THE HR STORY

US: HCI's National Human Capital Summit - March 8 2009

noreply@blogger.com (The HR Perspective) — Sun, 15 Feb 2009 11:08:00 +0000

This is a 4 day HR event that I have heard real good things about. I recommend that all fellow HR professionals, especially those in Arizona attend it!

Date: March 8th, 2009 to March 11th, 2009

Start Time: 8:00 AM

Location: The Westin Kierland Resort & Spa Scottsdale, AZ US

Fee: $1695

Who Should Attend?

You must attend if you are any of the following:

Chief Talent Officer, Recruiting and Global Sourcing, Chief People Officer, VP Human Resources, Director Human Resources, CEO, Director of Talent Management

Contact Person (Organizer): Berthony Poux (berthony.poux@hci.org )

Click here to go to the Summit Weblink

Have Good Time!

IBM Secures a BPO Agreement with Kraft

noreply@blogger.com (The HR Perspective) — Wed, 04 Feb 2009 11:04:00 +0000

Kraft Foods has signed a multiyear HR business process outsourcing (HR BPO) agreement with IBM.

Under the terms of the agreement, IBM will take over workforce administration, payroll, compensation, recruiting, learning and talent management for the Northfield, Illinois-based food company.

Kraft has 103,000 employees in 180 locations worldwide.

Happy Diwali!

noreply@blogger.com (The HR Perspective) — Tue, 28 Oct 2008 09:51:00 +0000

Wishing Indians and global management guys all over the world a happy and prosperous festival of lights!

May this Diwali bring great cheer, joy and renewed hope to us all!

Best Regards,

Pankaj

Maybe It's Time For a PIP Talk?

noreply@blogger.com (The HR Perspective) — Sun, 07 Sep 2008 09:15:00 +0000

No, PIP is not an acronym coined by an underground rock band or a banned drug. For the uninitiated, PIP stands for Performance Improvement Plan.

Although globally, structured Performance Appraisal exercises have increasingly become a norm, there has still been a glaring lack of 'Performance Management'.

Infact in many small to mid-sized firms (and even some large ones) that I have come across, Performance Appraisal time is treated more like a fault finding mission or worse still, a witch hunt. The reason is very apparent: many organizations have in the recent past used Performance Appraisal time to initiate and justify layoffs. This is fine when there is a strong performance related reason to retrench an employee, but when an employee has every reason to believe and is also possibly able prove that his/her performance has been as per or above the required standards, then the management is rightly perceived as playing the employees 'for a fool'.

Over time, the value of the PAS within the organization declines significantly

Why does this happen you ask?

There are a variety of reasons:

1. The Performance Appraisal exercise, as already mentioned, becomes more of an annual or semi-annual 'fault finding' mission, rather than an objective overview of an individuals' performance.

2. The phenomenon of 'Halo Effect' influences the ratings contained within appraisal quite overtly at times, thus negating the actual of performance and creating discontent/distrust of the system amongst the less fortunate employees.

3. A partial or complete absence of any linkage of the appraisal exercise to a PDP or a PIP, thus defeating the whole concept of 'Performance Management' of which the appraisal exercise is just one part.

4. Lack of initiation of Learning and Development programs to fill the lacunae that are uncovered during the appraisal exercise and the legitimate need for training expressed by various employees.

Now, most of us would know that a Performance Improvement Plan is usually put into place after an employee has secured a low or a border line rating during the appraisal exercise or if his/her performance is clearly seen to be below par even outside of an official performance review, thus giving him/her a mutually agreed, finite amount of time to get his/her performance back on track or to the required levels.

However, my contention is that a Performace Improvement Plan need not merely be a reaction to low performance ratings but should be a regular exercise ingrained very much into the organization's way of working. Afterall, overtime an individual's job satification has less to do with the monetary aspect and increasingly more to do with his/her ability to perform (or outperform) consistently.

My Other Blog : The Job Blog

noreply@blogger.com (The HR Perspective) — Sat, 06 Sep 2008 06:05:00 +0000

Hello Readers,

I request all those who made the effort to come to The HR Story and spend time here, to also spend a few minutes on my new blog : The Job Blog .

I started The Job Blog after scores of people told me that there aren't enough recruitment/job related blogs in the blogsphere that provide down-to-earth, practical information and advice. The Job Blog intents to be a site which anyone, anywhere in the world can refer to and gain practical information + motivation just before a Job Interview or those in the 'Transition Phase'.

So please visit the blog and let me know what you feel about it and if you have any suggestions about the content and on improving the blog further, so it can be as useful to you as possible.

Cheers!

Pankaj

Sorry For being Away....

noreply@blogger.com (The HR Perspective) — Tue, 02 Sep 2008 19:07:00 +0000

Hello folks,

Sorry for being inconsistent with my blogging lately. A host of things both at work and in my personal life cropped up all of sudden over the last couple of months which made quality blogging a distinct impossibility!

Whew! Talk about work-life balance!

I will henceforth endeavour to be a lot more consistent with my blogging and provide you with high quality articles worth every second of your time that you are kind enough to spend on the HR Story!

Cheers!

Pankaj

Asian HRD Congress: July 2008

noreply@blogger.com (The HR Perspective) — Tue, 01 Jul 2008 15:19:00 +0000

The Asian HRD Congress is going to be held at the Jakarta Convention Centre, Indonesia, between 22nd and 24th July, 2008.

The Theme this year is:

Leading Human Capital, Leading Organisations.

All those interested can contact Mr.Kalai at kalai@hrdcongress.com

Tel : 603.2279.9199

Fax : 603.2279.9099

Cheers!

