The Customer Care Corner

Customer Service Tip of the Day

2016-01-25T11:16:00.000-05:00

Don't say "I can't" in response to a customer's request. Instead say "What I can do for you is...."

Customer Service Tip of the Day

2016-01-23T06:39:00.000-05:00

Keep a note with your phone number and hours taped to your monitor. You want to give these out to customers so they know how and when to reach you. This will make the information easy to find!

Customer Service Tip of the Day

2016-01-22T10:51:00.000-05:00

Write down goals you have for yourself-both daily and long term. Having clear aspirations will keep you on track!

Customer Service Tip of the Day

2016-01-21T08:14:00.000-05:00

Mention the customer's name numerous times during the call. This will create a more personalized experience for them.

Customer Service Tip of the Day

2016-01-20T06:33:00.000-05:00

Want to know what will make your customers happy? The best thing you can do is ask them. You might be surprised what you learn!

Customer Service Tip of the Day

2016-01-19T10:53:00.000-05:00

Speak slowly. Speaking too fast results in miscommunication and wastes time if you have to repeat yourself.

Customer Service Tip of the Day

2016-01-18T06:22:00.000-05:00

Give customers numerous options on how the problem can be fixed. Customers don't like to be forced into one solution.

Customer Service Tip of the Day

2016-01-17T06:40:00.000-05:00

Use humor appropriately. Avoid using sarcastic or ironic phrases. Follow the customer's lead and only speak in a joking manner if the customer initiates it first.

Customer Service Tip of the Day

2016-01-16T08:10:00.000-05:00

Say "please" often. "Can I have your order number please?" sounds much better than "Can I have your order number."

Customer Service Tip of the Day

2016-01-15T07:13:00.000-05:00

Give a final offer to help: "Is there anything else I can help you with today?"

Customer Service Tip of the Day

2016-01-14T06:38:00.000-05:00

Put a smile on your face before you answer each call. Your callers will hear the smile in your voice and react more positively to you.

Customer Service Tip of the Day

2016-01-13T06:48:00.000-05:00

"Sticks & stones may break my bones but words can never hurt me." When dealing with angry customers just remember, they cannot reach through the phone and physically hurt you!

Customer Service Tip of the Day

2016-01-12T06:52:00.000-05:00

If you need to transfer a caller to someone else, stay on the line until the correct person picks up. There is nothing worst than being transferred to hold music!

Customer Service Tip of the Day

2016-01-11T21:00:00.000-05:00

Let customers vent their frustrations. Sometimes all they want is someone to listen to their concerns.

Customer Service Tip of the Day

2016-01-10T09:32:00.000-05:00

When dealing with a customer who is swearing calmy say "I really want to help you, but I'm going to have to ask you to stop swearing." This will get most people to stop.

Customer Service Tip of the Day

2016-01-09T06:49:00.000-05:00

Mirror the customer's speed of speech. Don't try to make a slow talker speed up or try to slow down someone who talks fast.

Customer Service Tip of the Day

2016-01-08T06:50:00.000-05:00

Don't stop at the minimum; always aim to go above and beyond the customer's expectations!

Customer Service Tip of the Day

2016-01-07T06:51:00.000-05:00

Always put yourself in your customer's shoes. How would you perceive your interaction with customer service? If you don't feel "wowed" it is time to re-evaluate!

Customer Service Tip of the Day

2016-01-06T06:50:00.000-05:00

Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.

– Seth Godin

Customer Service Tip of the Day

2016-01-05T07:59:00.000-05:00

If the customer repeatedly turns down your proposed resolution, ask them what kind of fix they want. "What kind of resolution would make you happy?"

Customer Service Tip of the Day

2016-01-04T06:58:00.000-05:00

Make small talk with customers to put them at ease. Stick to "safe" topics such as the weather and avoid things like politics and religion.

Customer Service Tip of the Day

2016-01-03T06:58:00.000-05:00

Say I'm sorry in various ways: I'm so sorry to hear that, I'm sorry that happened, I apologize, I'm sorry that we missed the mark."

Customer Service Tip of the Day

2016-01-02T06:56:00.000-05:00

Remember to use proper etiquette when emailing customers. Check out some tips at: http://thecustomercarecorner.blogspot.com/2011/12/email-etiquette-tips.html

Customer Service Tip of the Day

2016-01-01T10:39:00.000-05:00

Take advice from Walt Disney: Do what you do so well that they will want to see it again and bring their friends.
WALT DISNEY

Customer Service Tip of the Day

2015-12-31T08:54:00.000-05:00

"Sticks & stones may break my bones but words can never hurt me." When dealing with angry customers just remember, they cannot reach through the phone and physically hurt you!