The Res Truth

"It's Unprofessional"

2013-07-01T23:37:00.001-05:00

This blog wasn't really planned; just a spur-of-the-moment post. Lately I've been shown some comments posted around the web about the staff on Rescreatu. A lot of them claim that we are way too strict and harsh. But tonight I was told of a comment calling us "unprofessional" because of this:

Yes, there are times when staff members will get playful with the system message. It's all in fun, it draws the attention of users not normally very active in the chat, and makes the 'scary red letters' a bit less intimidating when they do have to be used for an official reason. I suppose we could be more like oh I don't know, Neopets? And convert to an autoban system? Where even the most benign words and phrases will earn a ban? But where is the fun, the personality, and the connection to the other users in that? There is none.

Staff members of Rescreatu are not professionals. We're semi-paid volunteers. We are users just like you. Users who chose to take on the extra responsibility of helping maintain and develop the site. None of us have a background in professional moderating (whatever that is!). We have the same personalities we had before becoming staff (which, by the way, personality is a highly important factor in hiring decisions), the same sense of humor, and the same love of the game and the community. We strive to keep that connection with the userbase friendly, welcoming, and comfortable, by not being stiff and "professional".

I encourage everyone on the staffing team to stay true to their personalities and to continue to be playful like this. It would be highly disappointing to see a team of stiff, miserable staff, who are unable to be themselves, all because a very small minority thinks that is what "professional" should be.

More behind the scenes (part one)

2013-06-27T19:39:00.000-05:00

(I've had to split this blog post into multiple parts because of its lengthiness. Additional parts will be coming up soon.)

What I would like to show you is the process that we go through when an account becomes suspect of cheating on Rescreatu. The first clue usually comes about when we are doing our daily reviews of the logs, and come across something like this (click for full size):

The arrows indicate transfers that cause suspicion. In this particular example, the red arrows are all transfers between the same two accounts, and the green arrow is a transfer between two accounts which are already known to be separate users who are not cheating. Whether or not the users making the red arrow transfers are cheating or legit is not known yet, so next, we check out the profile for "immediate" clues (click for full size):

In this example, the username displayed on the profile is the same as another username that has registered on the same IP address. Both are blocked out in red. However, these were not the usernames involved in the suspect bank transfers. Another username that was registered on the same IP address was the one involved; it is blocked out in purple. It is now time to dig deeper. We compare the transfers of each account in relation to the other. I am not going to post screenies of that part here; what was revealed indicated that everything gained in two of the accounts is being transferred regularly to only one account. At this point, experience tells me that cheating is happening, but just to be sure, more digging is necessary. The next step is to take a look at the login history (click for full size):

All but the last two digits of the user ID have been blocked out, so that you can see there are indeed three different ID's involved here. The second blacked-out column is IP addresses. The third column shows the date and timestamp that the login was attempted. As you can see, all three accounts involved were logging in and out of each account repeatedly, mere minutes or even seconds apart. The times that they logged in and out coincide with the times they sent items, pets, and TU from the spare accounts to the main account. The example only shows logins from one date, but the entirety of the login history shows the same pattern. This is the final proof needed in this case; cheating has definitely occurred and a ban is issued.

Rumors!

2013-06-16T01:44:00.001-05:00

Recently, it has been rumored that "users are hunted from the day they join the site to the day they leave"; and that the name of the department, "Support", is misleading because this activity does not support the users. A lot of concern has been generated over this and a few other statements. Hopefully this post will clear all that up!

When a new user is noticed on site, they are absolutely checked out. The word "Support" in our department means that we maintain the site and its users by providing what is needed and taking action where necessary. Wouldn't you agree that checking out new users is something that is needed? If BobbyJoeSue shows up on the chat 2 minutes after joining, advertising their hatches for sale, would you want to buy those hatches if the user's former account BillyJoeSue was just banned for scamming? Support is being provided to all of our legitimate, honest players when new users are checked out. If nothing is found wrong, we move on.

Another statement claimed that we are forced to perform "witch hunts" daily or the job is considered not to be done. This is an extreme exaggeration of the truth.

