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<?xml-stylesheet type="text/xsl" media="screen" href="/~d/styles/rss2full.xsl"?><?xml-stylesheet type="text/css" media="screen" href="http://feeds.feedburner.com/~d/styles/itemcontent.css"?><rss xmlns:media="http://search.yahoo.com/mrss/" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:feedburner="http://rssnamespace.org/feedburner/ext/1.0" version="2.0"><channel><title>The TrueTalk Blog</title><link>http://www.truetalkblog.com/truetalk/</link><description>Connecting People For Results</description><language>en-US</language><lastBuildDate>Fri, 30 Oct 2009 09:25:37 PDT</lastBuildDate><admin:generatorAgent xmlns:admin="http://webns.net/mvcb/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" rdf:resource="http://www.typepad.com/" /><media:keywords>Business, management, organizational culture, design</media:keywords><media:category scheme="http://www.itunes.com/dtds/podcast-1.0.dtd">Business/Management &amp; Marketing</media:category><media:category scheme="http://www.itunes.com/dtds/podcast-1.0.dtd">Arts/Design</media:category><itunes:owner><itunes:email>tom.guarriello@gmail.com</itunes:email><itunes:name>Tom Guarriello</itunes:name></itunes:owner><itunes:author>Tom Guarriello</itunes:author><itunes:explicit>no</itunes:explicit><itunes:keywords>Business, management, organizational culture, design</itunes:keywords><itunes:subtitle>An occasional podcast focusing on helping leaders improve organizational performance through social innovation.</itunes:subtitle><itunes:summary>An occasional podcast focusing on helping leaders improve organizational performance through social innovation.</itunes:summary><itunes:category text="Business"><itunes:category text="Management &amp; Marketing" /></itunes:category><itunes:category text="Arts"><itunes:category text="Design" /></itunes:category><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="self" href="http://feeds.feedburner.com/TheTrueTalkBlog" type="application/rss+xml" /><feedburner:emailServiceId>TheTrueTalkBlog</feedburner:emailServiceId><feedburner:feedburnerHostname>http://feedburner.google.com</feedburner:feedburnerHostname><feedburner:browserFriendly>This is an XML content feed. It is intended to be viewed in a newsreader or syndicated to another site.</feedburner:browserFriendly><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com" /><item><title>Spectacular Fall Foliage</title><link>http://feedproxy.google.com/~r/TheTrueTalkBlog/~3/eiDYcbn4kno/spectacular-fall-foliage.html</link><category>Featured Foto Friday</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">tom.guarriello@gmail.com (Tom Guarriello)</dc:creator><pubDate>Fri, 30 Oct 2009 09:25:37 PDT</pubDate><guid isPermaLink="false">http://www.truetalkblog.com/truetalk/2009/10/spectacular-fall-foliage.html</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p>Time zooms by and the next thing you know, I&#39;ve missed another Featured Foto Friday. Ah, well.</p><p>Anyway, this has been a particularly beautiful fall here in Connecticut and I thought I&#39;d give all of you a glimpse of what makes Autumn my favorite season.</p><p>Enjoy!</p><p><a href="http://www.truetalkblog.com/.a/6a00d8341c8a3353ef0120a6930dcb970c-pi" style="display: inline;"><img alt="Fall Foliage" border="0" class="asset asset-image at-xid-6a00d8341c8a3353ef0120a6930dcb970c image-full" src="http://www.truetalkblog.com/.a/6a00d8341c8a3353ef0120a6930dcb970c-800wi" title="Fall Foliage" /></a> <br /> </p><img src="http://feeds.feedburner.com/~r/TheTrueTalkBlog/~4/eiDYcbn4kno" height="1" width="1"/>]]></content:encoded><description>Time zooms by and the next thing you know, I've missed another Featured Foto Friday. Ah, well. Anyway, this has been a particularly beautiful fall here in Connecticut and I thought I'd give all of you a glimpse of what...</description><feedburner:origLink>http://www.truetalkblog.com/truetalk/2009/10/spectacular-fall-foliage.html</feedburner:origLink></item><item><title>Living and Knowing</title><link>http://feedproxy.google.com/~r/TheTrueTalkBlog/~3/eA1W_a5Gyxk/living-and-knowing.html</link><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">tom.guarriello@gmail.com (Tom Guarriello)</dc:creator><pubDate>Thu, 22 Oct 2009 12:21:37 PDT</pubDate><guid isPermaLink="false">http://www.truetalkblog.com/truetalk/2009/10/living-and-knowing.html</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p>We don&#39;t know most of what we know.