<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" media="screen" href="/~d/styles/atom10full.xsl"?><?xml-stylesheet type="text/css" media="screen" href="http://feeds.feedburner.com/~d/styles/itemcontent.css"?><feed xmlns="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:thr="http://purl.org/syndication/thread/1.0" xmlns:feedburner="http://rssnamespace.org/feedburner/ext/1.0">
    <title>The FinanSer</title>
    
    <link rel="alternate" type="text/html" href="http://wiley.typepad.com/the_finanser/" />
    <link rel="service.post" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454" title="The FinanSer" /> 
    <id>tag:typepad.com,2003:weblog-1292454</id>
    <updated>2008-12-08T11:48:09Z</updated>
    
    <generator uri="http://www.typepad.com/">TypePad</generator>
    <link rel="self" href="http://feeds.feedburner.com/TheFinanser" type="application/atom+xml" /><feedburner:emailServiceId>TheFinanser</feedburner:emailServiceId><feedburner:feedburnerHostname>http://feedburner.google.com</feedburner:feedburnerHostname><entry>
        <title>Have you changed your feed yet?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/TheFinanser/~3/jBkLu62rqZw/have-you-chan-1.html" />
        <link rel="service.edit" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454/entry_id=59656778" title="Have you changed your feed yet?" />
        <link rel="replies" type="text/html" href="http://wiley.typepad.com/the_finanser/2008/12/have-you-chan-1.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-59656778</id>
        <published>2008-12-08T11:48:09+00:00</published>
        <updated>2008-12-08T11:48:09Z</updated>
        <summary type="html">Just in case you have not updated your service yet, please visit the Finanser to change your feed, or change your current feed.&lt;img src="http://feeds.feedburner.com/~r/TheFinanser/~4/jBkLu62rqZw" height="1" width="1"/&gt;</summary>
        <author>
            <name>Chris Skinner</name>
        </author>
        
        


    <feedburner:origLink>http://wiley.typepad.com/the_finanser/2008/12/have-you-chan-1.html</feedburner:origLink></entry>
    <entry>
        <title>Have you changed your feed yet?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/TheFinanser/~3/ni8m45HuFe4/have-you-change.html" />
        <link rel="service.edit" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454/entry_id=59489580" title="Have you changed your feed yet?" />
        <link rel="replies" type="text/html" href="http://wiley.typepad.com/the_finanser/2008/12/have-you-change.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-59489580</id>
        <published>2008-12-04T16:20:04+00:00</published>
        <updated>2008-12-04T16:20:40Z</updated>
        <summary type="html">Please go to www.thefinanser.co.uk to read this blog and, if you are using a feed, please use this one: http://thefinanser.co.uk/fsclub/atom.xml. The old feed is now broken and no longer works.&lt;img src="http://feeds.feedburner.com/~r/TheFinanser/~4/ni8m45HuFe4" height="1" width="1"/&gt;</summary>
        <author>
            <name>Chris Skinner</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Chris Skinner" />
        
        


    <feedburner:origLink>http://wiley.typepad.com/the_finanser/2008/12/have-you-change.html</feedburner:origLink></entry>
    <entry>
        <title>Use this feed now: http://thefinanser.co.uk/fsclub/atom.xml</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/TheFinanser/~3/F4aXQnLp3Ng/use-this-feed-n.html" />
        <link rel="service.edit" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454/entry_id=59453160" title="Use this feed now: http://thefinanser.co.uk/fsclub/atom.xml" />
        <link rel="replies" type="text/html" href="http://wiley.typepad.com/the_finanser/2008/12/use-this-feed-n.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-59453160</id>
        <published>2008-12-03T20:35:48+00:00</published>
        <updated>2008-12-03T20:36:32Z</updated>
        <summary type="html">If you want to keep up with the Finanser, go to www.thefinanser.co.uk and subscribe, or just enter http://thefinanser.co.uk/fsclub/atom.xml into your RSS feeder.&lt;img src="http://feeds.feedburner.com/~r/TheFinanser/~4/F4aXQnLp3Ng" height="1" width="1"/&gt;</summary>
        <author>
            <name>Chris Skinner</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Chris Skinner" />
        
        


