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	<title>Customer Experience Vigilante</title>
	<link>http://www.aboutfacecorp.com:5001/blog</link>
	<description>Committed to improving customer experience, one customer at a time...</description>
	<pubDate>Tue, 07 Jul 2009 14:38:21 +0000</pubDate>
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		<title>The IKEA Experience</title>
		<link>http://feedproxy.google.com/~r/TheVigilante/~3/rIl-IG23rxE/</link>
		<comments>http://www.aboutfacecorp.com:5001/blog/index.php/2009/07/01/the-ikea-experience/#comments</comments>
		<pubDate>Wed, 01 Jul 2009 22:25:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Frontline]]></category>

		<guid isPermaLink="false">http://www.aboutfacecorp.com:5001/blog/index.php/2009/07/01/the-ikea-experience/</guid>
		
			<content:encoded><![CDATA[I&#8217;m excited to share the first in a series of new Customer Experience Vigilante videos with you.
Armed with only a camera and my determination to &#8220;enlighten the public,&#8221;  I&#8217;m...<br/>
<br/>
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		<item>
		<title>John Wieland Hits The Road</title>
		<link>http://feedproxy.google.com/~r/TheVigilante/~3/UbXpTiBb3XM/</link>
		<comments>http://www.aboutfacecorp.com:5001/blog/index.php/2009/04/13/john-wieland-hits-the-road/#comments</comments>
		<pubDate>Mon, 13 Apr 2009 19:48:21 +0000</pubDate>
		<dc:creator>Paige Hall</dc:creator>
		
		<category><![CDATA[Frontline]]></category>

		<category><![CDATA[Golden Egg]]></category>

		<guid isPermaLink="false">http://www.aboutfacecorp.com:5000/blog/index.php/2009/04/13/john-wieland-hits-the-road/</guid>
		
			<content:encoded><![CDATA[Atlanta-based homebuilder John Wieland has been in the news for his Get Housing Moving tour. Wieland is traveling across the southeast in his customized&#160;motor home, &#34;camping out&#34; in...<br/>
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		<item>
		<title>Dell Dies While Apple Flies</title>
		<link>http://feedproxy.google.com/~r/TheVigilante/~3/5tTswmlQvgA/</link>
		<comments>http://www.aboutfacecorp.com:5001/blog/index.php/2008/06/01/staying-afloat-in-an-economic-whirlpool/#comments</comments>
		<pubDate>Mon, 02 Jun 2008 00:35:51 +0000</pubDate>
		<dc:creator>Paige Hall</dc:creator>
		
		<category><![CDATA[Frontline]]></category>

		<category><![CDATA[Apple]]></category>

		<category><![CDATA[customer service]]></category>

		<category><![CDATA[Dell]]></category>

		<guid isPermaLink="false">http://www.aboutfacecorp.com:5000/blog/index.php/2008/06/01/staying-afloat-in-an-economic-whirlpool/</guid>
		
			<content:encoded><![CDATA[It’s no secret that our economy has seen better days. Prices are up on everything from gasoline to rice, while employment rates and consumer confidence are down. Businesses are hurting. What should...<br/>
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		<item>
		<title>Golden Egg from a Guest: Ritz Carlton (in Philadelphia) Cares</title>
		<link>http://feedproxy.google.com/~r/TheVigilante/~3/ejwCCIMYXZs/</link>
		<comments>http://www.aboutfacecorp.com:5001/blog/index.php/2008/05/13/golden-egg-from-a-guest-ritz-carlton-cares/#comments</comments>
		<pubDate>Tue, 13 May 2008 21:16:27 +0000</pubDate>
		<dc:creator>Paige Hall</dc:creator>
		
		<category><![CDATA[Frontline]]></category>

		<category><![CDATA[Golden Egg]]></category>

		<category><![CDATA[Guest Post]]></category>

		<category><![CDATA[Hospitality]]></category>

		<category><![CDATA[customer experience]]></category>

		<category><![CDATA[customer service]]></category>

		<category><![CDATA[hotel]]></category>

		<category><![CDATA[Liz Bywater]]></category>

		<category><![CDATA[Ritz Carlton]]></category>

		<guid isPermaLink="false">http://www.aboutfacecorp.com:5000/blog/index.php/2008/05/13/golden-egg-from-a-guest-ritz-carlton-cares/</guid>
		