</p><p>That&#39;s because the kind of &quot;knowing&quot; that forms the basis for most of our daily lives—most of what we &quot;know&quot;—is not the kind of knowing that we can easily articulate.</p><p>Not to mention, measure.</p><p>So we go about our day-to-day lives, knowing lots of things—how to determine where to walk on the sidewalk, how to tell if someone is going to cut in front of us on the highway, if our boss is telling us the truth when she says we&#39;re doing a good job—without the foggiest idea of how we came to that knowledge. </p><p>We just know.</p><p>This kind of knowledge, what psychologists call implicit, or &quot;tacit knowledge,&quot; is crucial to everyday life. </p><p>By contrast, &quot;explicit knowledge&quot;—the capital of Arkansas, the number of feet in a mile, Derek Jeter&#39;s batting average—is most often what we mean when we say we &quot;know&quot; something.&#0160;</p><p>When I was in graduate school, we talked about this as the difference between &quot;the lived and the known.&quot; </p><p>Daily lived experience is steeped in tacit knowledge, a deep understanding of the way the world, in general, and the ways in which the situations in which we find ourselves most often, in particular, work. </p><p>This lived knowledge operates as assumptions, the unspoken &quot;rules&quot; that govern social interactions; a kind of operating system for daily life. </p><p>We all &quot;know the rules&quot; of polite society (&quot;you can&#39;t stare at that girl for more that three seconds without becoming creepy&quot;); relationships (the appropriate gestures to be used when greeting spouses, siblings, friends, strangers), and groups (how to create and stand in a line at Starbucks). But stating them in simple declarative sentences is very difficult.</p><p>So, we are all embedded in a complex fabric of tacit, implicit, assumption-rich knowledge which keeps the wheels of social interaction turning. </p><p>It is only when these implicitly assumed rules break down that we become aware of them. </p><p>For instance, walking in London brings to awareness all the lived knowledge about city-walking that urban Americans take for granted every day. The familiar rules no longer apply. We &quot;know&quot; that we cannot trust our usual assumptions or else we&#39;re liable to be picked off by a double-decker bus. </p><p>We might say that this fabric—this network of assumed structures—is the &quot;social architecture&quot; of our lives.&#0160;</p><p>Social architecture is an odd phrase.</p><p>Is it apt?<br /> </p><p>When we walk London&#39;s streets, and the familiar becomes strange, it&#39;s as if the superstructure of the social world—the girders, pipes and wires that usually remain hidden by walls, floors and ceilings—has suddenly been exposed. </p><p>And, that&#39;s when we get just a glimpse of the power of shared beliefs.</p><p></p><p>It&#39;s no surprise, then, to realize that organizations, too, are living expressions of social architecture.&#0160;</p><p>Using architectural metaphors to think about organizations can help us to appreciate the degree to which organizations share common social features (just as buildings share &quot;walls,&quot; &quot;ceilings,&quot; &quot;plumbing&quot;), exhibiting stylistic similarities (like &quot;Victorian,&quot; &quot;Art Deco,&quot; or &quot;Modernist&quot; buildings do), and quirky idiosyncrasies (&quot;that door&#39;s just a false front.&quot;) </p><p>These metaphors can also help us appreciate the source of the significant challenges we face when we seek to &quot;renovate&quot; them (engage in &quot;change management.&quot;) </p><p>Just as we do in our homes or offices, we become quite comfortable after living within particular social architecture over time. We &quot;know&quot; them well: their features are familiar and comfortable; we can navigate them at night, blindfolded, and never once even bump our knees. </p><p>But, move just one chair two feet to the left and the whole place feels different; and most of us aren&#39;t all that comfortable with &quot;different.&quot;</p><p></p><p>So, no wonder most change management programs fail. </p><p>Questions:</p><ol>
