PBworks Official Blog

Urgent Maintenance, July 26, 9:30am Pacific

PBworks Support — Fri, 26 Jul 2024 17:25:14 +0000

An unexpected issue has been identified by our engineering team and as a result PBworks is unavailable. We are working to address the issue and will update this blog periodically as we address it.

[update : 10:22am PST]

The team has identified the issue, and are diligently working to implement a solution and bring the service back online as soon as possible.

[update : 11:52am PST]

A hardware failure at the data center necessitated a physical visit. The engineers are now on site. We’re hopeful this will be resolved within half an hour.

[update : 12:28pm PST]

Service has been restored.

–The PBworks Team

Urgent Maintenance, Feb 21st, 9:30am pacific

The PBworks Team — Mon, 21 Feb 2022 17:45:11 +0000

An unexpected issue has been identified by our engineering team stemming from our data center move this weekend. PBworks is unavailable. We are working to address the issue and will update this blog periodically as we address it.

[update : 11:42am PST]

The team has identified the issue, and are diligently working to implement a solution and bring the service back online as soon as possible.

[update : 12:00pm PST]

We have brought the PBworks service back online. This maintenance required a restart of our database servers. Pages may take longer to load with a potential for timeouts while our cache servers are filling. If you experience a timeout, please wait a few minutes and then try reloading your page.

–The PBworks Team

Planned Maintenance, February 18, 11 PM Pacific, 24 hours

Chris Yeh — Wed, 02 Feb 2022 18:33:47 +0000

We are conducting a planned infrastructure upgrade the night of Friday, February 19. Our datacenter provider, Rackspace, is requiring us to switch physical datacenter locations. During this time, PBworks will be unavailable.

The maintenance window starts February 18, 11 PM Pacific, which is February 19, 2 AM Eastern / 7 AM GMT, and will last up to 24 hours, though of course our team will be working hard to keep this window as short as possible.

We recommend that you save your work before the maintenance window begins. Thanks for your patience!

–The PBworks Team

Planned Maintenance, April 24 24:00, 2 hours

The PBworks Team — Sat, 24 Apr 2021 07:05:02 +0000

We are conducting a planned infrastructure upgrade this week. During this time, PBworks will be in read-only “maintenance mode”. The maintenance window starts April 22, 12 PM Pacific / April 22, 3 AM Eastern and will last up to two hours. We recommend that you save your work before the maintenance window begins. Thanks forContinue reading

Emergency Maintenance, August 4, 2020

The PBworks Team — Tue, 04 Aug 2020 15:14:18 +0000

PBworks required an emergency maintenance of our logging and auditing server. Service was restored at 08:05 am Pacific time.

3-Hour Scheduled Maintenance Window (starting July 22 9 PM Pacific / July 23 12 AM Eastern / 4 AM UTC / 5 AM BST)

Chris Yeh — Mon, 20 Jul 2020 17:40:41 +0000

We are conducting a planned infrastructure upgrade this week. During this time, PBworks will be in read-only “maintenance mode”. The maintenance window starts July 22, 9 PM Pacific / July 23, 12 AM Eastern / 4 AM UTC / 5 AM BST, and will last up to three hours. We recommend that you save yourContinue reading

Unexpected Maintenance, July 8, 2020

The PBworks Team — Wed, 08 Jul 2020 20:20:18 +0000

PBworks is currently experiencing a service disruption due to an unexpected hardware malfunction in our data center.

We are working to restore service as fast as possible.

Performance Issues, July 8, 2020

Chris Yeh — Wed, 08 Jul 2020 19:05:20 +0000

PBworks is currently experiencing a service disruption due to an unexpected hardware malfunction in our data center. We are working to restore service as fast as possible.

Service Outage Morning of July 1, 2020 – Update

Chris Yeh — Wed, 01 Jul 2020 14:41:46 +0000

The PBworks service was unavailable for a brief time this morning due to a loss of network connectivity in our data center. We have identified and resolved the problem, and the PBworks service has been restored. Preliminary results indicate that there was no loss of user data; we are continuing to perform system checks, andContinue reading

Planned Maintenance: Storage upgrades starting 5 PM Pacific, Friday October 25

Chris Yeh — Mon, 21 Oct 2019 21:13:13 +0000

We will be upgrading our storage systems starting at 5 PM Pacific (8 PM Eastern) on Friday, October 25 (12 AM GMT on Saturday, October 26).

The upgrade process will last approximately one week. While the upgrade process will not affect the performance of wiki pages, it will affect file downloads. When you attempt to download a file while an upgrade is occurring, there is a 1-in-12 chance that the download will be slower than normal.

To minimize the impact on our users, the upgrade process will run from 5 PM Pacific to 5 AM Pacific each night, so that for the majority of our users, any impact will be felt outside normal business hours. This is also why we are starting the process over a weekend.

We expect the upgrade process to be completed before Monday, November 4.

We apologize for any inconvenience, and thank you for using PBworks.