A New Year’s Letter from Qmatic President & CEO, Robert Ekström

Posted by Robert Ekström

1/5/2017

Qmatic President and CEO Robert Ekström reflects on 2016 and Qmatic's priorities in 2017 to provide innovations that meet real needs for our customers across the globe. 

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Topics: Customer Experience

The One Thing You Can Do To Improve Your Store This Holiday Season

Posted by Jeff Green

12/21/2016

The holidays are an incredibly busy time of year. For many people, it means additional year-end work responsibilities, special events, time with family and friends, and a longer-than-usual shopping list. And most of us don’t have the luxury (or foresight) to schedule a day off to knock out all of our tasks at once during a slower day in the middle of the week.

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Topics: Retail

Why Amazon Go is a Mixed Bag for Retailers

Posted by Sven-Olof Husmark

12/15/2016

In 2014, I wrote an article for Customerthink called Retailers Provide “Amazon Experiences” in the Store. Little did I know then that Amazon already had spent almost two years working on a concept that would translate their online presence into the physical world. The company rolled out that newest category-changer this week.

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Topics: Retail

Why People Should Be at the Heart of Your Retail Strategy

Posted by Vanessa Walmsley

12/8/2016

The global retail economy is in the midst of a major revolution. The recent PwC Global Total Retail Survey 2016 Report digs into the digital disruption that defined 2015. The diverse findings come down to this: consumers are in control.

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Topics: Retail

Get Mobile - How to Improve Productivity, Personalization, and Profit

Posted by Ellen Hartelius

12/1/2016

Did you know that it’s quite possible that as many as three-quarters of the people who walk into a retail location have never been there before?

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Topics: Customer Experience, Retail, productivity, Mobile

Inspire and Reward Your Shoppers this Holiday Shopping Season

Posted by Sven-Olof Husmark

11/22/2016

The brick and mortar store long stood as the paragon of the holiday shopping experience. No longer. Consumers are simply too time pressed and cost sensitive to limit their shopping to physical stores.  With mobile and online channels becoming increasingly pervasive, retail studies are confirming that “Consumers visit stores for more than just a purchase, and their expectations of retailers are higher than before. They're looking for an informative, customized experience.”[1]

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Topics: Retail