Employers: Lawsuit Coming Your Way?

noreply@blogger.com (The HR Perspective) — Tue, 01 Jul 2008 10:15:00 +0000

I came across this interesting and thought provoking article on HR.BLR.com by Joan Farrell, the site's Legal Editor. The article, basically reporting on a speech given by Whitney Warner, a U.S attorney, tells us why some employers are more vulnerable to employee initiated lawsuits that others.

So employers, time to put your thinking caps on!

align="justify">Here's an excerpt of the article:

" There are steps employers can take to make them less vulnerable to lawsuits brought by employees or former employees; and if they are sued, there are things they can do to avoid making a bad situation worse.

Speaking at SHRM's 2008 Annual Conference, Whitney Warner, an attorney with the firm of Moody & Warner, PC, said some actions make employers more likely targets for a lawsuit, including:

<Not giving a reason for employment termination. "Most employees believe they're stars," said Warner, and if the employer doesn't give an explanation when it terminates employment, employees will try to figure out why they were terminated and will assume the reason was discriminatory.

Bad timing. If an employer takes adverse action shortly after an employee has made an internal complaint, the employer is vulnerable to a claim of retaliation. Warner suggested that HR professionals should ask managers if an employee has made a formal or informal internal complaint within the past few months before approving an employment action that might have a negative impact on the employee. "

There's increasing evidence that Employee Initiated Lawsuits around the world have witnessed a steady increase in the last decade. While a fair number of these lawsuits are frivolous, there are an equal number that have very legitimate roots and causes.

Very often, things can be settled amicably if misunderstandings are sorted out and perceptions changed. But the first step towards avoiding unnecessary litigation and possible loss of face of the company is to simply have all the systems in place.

Let your management be intuitive rather then reactive!

The Full Article:

7 Employer Actions that Can Increase Likelihood of a Lawsuit

Happy Reading!

Snazzy Offices and Glossy Logos, Key To Success?

noreply@blogger.com (The HR Perspective) — Fri, 30 May 2008 18:32:00 +0000

I recently came across this question in LinkedIn by Martin Dangerfield, a Head Hunter in the United States:

When engaging with an executive search organisation either as a client or candidate, how much of your decision is made on branding, logos and smart offices rather than what the search organisation can deliver?

My answer, which Martin selected as the best one from amongst all the replies he received was:

Dear Martin,

I can tell you that an executive search or Head Hunting firm is not about plush, well appointed offices with snazzy logos. A lot of the business my firm (An HR Outsourcing Organization) conducts with Executive search firms on behalf of our clients, happens over the phone without us even meeting the people of the firm face-to-face even once. This is especially the case when the firm is located in another part of the country.

What makes a difference is the quality of service, vis-a-vis the follow-up, the ability to understand the client's requirements keeping in mind the style of functioning, the business beliefs etc in the shortest possible time, apart from the job specific technical requirements obviously.

For example a candidate who's been part of a set up like Google with it's flat hierachy, might not be the best fit into a traditional, family owned business that is very much into the senior-junior way of working. This inspite of the fact that he/she has the requisite expertise and just the right qualifications. A person or a firm that is able to actually emphatise with the situation without losing the professional touch is what is valued by most companies or candidates.

As you have yourself come to realise, a five star office space is no gurantee of performance, just ask the scores of snazzily appointed New York Law firms that have disappeared over the years.

How successful is your initial contact with a candidate or an organization depends on whether you try or can, connect fast with the candidate or the organization's representative ( e.g: the HR Manager) on an individual basis.

For example: There is a huge difference between thinking " Boeing Corp wants me to find a VP for them" and " The Senior HR Manager from Boeing wants me to help him find a VP for his organization".

When you think in the second way, you immediately start connecting in a more personal (but still professional) way. This would obviously make the Manager more comfortable with you than with the representative of a large search firm.

Regards,

Pankaj

The HR Story Disclosure Policy

noreply@blogger.com (The HR Perspective) — Thu, 29 May 2008 15:22:00 +0000

This policy is valid from 31 May 2008

This blog is a personal blog written and edited by me. For questions about this blog, please contact Pankaj(wordsmithpankaj at gmail dot com).This blog accepts forms of cash advertising, sponsorship, paid insertions or other forms of compensation.The compensation received will never influence the content, topics or posts made in this blog. All advertising is in the form of advertisements generated by a third party ad network.Those advertisements will be identified as paid advertisements.The owner(s) of this blog is not compensated to provide opinion on products, services, websites and various other topics. The views and opinions expressed on this blog are purely the blog owners. If I claim or appear to be an expert on a certain topic or product or service area, I will only endorse products or services that I believe in, based on my expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.This blog does contain content which might present a conflict of interest. This content will always be identified.

The HR Story Resource Site

noreply@blogger.com (The HR Perspective) — Sat, 24 May 2008 17:04:00 +0000

Greetings!

I have created a site to act as a recource/support center to this blog. Readers will be able to find various HR related resources in the form of Word documents, Power Point presentations, PDF files and the ocassional Jpeg image.

This is my attempt to share and contribute HR resources in a much more comprehensive manner to supplement my articles here.

I have created the site quite recently, so readers will not find too much material on the site right now, but be rest assured that it will be updated very frequently.

Go to the site:

The HR Story Resource Site

Comments as always, are welcome both on this blog and on the site along with requests pertaining to the field of HR.

Happy Reading!

HP Acquires EDS

noreply@blogger.com (The HR Perspective) — Wed, 21 May 2008 08:06:00 +0000

HP (Hewlett Packard) and EDS (Electronic Data Systems) announced on May13th, 2008 that they have entered into an agreement for HP to acquire the latter for $13.9 billion at $25 per share. EDS is based out of Plano,Texas.