    <feedburner:origLink>http://wiley.typepad.com/the_finanser/2008/12/use-this-feed-n.html</feedburner:origLink></entry>
    <entry>
        <title>Feed no longer works - please change</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/TheFinanser/~3/P5XMk1rfgzA/feed-no-longer.html" />
        <link rel="service.edit" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454/entry_id=59343208" title="Feed no longer works - please change" />
        <link rel="replies" type="text/html" href="http://wiley.typepad.com/the_finanser/2008/12/feed-no-longer.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-59343208</id>
        <published>2008-12-02T10:48:56+00:00</published>
        <updated>2008-12-02T10:49:23Z</updated>
        <summary type="html">Please note that theFinanser website has moved to the Financial Services Club's website. If you subscribe to this feed, please change your settings to the new one: http://thefsclub.typepad.com/fsclub/atom.xml.&lt;img src="http://feeds.feedburner.com/~r/TheFinanser/~4/P5XMk1rfgzA" height="1" width="1"/&gt;</summary>
        <author>
            <name>Chris Skinner</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Chris Skinner" />
        
        


    <feedburner:origLink>http://wiley.typepad.com/the_finanser/2008/12/feed-no-longer.html</feedburner:origLink></entry>
    <entry>
        <title>Note: Blog feed and site changes</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/TheFinanser/~3/WWOTm02de4E/note-blog-feed.html" />
        <link rel="service.edit" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454/entry_id=59299966" title="Note: Blog feed and site changes" />
        <link rel="replies" type="text/html" href="http://wiley.typepad.com/the_finanser/2008/12/note-blog-feed.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-59299966</id>
        <published>2008-12-01T16:43:53+00:00</published>
        <updated>2008-12-01T16:44:30Z</updated>
        <summary type="html">Please note that theFinanser website has moved to the Financial Services Club's website. Therefore, if you subscribe to the feed, please change your settings from the old feed to this one: http://thefsclub.typepad.com/fsclub/atom.xml&lt;img src="http://feeds.feedburner.com/~r/TheFinanser/~4/WWOTm02de4E" height="1" width="1"/&gt;</summary>
        <author>
            <name>Chris Skinner</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Chris Skinner" />
        
        


    <feedburner:origLink>http://wiley.typepad.com/the_finanser/2008/12/note-blog-feed.html</feedburner:origLink></entry>
    <entry>
        <title>Banks ignore social media at their peril</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/TheFinanser/~3/hjZ2F2Ciz6M/banks-ignore-so.html" />
        <link rel="service.edit" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454/entry_id=59285006" title="Banks ignore social media at their peril" />
        <link rel="replies" type="text/html" href="http://wiley.typepad.com/the_finanser/2008/12/banks-ignore-so.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-59285006</id>
        <published>2008-12-01T10:15:21+00:00</published>
        <updated>2008-12-01T10:15:57Z</updated>
        <summary type="html">James Gardner, Head of Innovation and Research for a major UK bank and author of the blog BankerVision, commented on my urge for banks to rush into social media last week, and reckoned it didn’t cut the cloth. Banks are...&lt;img src="http://feeds.feedburner.com/~r/TheFinanser/~4/hjZ2F2Ciz6M" height="1" width="1"/&gt;</summary>
        <author>
            <name>Chris Skinner</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="banking" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Chris Skinner" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="General" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="general interest" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Marketing" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Retail Banking" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social Networking" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Technology" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="The Banking Channel" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="trends" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Web/Tech" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Weblogs" />
        
        


    <feedburner:origLink>http://wiley.typepad.com/the_finanser/2008/12/banks-ignore-so.html</feedburner:origLink></entry>
    <entry>
        <title>Another UK bank goes kaput!</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/TheFinanser/~3/B3rcxP42Tyg/another-uk-bank.html" />
        <link rel="service.edit" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454/entry_id=59283494" title="Another UK bank goes kaput!" />
        <link rel="replies" type="text/html" href="http://wiley.typepad.com/the_finanser/2008/12/another-uk-bank.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-59283494</id>
        <published>2008-12-01T08:55:55+00:00</published>
        <updated>2008-12-01T08:56:32Z</updated>
        <summary type="html">Just got news of the fact that London Scottish Bank, based in Manchester with around 1200 staff, has been placed into administration by the Financial Services Authority after being unable to meet its regulatory capital requirements.&lt;img src="http://feeds.feedburner.com/~r/TheFinanser/~4/B3rcxP42Tyg" height="1" width="1"/&gt;</summary>
        <author>
            <name>Chris Skinner</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="banking" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Chris Skinner" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="FSA" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="regulation" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="The Banking Channel" />
        
