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	<title>Think Locally</title>
	
	<link>http://blog.loladex.com</link>
	<description>The Loladex blog</description>
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		<title>Think Locally</title>
		<link>http://blog.loladex.com</link>
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		<title>Pausing our Facebook app</title>
		<link>http://feedproxy.google.com/~r/ThinkLocally/~3/ynn7rCwav0U/</link>
		<comments>http://blog.loladex.com/2008/12/13/pausing-our-facebook-app/#comments</comments>
		<pubDate>Sat, 13 Dec 2008 21:04:51 +0000</pubDate>
		<dc:creator>Laurence Hooper</dc:creator>
				<category><![CDATA[Loladex]]></category>
		<category><![CDATA[Facebook]]></category>

		<guid isPermaLink="false">http://blog.loladex.com/?p=58</guid>
		<description><![CDATA[A friend of Loladex called this hibernation, since it occurs in a wintertime both actual and metaphoric, but really I hope the right image is a chrysalis.
Either way, here&#8217;s the fact: Loladex is suspending operation of its Facebook application for several months while we work on a new approach.
If you&#8217;re a Loladex user, I apologize for the inconvenience. As things progress, we&#8217;ll keep you informed in [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.loladex.com&blog=928606&post=58&subd=loladex&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>A friend of Loladex called this <em>hibernation</em>, since it occurs in a wintertime both actual and metaphoric, but really I hope the right image is a <em>chrysalis</em>.</p>
<p>Either way, here&#8217;s the fact: Loladex is suspending operation of its Facebook application for several months while we work on a new approach.</p>
<p>If you&#8217;re a Loladex user, I apologize for the inconvenience. As things progress, we&#8217;ll keep you informed in two ways:</p>
<p>•  Via this blog<br />
•  Via a direct message when we re-emerge</p>
<p>If you have comments or questions, please post them below. I&#8217;ll respond to everyone.</p>
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		<slash:comments>10</slash:comments>
	
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			<media:title type="html">Laurence</media:title>
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	<feedburner:origLink>http://blog.loladex.com/2008/12/13/pausing-our-facebook-app/</feedburner:origLink></item>
		<item>
		<title>Tamper Proof Local Reviews</title>
		<link>http://feedproxy.google.com/~r/ThinkLocally/~3/LsvIwgX1w-Y/</link>
		<comments>http://blog.loladex.com/2008/07/03/tamper-proof-local-reviews/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 16:03:13 +0000</pubDate>
		<dc:creator>Dan Goodman</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://loladex.wordpress.com/?p=55</guid>
		<description><![CDATA[A quick note before a long weekend.
TechCrunch has a much-commented post today about business owners railing against Yelp for negative reviews, and the notion that this is proof of Yelp&#8217;s success.
Maybe so, but it remains a problem if the negative reviews are written by spiteful competitors, or conversely if positive reviews are written by shills.
Loladex [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.loladex.com&blog=928606&post=55&subd=loladex&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>A quick note before a long weekend.</p>
<p>TechCrunch has a <a href="http://www.techcrunch.com/2008/07/02/angry-businesses-organize-anti-yelp-websites-this-is-a-sure-sign-of-their-success/trackback/" target="_blank">much-commented post</a> today about business owners railing against Yelp for negative reviews, and the notion that this is proof of Yelp&#8217;s success.</p>
<p>Maybe so, but it remains a problem if the negative reviews are written by spiteful competitors, or conversely if positive reviews are written by shills.</p>
<p>Loladex ensures review reliability, because the audience for any review consists primarily of the reviewer&#8217;s social network friends. Why would I bother to write a disingenuous review on Loladex, knowing that my friends would read it? I&#8217;d lose credibility.</p>
<p>Yelp and other review sites give the reviewer the option to remain relatively anonymous, or at least pseudonymous. On Loladex, the whole point is to see your friends&#8217; reviews. And friends don&#8217;t let friends write fake reviews.</p>
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		<slash:comments>2</slash:comments>
	
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			<media:title type="html">dmonasg</media:title>
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		<item>
		<title>What is hyperlocal, anyway?</title>
		<link>http://feedproxy.google.com/~r/ThinkLocally/~3/sYCE21F7gY0/</link>
		<comments>http://blog.loladex.com/2008/05/31/what-is-hyperlocal-anyway/#comments</comments>
		<pubDate>Sat, 31 May 2008 07:26:45 +0000</pubDate>
		<dc:creator>Laurence Hooper</dc:creator>
				<category><![CDATA[Social search]]></category>
		<category><![CDATA[Marchex]]></category>
		<category><![CDATA[Outside.in]]></category>
		<category><![CDATA[Topix]]></category>
		<category><![CDATA[Washington Post]]></category>

		<guid isPermaLink="false">http://loladex.wordpress.com/?p=54</guid>
		<description><![CDATA[So Rob Curley has left the Washington Post, where he was a high-profile architect of the Post&#8217;s vision for &#8220;hyperlocal&#8221; — a buzzy label for Web products that promise to keep you in touch with your local community.
