The Twister Sisters - San Antonio Balloon Artists blogs

Harley Dad Inspires Young Entrepreneurship

Holly — Sun, 10 Jan 2010 15:53:29 +0000

This article was published in the Nov/Dec Issue of Biker Living Magazine. View the article in PDF format

I can’t take all the credit for the success our company has seen. No, The Twister Sisters have grown from a vague idea into a thriving party entertainment business due to the help and creative prowess of several key people in my life. One person in particular is my father, Dale Figart. Some of you may know of him as Yoda, his road name when he goes on rides with his Harley group. He is a road captain and Webmaster for the Caliente Chapter of Harley dudes in San Antonio. He is currently on bike number two, having traded in his first Harley bike for a more comfortable riding Road King. The back seat on that thing is fantastic by the way! Our mom has also become quite the biker chic, often going on rides with my dad while sporting a jeweled helmet and bedazzled Harley jacket.

Today the Twister Sisters are known for creating some of the most unique and original balloon animals in the city of San Antonio. We’ve entertained at hundreds of parties from Austin to Corpus Christi and everywhere in between. One thing that helps us stand out from the rest are the amazingly detailed and large sculptures that we make before a party to surprise the birthday girl or boy with. For these gifts we’ve been known to make race cars, monkey cakes, superheroes and castles complete with princesses, usually something that will go along with the theme of the party.

Going the Extra Wing

Holly — Tue, 14 Apr 2009 05:21:03 +0000

Can One extra wing make a difference to your customers? Wing Stop seems to think so.

For those of you who somehow don't know, Wing Stop is a local Wing place here in town and quite frankly, I'm addicted. They have lemon pepper wings that are to die for! But just because they have a terrific product that sells itself doesn't mean they're slacking off in going the extra mile for their customers. Take today for example.

A colleague of mine at work announced that she was going to Wing Stop for lunch and wanted to know if anyone in the office was interested. I had brought leftover sushi, but at the mere mention of wings my sushi no longer sounded that appetizing anymore, so I broke down, gave her $5 and asked for 10 lemon pepper wings.

About 30 minutes later this colleague of mine returned with my wings! I opened my box to find not 10, but 11 warm and delicious lemon pepper wings staring back at me in all their golden lemony goodness.

I was ecstatic! This may sound silly to you, but seeing that one extra, free wing in that box put me in such a good mood, it re-affirmed my belief that Wing Stop is the best place in town for wings. This isn't the first time I've gotten a few extra wings in an order either. Now perhaps the person boxing up the wings doesn't know how to count. Though I have to believe that since I've never gotten less than I ordered that they at least know how to count to 10 (and I've even ordered 25 wings at once before!) so that pretty much rules out the dumb wing boxer upper theory.

I believe that the people at wing stop care more about creating lasting and fulfilling relationships with their customers than how much that extra wing subtracted from their bottom line. I can only assume this approach to business is working pretty well for them too. They've gone from one to several locations all around town within just a few years. In these hard times it doesn't look like their business is suffering too much.

Are you giving your customers free wings? Maybe you don't operate a restaurant that serves hot wings, so what are you giving to your customers that creates or reaffirms their loyalty to your business? Are you going the extra mile to show them their business is important to you? What can you give away for free? It doesn't have to be big, but you'll most likely see big results in return!

Kellye and I make it a point to create and bring something special for the Birthday boy or girl when we go to Birthday Parties. We find out what their favorite cartoon character is or what the theme of the party is and create something extra special to surprise them with at the end before we leave. This extra work doesn't cost our customers anything. We typically spend about an hour per balloon sculpture before a party, but the smiles it brings to the kids (and parent's) faces is well worth the extra time and effort. Plus we get the chance to develop our skills by taking the time to practice creating more challenging and complex balloon creations. The business we're getting from word of mouth far exceeds any marketing promotion we could have done ourselves!

Words from the Twister Sisters

Holly — Thu, 02 Apr 2009 05:37:24 +0000

Hi! I'm Holly, owner of The Twister Sisters and I'd like to welcome you to our new blog!

I'm going to be using this space on our website to talk about our business, share fun and exciting information about the things we're doing, post balloon tutorials and instructional videos and more! We love our customers and are looking forward to interacting with you through this new blog!

Please feel free to leave comments, we read all our comments and will try to repond to everyone!

We're hoping this new blog will eventually grow into a great resource of useful articles and tips not just for professionals in the balloon entertainment industry, but also for anyone who has an interest in the art of balloon animals!

We personally can't think of a better business to be a part of. We get to hang out at fun parties every weekend, meet lots of great new people, and we're constantly learning and striving to come up with new and better designs for our balloons! Our jobs are fun! We love what we do and are thrilled about sharing that excitement with you through our blog, videos, and future (secret) projects that we're planning.

So stay tuned! Bookmark us or add us to your RSS feed if you like! You won't want to miss a single post!