Thexyz Server News

Us.Cloudlogin.Co Mail Server Problem (Resolved)

Dear Valued Customers,

We are currently experiencing a problem with one of the mail nodes, that is handling some of the customer accounts on the US.Cloudlogin.Co hosting server.

To be able to get this resolved as faster as possible we have temporary disabled the mail service, including POP3, IMAP and SMTP access.

We apologize for the inconvenience that this issue may cause to you.

Thank you for your patience and understanding.

Start Time: 7:00 AM GMT
Start Time: 7:47 AM GMT

UK DC Scheduled Rack Change / Network Maintenance (Resolved)

Dear Customers,

We would like to inform you about an upcoming maintenance in our UK Data Center scheduled to take place later this week.

Starting from tomorrow May 14th, we will be relocating our servers to new racks and will also be performing a major network upgrade. The expected downtime frame for the scheduled maintenance procedures is about 1 hour.

Since we are following a dynamic schedule, which is constantly being updated, we could not give you an exact date and time frame for the transfer of your particular server.

However, we can assure you that all procedures will be performed with minimum downtime. Also, no action will be required on your end while the maintenance is taking place.

We would like to apologize for the inconvenience that this may cause you and thank you for your time and understanding regarding this matter.

us.cloudlogin.co database connection problem (Resolved)

We regret to inform you that there is a temporary connectivity problem to one of our database servers caused by misconfiguration in latest update of the InnoDB engine. Because of this issue, it is possible Your websites to be 
inaccessible.We can assure you that problem in question has been forwarded to our senior administrators and they are working to solve it as quick as possible.

Start Time: 1:30 AM UTC

Kindly, accept our apologies for the inconvenience caused.

Server system maintenance (Resolved)

Dear Customers,

We are in progress of a server maintenance at the moment that will take some time to complete successfully. The procedure will continue in the next 2-3 hours and after that our servers will be up and running properly. An interruption of the Hepsia control panel functions, emails services and databases connectivity may occur during the maintenance period.

Start Time: 10:10 PM UTC
End time: 12:30 PM UTC

Thank you for your patience and excuse us for the inconvenience caused.

Best Regards,
Support Staff

us.cloudlogin.co Mail Server Issue (Resolved)

Dear Customers,We regret to inform you that there is currently a hardware failure on one of our mail servers and the faulty hardware is being replaced. Unfortunately that would require a file system check before booting which will result in several hours of downtime. During this period, you may experience issues with the connectivity to the mail server through your email clients, as well as inability to login to the RoundCube webmail client. We will update this article when ever the hardware check has been completed and everything is back to normal again.Start Time: 00:25 AM UTCUpdate: We are currently in a process of migrating all accounts from the problematic mail server to a brand new machine. Mail accounts are transferred gradually and once accounts are transferred they will become operational as they should. 
Best Regards,
Support Staff

Us.cloudlogin.co - Unscheduled Maintenance for HDD Repair (Resolved)

Dear Customers,

We regret to inform you that a trouble appeared with some HDDs on the server. Because of this issue, it is possible Your websites to be 
inaccessible.

File system check is running on the problematic HDD.  During the following hours the procedure should be completed and the service back to normal.

Start Time: 18:10  CDT / 23:10 GMT

Update: It appears that the trouble is more complicated than we have expected and it will take more time to be resolved than the expected initial period.
We will keep you posted with new information when available.

Update: Accounts from problematic storage server has been transfered to a new one and accounts should be operational now.

Best Regards,
Support Staff

Mail server hardware failure (Resolved)

Dear Customers,

We regret to inform you that a there is a hard disk failure on one of our mail servers and the faulty hardware is being replaced. Unfortunately that would require a file system check before booting which will result in several hours of downtime.Start Time: 04:30 PM UTCUpdate:  The trouble has been resolved. We had to setup a new server and transfer the e-mail accounts from affected hard drive to the new server, which caused this significant delay.  The new mail servers is now operational.

Best Regards,
Support Staff

SupremeCenter11.co.uk File System Maintenenance (Resolved)

Dear Customers,

We regret to inform you that the problem appeared again. The outage of one of the server's Hard Disk  Drives is still persisting. Because of this issue, it is possible Your sites to be  inaccessible.

File
system check is running on the problematic HDD.  During the following
hours the procedure should be completed and the service back to normal.

Start Time: 08:30 AM UTC
End Time 11:00 UTC

Expected downtime: 3 hours.

Best Regards,
Support Staff

SupremeCenter11.co.uk File System Maintenenance (Resolved)

Dear Customers,

There is outage of one of the server's Hard Disk  Drives. Because of this issue, it is possible Your sites to be  inaccessible.

File system check is running on the problematic HDD.  During the following hours the procedure should be completed and the service back to normal.

Start Time: 12:00 AM UTC

Expected downtime: 6 hours.

Best Regards,
Support Staff

Mail Server Queue Load (Resolved)

Dear Customers,

Currently there is  a mail server overload due to
a quite long queue with messages to be delivered. This may cause mails 
to be delayed with several hours. Messages will be delivered but some
extra time will be needed.
Our administrators monitor this case constantly so it would be resolved as quick as possible.

Thank you for your time and understanding.