How Capitec Bank Captured Market Leadership with Customer Service

Posted by Peter Lundqvist

5/22/2017

In the past month, I have joined Qmatic as Chief Marketing Officer. One of the things I have been most thrilled to see are the ways Qmatic solutions contribute to our clients’ efforts to create great business interactions and customer journeys. South African Capitec Bank is one great example. In a competitive global banking industry, they are growing and thriving, thanks to an active commitment to providing personal service and accessibility across every one of their 800-plus branch offices.

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Topics: Customer Experience, Customer Journey Intelligence

Do You Know the 3 P’s of a Remarkable Customer Journey?

Posted by Jeff Green

4/3/2017

There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” It’s just as true in customer facing organizations – people don't buy what you do, they buy how you make them feel and the story you give them to tell.

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Topics: Customer Experience

Erase Friction in the Customer Journey with Journey Insights and Analytics

Posted by Sven-Olof Husmark

3/24/2017

Creating a consistent customer journey that narrows the gaps between digital and real world environments often means identifying friction points, understanding why they exist and having the resources in place to fix them quickly.

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Topics: business intelligence

You could be losing 25% of your serious prospects – do you know why?

Posted by Vanessa Walmsley

3/10/2017

Every day, an average of 80% of people who walk into a store will walk out without spending anything. That’s just a fact of retail life.

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Topics: Retail

A Better Customer Journey – Qmatic Insights from NRF Big Show

Posted by Sven-Olof Husmark

2/2/2017

From January 15 through 17, Qmatic joined 35,000 retail professionals for the 106th annual NRF Big Show Convention and Expo.[1] We had a great time sharing information and learning about advances in retail and customer experience, networking with peers, and more. The event was a powerful opportunity to show the industry how revolutionary a flexible customer journey technology ecosystem and powerful data insights can be for retaining customers and driving sales across every retail channel.

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Topics: Retail

A New Year’s Letter from Qmatic President & CEO, Robert Ekström

Posted by Robert Ekström

1/5/2017

Qmatic President and CEO Robert Ekström reflects on 2016 and Qmatic's priorities in 2017 to provide innovations that meet real needs for our customers across the globe. 

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Topics: Customer Experience