owners). Highlights include:
  • Online community as an “earned media” strategy
  • Does a premium price point affect the size and activity of the community?
  • The relationship between customer satisfaction and evangelism
  • Not to focus on tools, but the value of the iPhone and email to community

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MUSIC CREDIT: “Bleuacide” by graphiqsgroove

]]> http://community-roundtable.com/2011/04/conversations-with-community-managers-thomas-meyer-sonos/feed/ 0 noTweet The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people fromTweet The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #22, featuring Thomas Meyer, Senior [...]TheCR Quick Chat Podcasts, @TheCR, @TheCR Quick Chat, audio, Best Practice, Community, Community Case Studies, community management, community manager, Community strategy, engagement, podcast, social media, social media monitoring, sxswhttp://community-roundtable.com/2011/04/conversations-with-community-managers-thomas-meyer-sonos/http://community-roundtable.com/podcasts/CwCM_thomasmeyer.mp3 Conversations with Community Managers: Leigh Mutert (H&R Block) http://feedproxy.google.com/~r/TheCR_Podcasts/~3/KIOmdtFcaG0/ http://community-roundtable.com/2011/03/conversations-with-community-managers-leigh-mutert-hr-block/#comments Thu, 31 Mar 2011 16:55:56 +0000 Jim Storer http://community-roundtable.com/?p=2936

The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management.
Our series continues with episode #21, featuring Leight Mutert, Community Manager with H&R Block* (just in time for tax season). Find H&R Block’s online community at http://getitright.hrblock.com. Highlights include:
  • Merging offline community with online- in particular, harnessing the experts at brick-and-mortar H&R Block franchises for the online community, and overcoming obstacles to secure their buy-in
  • Working within a tightly regulated industry while still growing community
  • Managing seasonality, in a business focused on the three months leading up until the April 15 tax deadline
  • How H&R Block tracks and measures their efforts

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*Please note: Since we recorded this interview, Leigh has moved on to become a Community Manager at Archer Technologies, if you have any questions about H&R Block’s community please follow up with Zena Weist.

]]> http://community-roundtable.com/2011/03/conversations-with-community-managers-leigh-mutert-hr-block/feed/ 0 noTweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from TweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #21, featuring Leight Mutert, [...]TheCR Quick Chat Podcasts, @TheCR Quick Chat, Best Practice, Community, community management, community manager, Community strategy, H&R Block, listening, podcast, social media, social media monitoring, Strategyhttp://community-roundtable.com/2011/03/conversations-with-community-managers-leigh-mutert-hr-block/http://community-roundtable.com/podcasts/CwCM_jeffesposito.mp3 Conversations with Community Managers – Jeff Esposito (Vistaprint) http://feedproxy.google.com/~r/TheCR_Podcasts/~3/x34Eipkj6uI/ http://community-roundtable.com/2011/01/conversations-with-community-managers-jeff-esposito-vistaprint/#comments Thu, 20 Jan 2011 17:01:17 +0000 Jim Storer http://community-roundtable.com/?p=2739

The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #20, featuring Jeff Esposito, PR Manager with Vistaprint. Highlights include:
  • Birth of a program– getting hit (literally) with a magazine and being asked to “figure this Twitter thing out”
  • Getting the community to help shape social media efforts rather than dictating the strategy to the audience
  • Backing up the “No Customer Left Behind” philosophy through personal interaction over mass messaging
  • Weighing short term fixes (marketing gimmicks) vs a long-term strategy
  • Creating customer service expectations; when you are online, from posting duty hours to managing the lack of presence around a weather emergency

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MUSIC CREDIT: “Bleuacide” by graphiqsgroove

]]> http://community-roundtable.com/2011/01/conversations-with-community-managers-jeff-esposito-vistaprint/feed/ 0 noTweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from TweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #20, featuring Jeff Esposito, PR [...]TheCR Quick Chat Podcasts, @TheCR Quick Chat, audio, Best Practice, communication, Community Case Studies, community management, community manager, facebook, listening, management, podcast, pr, social media, Strategy, Twitterhttp://community-roundtable.com/2011/01/conversations-with-community-managers-jeff-esposito-vistaprint/http://community-roundtable.com/podcasts/CwCM_jeffesposito.mp3 Conversations with Community Managers – University of New Mexico http://feedproxy.google.com/~r/TheCR_Podcasts/~3/Fen8Rpylqfk/ http://community-roundtable.com/2011/01/conversations-with-community-managers-university-of-new-mexico/#comments Thu, 13 Jan 2011 18:00:01 +0000 Jim Storer http://community-roundtable.com/?p=2716