The deal, amongst other things, is expected to be a harbringer of good business for ExcellerateHRO, the HR service firm owned jointly by EDS and Towers Perrin. Until now ExcellarateHRO's only major HR deal has been with Nestle. This is expected to change once HP comes into the fold with it's industry expertise and significantly greater funding abilities.

Certain analysts believe that HP's EDS aquisition could give it a distinct edge over Dell Inc.

More on the HP v/s Dell battle later...

HR Outsourcing: What's the Fuss All About?

noreply@blogger.com (The HR Perspective) — Thu, 31 Jan 2008 17:10:00 +0000

This is the first part of a four part article which will look at the pros and cons of Outsourced HR and the basic essential steps that any organization should follow while selecting an HRO vendor and most importantly, the issues it should focus on while deliberating as to whether to go for Outsourced HR Services or not.

In 2005 PepsiCo outsourced it’s HR operations to Hewitt Associates for a period of 10 years.

In Feburary 2005 ACS won a $120 million HR Outsourcing contract with Delta Airlines (North America’s 3rd largest in terms of passenger traffic) as Delta was convinced that it would help save 25% of operating costs.

In July 2006 Accenture signed a 7 year deal to provide Unilever with comprehensive HR services across 100 countries to more than 200,000 employees in 20 different languages from delivery centers located in Banglore, Manila, Dalian, Bucharest, Prague and Curitiba!

Obviously these companies thought outsourcing their HR was a great idea (And I’m sure Accenture, Hewitt Associates and Co weren’t complaining either!), but is your company ready for HRO?

It’s a question which doesn’t always have an easy answer. For some companies it’s the only way to go, for some it’s not an option and for those companies which have experimented and have been unfortunately burned before, it’s obviously a strict no-no.

HR Outsourcing caught steam in the late 90s when it rapidly became a corporate HR buzz word and almost a ‘must-try’ management mantra. But as with almost any trend, it’s hasn’t been smooth sailing, both for companies providing HRO services and for companies which have decided to go for these services.

There are quite a few reasons for these ‘bumps’ on the HRO road, a few of them have been articulated below:

Cost (In) Effective: Though there are hundreds of instances where HRO has resulted in companies saving thousands, even millions of dollars, it hasn’t quite done the same for everyone.

While, generally speaking, LSCs and VLSCs have derived the intended benefit out of outsourcing either whole or part of their HR operations, a lot of Medium to Small scale organizations have burnt their hands while experimenting with Outsourced HR.

This is due to various reasons ranging from simply incompetent HRO vendors to over-the-top expectations from the organizations themselves. One major reason ofcourse has been the inability of a lot of medium and small scale organizations to optimally balance and manage their budgets, resulting in a ‘discontinuous outsourced HR process’.

This discontinuous HR process means that these organizations either can’t afford outsourced HR services after sometime or decide to go for only specific (or what they perceive as important) HR services, thus effectively creating a ‘disconnect’ in the HR process.

The Step Father/Mother Syndrome: One of the most basic reasons that Outsourced HR is a failure in many firms is simply that its’ employees view the HRO person(s) as the ‘other guy’ or ‘the outsider’. Needless to say, this causes undue acrimony, and in many cases the HRO executives end up more as ‘appeasers’ than managers.

To say that actual work suffers in such a situation is an understatement.

This happens without fail in those organizations where the maturity or adaptability level of the employees is low or not properly gauged beforehand by the top management. What results is resentment to being ‘told what to do or how to do things by the outsider(s)’. And don’t be fooled into thinking that the resentment only builds up amongst the operation level staff. More often than not, the crux of the resentment and stiffness starts from the middle management level and then percolates down to the operational level staff and slowly, but surely escalates up to the senior/top management as well!

KEY:

LSC = Large Scale Company

VLSC = Very Large Scale Company

to be continued.............

New Addition to The HR Story

noreply@blogger.com (The HR Perspective) — Thu, 17 Jan 2008 00:29:00 +0000

I just installed a nice little tool on this site called Snap Shots that enhances links with visual previews of the destination site, interactive excerpts of Wikipedia articles, MySpace profiles, IMDb profiles and Amazon products, display inline videos, RSS, MP3s, photos, stock charts and more.

Sometimes Snap Shots bring you the information you need, without your having to leave the site, while other times it lets you "look ahead," before deciding if you want to follow a link or not. Should you decide this is not for you, just click the Options icon in the upper right corner of the Snap Shot and opt-out.

Ok, the above two paragraphs were provided to me by Snap Shots itself. But I do believe this is a nifty tool. However, if you feel that this blog would be better without this tool do let me know.

Take Care,

Pankaj

HR Careers: Which Way Do You Want To Go?

noreply@blogger.com (The HR Perspective) — Wed, 16 Jan 2008 14:35:00 +0000

So you are considering a career in the field of HR?

Have you ever taken the time to sit down and think about what kind of a HR career you might be suitable for? Have you ever taken proper cognizance of you natural aptitude, skills, likes and dislikes? Do you think you are good at planning or execution or both?

If the answer to the above flurry of questions is a NO (and is probably is), then its time for you to assess yourself seriously and honestly, so that before you take the ‘plunge’ you know exactly WHAT you are doing and more importantly, WHY you are doing it.

Ok now you might want to know why you need to do that? Fair Question.

As any professional will tell you, the field of HR is a vast one. HR has evolved from being a largely ‘welfare’ based function, to a more comprehensive, complex and certainly a lot more strategic function. It encompasses a wide variety of skills and knowledge types. Human Resource executives today are finding a greater voice in board rooms across the globe as compared to a decade ago.