        


    <feedburner:origLink>http://wiley.typepad.com/the_finanser/2008/12/another-uk-bank.html</feedburner:origLink></entry>
    <entry>
        <title>Never mind the social media, here's the ********</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/TheFinanser/~3/rT7bUIlymx4/never-mind-the.html" />
        <link rel="service.edit" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454/entry_id=59207504" title="Never mind the social media, here's the ********" />
        <link rel="replies" type="text/html" href="http://wiley.typepad.com/the_finanser/2008/11/never-mind-the.html" thr:count="3" thr:when="2008-12-01T14:26:57Z" />
        <id>tag:typepad.com,2003:post-59207504</id>
        <published>2008-11-29T00:08:13+00:00</published>
        <updated>2008-11-30T10:16:49Z</updated>
        <summary type="html">In an interesting challenge to my own views, James Gardner at BankerVision posts a retort to the idea that social networking and social media are important to banks, by saying it's all irrelevant ... unless I'm mistaken. Based upon the...&lt;img src="http://feeds.feedburner.com/~r/TheFinanser/~4/rT7bUIlymx4" height="1" width="1"/&gt;</summary>
        <author>
            <name>Chris Skinner</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="banking" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Chris Skinner" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Internet" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Retail Banking" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social Networking" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="The Banking Channel" />
        
        


    <feedburner:origLink>http://wiley.typepad.com/the_finanser/2008/11/never-mind-the.html</feedburner:origLink></entry>
    <entry>
        <title>m-billing: a killer app?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/TheFinanser/~3/7xoIHAM99r8/m-billing-a-kil.html" />
        <link rel="service.edit" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454/entry_id=59160910" title="m-billing: a killer app?" />
        <link rel="replies" type="text/html" href="http://wiley.typepad.com/the_finanser/2008/11/m-billing-a-kil.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-59160910</id>
        <published>2008-11-27T17:03:31+00:00</published>
        <updated>2008-11-27T17:07:33Z</updated>
        <summary type="html">I had a fascinating chat today with the head of payments at one of the largest British utility firms. She was very interested in one new channel, mobile payments, and particularly the potential of m-billing. m-billing appears to be another...&lt;img src="http://feeds.feedburner.com/~r/TheFinanser/~4/7xoIHAM99r8" height="1" width="1"/&gt;</summary>
        <author>
            <name>Chris Skinner</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="banking" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Chris Skinner" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="mobile" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="payments" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="The Banking Channel" />
        
        


    <feedburner:origLink>http://wiley.typepad.com/the_finanser/2008/11/m-billing-a-kil.html</feedburner:origLink></entry>
    <entry>
        <title>Virgin’s multichannel misery</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/TheFinanser/~3/-wHQVo0RAnI/virgins-multich.html" />
        <link rel="service.edit" type="application/atom+xml" href="http://www.typepad.com/t/atom/weblog/blog_id=1292454/entry_id=59154464" title="Virgin’s multichannel misery" />
        <link rel="replies" type="text/html" href="http://wiley.typepad.com/the_finanser/2008/11/virgins-multich.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-59154464</id>
        <published>2008-11-27T13:10:35+00:00</published>
        <updated>2008-11-27T17:08:40Z</updated>
        <summary type="html">Speaking of Virgin Trains, I was subjected to an encounter with multichannel misery today which, although unrelated to banks, is worth recounting as we can always learn from good and bad service stories. Virgin offers a train ticket that is...&lt;img src="http://feeds.feedburner.com/~r/TheFinanser/~4/-wHQVo0RAnI" height="1" width="1"/&gt;</summary>
        <author>
            <name>Chris Skinner</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Chris Skinner" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Technology" />
        
        


    <feedburner:origLink>http://wiley.typepad.com/the_finanser/2008/11/virgins-multich.html</feedburner:origLink></entry>
 
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