The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #19, featuring Benson Hendrix, PR Specialist and Nora Heinemean-Fleck, Social Network Liaison, from the University of New Mexico. Highlights include:
  • The importance of Flickr and photos to the UNM online community
  • When both staff (Benson) and students (like Nora) manage the community
  • Content creation: making subject matter experts comfortable in an interview setting
  • Dealing with negative content and low morale among students
  • Preventing chaos and panic through misunderstanding (listen for the “duck pond” story)

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MUSIC CREDIT: “Bleuacide” by graphiqsgroove

]]> http://community-roundtable.com/2011/01/conversations-with-community-managers-university-of-new-mexico/feed/ 0 noTweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from TweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #19, featuring Benson Hendrix, PR [...]TheCR Quick Chat Podcasts, @TheCR Quick Chat, audio, Best Practice, Community Case Studies, community management, community manager, engagement, flickr, social media, Strategy, Twitterhttp://community-roundtable.com/2011/01/conversations-with-community-managers-university-of-new-mexico/http://community-roundtable.com/podcasts/CwCM_unm.mp3 Conversations with Community Managers – Janet Aronica (oneforty) http://feedproxy.google.com/~r/TheCR_Podcasts/~3/UDHntXvzg2c/ http://community-roundtable.com/2011/01/conversations-with-community-managers-janet-aronica-oneforty/#comments Thu, 06 Jan 2011 17:01:04 +0000 Jim Storer http://community-roundtable.com/?p=2701

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our podcast series, Conversations with Community Managers continues with episode #18, featuring Janet Aronica, Community Manager for oneforty.
Highlights include:
  • Letting community members create and use “toolkits” as a way to encourage interaction
  • Managing community identity when its image is attached naturally to a larger existing community (in this case, Twitter)
  • How to encourage members to complete profiles
  • Bridging the divide between two distinct communities within the larger community to mutual benefit (social media users and developers)
  • The evolution of a startup; where the intital focus is on the consumer (free apps), getting the business-oriented (enterprise applications) members integrated into the community
  • Three Twitter tools Janet can’t live without

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MUSIC CREDIT: “Bleuacide” by graphiqsgroove

]]> http://community-roundtable.com/2011/01/conversations-with-community-managers-janet-aronica-oneforty/feed/ 2 noTweetThe Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people fTweetThe Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our podcast series, Conversations with Community Managers continues [...]TheCR Quick Chat Podcasts, @janetaronica, @TheCR, @TheCR Quick Chat, audio, Community Case Studies, community management, community manager, oneforty, podcast, social media, Twitterhttp://community-roundtable.com/2011/01/conversations-with-community-managers-janet-aronica-oneforty/http://community-roundtable.com/podcasts/CwCM_janetaronica.mp3 Conversations with Community Managers – Jeff Rubenstein (Sony Playstation) http://feedproxy.google.com/~r/TheCR_Podcasts/~3/bscggBk1PvI/ http://community-roundtable.com/2010/12/conversations-with-community-managers-jeff-rubinstein-sony-playstation/#comments Mon, 20 Dec 2010 16:34:14 +0000 Jim Storer http://community-roundtable.com/?p=2679

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our podcast series, Conversations with Community Managers (a co-production with The Community Roundtable), continues with episode #17, featuring Jeff Rubenstein, Social Media Manager for Sony Playstation. Highlights include:
  • Working with a community that is not only passionate, but extremely knowledgeable about the company, its products and its industry
  • Idea generation from the community– how PlayStation Share works
  • The seasonality (or lack of it) for communities based on retail products
  • The merging of personal and professional personae online, and the challenges that presents to the Sony PlayStation team

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MUSIC CREDIT: “Bleuacide” by graphiqsgroove

]]> http://community-roundtable.com/2010/12/conversations-with-community-managers-jeff-rubinstein-sony-playstation/feed/ 1 noTweetThe Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people fTweetThe Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our podcast series, Conversations with Community Managers (a [...]TheCR Quick Chat Podcasts, @TheCR Quick Chat, audio, Best Practice, Community, Community Case Studies, community management, community manager, engagement, gaming, listening, Playstation, social media, social media monitoring, Sony, Strategyhttp://community-roundtable.com/2010/12/conversations-with-community-managers-jeff-rubinstein-sony-playstation/http://community-roundtable.com/podcasts/CwCM_jeffrubenstein.mp3 nonadult