Yes, Human Resource Management today is no longer (largely) just about administrative and staffing duties.

So where in the HR field will you fit in best? You will and should find the answer to this question in rigorous self analysis and by being clear in your mind about the following general classifications which can be attributed to the various kinds of HR jobs:

The Consulting Side:

You could decide to go into Human Resource Consulting.

Human Resource Management (HRM) or Human Resource Development (HRD) consulting is a vast and dynamic arena.

HR consulting firms around the world provide a wide range of vital services ranging from Compensation & Benefits Management, General Administration, Recruitment & Staffing Services to Performance Management, Corporate Training & Development, Manpower Planning, Corporate Strategy etc etc etc.

But not everyone is suited to be a consultant. There are certain attributes that you need to have naturally (I feel), that would help you attain success should you choose to go for a career as a consultant:

a. Ability to communicate crisply and effectively (this is ofcourse needed in any type of job, but to a much greater degree if you are a consultant).
b. Ability to ‘connect’ fast with various types of clients (especially with really difficult types).
c. A superlative ability to negotiate and convince – an excellent ability to ‘sell’ the idea or suggestion.
d. A high degree of Presence of Mind – an ability to think constantly on the go and to come up with tactical (and practical) solutions and suggestions often in rapid succession and under tremendous pressure.
e. Ability to maintain a sense of calm and order when under fire by a client – and believe me this WILL happen sometime or the other!

f. A good memory and an ability to remember names, numbers, relevant and up-tp-date industry data (Read: the industry in which you are functioning as the HR consultant)

The Operative Side:

The Operative or Operations side of HR refer to jobs like a HR Manager, HR Executive, Trainer, Team Leader etc.

The main difference between being on the Consulting side and the Operative side is that in the former you usually give advice and support to the person(s) who is/are the decision maker(s) in order to help that person(s) make decisions (just like the American Secretary of State would help the American President make decisions), while in the latter, you are the decision maker.

Hence, as a manager or executive (any level) and not a consultant, you are in-charge of making the decision to take a specific action. The onus for the final yes or no after taking in all the available information and advice rests on you.

The basic attributes needed to be an ‘operative’ HR executive are:

a. The ability to be Decisive and Objective and take stable, practical and logical decisions based on the available information or a particular situation.
b. Good Leadership Skills – a tendency to take the initiative, an ability to motivate your sub-ordinates and to lead by example in all situations.
c. An Extrovert and Confident personality – the ability to deal with various kinds of people, from various backgrounds, the ability to assert yourself when needed.
d. Ability to analyze a situation objectively and with an open mind – an ability to separate the ‘wheat from the chaff’ and also to be able to ‘read-between-the-lines’ when needed.
e. The ability to handle a crisis from start to finish.The ability to plan both tactically and strategically

Ofcourse, irrespective of whether you go for the consulting side or the operative side, one factor remains irreplaceable: Sound Knowledge of HR Concepts, Trends and Processes.

This knowledge will ofcourse be largely theoretical in nature when you are starting out, but once it is supplemented by knowledge and skills derived out of practical experience, then you can consider yourself to be a true HR Professional!

In Part B, I will write about the difference between being an HR Generalist and an HR Specialist. Keep Tuned!

Book Club Edition One: HR From the Heart

noreply@blogger.com (The HR Perspective) — Sun, 13 Jan 2008 20:13:00 +0000

Welcome to the first edition of the HR Story Book Club!

I thought it prudent to start with a book that reiterates what I firmly believe in, that to be a great HR professional, one has to learn to connect with people (Read: employees) by adopting a principled and proactive approach, being genuine and last but not the least, being adaptable, flexible and openminded.

HR from the Heart has been written by Libby Sartain and co-authored by Martha I.Finney.

In the book, Libby Sartain utilizes her extensive Human Resource Management experience of more than 25 years at companies like South West Airlines and Yahoo! Inc.(where she is currently Executive Vice-President & Chief People Yahoo), to articulate guidelines as well as highlight areas of strategic focus that HR professionals at all levels (and of all ages) need to take cognizance of and to act upon, in order to become highly effective at what they do and to over a period of time, become visionaries in the field of HR. She does this with the help of some great and inspirational stories that create an everlasting impression on your mind and spirit.

In short, the book throughout it’s 253 pages expounds quite effectively on how to transform from ‘a’ HR professional to ‘THE’ HR professional!

I recommend it highly to any and everyone in the field of Human Resource Management and also to students of HR!

Book Stats:

Author: Libby Sartain & Martha I.Finney
Publisher: Amacom Books
First Published: March 1st 2003
Price: $ 22.00 to $ 24.95 ( approx Rs. 880 to Rs. 1000 INR)

Happy Reading!

INTRODUCING: The HR Story Book Club!

noreply@blogger.com (The HR Perspective) — Sun, 13 Jan 2008 17:48:00 +0000

The field of Human Resource Management/Development is a vast one. It incorporates so many elements today, that without a well rounded understanding of atleast more than half of such elements, one can never hope to become an effective and more importantly, a path breaking HR Professional.

While there is no substitute for actual on-the-job experience when it comes to effective learning, reading well researched literature, especially that borne out of actual professional experience, can also add a substantial amount to the knowledge and confidence of aspiring/in-experienced professionals in any field.

So, keeping this in mind, I have decided to initiate the ' The HR Story Book Club' which will focus on upto 3 HR books every fortnight while laying a comparatively more comprehensive focus on or highlighting one of the books selected to provide the potential reader a better insight before he/she purchases or borrows a copy.