Curley&#8217;s main creation at the Post was LoudounExtra.com, a Web site devoted to Loudoun County, VA, which happens to be Loladex&#8217;s [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.loladex.com&blog=928606&post=54&subd=loladex&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>So <a href="http://robcurley.com/">Rob Curley</a> has left the Washington Post, where he was a high-profile architect of the Post&#8217;s vision for &#8220;hyperlocal&#8221; — a buzzy label for Web products that promise to keep you in touch with your local community.</p>
<p>Curley&#8217;s main creation at the Post was <a href="http://www.loudounextra.com">LoudounExtra.com</a>, a Web site devoted to Loudoun County, VA, which happens to be Loladex&#8217;s home base.  Still in the wings is a similar site for our neighboring county of Fairfax.</p>
<p>Local guru Peter Krasilovsky did a good Curley summation <a href="http://localonliner.com/2008/05/29/washington-post%e2%80%99s-hyperlocal-efforts-unclear-after-curley%e2%80%99s-departure/">here</a> and a follow-up interview <a href="http://localonliner.com/2008/05/30/curley-on-hyperlocal-the-wapo-and-the-vegas-venture/">here</a>; I won&#8217;t rehash the details.  Instead, I&#8217;ll just say that I hope the Post takes this opportunity to retool its approach to hyperlocal.</p>
<p>Why?  After all, doesn&#8217;t my hometown newspaper deserve praise for even facing the challenge of hyperlocal?  Among its peers, the Post has been by far the most serious about rethinking its local coverage, right?</p>
<p>Yes, true enough.  But by now it&#8217;s clear that Curley&#8217;s vision wasn&#8217;t terribly fruitful.  The Loudoun site is looking somewhat neglected, for one thing, and I hear that usage isn&#8217;t great.  The key problem, however, remains one of conception.</p>
<p>The issue, in short: Curley elected to build the Post&#8217;s hyperlocal strategy around …<em><strong> a countywide site?</strong></em></p>
<p>Fact is, LoudounExtra.com is no more local than the twice-weekly printed section that the Post was already devoting to Loudoun.  Calling the Web site &#8220;hyperlocal&#8221; makes sense only for someone looking down from 30,000 feet. </p>
<p>OK, so the Web site has some extra headcount and is updated several times daily.  It can cover more stuff than the print version.  It also supplements its coverage by pointing at other news sources.</p>
<p>And it has built a few specialized databases: Restaurants, churches, schools.</p>
<p>But none of this is new or especially Web-oriented.  If the Post had given its print staff a bundle of money and permission to publish the Loudoun section daily, I suspect we&#8217;d be looking at much the same thing.</p>
<p>Curley tells Peter K. that the new Fairfax site will be more granular — since Fairfax has a population of 1 million, four times as big as Loudoun&#8217;s, I&#8217;d hope so — and will be accessible via town-specific URLs that presumably will produce different-looking home pages.</p>
<p>I guess we&#8217;ll see, but I doubt it&#8217;ll feel truly local.  If it were really a town-specific approach, why would they call it Fairfax Extra?</p>
<p>So what <strong><em>is</em></strong> hyperlocal, if not the Curley vision?</p>
<p>Here&#8217;s my own definition: It&#8217;s the things we wonder about as we walk (or drive) the streets of our community.  Today, for instance, I was thinking —</p>
<p>•  What&#8217;s with that used-book store?  The sign in its window seems to say its business is failing.</p>
<p>•  What&#8217;s the asking price for that house?  What does it look like inside?  Why are they selling, anyway? </p>
<p>•  Have any of my friends been to that new restaurant?  Could I take the kids?</p>
<p>You were thinking completely different things, I&#8217;m sure.  And that&#8217;s the point: Hyperlocal should be relevant to <strong><em>you</em></strong>.  It should be about <strong><em>your </em></strong>day-to-day concerns in <strong><em>your</em></strong> local community.  Those definitions are personal, so hyperlocal must be personal, too.  And LoudounExtra.com just ain&#8217;t.</p>
<p>Even though I live in Loudoun County, for instance, I don&#8217;t care about <a href="http://loudounextra.washingtonpost.com/news/2008/may/29/smoking-blamed-sterling-townhouse-fire/">a house fire in Sterling</a>.  Even though I live in Leesburg, I don&#8217;t care that the Raiders <a href="http://loudounextra.washingtonpost.com/news/2008/may/29/softball-teams-move-states/">made it to the state softball tournament</a>.  Stories like these fall outside my personal radius of interest — geo interest, or subject interest, or both.</p>
<p>A plain old local site might not understand this.  It might be the same for everyone, like a newspaper.  But a hyperlocal site should understand personal radii.  If I must wade through irrelevant content when I enter, it&#8217;s not hyperlocal <strong><em>enough</em></strong>.</p>