Part of the daily support staff duties are to monitor the bank and activity logs. It's a very simple duty to perform; you simply hit a button and review the 200 most recent logs in these areas. This needs to be done several times a day since the logs are limited to such a small amount. The reason this is part of a daily staff duty is because it is very easy to spot someone who is signing up as many accounts as they can and transferring the 10K from all the extra accounts to their main account.

If a support member is neglecting to perform this duty, then yes, they are slacking on the job. Finding cheaters and removing them from the game supports the honest players.

A third claim was made that users are not given any evidence found for their ban, and are threatened to be banned again if they persist in asking. Again, this is an untrue statement.

Copy-paste evidence will not be given when asked. There are several reasons for this, but the main reason is that the information is too confusing for the user to make any sense of it. (The next blog post coming up will show some screenshots that will make it clear why.) A summary of the evidence absolutely is given when a ban is made and the user requests it. This can be verified by Patrick, who receives a copy of every email, back and forth. Never once has anyone on the Support team threatened to ban someone over asking for evidence or questioning the decision. The only time there is a problem is when drama over the ban is started in the chat or the forums. At this point, the rule about not discussing bans would be enforced.

It is completely understandable that you guys would be concerned when reading these false statements. As you can see, however, those things were not presented in a truthful light.

Coming up next! We will be showing screenies of the process of reviewing logs when it is time to make a ban. You will be able to see why mistakes in banning rarely happen, and yes, sometimes they do happen. The ban is reversed in that case, happily. See you soon!

Time for a resurrection!

2013-06-14T14:30:00.000-05:00

Well it was not intentional for this blog to become inactive for nearly two years, but it did. It is well past time to revive this and get it going again.

We have a post planned that will show you some inside info soon! In the meantime, if you have ideas, questions, or concerns, please post or drop a note! We will be answering. =)

Troubles accessing Rescreatu.com

2011-09-25T11:01:00.003-05:00

If you are having trouble accessing Rescreatu, you can follow the steps below to make it work.

***NOTE: I am using Windows XP. If you are using another version of windows or a different operating system, you will have to do some google searching to find out how to make this work.

I am now using Windows 7, and the process is basically the same.

You'll need to first turn on hidden files and folders in your Windows settings. To do this, open any folder on your PC, click Tools, then Folder Options. Once you have that open, click the View tab. In the View tab, look for Hidden Files and Folders, and put a tick mark next to the radio button that says Show Hidden Files and Folders. Next, UNcheck the box that says Hide Protected Operating System Files. Click Yes when it asks if you really want to do this. Also, UNcheck the box above that, it says Hide Extensions for Known File Types. Now click Apply, then Ok.

Now browse to your Windows folder, usually located on the C: drive. From there, navigate to System32 > drivers > etc. Once you are in the "etc" folder, look for a file with NO extension, called HOSTS. Open this file by right-clicking it, choosing "Open" or "Open With", and then choosing Notepad. When the file is opened in Notepad, you will see something like this

(NOTE This is what the HOSTS file looks like on Windows XP):

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

(NOTE: This is what the HOSTS file looks like on Windows 7):

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

***NOTE!!! Never, ever, ever erase OR change the "localhost" line.****

Now, on the first blank line at the END of your hosts file, copy and paste this:

38.81.130.55 www.rescreatu.com
38.81.130.55 images.rescreatu.com
38.81.130.55 rescreatu.com

Leave a blank line after the last line you see there. Now save the file by clicking File, Save. If it pops up the dialogue window asking where to save and with what extension, make sure you are saving IN THE SAME FOLDER from which you opened...the Windows\System32\drivers\etc folder. For file TYPE, choose "all files" and do NOT type in an extension.

Look in the folder once your file is saved, and make sure it still says "hosts" with no extension. If it does, great. If it does not, remove that extension - just rename it to "hosts".

You may have to close and re-launch your browser for the changes to apply, but you should now be able to access Rescreatu.

***Note: Some antivirus programs protect editing of the HOSTS file. If you are denied access to editing or saving the file, first right-click it in the folder, choose Properties, and un-check the Read Only tick box.

If you are still having problems, feel free to post here or e-mail me at contact.rescreatu@gmail.com and I will help as much as I can. If you choose to contact me, please give me as much detail as possible about the problem you are having getting this to work so that I can better help you.