Wishing you a Great Read!

P.S: Business Authors, particularly those in the field of Human Resources, can send in a request to get their books reviewed along with the relevant details and a copy of their book. The copy can either be sent through e-mail or by post.

Incase you would like to send in a copy of your book by post, please contact me on my e-mail to obtain my postal address.

Readers are also very welcome to recommend books for reviews from their side if they feel that a certain book should be highlighted or deserves praise.

Job Interview: A Few Pointers (Part B)

noreply@blogger.com (The HR Perspective) — Sun, 13 Jan 2008 11:08:00 +0000

This is the second article in the ‘Job Interview: A Few Pointers’ series. In Part A I gave you 4 pointers on how to prepare for and approach your Job Interview. Part B will focus on a few more of such pointers.

Pointer 5: Switch that Cell Phone Off!

You might be the ultimate Technocrat, your Cell Phone might be more than your lifeline (Read: You got secretly married to your iPhone in a $20 Las Vegas ceremony at the White Chapel, and no, you weren’t drunk), and usually you can’t imagine spending even a minute apart from your phone. Great, but this is not ‘usually’, unless you ‘usually’ manage to get a lot of Job Interviews lined up for yourself (in which case there’s something wrong, because you still don’t have a job!).

So before you step into the room, make sure you Cell Phone is switched off or is on the silent mode. A perfect interview can sometimes go down the drain if your cell phone goes off during it and especially if it has one of those laconic polymorphic tunes as the ring tone!

On a lucky day, even that might not go against you, but what surely will is you actually answering the phone (Yes, even a polite ‘excuse me’ will probably not cut it.) smack in the middle of the interview! When your phone goes off in all its glory or worse still, you actually have the gal to answer it while your interview is on, it sends one of the two messages (and probably both):

a. You are too casual and not serious enough.
b. You are disrespectful, and care a hoot for basic etiquette and manners.

Well what can I say? HR Managers just don’t like to listen to ‘I Like to Move It, Move It’ blaring out from the swanky cellphone when they want to know about what you can bring to the table! Unfair, but true………

Pointer 6: Have a Great Body Language

Ok, this is easier said than done. Your body language is something that you have inculcated over a number of years and is certainly affected by factors like your personal and professional backgrounds. But a good body language can immediately give off a positive vibe to the Interviewer (and no, I am not asking you to go over the top with moves from the ‘Paris Fashion Show’ or ‘America’s Next Top Model’). A good body language is all about displaying a quite and subtle sense of confidence first up and gradually displaying a sense of dynamism and purpose as you go along.
Your Body Language (atleast from the Job Interview point-of-view) is essentially made up of the following components:

a.Your Posture (Before and After Sitting)
b.Your Eye Contact
c.Your Hand Movements

d.The Movement of Your Head
e.Your Facial Expressions

I will put out an article explaining each one of these components in detail soon.

Pointer 7: Learn How to React When You Don’t Know the Answer.

Ok, now that was one sizzler of a question. You have no idea how to answer it. The Interviewer is glaring at you, almost trying to read into your thoughts (or so you think!)……Blank….No wait!...Yeah, still Blank.

Not knowing an answer is not a crime and it’s not the end of the world either.

When you feel unsure about how to answer a question, or simply don’t have an answer to one, here’s what you can do:

a.Politely ask the Interviewer to repeat or rephrase the question is possible. This is ok maybe once, at the very most twice during an interview, but anymore such requests and the interviewer is bound to get the impression that either you are not a good listener or have low levels of concentration or are simply not competent enough for the job.

b.Communicate to the Interviewer confidently that you cannot answer the question at this moment or don’t have an answer to that particular question. Simply ‘dilly-dallying’ or wearing a stupefied grin on your face when you can’t answer the question will only help in irritating the Interviewer, especially if he/she has already interviewed a sizeable number of candidates before you, and is probably tired.

Ex: “I am sorry, but I do not have an answer to that question right now”

Or

“I am sorry, but I unfortunately don’t have an answer to that question”

Quite often, the fact that you can confidently communicate even your inability to answer a question gives off a positive impression to the Interviewer with respective to your confidence level and maturity. This might work in your favour and get you the job even if your interview, with respect to answering the questions, didn’t go that great.

That’s because confident people are also invariably seen as fast learners and potentially great employees.

That’s all for now folks. Watch out for ‘Part C’ soon……….

Employee Motivation: Factors Paramount for a Motivated Work Force

noreply@blogger.com (The HR Perspective) — Wed, 09 Jan 2008 18:16:00 +0000

Google Inc. and the Boston Consulting Group (BCG) have been rated by the Fortune magazine at number One and number Eight respectively in it’s 2007 list of the 100 best companies in America to work for. (I am not mentioning companies from rank 2 to rank 7 and jumping directly to rank 8 because I took the liberty of assuming that BCG has comparatively better global recognition than the others which have secured the intervening ranks).

What makes these companies better employers than the other 90 odd? More importantly. what makes the 100 chosen companies better employers (atleast in Fortune magazine’s eyes) than the others not fortunate enough to find a place in the coveted list?

Obviously, a lot of factors are taken into account ranging from facilities, infrastructure, employee systems, policies, career growth opportunities, management style, employee satisfaction levels, industry perception, perception of the company amongst the student community, feedback from industry analysts and sometimes even feedback from ex-employees etc.

But no matter how ‘snazzy’ the physical work environment, no matter how scenic the location of the firm, no matter how cozy the cubicles, a company can never ever hope to witness great productivity levels let alone retain great employees if there lacks a critical component – Employee Motivation.

