<?xml version="1.0" encoding="UTF-8" standalone="no"?><rss xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" version="2.0">

<channel>
	<title>First Line Manager</title>
	<atom:link href="http://firstlinemanager.info/feed/" rel="self" type="application/rss+xml"/>
	<link>http://firstlinemanager.info</link>
	<description>Company knowledge base</description>
	<lastBuildDate>Fri, 20 Mar 2020 00:14:33 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>
	hourly	</sy:updatePeriod>
	<sy:updateFrequency>
	1	</sy:updateFrequency>
	<generator>https://wordpress.org/?v=6.9.4</generator>
	<itunes:explicit>no</itunes:explicit><copyright>jim mcgriff</copyright><itunes:keywords>management,manager,business,inspiration</itunes:keywords><itunes:summary>I GIVE MY THOUGHT ON BEING A MANAGER FROM MY 40 OF EXPERIENCE AS A FIRST LINE MANAGER.</itunes:summary><itunes:subtitle>FIRST LINE MANAGEMENT</itunes:subtitle><itunes:category text="Business"><itunes:category text="Management &amp; Marketing"/></itunes:category><itunes:author>Oscar James McGriff Jr</itunes:author><itunes:owner><itunes:email>jimmcgriff@charter.net</itunes:email><itunes:name>Oscar James McGriff Jr</itunes:name></itunes:owner><item>
		<title>First Line Manager: Crisis Management</title>
		<link>http://firstlinemanager.info/2020/03/19/first-line-manager-crises-management/</link>
		
		
		<pubDate>Thu, 19 Mar 2020 20:14:24 +0000</pubDate>
				<category><![CDATA[business]]></category>
		<category><![CDATA[Jim's Philosophy]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[crises management]]></category>
		<category><![CDATA[decisons]]></category>
		<category><![CDATA[first line manager]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[performance management]]></category>
		<guid isPermaLink="false">http://firstlinemanager.info/?p=13767</guid>

					<description><![CDATA[Over the years I have managed several crises. My success depended on two actions. These actions were critical to success. First, stay calm, analyze the situation and decide what you can do now in the current state. Second, analyze what &#8230; <a href="http://firstlinemanager.info/2020/03/19/first-line-manager-crises-management/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		
		
		
			<dc:creator>jimmcgriff@charter.net (Oscar James McGriff Jr)</dc:creator></item>
		<item>
		<title>The First Line Manager: My First Human Management Job</title>
		<link>http://firstlinemanager.info/2020/02/27/the-first-line-manager-my-first-human-management-job/</link>
		
		
		<pubDate>Thu, 27 Feb 2020 18:28:15 +0000</pubDate>
				<category><![CDATA[business]]></category>
		<category><![CDATA[Jim's Philosophy]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[decisons]]></category>
		<category><![CDATA[first line manager]]></category>
		<category><![CDATA[performance management]]></category>
		<category><![CDATA[restaruant management]]></category>
		<guid isPermaLink="false">http://firstlinemanager.info/?p=13764</guid>

					<description><![CDATA[I graduated from college in February of 1971, Mr. JKE had his motel manager Durrell Dallas ask me if I want to become a management trainee. The restaurant manager had just quit or been fired. Of course, I said yes. &#8230; <a href="http://firstlinemanager.info/2020/02/27/the-first-line-manager-my-first-human-management-job/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		
		
		
			<dc:creator>jimmcgriff@charter.net (Oscar James McGriff Jr)</dc:creator></item>
		<item>
		<title>First Line Manager: The Courage to lead? Where does it come from?</title>
		<link>http://firstlinemanager.info/2019/07/29/first-line-manager-the-courage-to-lead-where-does-it-come-from/</link>
		
		
		<pubDate>Mon, 29 Jul 2019 17:58:42 +0000</pubDate>
				<category><![CDATA[business]]></category>
		<category><![CDATA[Jim's Philosophy]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[decisons]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[performance management]]></category>
		<guid isPermaLink="false">http://firstlinemanager.info/?p=13761</guid>

					<description><![CDATA[My college fraternity president and I were reviewing the activities of our national convention and in particular the slogan, “The Courage to Lead.” He related to me how the General Fraternity had passed a very restrictive policy on the chapters. &#8230; <a href="http://firstlinemanager.info/2019/07/29/first-line-manager-the-courage-to-lead-where-does-it-come-from/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		
		
		
			<dc:creator>jimmcgriff@charter.net (Oscar James McGriff Jr)</dc:creator></item>
		<item>
		<title>Customer service is critical to creating goodwill.</title>
		<link>http://firstlinemanager.info/2019/06/26/customer-service-is-critical-to-creating-goodwill/</link>
		
		
		<pubDate>Wed, 26 Jun 2019 18:20:00 +0000</pubDate>
				<category><![CDATA[business]]></category>
		<category><![CDATA[Jim's Philosophy]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>
		<guid isPermaLink="false">http://firstlinemanager.info/?p=13752</guid>

					<description><![CDATA[I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984. I was the chairperson for the Employee Involvement Team that produced this program. This program was and &#8230; <a href="http://firstlinemanager.info/2019/06/26/customer-service-is-critical-to-creating-goodwill/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		
		
		
			<dc:creator>jimmcgriff@charter.net (Oscar James McGriff Jr)</dc:creator></item>
		<item>
		<title>First Line Manager: Mission Confused? Mission Ignored? Mission Aborted!</title>
		<link>http://firstlinemanager.info/2018/02/27/first-line-manager-mission-confused-mission-ignored-mission-aborted/</link>
		
		
		<pubDate>Tue, 27 Feb 2018 19:50:09 +0000</pubDate>
				<category><![CDATA[Jim's Philosophy]]></category>
		<category><![CDATA[first line manager]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[mission statement]]></category>
		<category><![CDATA[performance management]]></category>
		<guid isPermaLink="false">http://firstlinemanager.info/?p=13749</guid>

					<description><![CDATA[I wonder if we have gotten to the point where mission statements are ignored. Every organization seems to be creating a mission statement. How effective are these mission statements? There are two reasons why anyone does anything; the one that &#8230; <a href="http://firstlinemanager.info/2018/02/27/first-line-manager-mission-confused-mission-ignored-mission-aborted/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		
		
		
			<dc:creator>jimmcgriff@charter.net (Oscar James McGriff Jr)</dc:creator></item>
	</channel>
</rss>