***UPDATED TO NEW IP Jan 29 2012. So sorry for any inconvenience this may have caused - I didn't realize you guys were still using this. ♥
***UPDATED TO NEW IP Nov 12 2013. We upgraded to a new server last night, we now have shiny fast new hardware to run around on!

Troubleshooting Tips!
If you are unable to save the HOSTS file due to administrative rights issues, try running notepad as an administrator. To do this, right-click on your Notepad shortcut and choose Run as Administrator. From there, you would use the File > Open option to navigate to the folder that HOSTS resides in. (Thanks to Wolf for this helpful tip!)

Small issue with email

2011-04-26T21:23:00.000-05:00

Once again, abuse@rescreatu emails are not functioning properly. I'm not sure what the problem is, but I wanted to let anyone who has e-mailed this address in the last few days know that I'm not ignoring you, I just can't access the mail at this time.

Since this e-mail has proven problematic time and time again, I've created contact.rescreatu[AT]gmail.com in case anyone needs to contact staff about anything. =)

Follow-up on Amnesty Week

2011-04-16T03:21:00.000-05:00

Sadly, only about seven users participated in this event. None of the users were banned, and all of the situations were made right. We were really hoping more would come forward, because in the days following the end of Amnesty Week, over 100 accounts were banned. Activity logs were monitored as usual during the special week, and advertising of Amnesty was done during specific times that we knew these accounts were online, to make sure they were aware of the offer. All of those who were banned could have avoided this had they just decided to try and work it out.

I hope that we are able to offer this again sometime in the future, but in the meantime, anyone who wishes to turn themselves in before they are banned are welcome to do so. Honesty is greatly appreciated and will be rewarded, not punished. =)

How we can tell people cheat in seasonal hunts

2011-04-11T08:17:00.005-05:00

Seasonal hunts are, unfortunately, are the times of year when Support staff come across the most cheaters. Let's face it - they are the most opportunistic times of the year for cheating. The more accounts you have, the more eggs you get. Here are a lot of the things that cheaters do during hunts...

--> Create more than one account. This is an easy spotted feature of the seasonal cheater. They have more than one account in order to be able to have an extra 48 hour hunt. How do we tell? Pretty simple, really. Wait until the hunt is over, then we are able to check egg transfers. It isn't hard to spot - numerous transfers of eggs, all going into one account, and no profit to the sending accounts.

--> Use Autoclickers/autorefreshers. These are something that a lot of users will consider using during their time on the site. It is also an offence that users think we cannot detect - and those who are banned because of it claim that we have no proof. In fact, we do. Every egg that any user picks up around the site is logged individually. We can see for how long a user is picking eggs up for. Let's take an unnamed case of a banned user - I will show YOU the information we found, and you can make your own informed decision.

1. Eggs were picked up without ANY breaks for an entire 48 hours, with only two six hour breaks - presumably for sleeping when the computer was turned off. (So they didn't need any toilet breaks... or to eat... or to nip out to the shop.... for a full 2 days.)

2. One hundred and fifty eggs plus were picked up in one 48 hour sitting. Compare that to any user who legitimately hunted without cheating and using these programs. I believe that the highest number of eggs found without cheating was around 55. It is impossible for any user to find so many eggs without using an autoclicker.

What do you think? Perhaps this will allow users to see how the evidence stacks up like this - and how no matter how a user cheats, we are able to detect it easily.

The lesson here?

Don't do it. You'll get to keep your account and all the eggs you find. Is an extra batch of iluvu eggs that will be worth about 500k each by the middle of the hunt week really worth risking your account over? I know I wouldn't.

Comments are completely welcome and I will gladly answer questions.

Amnesty Week!

2011-04-04T16:10:00.002-05:00

As voted on our previous poll, Amnesty week has been put into place!

The rules of Rescreatu have been established in part to help keep the game fair and balanced. Owning more than one account or exploiting glitches for profit damages the game economy to a great extent - much more than many people realize.