<li>How can we become aware of the social architecture that underlies our organization? Are the original schematics still around or are they lost to antiquity?</li>
<li>How can we evaluate the efficacy of that social architecture to our current organizational challenges? In other words, are we trying to house a high-tech start-up in a house with Victorian-era wiring?</li>
<li>How can we make the right kinds of social architectural modifications to make our organization fit for its current use? How do we prioritize those changes? And, Is this an afternoon&#39;s do-it-yourself handyman project or are we looking at a season&#39;s worth of <a href="http://www.thisoldhouse.com/toh/">This Old House</a> episodes?</li>
</ol>
I invite you to share your thoughts as we look at those questions over the next week or so.<img src="http://feeds.feedburner.com/~r/TheTrueTalkBlog/~4/eA1W_a5Gyxk" height="1" width="1"/>]]></content:encoded><description>We don't know most of what we know. That's because the kind of "knowing" that forms the basis for most of our daily lives—most of what we "know"—is not the kind of knowing that we can easily articulate. Not to...</description><feedburner:origLink>http://www.truetalkblog.com/truetalk/2009/10/living-and-knowing.html</feedburner:origLink></item><item><title>Google Wave: Why?</title><link>http://feedproxy.google.com/~r/TheTrueTalkBlog/~3/2WpimMi3HD8/google-wave-why.html</link><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">tom.guarriello@gmail.com (Tom Guarriello)</dc:creator><pubDate>Tue, 20 Oct 2009 17:27:39 PDT</pubDate><guid isPermaLink="false">http://www.truetalkblog.com/truetalk/2009/10/google-wave-why.html</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p>Now that I have Google Wave, can someone tell me what I&#39;m supposed to do with it? As a normal human being?</p><img src="http://feeds.feedburner.com/~r/TheTrueTalkBlog/~4/2WpimMi3HD8" height="1" width="1"/>]]></content:encoded><description>Now that I have Google Wave, can someone tell me what I'm supposed to do with it? As a normal human being?</description><feedburner:origLink>http://www.truetalkblog.com/truetalk/2009/10/google-wave-why.html</feedburner:origLink></item><item><title>Corporate Social Media Policies</title><link>http://feedproxy.google.com/~r/TheTrueTalkBlog/~3/mPwMn7jmbYg/corporate-social-media-policies.html</link><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">tom.guarriello@gmail.com (Tom Guarriello)</dc:creator><pubDate>Tue, 13 Oct 2009 13:28:49 PDT</pubDate><guid isPermaLink="false">http://www.truetalkblog.com/truetalk/2009/10/corporate-social-media-policies.html</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p>By now you've probably heard about the recent <a href="http://www.roberthalftechnology.com/PressRoom?pressRelease_5.request_type=RenderPressRelease&pressRelease_5.releaseId=2531">social media survey</a> of corporate CIOs. Turns out about 54% totally restrict employee access to sites like Facebook and Twitter. Here are some thoughts and questions about those results. I'd love to hear your opinions.</p>
<embed wmode="opaque" src="http://c2.static.ning.com/vloggerheads/widgets/video/flvplayer/flvplayer.swf?v=3.14.2%3A16910" FlashVars="config=http%3A%2F%2Fwww.vloggerheads.com%2Fvideo%2Fvideo%2FshowPlayerConfig%3Fid%3D2225835%253AVideo%253A1176091%26ck%3D641457985&video_smoothing=on&autoplay=off" width="448" height="364" bgColor="#FFFFFF" scale="noscale" allowScriptAccess="always" allowFullScreen="true" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer"> </embed> <br /><small><a href="http://www.vloggerheads.com/video/video">Find more videos like this on <em>VloggerHeads</em></a></small><br />
<p></p><img src="http://feeds.feedburner.com/~r/TheTrueTalkBlog/~4/mPwMn7jmbYg" height="1" width="1"/>]]></content:encoded><description>By now you've probably heard about the recent social media survey of corporate CIOs. Turns out about 54% totally restrict employee access to sites like Facebook and Twitter. Here are some thoughts and questions about those results. I'd love to...</description><media:content url="http://feedproxy.google.com/~r/TheTrueTalkBlog/~5/7R30vyLgFW4/flvplayer.swf" fileSize="186021" type="application/x-shockwave-flash" /><itunes:explicit>no</itunes:explicit><itunes:subtitle>By now you've probably heard about the recent social media survey of corporate CIOs. Turns out about 54% totally restrict employee access to sites like Facebook and Twitter. Here are some thoughts and questions about those results. I'd love to...