tag:blogger.com,1999:blog-35605329Fri, 01 Nov 2024 06:31:16 +0000Customer surveysRecessionCustomer Surveys During Economic DownturnEmployee EngagementEmployee Surveys During Economic DownturnOpen ended commentsSpeaking engagementeconomic downturnfeedbacksurvey analysistext analysisLearn about employee engagement surveys, web-based surveys, customer surveys and other ways to measure matters for success.http://criticalmetrics.blogspot.com/noreply@blogger.com (Critical Metrics)Blogger16125tag:blogger.com,1999:blog-35605329.post-5649065089980987319Wed, 18 Aug 2010 16:38:00 +00002010-08-18T12:38:22.440-04:00 We recently conducted linkage research for a client who wanted to understand the drivers of why people left their company (voluntary turnover) and employee engagement. We also helped them determine what makes managers effective and whether higher performing managers did a better job of retaining their employees. Taking the results of multiple surveys (engagement survey, exit survey) http://criticalmetrics.blogspot.com/2010/08/we-recently-conducted-linkage-research.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-2686151461357201986Fri, 16 Apr 2010 22:10:00 +00002010-04-16T18:22:22.356-04:00To Identify or Not to Identify - that is the question.When we plan projects with new or existing clients we are often asked about identifying employee responses. The technology allows you to easily do so. However, the answer isn't as straightforward. If its your first survey, we highly recommend considering not to identify responses - that is, send a single url to all employees so that there is http://criticalmetrics.blogspot.com/2010/04/to-identify-or-not-to-identify-that-is.htmlnoreply@blogger.com (Critical Metrics)1tag:blogger.com,1999:blog-35605329.post-2419558169506479649Thu, 08 Apr 2010 17:49:00 +00002010-04-08T14:03:22.247-04:00Our blog is back. After taking a brief hiatus and a delayed new year's resolution, we'll bring you more on employee and customers metrics thoughts via the Critical Metrics Blog.At a recent dinner I was speaking with a business owner about what we do and how we can use employee surveys to reduce turnover. We then starting talking about how to calculate turnover and the differences between http://criticalmetrics.blogspot.com/2010/04/our-blog-is-back.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-3666116077945581664Wed, 25 Nov 2009 22:32:00 +00002009-11-25T17:34:28.537-05:00We are in the Cloud! Our work with one of our client, salesforce.com, was referenced in the book "Behind The Cloud - the untold story of how salesforce.com went from an idea to a billion-dollar company - and revolutionized an industry. To learn more about the book, click http://en-gb.facebook.com/posted.php?id=100055545678&share_id=184074877230&comments=1.http://criticalmetrics.blogspot.com/2009/11/we-are-in-cloud-our-work-with-one-of.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-1339212197501799036Mon, 23 Mar 2009 15:37:00 +00002009-03-23T11:44:29.469-04:00Customer surveysCustomer Surveys During Economic DownturnfeedbackRecessionWhy survey your customers now?We've put together a list of questions that a customer survey can help you answer during challenging times. To justify doing so, we've also included a critical reason for each question. Since you are likely overloaded with information about the economic realities of our times, we've kept this piece intentionally brief.Question 1. How many customers are happy with http://criticalmetrics.blogspot.com/2009/03/why-survey-your-customers-now-weve-put.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-2914093929914512622Wed, 16 Jul 2008 21:26:00 +00002008-07-16T17:28:20.946-04:00Employee EngagementEmployee Surveys During Economic DownturnRecessionWhen facing an economic downturn it may seem counter-intuitive to conduct an employee survey. However, a few clients are embracing the opportunity to do so. And here's why: You always want to keep your most valuable employees engaged and committed. By conducting an engagement survey you'll know where you'll stand with your employees. During an economic downturn, you'll want to identify and reducehttp://criticalmetrics.blogspot.com/2008/07/when-facing-economic-downturn-it-may.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-606103658623231222Wed, 09 Jul 2008 19:14:00 +00002008-07-09T15:18:13.339-04:00Customer surveyseconomic downturnTo some it may seem counterintuitive to invest in a customer survey during an economic downturn. However, a few clients have recently asked us to help them with this type of project. It's likely they realize the importance of always staying in touch with their customers and that doing so may provide them with an edge while their competitors are idling away. So, here are some tips on how you can http://criticalmetrics.blogspot.com/2008/07/to-some-it-may-seem-counterintuitive-to.