Rescreatu's Support Staff realizes that we are all human, and sometimes temptation gets the best of us. The staff does not like banning users any more than the users like to be banned; however, banning is a necessity to keep gameplay stable. For this reason, during the next seven days, we are offering Amnesty Week. This means that anyone who is guilty of multiple accounting, account sharing, or glitch exploitation will be given the chance to report this to the Support member of their choice, and as a result, Support will work with you to undo what was gained by cheating. Choosing to turn yourself in will result in a greatly reduced penalty: Ideally, we would like you to be able to keep your account and not ban you.

Please be aware that this is not going to be a regular occurrence but is more of a one-time deal. After this week, activity logs which reveal cheating and glitch-exploiting behavior will continue to be reviewed as usual, and bans will continue to be issued as usual based on the findings. All activity on Rescreatu is logged, and this is how bans are determined. Bans are not issued based on sharing an IP address or a computer.

If you would like to turn yourself in, there are several ways this can be done. You may rmail the Support Staff member of your choice - please make sure they are Support; dark blue names only. You may also open a support ticket if you like. The link for support tickets can be found at the top of your rmail inbox. Last, you may e-mail abuse@rescreatu.com. Support will work with you in sorting out your situation.

Thank you for supporting Rescreatu, and thank you for considering this request.

This can be viewed on the official updates page of Rescreatu.

What to do...

2011-04-01T19:35:00.002-05:00

Well darn! We ran out of ideas! Myths to be busted, ban methods to explain... So we're asking for your input! What do you want to know from us?

Maybe a post from myself and broken with some fun staffy facts about ourselves?
Can you think of a myth that needs busting?
Do you have something to say?
Would you like us to do a blog on an opinion or view of yours?

Ideas, ideas, ideas! <33 Comment below to get yours discussed!

- Fizz

If you ever wanted to know more about Pat...

2011-03-25T23:06:00.000-05:00

I just read this interview with Patrick over on Virtualpetlist, and I was completely surprised by some of the info there. I thought some of you might be interested in reading the interview as well, so here is the link!

Also, here is another VPL link with some nice V3 previews from Pat.

Staff members read our Rmails!?

2011-03-16T16:04:00.004-05:00

It is not a tool that Support are going to deny, no. Far from it, in fact. Contrary to what the misinformed minority believe, we are not all compulsive liars and frauds.

Yes. We are able to check R-mails. However, the reason we check them and under what circumstances are completely different from the ones portrayed by more... unsavoury members of the internet.

Here are the reasons that we check any one user's Rmails:

1. A support ticket has rolled in; someone accusing another user of scamming them out of a deal they promised. The user has no screenshot proof to provide us with, nor any copy-pastes, as they claim they have deleted the rmail. In this situation, the staff member would take to the user's r-mails. We search thusly: CTRL + F, search for the exact date the Rmail claims to have been sent, or the subject matter, or the username involved. We can then determine if the user is lying, or if they have indeed been scammed.

2. User-submitted R-mail reports that require background information on the situation and whole conversation that took place - what if it was a retaliation to a user breaking the rules that was reported?

3. Suspicious account activity meriting the staff member to check r-mails for signs of glitch abuse, multiple accounting, scamming, or conspiring with other members to do any of those things, or things that explicitly break site rules. (This however requires the Support member to fully justify their reason.)

What if a staff member sees a private conversation?

Firstly, Support are not permitted to simply go rooting around looking at private conversations that may be sensitive in any way. Why would they have the reason to? Not only that, but even if they DO stumble across one, they signed a privacy agreement upon entering training which forces them to keep ALL information regarding a user, staff-related or otherwise, to themselves or their team leaders. Any staff found to be leaking any kind of sensitive or important information regarding ANY members or ANY development features for that matter are instantly fired.

There's no need to worry, and if you're still concerned, feel free to use other methods of chatting when it comes to really important or personal issues. We have no problem with that, of course. :) <3

Loves, hugs and snuggles from Fizzeh!

Your input matters!

2011-03-01T15:42:00.000-06:00

I am interested in hearing opinions, questions, and ideas from you guys concerning Rescreatu. It doesn't have to be ban-related, just Res-related.