			<content:encoded><![CDATA[Now and then, I invite other respected industry professionals to share their frontline experiences with my readers. Recently, a recount of a Ritz Carlton snafu and recovery by consultant and coach to...<br/>
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		<feedburner:origLink>http://www.aboutfacecorp.com:5001/blog/index.php/2008/05/13/golden-egg-from-a-guest-ritz-carlton-cares/</feedburner:origLink></item>
		<item>
		<title>Who’s Eating the Mint off Your Pillow (at the Portofino in Pensacola, FL)?</title>
		<link>http://feedproxy.google.com/~r/TheVigilante/~3/oc4fr6KQO9k/</link>
		<comments>http://www.aboutfacecorp.com:5001/blog/index.php/2008/03/14/whos-eating-the-mint-off-your-pillow/#comments</comments>
		<pubDate>Fri, 14 Mar 2008 16:33:11 +0000</pubDate>
		<dc:creator>Paige Hall</dc:creator>
		
		<category><![CDATA[Frontline]]></category>

		<category><![CDATA[Hospitality]]></category>

		<category><![CDATA[Rotten Egg]]></category>

		<guid isPermaLink="false">http://www.aboutfacecorp.com:5000/blog/index.php/2008/03/14/whos-eating-the-mint-off-your-pillow/</guid>
		
			<content:encoded><![CDATA[I recently mentioned “pesky little details” in another entry, (See “If Your Bed Isn’t Made…”). However, on a recent visit to a luxury resort on Pensacola Beach in Florida, I was confronted with...<br/>
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		<feedburner:origLink>http://www.aboutfacecorp.com:5001/blog/index.php/2008/03/14/whos-eating-the-mint-off-your-pillow/</feedburner:origLink></item>
		<item>
		<title>Don’t want to be ‘Rotten’? Invest in Your People (Like Starbucks, not like K-Mart)</title>
		<link>http://feedproxy.google.com/~r/TheVigilante/~3/-zyZrH8NbRs/</link>
		<comments>http://www.aboutfacecorp.com:5001/blog/index.php/2008/02/18/don%e2%80%99t-want-to-be-%e2%80%98rotten%e2%80%99-invest-in-your-people%e2%80%a6like-starbucks-not-like-k-mart/#comments</comments>
		<pubDate>Mon, 18 Feb 2008 14:00:25 +0000</pubDate>
		<dc:creator>Paige Hall</dc:creator>
		
		<category><![CDATA[Rotten Egg]]></category>

		<guid isPermaLink="false">http://www.aboutfacecorp.com:5000/blog/index.php/2008/02/18/don%e2%80%99t-want-to-be-%e2%80%98rotten%e2%80%99-invest-in-your-people%e2%80%a6like-starbucks-not-like-k-mart/</guid>
		
			<content:encoded><![CDATA[&#160;
At Customer Service Vigilante, we bestow the label &#8216;Rotten Egg&#8217; on companies as our way of pointing out the horrors customers face at those stores every single day. &#160;People...<br/>
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		<feedburner:origLink>http://www.aboutfacecorp.com:5001/blog/index.php/2008/02/18/don%e2%80%99t-want-to-be-%e2%80%98rotten%e2%80%99-invest-in-your-people%e2%80%a6like-starbucks-not-like-k-mart/</feedburner:origLink></item>
		<item>
		<title>If your bed isn’t fully made, people won’t lie in it… (Holiday Inn in Worthington, OH)</title>
		<link>http://feedproxy.google.com/~r/TheVigilante/~3/XtasrKXBNik/</link>
		<comments>http://www.aboutfacecorp.com:5001/blog/index.php/2007/02/11/if-your-bed-isn%e2%80%99t-fully-made-people-won%e2%80%99t-lie-in-it%e2%80%a6-2/#comments</comments>
		<pubDate>Sun, 11 Feb 2007 19:04:36 +0000</pubDate>
		<dc:creator>Paige Hall</dc:creator>
		
		<category><![CDATA[Rotten Egg]]></category>

		<guid isPermaLink="false">http://www.aboutfacecorp.com:5000/blog/index.php/2007/08/17/if-your-bed-isn%e2%80%99t-fully-made-people-won%e2%80%99t-lie-in-it%e2%80%a6-2/</guid>
		
			<content:encoded><![CDATA[In the hotel industry, strategic development and marketing folks work hard to put a competitive package together. The package is meant to help all of the franchisees of the brand...<br/>
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