</itunes:subtitle><itunes:author>Tom Guarriello</itunes:author><itunes:summary>By now you've probably heard about the recent social media survey of corporate CIOs. Turns out about 54% totally restrict employee access to sites like Facebook and Twitter. Here are some thoughts and questions about those results. I'd love to...</itunes:summary><itunes:keywords>Business, management, organizational culture, design</itunes:keywords><feedburner:origLink>http://www.truetalkblog.com/truetalk/2009/10/corporate-social-media-policies.html</feedburner:origLink><enclosure url="http://feedproxy.google.com/~r/TheTrueTalkBlog/~5/7R30vyLgFW4/flvplayer.swf" length="186021" type="application/x-shockwave-flash" /><feedburner:origEnclosureLink>http://c2.static.ning.com/vloggerheads/widgets/video/flvplayer/flvplayer.swf?v=3.14.2%3A16910</feedburner:origEnclosureLink></item><item><title>Testing Feedburner Switchover</title><link>http://feedproxy.google.com/~r/TheTrueTalkBlog/~3/YVPPf3MdsLs/testing-feedburner-switchover.html</link><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">tom.guarriello@gmail.com (Tom Guarriello)</dc:creator><pubDate>Tue, 13 Oct 2009 06:34:27 PDT</pubDate><guid isPermaLink="false">http://www.truetalkblog.com/truetalk/2009/10/testing-feedburner-switchover.html</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[I just switched all my old Feedburner feeds over to Google. This is a test. Carry on.<img src="http://feeds.feedburner.com/~r/TheTrueTalkBlog/~4/YVPPf3MdsLs" height="1" width="1"/>]]></content:encoded><description>I just switched all my old Feedburner feeds over to Google. This is a test. Carry on.</description><feedburner:origLink>http://www.truetalkblog.com/truetalk/2009/10/testing-feedburner-switchover.html</feedburner:origLink></item><item><title>Obama Wins Nobel Prize For Not Being George W. Bush</title><link>http://feedproxy.google.com/~r/TheTrueTalkBlog/~3/g6yx-uQCaKk/obama-wins-nobel-prize-for-not-being-george-w-bush.html</link><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">tom.guarriello@gmail.com (Tom Guarriello)</dc:creator><pubDate>Fri, 09 Oct 2009 04:00:40 PDT</pubDate><guid isPermaLink="false">http://www.truetalkblog.com/truetalk/2009/10/obama-wins-nobel-prize-for-not-being-george-w-bush.html</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p>President Barack Obama has just been <a href="http://www.bloomberg.com/apps/news?pid=20601087&amp;sid=aHJwK9iL4ZAw">awarded the 2009 Nobel Peace Prize</a>.</p><p>When I read the announcement, I paused for a second...it&#39;s still rather early in the morning here in Pittsburgh...and then one word hit me: &quot;why?&quot;</p><p>I was struck by the following phrases while reading the press release:</p><blockquote><p><em>The Nobel Committee has in particular looked at Obama’s
vision and work toward a world without atomic weapons.</em></p><p><em>Obama
has as president created a new climate in international
politics.</em></p><p><em>&quot;Multilateral diplomacy is again central, with emphasis
on the role the United Nations and other international
institutions should play,” Jagland said. “Dialogue and
negotiations are the preferred method to solve even the most
difficult international conflicts.</em></p></blockquote><p>Uh, yeah. I think all those words add up to this: &quot;he&#39;s likable, has some good ideas, listens well, and is not antagonistic.&quot;</p><p>Ah, now I get why the Nobel Committee is honoring Obama. But I just have one quibble. Instead of awarding him the Peace Prize I think what they meant was that he was being awarded the Nobel Prize For Not Being George W. Bush.</p><img src="http://feeds.feedburner.com/~r/TheTrueTalkBlog/~4/g6yx-uQCaKk" height="1" width="1"/>]]></content:encoded><description>President Barack Obama has just been awarded the 2009 Nobel Peace Prize. When I read the announcement, I paused for a second...it's still rather early in the morning here in Pittsburgh...and then one word hit me: "why?" I was struck...</description><feedburner:origLink>http://www.truetalkblog.com/truetalk/2009/10/obama-wins-nobel-prize-for-not-being-george-w-bush.html</feedburner:origLink></item><media:credit role="author">Tom Guarriello</media:credit><media:rating>nonadult</media:rating></channel></rss>