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-2765719011015610680Wed, 09 Jul 2008 12:31:00 +00002008-07-09T08:34:07.044-04:00We're redesigining our website and will be updating both content and design. In the meantime, I'll try to post more frequently to our blog. One feature we are excited to share with you will be the launch of our industry and growth-stage solutions.http://criticalmetrics.blogspot.com/2008/07/were-redesigining-our-website-and-will.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-3958181002292006643Mon, 07 Apr 2008 19:28:00 +00002008-04-07T15:54:46.386-04:00We've been asked by a few prospective clients about the value of benchmarks, so I thought I would share our Benchmark Tutorial here with you.1. Client Additive Benchmarks: This approach is based on the compilation of survey results from the clients of a given consulting firm. These benchmarks may contain responses from hundreds or even thousands of employees across hundreds of companies. The http://criticalmetrics.blogspot.com/2008/04/weve-been-asked-by-few-prospective.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-133229860155835143Mon, 03 Dec 2007 02:59:00 +00002007-12-02T22:02:35.619-05:00Corporate Social Responsibility (CSR) is becoming more prevalent in our global economy. The other night, a TV commercial informed viewers that a car company is operating a manufacturing plant that has achieved zero landfill status - nothing from its manufacturing efforts goes into a landfill. Going carbon-neutral is also gaining a lot of press. Several high tech companies are making a commitment http://criticalmetrics.blogspot.com/2007/12/corporate-social-responsibility-csr-is.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-7822161287529527354Mon, 03 Dec 2007 02:51:00 +00002007-12-02T21:56:08.253-05:00Eight Tips for Making Your Customer (and employee) Surveys more Customer-Friendly1. Tell your customers how long it will take to complete the survey. There is nothing more frustrating than having to go through a survey of an indefinite duration. So tell customers up front approximately how long it will take them to complete the survey. If your survey has a lot of branching and can vary in length http://criticalmetrics.blogspot.com/2007/12/eight-tips-for-making-your-customer-and.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-5907682956908151181Tue, 05 Jun 2007 19:57:00 +00002007-06-05T16:48:47.877-04:00So it has been awhile since my last post. We've been busy with a few interesting projects. In late April I attended the Society for Industrial Organizational Psychology conference in New York City. Every year the conference attracts more and more attendees. As a native New Yorker, I enjoyed the ability to attend the conference and still get home each night. I attended some very interesting http://criticalmetrics.blogspot.com/2007/06/so-it-has-been-awhile-since-my-last.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-116015013527638067Wed, 18 Apr 2007 15:52:00 +00002007-04-18T15:31:20.854-04:00Open ended commentssurvey analysistext analysisHave you ever conducted a survey and struggled with what to do with the responses to open-ended questions? As someone who has been in the survey field for over 10 years, I have too struggled at times to more efficiently analyze these valuable pieces of information. Below, are a few approaches that can be used, some of which you may have heard before and others which may be new.Live Coding – you http://criticalmetrics.blogspot.com/2006/10/have-you-ever-conducted-survey-and.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-9005066187019654961Tue, 17 Apr 2007 15:53:00 +00002007-04-17T11:54:11.319-04:00Our recent newsletter features some tips on sharing survey feedback with employees from communication expert Liz Guthridge. To access these tips, click here. To learn more about Connect Consulting Group, visit http://www.connectconsultinggroup.com.http://criticalmetrics.blogspot.com/2007/04/our-recent-newsletter-features-some.htmlnoreply@blogger.com (Critical Metrics)0tag:blogger.com,1999:blog-35605329.post-4221641380615248531Tue, 17 Apr 2007 15:52:00 +00002007-04-17T11:53:39.728-04:00Speaking engagementDavid Youssefnia will be presenting on Actionable Employee Surveys at the New York State SHRM conference at the Turning Stone Hotel and Casino on July 24, 2007. For more information about the conference, click here.http://criticalmetrics.blogspot.com/2007/04/david-youssefnia-will-be-presenting-on.htmlnoreply@blogger.com (Critical Metrics)1tag:blogger.com,1999:blog-35605329.post-116014610551523356Fri, 06 Oct 2006 14:47:00 +00002006-10-06T10:48:25.523-04:00Welcome to the Critical Metrics Blog. We've created this blog so that you can access some of our thoughts and points of view on measuring matters for success.http://criticalmetrics.blogspot.com/2006/10/welcome-to-critical-metrics-blog.htmlnoreply@blogger.com (Critical Metrics)0