My toolkit includes service experience design, ethnography, organization design, and behavioral change, uncovering opportunities through mapping, lean research, team design.
As late deafened gay man, I'm an advocate for inclusive design and have spoken at international conferences on how and how to shift our focus for accessibility to a user problem to be solved, not just a standard to be met. I revel in design ops and what makes high functioning teams function.
If you've gotten this far, I look forward to working with you. :)