Comments can be made anonymously or not, that is totally up to you guys. I'll leave this up for a week or so and then make responses. =)

Glitch abuse/exploitation

2011-02-25T20:20:00.000-06:00

There seems to still be some doubt or confusion as to what abusing or exploiting a glitch means. I'll place some examples here to hopefully make things a bit more clear.

This snip of text was found during an investigation of glitch abuse several months ago, involving the cooking basin: "a word of caution. after NAME REMOVED sent me that rmail, i checked his online status and found 2 new mods monitoring our every move. so don't cook any glitch or refrest items".

The above is an example of intentional abuse. The users knew what they were doing was wrong, conspired together to continue abusing the glitch, and were banned as a consequence. If the users had stumbled across this glitch, repeated the steps they took to duplicate the glitch, then said "hey, we should report this!" there would be no penalty. There would also be no penalty for not reporting, as long as the glitch wasn't exploited.

I've mentioned showrooms before, as an example of oversight vs. exploitation. I'm bringing it up again because the showrooms were recently fixed, and you cannot stock pets above the level you paid for any longer. Hundreds of users were confused and frustrated when the fix was made, because they had such massive amounts of pets beyond the upgrade level. Staff was aware of this, yet no one was banned for it. It was an oversight on the part of most users that did not upgrade their levels, it was not exploitation.

Whether or not items gained from a glitch are sold or not is not relevant to the abuse of a glitch. You are indeed profiting if you are gaining items, pets, or TU in a way that does not require what it would normally require.

A glitch used to exist where you could manipulate an URL on the site to steal pets from ranchers, showrooms, profiles, the forest..basically anywhere a pet was, it could be stolen by a person who knew of this glitch. Was it okay for those pets to be stolen, as long as they were not sold? Absolutely not. Now, you may argue that this is different, because someone else is losing something, but consider this: when a glitch is being exploited to gain CS items, barter tokens, limited release items, retired items, etc., but not sold for profit, it is still theft. They are items which enter the game without putting anything back into the game. You're robbing yourself, your fellow players, and the website's funding.

So again, intentional and willful misuse of the site to gain items by way of a glitch is exploitation, and is a ban-able offense. Oversight, or simply stumbling across a glitch and not abusing it is not exploitation, and is not a ban-able offense.

Multiple Account Misconceptions

2011-02-25T13:22:00.003-06:00

When it comes to multiple accounts, there seems to be only one norm that everyone thinks of. The user creates more than one account, uses each of them and sends all of the profit to one account.

You'll often find notes on profiles that say, "Hi staff, me and my sibling _______ play on the same computer, please don't ban us!"

They then continue to play normally - and that's fine! It's when these things start happening that suspicion arises:

The sibling gets bored with Rescreatu and stop using their account.

--> The sibling 'gives' their account to their sister/brother.
--> The sibling only uses their account to make TU and give it to their sibling.
--> The sibling uses their hatches only for their brother/sister and trades all the good hatches to them.

Unfortunately, all of the above points are classed as multiple accounting. It doesn't matter if the accounts do not belong to you, if your sibling is giving you all of their stuff or simply using their account to help you, it is against the rules, whether or not you are bribing or paying them in real life or not. :c

If you are gaining a personal advantage from the account, you are cheating. Yes, we can tell. No, you won't get banned for exchanging gifts every so often, but we can ususally tell because all of the profit ends up, somehow, on one account.

So please, don't make this mistake. :) As always, any questions in the comments will be personally addressed.

IP Bans

2011-02-20T03:52:00.000-06:00

I received a very angry email this morning from a user who thought she was permanently banned from the site. I don't blame her one bit for being so angry, because she is completely innocent. What had happened was that her IP address changed, and it just happened to change to one that was previously used by a different member who truly earned themselves an IP ban.

I know some of you are wondering what an IP ban is. IP stands for Internet Protocol. Every website has an IP address - most just use something called a Domain Name System, or DNS, to associate an easy-to-remember web address with the IP address. The IP address for www.yahoo.com would be 209.191.122.70. Yahoo is certainly easier to remember.