<p>What&#8217;s more, house fires and softball tourneys are the same old newspaper fare.  Even the Post&#8217;s designated local bloggers mostly do newspaper-style reporting, <a href="http://loudounextra.washingtonpost.com/blogs/living-loco/2008/may/30/firefighter-faces-long-recovery/">albeit with an occasional &#8220;I&#8221; or &#8220;me&#8221; thrown in</a>.</p>
<p>If it wants to become more relevant locally, the Post must move toward a model that&#8217;s more social … more conversational … more authentic … less mediated.  It must give us what newspapers usually don&#8217;t: The voices of our neighbors and friends.</p>
<p>To do this, a site must leverage its community.  It must facilitate conversations.</p>
<p>No one knows the exact right mix of editorial and community, of course.  And there are other ingredients that add complexity, such as data and feeds and photos.  It&#8217;s not easy.</p>
<p>Still, I can recognize the <strong><em>wrong</em></strong> mix.  I recall being taken aback last year when Curley was quoted in <a href="http://www.nytimes.com/2007/07/16/business/media/16local.html">a New York Times story</a> about the launch of LoudounExtra.com:</p>
<blockquote><p>“Most hyperlocal sites are 100 percent community publishing sites,” Mr. Curley said. “This is 1 percent community publishing.”</p></blockquote>
<p>OK, so 100 percent community isn&#8217;t right.  No argument there.  But 1 percent is far, far worse.</p>
<p>Now if only Curley had said LoudounExtra.com is &#8220;38 percent community publishing,&#8221; I might have called him a genius.</p>
<p>There are plenty of hyperlocal models out there besides the Post.  In fairness, none has nailed this formula.  Many national efforts work by aggregating other news outlets and blogs, sometimes with a paid human thrown in for flavor: <a href="http://outside.in/20176">Outside.in</a> and <a href="http://www.topix.com/city/leesburg-va">Topix</a> and Marchex&#8217;s <span style="text-decoration:line-through;">new</span> just-killed [see comments] <a href="http://www.myzip.net/outside/view/7003">MyZip Network</a> come to mind.  None of them work quite right.</p>
<p>A site that&#8217;s far closer to capturing the hyperlocal spirit, I think, is <a href="http://www.brownstoner.com">Brownstoner</a> in Brooklyn, NY.  It&#8217;s mostly a blog, and it&#8217;s run by Jonathan Butler, a former colleague from my magazine days.</p>
<p>Brownstoner isn&#8217;t exactly hyperlocal, because it covers all of Brooklyn.  But the site works because it speaks to an audience that shares a state of mind — urban homesteaders, I guess you&#8217;d call them — and somehow makes the huge borough seem like a single neighborhood.</p>
<p>It&#8217;s missing some local staples (sports, for instance), but with its mix of bloggers and attitude, plus its clever focus on real estate, it artfully captures the essence of living in, say, Cobble Hill.</p>
<p>This inspires tremendous engagement among its users: Brownstoner&#8217;s very frequent blog posts often draw <a href="http://www.brownstoner.com/brownstoner/archives/2008/05/you_have_140000.php">many dozens of comments</a> within hours.  By contrast, today&#8217;s top two most-commented stories on LoudounExtra.com (which admittedly covers far less territory) had 6 comments between them.</p>
<p>So, my thought for the day:</p>
<p>Take a curated blog approach, where selected amateurs and semi-pros post frequently (like Brownstoner).  Combine it with the news stream of a social network and utilities such as (ahem) Loladex.  Add smart feeds for real estate listings and crime and government and other media and other blogs.</p>
<p>Give users the tools to participate in every conversation, and make it clear that their participation is central to the site. </p>
<p>Allow users to specify what they care about.  Enable them to enjoy their personalized mix via the Web site, or their RSS reader, or their e-mail, or their phone.</p>
<p>Finally, deliver this all with a minimum of filigree — just a stream of highly relevant items in the manner of Facebook&#8217;s News Feed.</p>
<p><strong><em>That</em></strong> would be hyperlocal, I think.  The pulse of your community.</p>
<p>I wish the Post would do something like this, because I&#8217;d use it.  Meanwhile, I haven&#8217;t used LoudounExtra.com for months.  And I suspect I&#8217;m not alone.</p>
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		<slash:comments>8</slash:comments>
	
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			<media:title type="html">Laurence</media:title>
		</media:content>
	<feedburner:origLink>http://blog.loladex.com/2008/05/31/what-is-hyperlocal-anyway/</feedburner:origLink></item>
		<item>
		<title>Political gaffes, brontobytes, and social networks</title>
		<link>http://feedproxy.google.com/~r/ThinkLocally/~3/De9dTObsnb0/</link>
		<comments>http://blog.loladex.com/2008/05/28/political-gaffes-brontobytes-and-social-networks/#comments</comments>
		<pubDate>Wed, 28 May 2008 15:50:27 +0000</pubDate>
		<dc:creator>Dan Goodman</dc:creator>
				<category><![CDATA[Social commentary]]></category>
