The 5 Parts of Omnichannel Banking that You Need to Keep Your Customers

Posted by Sven-Olof Husmark

8/24/2016

 
There are few industries in which customer expectations are shaping the future as they are in banking. Customers know they can expect personalized offerings, they want options for when/where/how they want to complete their transactions, and they know they have options. Banks are working harder than ever to keep up with this savvy audience. They know that changing banks is easy and that lifelong customer relationships are rare.

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Topics: Finance

The 2 Ways Government Offices Can Do More For More Citizens

Posted by Jeff Green

8/18/2016

Public agencies are at a crossroads. Many have done things a certain way for a very long time. Many lack sufficient funding or an adequate workforce to push forward significant innovation. And because there is no real competition between government agencies, many have simply opted to continue on their current path, regardless of a reputation for slow processes, long wait-times, and frustrated staff.
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Topics: Customer Experience, Public

What is an API and How can it Improve my Customer Journey?

Posted by Jeff Green

8/10/2016

Across news channels, it’s becoming increasingly clear that SaaS (Software as a Service) is driving and reshaping businesses and government organization IT strategies. With this new reality, it’s more important than ever to enable technologies to communicate with one another in a streamlined and secure digital ecosystem.

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Topics: Customer Experience, API

A License to Impress: How Technology is Improving the DMV Experience

Posted by Jeff Green

8/4/2016


It varies by state and county, but the average national Department of Motor Vehicles (DMV) appointment takes between 34 and 44 minutes. Considering that most of us only have to go every couple of years to apply for or renew a license, manage a title, or take care of some other related task, this outlay of time isn’t really all that great. But ask about anyone of driving age, and they’ll say that they look forward to a DMV visit about as much as they do a dental exam or some other (often unfairly) maligned appointment.

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Topics: Technology, dmv

The 4 Tips You Need to Improve Productivity and Customer Delight

Posted by Sven-Olof Husmark

7/28/2016

 

Creating an impactful customer journey begins with a clear and useful knowledge of how people interact with your environment, team, and offerings. Staff members working to achieve cmpany objectives and perform their roles with the greatest possible productivity are most likely to succeed if they understand what customers want to achieve from start to finish. One of the most powerful things a customer journey management solution can do for your business is to equip staff with specific resources and the insights to help them

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Topics: productivity

Two Ways Qmatic Shapes the Future of Customer Journey

Posted by Jeff Green

7/21/2016

Building a framework for resiliency and the future success of any enterprise involves assessing where the industry is headed, how demographics may change, and what the competition may bring to the marketplace. It also requires that the enterprise have an actionable, future focused strategy for meeting challenges and taking advantages of opportunity. This may be particularly important for high touch point businesses that have to consider how every service, product, and interaction will be perceived by a customer base that is increasingly empowered by social media to effect their reputation and bottom line.

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Topics: Technology