A great physical work environment is a complementary factor that helps enhance a positive work experience for an employee. You would be making a cardinal error in assuming that just because you have a posh facility with a well stocked pantry, your employees are going to be satisfied and content forever. As many companies (particularly hundreds of failed start-ups every year) have found out, the aforementioned are just cosmetic factors to a large extent, and do not help attract or retain good talent. It’s essentially like dyeing your gray hair and hoodwinking yourself into believing that you are young again. The fact is you are only getting older and the only way you are going to live long is to look after your health and habits.

Hence, Employee Motivation is about starting from the basics and progressively delving deeper (HR Climate Surveys, other HR diagnostic tools etc) as you go along. So where do you start?

The best (and the cardinal) starting point would be your company’s Policies, Rules and Regulations followed by a structured employee engagement and the creation of an objective & a positive work culture.

Sound Policies & Sensible Rules

Far too many organizations lose themselves in a self created maze of multi-layered policies and rules that at times defy logic

I found that one client of mine, when I joined it as a outsourced HR Manager, had such a complex Travel Expenses Reimbursement policy, with so many insensible stipulations, that leave the regular employees (the Admin Manager included), the upper management executives themselves completely disregarded it! In fact the ‘International Travel’ section of the policy was a frequent joke topic amongst the leadership team!

The trouble is, that not all employees everywhere would find something like that funny. It could obviously cause a lot of confusion amongst all and sundry and lead to unacceptable levels of ambiguity in the day-to-day functioning of the organization.

Make sure that:

a. All the basic pre-requisite policies (Leave, Travel, Hiring & Firing, and Compensation etc) are in place and are not created as a reaction to an arising situation.

b. The policies cover all important angles & contingencies, both from an operational and legal perspective without being too longwinded.

c. All policies are put on paper and are accessible to all employees in a simple, direct and easily understandable language.

d. The policies are reviewed at mutually agreed intervals (Yearly, Bi-Yearly etc), so that they remain up-to-date and the conditions contained therein are practically implementable at all times.

e. The tone used in the policy documents is not dictatorial or condescending or worse still, insulting. The tone can be strict (Especially if the organization is a military one or involved in sensitive activities), but doesn’t have to make the employee feel like he/she is facing a firing squad!

f. Educate those who are in-charge of enforcing these policies at the ground level about how to go about doing so. The ‘Enforcers’ or ‘Supervisors’ have to know the degree of discretion to use in varied situations.

Coming to rules, well there’s no doubt that every organization, in order to be professionally managed, has to have a well defined and comprehensive set of rules and regulations. But that does not mean that the rules have to be over-bearing or so rigid that employees feel stifled or infact start treating them like a joke.

Make sure that:

a. There is an optimum number of rules and regulations in place, not too few and not too many, so that the day-today functioning can be smooth and not cumbersome.

b. An easily understandable and comprehensive Code of Conduct (CoC) is in place.

c. All your employees are adequately educated about all the CoC apart from the other major rules and regulations and the reasons these are in place.

d. All employees have a good understanding of the consequences or repercussions of violating the Code of Conduct either on the company premises, or on the premises of the company’s clients incase onsite work is involved.

e. There is no generalization of an employee’s offence or violation with that of others, and as far as possible, each case is treated on it own merits.

Employee Engagement & the Creation of a Motivated Work Culture

Employee Engagement is not just a fancy corporate term as many organizations I have worked with as a consultant seem to think. Employee Engagement is all about engaging your employees in the over all scheme of things in a structured, practical and enthusiastic manner.

Motivated employees are the first step towards a great work culture, something not many companies around the globe can truly boast of. Employees, if engaged in a practical manner both in the day-to-day and overall strategic functioning of the organization, can help create an unparalleled and envied work environment and display exceptional levels of productivity (Ask Google. It’s now famous Gmail application was allegedly developed by an employee while working in his ‘Your Personal Time’ time period which Google provides to its employees.)

So how do you go about doing it? Here are some basic guidelines:

a. Engage your employees if possible, in the rules setting process to ascertain their point of view and to understand the ground realities before embarking on framing the rules and regulations. No doubt that certain and basic rules have to be framed and followed even before employees are hired, but these can again be restructured and revised after some constructive feedback sessions.

b. Encourage employees to ‘own the process’. That is, not just the process involved in the execution of their job responsibilities, but also the process of maintaining the required rules and decorum. This imparts a sense of confidence and responsibility in individual employees, and while there are still bound to be some ‘bad apples’, if implemented logically, this philosophy can make for a seamless and highly functional work culture.

c. Adopt ‘Coaching’ as a tool to help employees go through workplace problems. This will make employees or sub-ordinates more comfortable in approaching you with their problems and over a period of time help the them make their own decisions with more certainty and also keeping the company’s interest in mind.

Keeping your employees motivated is no easy task, but it's no rocket science either!

Job Interview - A Few Pointers (Part A)

noreply@blogger.com (The HR Perspective) — Sat, 29 Dec 2007 14:55:00 +0000

The Job Interview - For some a gateway to wondrous opportunities.....for others a baptism by fire.....

I say that because as an HR Manager/Consultant, I have been involved in conducting numerous job interviews for both service companies and manufacturing firms and an overwhelming number of candidates come with perceived notions, which needless to say, are almost always negative in nature. Simple discussion starters like 'Tell me something about yourself' rapidly dissolve into a 'The Simpsons' parody with the candidate making a complete fool or him/herself and pretty much dashing his/her chances of progressing to the next round within the first 3-4 minutes itself.