		<category><![CDATA[Social search]]></category>

		<guid isPermaLink="false">http://loladex.wordpress.com/?p=53</guid>
		<description><![CDATA[A brontobyte&#8230;I&#8217;m not kidding&#8230;is a million billion terabytes.  That&#8217;s a lot of info.
Before I continue, let me explicitly state, I&#8217;m not taking sides &#8230; in this blog, anyway &#8230; on the race for the White House. My mind is made up. It&#8217;s just not relevant to this post, which is about how both presumptive candidates [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.loladex.com&blog=928606&post=53&subd=loladex&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>A brontobyte&#8230;I&#8217;m not kidding&#8230;is a million billion terabytes.  That&#8217;s a lot of info.</p>
<p>Before I continue, let me explicitly state, I&#8217;m not taking sides &#8230; in this blog, anyway &#8230; on the race for the White House. My mind is made up. It&#8217;s just not relevant to this post, which is about how both presumptive candidates are prone to detail-oriented gaffes that rankle their detractors and drive their supporters to sheepish apologies. And how tools to steer through information overload are related.</p>
<p>McCain mixes up Sunnis and Shiites. Now Obama mixes up living versus dead veterans. Is it important to distinguish between religious sects that have been at each other&#8217;s throats for a thousand years?  Or between the living and the dead?  Well, of course.  But today I&#8217;m going to apologize for both candidates and say, there is just a freakin&#8217; lot of information to keep track of.</p>
<p>It&#8217;s hard to imagine Washington or Lincoln or Roosevelt making such seemingly silly statements. And it&#8217;s easy to blame modern media for exposing every little thing that a politician says, but that doesn&#8217;t help defend McCain and Obama, who have said regrettable things in major forums.</p>
<p>No, in addition to having thousands of lenses and microphones constantly focused on them, information overload has got to be taking a toll.  We want our leaders to know everything, and they simply can&#8217;t. In the course of trying to appear to know everything, their brains &#8211; designed, like ours, for picking out lions in the savanna &#8211; are prone to the occasional glitch.</p>
<p>I remember in college discovering that intellectuals of the 1600&#8217;s could legitimately claim to know just about everything there was to know. It was possible to simultaneously be a scientist, politician, novelist and architect. In the 1800&#8217;s Lincoln really had just a handful of countries to worry about. News traveled slowly so he had time to ponder his famous speeches, and to prepare for his famous debates. Even in the twentieth century, sources of information were limited, and reactions to events tightly controlled by the very fact that few media channels existed to convey information.</p>
<p>No more. Information in a dizzying variety of detail exists about everything, and is available in real time. In their effort to absorb information about what&#8217;s relevant, it&#8217;s not surprising to me that the two &#8211; three, if you insist &#8211; people vying for leadership of the United States occasionally mix things up.</p>
<p>With so many sources of information out there, everyone needs filters, and one of the best filters any of us has is the vetting that is done by people we trust. In 1975 everyone trusted Walter Cronkite to tell them &#8220;how it is.&#8221; The Yellow Pages was a book, not just a concept. And if you didn&#8217;t know where to find something, you called a friend or asked a neighbor, who, by the way, also helped you decide, through your conversation, whether to trust Cronkite in the first place.</p>
<p>The online world needs this vetting process, and social networking is ideally suited to it. Linked In helped pioneer circles of trust. Facebook is bringing it to the masses. And Loladex and others are taking advantage of it to help people cut through mushrooming piles of information to make important decisions.</p>
<p>I don&#8217;t know yet whether these trends will help presidential candidates tell Ahmedinijad apart from Bin Laden, or Patton from Petraeus, but the need to improve ways to sift through information is very real, and thankfully being addressed.</p>
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		<title>Who wrote that review?</title>
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		<comments>http://blog.loladex.com/2008/05/25/who-wrote-that-review/#comments</comments>
		<pubDate>Sun, 25 May 2008 07:38:07 +0000</pubDate>
		<dc:creator>Laurence Hooper</dc:creator>
				<category><![CDATA[Local search]]></category>
		<category><![CDATA[Loladex]]></category>
		<category><![CDATA[Yelp]]></category>

		<guid isPermaLink="false">http://loladex.wordpress.com/?p=51</guid>
		<description><![CDATA[Via Andrew Shotland, I recently saw this post.  I know I&#8217;ll be called naive, but I was surprised at its blatancy.
