Compliments or Complaints

Your experience at St. Charles Health System is very important to us. If you have experienced an issue and have concerns, we encourage you to first discuss the problem with the caregivers involved in your care or the care of your family member.

If you are unable to reach a satisfactory resolution to your concerns, please contact our Patient Experience Department to discuss at:

Phone: 541-706-6316
Email: [email protected]
Mail: St. Charles Health System
         Attn: Patient Experience
         2500 NE Neff Road, Bend, OR 97701

If you are unsatisfied with the response you receive from our Patient Experience Department, you may seek assistance outside of our hospital with the following organizations: