Hotels RH

Free medical insurance with your booking

The medical insurance includes, among other coverage, repatriation or transportation in the event of illness, travel expenses, reimbursement of holidays not taken, among others. For more information ,please click here.

Published the 14/01/2014 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Register in RH and you can benefit from all our advantages!!!

Register on the RH website and benefit from all our advantages!!!

Access the customer area of our website and register as a new user. You will be able to benefit from all our advantages from now on!!!

• Get an additional 4% discount.
• Gift Vaucher (when available).
• Free insurance.
• Free transfer (available for Benidorm and Calpe)
• Free Cancelation until 72 hrs before your arrival.

** Remember that half board and full board do not include drinks.

Published the 11/03/2022 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

What do I need to know about the birthday code?

How can I get the promotional Birthday code? 

A newsletter with the promotional code will be sent on your birthday. You must be registered as a customer and have the option to receive promotions activated.

How long is the code valid for?

It’s valid during 7 days from the day it is sent and for bookings during the next 12 months.

Where can I use the promotional code?

Only for new bookings and for one use, applicable to one room per code, excluding additional services.

What do I do if the code doesn’t work? 

Verify the conditions and expiry date. If the problema persisits, please contact our customer helpline.

* Offer not compatible with other discounts or RH customers.

Published the 14/01/2014 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Check in online & Group bookings

You can now manage your check in into the hotel from home. Access your personal area on our website and check in online. Jump the queues !!!

For individual bookings we don't accept groups of more than 4 rooms, stag or hen parties, celebrations or aniversaries. Individual bookings that make a group will not be accepted.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Best Price Guaranteed!!!

With the RH Hotels Guaranteed Minimum Rate Programme you can be sure that you will find the best online rates published on our website. We are certain that you will not find a lower price and if you do we guarantee to match that rate. 

*This will not apply to Travel Agencies or Tour Operators.

Published the 14/01/2014 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Free transfer

Free transfers are available for guests that have booked direct through RH Hotels. If this is the case you need to log in to RH website on client log in and enter your e-mail & password.

You will see my bookings, select “current” booking and at the bottom of the page there is a transfer icon. Click on info and it will take you to the site for reserving your transfers.

Free transfers must be made at least 48 hours prior to departure from the UK and are not available once in resort.

*Service available for bookings made through our website with minimum stay of 4 nights (Airport) and 6 nights (Train station) for Benidorm and minimum stay of 6 nights for Calpe. Includes one suitcase per person (extra baggage has additional cost).

What time is check-in and check-out at RH hotels?

You will be able to enjoy your room from 4:00 PM on the first day of your reservation, except at RH Murcia Centro, where it will be available from 3:00 PM. However, at RH Hotels, we try to have the room ready before 2:00 PM whenever possible. As for check-out, it must be completed before 12:00 PM on the day of departure.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Prices and conditions

Reservations with price discrepancies that include discounts greater than 30% off our official rate cannot be confirmed. In such cases, don't worry, we will refund any amount you have paid!

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Do I have to add children or babies in the reservation?

Do I need to add children or babies to the booking?

Yes, it is necessary to add all the guests. By guest we understand all physical person that will be staying at the chosen hotel, be it adult, child or infant.

The hotel needs to have a prevision of the guests and ages of the occupants, as some room types won't fit an extra bed or cot.

When making a booking we consider children up to the age of 12 years included, after this, they are considered adults.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

What do I do if I don't recieve the confirmation e-mail from the hotel?

It could be that the e-mail sent by RH Hotels was has gone in your spam or spam folder.

In any case, if your reservation has been confirmed on screen and we have given you a reference number, you can access the details of your reservation and the voucher through My Reservations on our website hotelesrh.com after accessing with the log in.

You can also contact us by phone +34 965853939 to confirm your reservation details.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

What time can I have my room? Do I need to advise the hotel if I arrive after 16:00h?

In order to access your room at the Hotel, the check-in time established by law is until 4:00 p.m. If an arrival is expected after 6:00 p.m., it is necessary to contact the hotel directly (the telephone number can be found in the reservation).

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Can I stay in your hotel with my pet?

We are sorry, however, it is not possible to stay with a pet in our hotels, except in the Studios RH Vinaròs Playa. We will provide a pet kit consisting of a cage with a mat, food bowl, water bowl, welcome treats and a map of how to get to Playa Can in Vinaròs, Aiguaoliva.

The price for hosting your pet is €15 kit/day. (Please check with the hotel in the case of having a pet that exceeds 15 kilos).

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

What is the maximum ammount of rooms I can book?

Our search engine will only give you the possibility to book up to a maximum of 4 rooms. In the case you want more rooms, contact us directly.

Reservations for stag or hen parties or large groups for celebrations are not allowed.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

How can I book parking in some of our hotels?

You can book the parking service in our hotels during the reservation process of the hotelesrh.com website. To do this you must indicate the number plate of your car.

The parking cancellation policy is free up to 24 hours before your arrival, after this period €20 will be charged as a cancellation fee.

Scooters are not allowed inside the hotel, nor is it permitted to charge or park them on the premises. Likewise, parking or charging scooters in the areas outside the hotel is also prohibited.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

If I'm under18 years old, can I make a reservation?

No, we are sorry, the minimum age required to make a reservation is 18 years old.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

How can I use my promotional code?

If you want to use a promo code, select "Do you have a promo code?" at the top of the search box on the main page and enter your code in the field provided for it.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

What should I know about my bookings made during Black Week?

Reservations made during Black Week 2025 cannot be modified.

If you need to change dates, room type, board basis, number of people or other details:

• The reservation will always be recalculated at the official rate in force at the time of the change.

• Under no circumstances will the special Black Week price or discount be maintained for these modifications.

Published the 14/01/2014 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Triple Studio

TRIPLE STUDIO

Recently renovated studios located in a four-storey building (no lift). They are equipped with two 90 cm single beds or one double bed.

Each studio features a kitchenette, mini fridge and microwave, with daily housekeeping service.

Please note that not all studios have a terrace; some have a terrace while others have a window.

Published the Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com