A Job Interview is just that, a Job Interview, nothing less and certainly nothing more.

Here are a few pointers for first time job seekers as well as those who have been in the job market for sometime and haven't yet secured a job:

Pointer 1: Treat your Job Interview Like a Dialogue

A Job Interview is not hearing for a possible Death Sentence. You either get the job, or you don't. Whatever happens you will survive, so don't look and talk like someone's pointing a gun to your head.

Always treat your interview like a professional dialogue, because that's exactly what it is, a professional discussion or a dialogue. A dialogue means that you, the Interviewee also has the right to ask questions and not just the other way round. This does not mean that you attend the interview in a condescending, rude or over-confident manner. Remember, the Interviewer is probably someone who's been there and done that and so probably has an experience and knowledge level superior to yours. So giving due respect is important, but so is showing a healthy level of confidence.

Hence, go to your interview with a view of having a mature professional discussion at a professional organization, with a professional person. Professional, Confident and Mature all the way......

Pointer 2: Dress Smart

Ok so you're really a bum at home, bermuda shorts, a loose T-shirt , and unruly hair is your mantra for relaxation.

Great, but unless it's a telephonic interview (and that's a different ball game altogether), you have to look good and smart. The first step to feeling smart is dressing smart. Dressing as smartly as possible does two things:

a. It makes you feel good, and feeling good makes up for upto 30% -40% of your confidence level.

b. It gives the interviewer a positive impression first up as soon as he/she looks at you.

But before you fire up the engine and go shopping for those expensive 'professional' looking shirts and trousers at the local mall, let me tell you that dressing smart does not necessarily mean dressing expensive.

It's all about how well (Read: Smartly) you dress up with the clothes you already possess (and I mean the FORMAL clothes you possess).

For Males: Your shirt ( plain or stripes, no glaring colors) tucked in, a sensible pair of trousers, a smart and non-glaring belt buckle, a polished pair of shoes (or if you are wearing non-leather shoes, preferably a dark colored pair instead of white or other light colors) and if possible, a tie.

For Females: A smart shirt and a pair of trousers and possibly a jacket to go with it. For shoes, ditto as for males.

That takes care of your attire, well almost. How you wear your hair is also obviously an integral part of the 'look' you give off. People ( Males or Females) who have long hair, especially long hair that's also a bit unruly, would be best served if they tied a neat knot or a pony tail etc. This advice especially goes for males who have long hair. Having long hair is not the problem, that's your personal liking, but not wearing it in a tidy manner could give off a not-so-organized first impression.

But according to me, the best option is to have a short cut, tidy hairdo!

Pointer 3: Research the Organization

One of the major reasons candidates (even potentially deserving ones) don't do well at a job interview is that they just don't try to do even a minimal amount of research about the organization from which they have received an interview call. Knowing some basic details about the organization you are going to interview at can help you allay a lot of fears and preset notions as well as give you a sense of confidence, because now you are not going to shoot totally in the dark and have some basic information about the organization, it's culture etc under your belt.

Try to gather basic information about the company - this information is more often than not available on the company website. Information like It's year of incorporation, who it was founded by, what lines of businesses it is into, how many branches it has, how many countries it is present in, what kind of products/services it offers to it's customers in your line of specialization or area of expertise and most importantly, any Job Description that may be available in the 'Careers' section pertaining to the position you are going to interview for.

Knowing all this might help you to more than adequately answer the ' What do you know about us?' question as well as provide you with some more to talk about when answering the 'Why do you want to work for us?' question.

Pointer 4: Update your Resume and Read It!

Make sure that you update your resume and take with you atleast 2 copies of your latest update version when you attend the job interview. You might have been notified about the interview date 2-3 months in advance and the company may have a older version of your resume with it. An updated version would probably provide you with a better chance of selection.

Having a snazzy looking, 'full loaded' resume is fine, but have you actually taken the trouble to read it thoroughly? This is especially important in two scenarios:

a. When someone else has helped you create your resume either in part of in whole; he/she might know what's exactly in there but you might not, and that can be disastrous in the job interview.

b.If your resume is several months old; you might over a period of time forget what's exactly in there, especially things like books you have read, interest areas, activities participated in etc - this happens is you have embelished yor resume 'a bit' and haven't actually been involved in the activities you have mentioned.

I'll leave you to digest these four pointers for now, look out for Part B very soon.

Feel free to clarify any doubts you might have either through e-mail or on here via the comments section.....

Team Building: The Basic Dynamics of a Great Team (Part One)

noreply@blogger.com (The HR Perspective) — Sat, 29 Dec 2007 14:12:00 +0000

Building effective teams is a corporate mantra that many preach but few actually ever achieve.

Team building is both a science and an art. It’s a science because you have to get the right people, in the right place, at the right time. It’s an art because you have to get the right ‘type’ of people in the right place, doing the right thing, at the right time.

Confused?

Let me explain.

Tenant One: Get the Right People for the Right Job

The first tenant of building a fine team is get people who know what they are doing (Basic common sense you say? Well hasn’t come one told you that common sense isn’t all that common?).

Be it a technical team or a service oriented team or a special task force, never, as far as possible, compromise on the quality of the team members whether selecting entry level people or people at the leadership/supervisory level - This is where a comprehensive job description for each job becomes so important.

Tenant Two: Know the Thinkers and the Doers

I believe that every team, no matter its purpose or the situation, can broadly be said to comprise of two types of people: The Thinkers and The Doers.

The Thinkers are those who are good at, well, thinking! These people are good at putting their imagination, knowledge, experience, unique point of views etc to use to come up with sound, workable or in other words practical ideas or solutions either verbally or on paper. Though they may be great at generating workable ideas, they may not be very good at actually executing these ideas themselves. That’s where the Doers come in.