This guy Stephen Espinosa (whom I don&#8217;t know) helps local businesses promote themselves online.  His advice is to get your &#8220;clients&#8221; to post reviews on popular sites — the quote marks are his, and he [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.loladex.com&blog=928606&post=51&subd=loladex&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p><a href="http://www.localseoguide.com/reviews-local-search-rankings/">Via Andrew Shotland</a>, I recently saw <a href="http://stephenespinosa.com/?p=37">this post</a>.  I know I&#8217;ll be called naive, but I was surprised at its blatancy.</p>
<p>This guy Stephen Espinosa (whom I don&#8217;t know) helps local businesses promote themselves online.  His advice is to get your &#8220;clients&#8221; to post reviews on popular sites — the quote marks are his, and he adds a smiley face in case we don&#8217;t get it:</p>
<p><a href="http://loladex.files.wordpress.com/2008/05/seo.jpg"><img class="alignnone size-full wp-image-52" src="http://loladex.files.wordpress.com/2008/05/seo.jpg?w=400&#038;h=47" alt="" width="400" height="47" /></a></p>
<p>I won&#8217;t spell it out fully, since he doesn&#8217;t, but this seems like an opportune moment to talk about fake reviews.</p>
<p>You need spend only a few minutes on most rate-and-review sites to understand that they contain fake reviews.  There are fake positive reviews posted by the business owners, and fake negative reviews posted by their competitors.  Many are amateurish and easy to identify if you&#8217;re looking for them, though I suspect that some casual users don&#8217;t realize they&#8217;re fake.</p>
<p>I&#8217;ve never put much store in reviews by strangers.  Still, I always thought that out-and-out fakes were a fairly limited and unorganized phenomenon.  Now that I see they might be promoted more systematically, I&#8217;ve lost confidence that I can even spot a fake.</p>
<p>Furthermore, I expect that such fakery will spread and become more sophisticated.  As local search reaches critical mass, it&#8217;ll be hard to trust anything.</p>
<p>I used to believe, for instance, that a Yelp reviewer with 10+ reviews and some kudos from friends was almost certainly a real person.  That&#8217;s probably still a safe assumption — but will it be next year?</p>
<p>If I&#8217;m a certain type of SEO consultant, right now I&#8217;m probably setting up a network of hundreds of fake Yelpers.  They&#8217;ll all have real-looking pictures, real-sounding profiles, and lots of reviews (some even genuine).  They&#8217;ll send each other kudos, enhancing each others&#8217; credibility. </p>
<p>And they&#8217;ll exist solely so I can be paid to deploy them for the benefit of my clients.</p>
<p>If done properly, this sort of fakery will be very hard to detect.  Probably the only way I&#8217;d get caught would be to advertise the service — or to include quote marks and smiley faces when I blogged about it.</p>
<p>And this is just the truly fake reviews.  There&#8217;s still reviews from friends of the business owner, and &#8220;real&#8221; reviews that have been solicited directly by business owners, some of whom will give discounts in exchange for posting on &#8230; well, on a certain site.</p>
<p>In such a world, reviews by strangers become devalued and personal trust is at a premium.</p>
<p>Not so long ago I heard that we need to see, on average, 20 reviews from strangers before we&#8217;ll believe the prevalent opinion that&#8217;s being expressed.</p>
<p>What will that number be in the future?  50?  100?</p>
<p>Wouldn&#8217;t it be simpler and better to get your advice from people you know and trust? </p>
<p>Via, say, Loladex?</p>
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