Every user of the internet also has an IP address. There's no need for a web address since we don't visit pages on each other's computers. Most ISPs, or Internet Service Providers, recycle their IPs among the customers. When Rescreatu staff issues an IP ban for a particularly troublesome user, that means that every IP in that person's history will be blocked from accessing the site. Staff does their best to make sure that innocent users aren't affected at the time the ban is made, but since IPs are recycled, sometimes that old IP ban will affect an innocent user in the future.

This is just an unfortunate effect of some bans, but it can be fixed! If you have gotten a message when trying to log into Res that your IP address has been banned, and you honestly have no clue why, then please contact me so I can sort the situation out. You can comment here, but you will need to leave enough information so that I can find you in the system. It might be a better idea to email me at abuse@rescreatu.com instead of leaving your info out in public.

As a side note, many users get an IP ban message when trying to log in with their phones. This is one ban that can't be undone - but it doesn't mean your account is banned, it just means your particular phone provider is shared by someone who caused massive trouble on the site.

Down with the Richness?

2011-02-18T16:05:00.001-06:00

So lately, users have been spotted speculating why so many older site members are suddenly being banned. A favorite reason to list for these bans is jealousy, and of course the reasons already addressed in the first blog entry.

Simply put: You're seeing a surge in bans of older members because staff has more logging tools. Those that have been getting away with cheating for so long can now be spotted, and as a consequence, are banned. No ulterior motive here - staff is just doing the job they were hired to do.

Mythbusters

2011-02-07T11:09:00.003-06:00

It has come to our attention that there have been a lot of rumours flying around about staff members - especially Support staff. In this post, I will be hopefully explaining and busting some of the negative myths surrounding staff misconduct.

Myth no. 1

"Sticky-paws" staffers.

A lot of Rescreatu members have heard from members who have been banned that we ban people in order to steal pets and items from their accounts. Their only piece of "solid" proof is usually that they have seen banned users' accounts active on the online users list. Instantly, the users assume that the staff are stealing from the accounts.

Yes, staff members DO access banned accounts. However, for a much less sinister reason than everyone else might think (or banned members might spread). Everyone seems to have forgotten that after years of suggesting from the users, we have finally allowed pets that are "rotting" on banned accounts to be placed onto the users' profiles in order for them to die and lose their names for the rest of the users to use.

How do we do this?

We access the accounts, and put pets on their profile.
We also empty Libraries so that rankings do not remain, and it gives other users a fair chance at getting a decent rank.

No stealing, no sinister motives. We are simply doing what was asked of us by the users. :)

Myth no. 2

We don't like you! *ban*

This one confuses me a lot. If it were true that we instantly banned every member for the simple fact that staff didn't like them, let's be honest, a LOT of users would have been long gone by now. We're humans, sometimes people do things that cause us to dislike them. However, it is a staff rule, especially for Support, that professionalism comes before personal feelings. Any staff found to be banning people because they just don't like them would be discharged from staff and possibly banned themselves.

If you ever feel like a staff member is abusing their powers because they dislike you, report it. Your complaint will be reviewed impartially. It seems however that we've never recieved reports of this sort at all - thus leading me to personally believe that this myth is another spiteful rumour spread by bitter banned users.

Myth no.3

Staff are favoured with glitch abuse, and older users or people who donate are favoured when glitch abuse occurs.

The main problem with this myth is that it is extremely hard for current staff members to comment on. Most of the rumours going around concerning staff favouritism are from up to 3 or 4 years ago. At that time, an entirely different staff team ran the site. Perhaps they were corrupt, perhaps they were favoured - with no evidence for or against, we can do nothing about a vague rumour about an ex-staff member abusing an age-old glitch.

What we DO know however, is that current staff members are closely monitored for glitch abuse. If anything, the users are favourited over the staff! Staff members who are aware of a glitch on-site should know better, and that's the way we work it.

People who have bought credits with real money or donated to the site are not favoured AT ALL with the current staff. Again, we cannot make comments or actions for rumours of previous favouritism, but we do know that once a user breaks the rules, they forefeit any rights to the items/tu/credits that they bought, regardless of how much they donated. That goes for everyone: staff, older members, new members, and donating members.

I hope that this cleared a few issues up. If you would like to see any more Rescreatu myths busted, please do comment below with your request, and it will be attended to ASAP. :)

I am also completely willing to answer any futher questions here about the above mentioned issues.