The Doers as you must have realised by now are those people in the team who are great at executing ideas or possibilities. These team members usually are great at working at the or from the ground level and actually converting a possibility on paper to reality. Many a times these members are the ‘quietly confident’ types. They may not be as verbose as ‘The Thinkers’, but that doesn’t mean that they are any less confident and competent.

But ofcourse I am sure that many of you must have come across those who are pretty good at coming up with ideas and actually executing them too. These are the ‘All Rounders’. But these are few and far between. (One good example would be the special operations or commando teams like the Navy Seals, Green Berets, Black Cats etc. who have to constantly plan and re-plan on the go when in a battle situation and put those plans into action in a matter of minutes sometimes.)

It’s important for a manager, when he/she’s putting a team together, to know who are the Thinkers, the Doers and the All Rounders so that a team is balanced as far as possible, and both the ideas and the actions of the team are of the highest quality possible with the minimum possible turn around time.

Tenant Three: Take Time to Know the Team

A lot of managers or team leaders simply leave the ‘knowing your team’ part to the ‘Ill -get-to-know-them-as -we –go -along’ syndrome. That’s the biggest mistake you can make as a team lead, especially if it’s a team that’s going to be together for a long term project or is a permanent one. That’s because sometimes small misunderstandings between the team members can develop into almost unmanageable problems later on and more often than not result out of or lead to groupism – which is a lot like smoking, kills slowly, but kills for sure.

Another big issue could be the build of resentment against you – the team lead and other senior members of the team over a period of time, or worse still, right at the beginning. This could happen because either all or most of the team members might not be very clear of the purpose of the team; it’s method of functioning, or their individual responsibilities.

It’s thus paramount to have a ‘huddle’ or sit the team down before the commencement of any serious activity and to have a ‘semi-formal’ debriefing session that clarifies all of the above and also imparts to the team a sense of definite purpose, importance and togetherness.

To be Continued......

A Continuous HR Process - An Argument for Effective HR

noreply@blogger.com (The HR Perspective) — Wed, 26 Dec 2007 12:09:00 +0000

Does your company have a continuous or a seamless HR practice?

Ok now you might want to know what really is a continuous or a seamless HR practice?

Well, simply put, a Continuous/Seamless HR practice is a well structured, well paced involvement of a company's HR department/team into the company's tactical (Read: Day-to-Day) and strategic (Read: Long Term) functioning.

It's a concept that is unfortunately quite lost on the upper management/leadership teams of many organizations around the globe. It is especially prevalent amongst the small to mid-sized organizations for whom the HR Team is essentially not much more than an extension of the staffing and general administration function. This is all the more accentuated in companies that belong to the manufacturing/technical industry where in a lot of cases HR is put on a 'need-to-know' basis. That is, HR's involvement is strictly relegated to certain areas and work situations, in effect sidelining the HR team to a great extent and hence immediately giving away or compromising upon potentially atleast on 20% of organizational effectiveness.

There are also instances I have come across where even though the company has invested heavily in building up a great HR team, it has consistently failed to capitalize on harvesting and utilizing the capabilities of the team in bringing about the requisite organizational changes, creating and streamlining work processes and initiating necessary training and development activities which from an essential part of the 'Learning Curve' for each individual employee and forms an integral part of the employee retention process (apart from the company's Performance Management System and it's rewards and incentives policy).

This phenomena of under utilizing of HR exists inspite of recognition of the fact that the 'Human Resource' is an organization's greatest and the most valuable resource. This under utilization (and in some cases sheer miss-utilization) occurs basically because of any or all of the following broad reasons:

Improper understanding of the HR process and its strategic significance by the top management which more often than not percolates down to the middle management as well.

Autocratic management culture where actual control even for day-today functioning rests with a few individuals. This phenomena is more common amongst family run/controlled businesses.

Company management culture that has essentially evolved from a factory management mindset. This is especially the case with a lot of small to mid-sized Asian firms where HR was traditionally a 'welfare' function.

Selection of senior HR personnel who are essentially from an 'administrative' background rather than from a core strategic HR background.

A specific function oriented company where the focus is primarily on one or two types of very specific functional areas and the all other functions come to be treated like minor support functions. (Ex: a Marketing Services company or a Financial Research Firm

Simply hiring the wrong people for the wrong job - inexperienced or ill equipped HR personnel ( lower and upper level) who simply cannot help make HR a seamless process for the organization.

A continuous HR process essentially means that the HR is involved intrinsically not only in administrative or specific day-today activities like staffing, on-boarding, payroll, compensation and benefits but also employee engagement activities, strategically focused training and development activities, employee career planning/counselling and coaching activities, the short and long term manpower planning process, tactical and strategic policy decision making and most importantly be an integral part of the company's medium to long term goal setting process.

Hence, it is all about a sustained and well integrated involvement in both the day-to-day functioning of the company and it's planning for the future so that the company's most important resource is not only effective on a daily basis but is also ready to grow with the company and face bigger and greater challenges in the future. It makes both for a happy employee and a stronger organization.

A lack of continuous HR process or climate leads to HR becoming stagnant over a period of time which in turn breeds a poor work atmosphere mostly due to poor or reduced stress coping abilities amongst the organization's employees along with over a period of time, the development of an un-patriotic, detached attitude. The negative effect this can have on productivity and the company's power to attract top grade talent cannot be overstated.

Now the obvious question is how to create a seamless/continuous HR process in an organization?

Keep an eye out for another post articulating the same.