Thank you for reading,

Horselova/Fizzeh, Support Staff.

Behind the scenes of Rescreatu

2011-02-05T01:40:00.000-06:00

Recently, there is a lot of mis-information floating around Rescreatu and the internet regarding the staff and bannings.

Staff are lazy, and ban accounts that appear on the same IP address
Staff are corrupt, and ban accounts to steal items, TU, and/or pets
Staff are designing the game to maximize profit for themselves
Staff bans users for accidentally abusing glitches

#1. Consider this for a moment: AOL is still one of the most popular ISP's today. AOL users have IP addresses which are constantly recycled and shared. Same for users in Singapore. The site has members with dozens, even hundreds, of IP matches from users on AOL or users from Singapore. If it were true that bans happen merely on the basis of an IP match, an enormous portion of the user-base would be banned.

#2. Staff has access to tools which can generate any item existing on the site. How do you think refunds are issued for items lost due to glitches? Staff also has access to tools that can edit the amount of TU a user has on-hand, and access to tools to edit user banks. Staff also has access to edit the location of any pet on the site, and move it anywhere it needs to go. This is how glitched forest finds, pets stuck in auctions, and pets stuck in trades are returned to you.

#3. Staff has less time to play the game as a user than any normal status user does. Staff put in countless hours of brainstorming new ideas, reading suggestions from users, designing, testing, and implementing new features of the game. It profits Patrick not ONE BIT for the game to be designed for staff profit. In fact, staff are extremely careful to design things in a way that does NOT give an unfair advantage; including reducing pay more than 50%. The amount of credits staff are paid works out to mere pennies on the hour. It DOES profit Patrick for staff to design the game in such a way that attracts and maintains a high number of users. If staff were designing the game purely for themselves, we would be fired.

#4. There is a severe misunderstanding of what is exploiting or abusing a glitch, vs unintentionally abusing a glitch. Showrooms are one example of unintentional abuse. They are not currently coded properly, and users are able to stock as many pets as they like, regardless of the upgraded level. Stocking pets beyond the level you paid for in your showroom is not exploiting a glitch. It is an oversight. You aren't profiting from it. Glitch abuse occurs when one or more users knowingly conspire to abuse a glitch for profit.

Everything done on Rescreatu is logged. Those tools staff has? Pat logs everything done with them. If a staff member were to become corrupt and use the tools for their own use, they would be discharged and banned. When I say everything is logged, I mean it is all logged. Merchant shop purchases, Rancher shop purchases, Stock market purchases, Pet trades, Bank transfers, Items sent, Items received, Credit offers completed, Credits purchased, Activity on all quests, Eggs you have picked up, and Rmail. Yes, staff can read your rmail. It doesn't matter if you delete it or not; its still there for us to see. Do we go through rmails routinely? No. That would be a ridiculous amount of work. Do we go through rmail ever? Yes. Users report harassment, it has to be investigated. Users claim deals have been made, it has to be investigated. Users under investigation for cheating will have their rmails reviewed also. If a staff member were to log into a banned account and send an item or pet from that account to theirs or any other, this would be logged.

Activity logs are reviewed regularly, and suspicious activity is flagged. This is how users are banned. There does not even need to be a matching IP address. A few users have invested time in finding dozens of proxies for their cheating behavior, thinking that will keep them under the radar. It simply isn't true; they are very exposed. They employ indirect methods of transferring items, pets, and TU to the main account via these proxies, yet the behavior is still obvious. Investigation of cheating accounts sometimes goes on for weeks and months; it is rarely immediately able to be proven.

Are mistakes ever made? YES! I have made mistakes and issued bans wrongly due to misinterpretation of the activity logs. I'm human, what can I say. I have also gone back and corrected these mistakes when found, and apologized for my error.

As difficult as it may be to discover a friend has lied to you about their ban, chances are, that is exactly what has happened. I am hoping that this blog might shed some light on how things are really done behind the scenes, and encourage rational, logical thinking, rather than the conspiracy-theory gossiping garbage floating around the net.

Feel free to post comments or ask questions. I'll be happy to answer anything I can.