TigerDirect - Jobs

Inbound Sales Representative - Miami, FL - Miami, FL

Open Date: May. 19, 2009

Close Date: Jul. 19, 2009

DESCRIPTION The Inbound Sales Representative is responsible for driving sales through up-selling and cross selling techniques as well as delivering exceptional customer service to our web and catalogue customers. DUTIES *Establishes and maintains a high level of customer satisfaction in all sales transactions. *Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches. *Closes prospective customers using working knowledge of the Tiger Direct product line. *Identifies opportunities to up-sell and cross-sell customers. *Handles inquiries with regard to product, pricing order expediting, customer relations and complaints. *Handle all incoming phone calls with courtesy and professionalism. *Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks. *Responsible for handling and resolving customer inquiries accurately timely. *Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request. *Acquire product line knowledge on all Tiger Direct products. *Ability to learn order processing system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks. *Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies. *Understands shipping instructions and comprehends distribution center processes. *Responsible for maintaining and updating customer files. *Request and issue debit/credit memos and return goods authorizations as required. *Correct incomplete orders. QUALIFICATIONS *2 year college degree, 4 year college degree preferred. *Minimum 2 years call center sales experience. *Strong PC and consumer electronics skills- must understand hardware components of a computer. *Excellent verbal and written communication skills. *Afternoon and evening shifts including weekends available. *Excellent organizational skills. *Must be results-oriented, creative and energetic. *Ability to work independently and solve problems. *Ability to sit for long periods. *Clear English speaking.

B2B Account Manager - North Carolina - Raleigh and Durham, NC

Open Date: Jan. 09, 2009

Close Date: Jul. 31, 2009

DESCRIPTION The B2B Account Manager is responsible for driving sales through up-selling and cross selling techniques as well as delivering exceptional customer service to our corporate and government customers DUTIES *Maintain and grow account base through proper balance of maintenance and prospecting phone calls. *Renewing relationships with past buyers to drive future business. *Calling "warm sales leads" to build relationships with new clients. *Working with clients to understand their business issues and provide solutions that meet their needs. (Consultative selling). *Present promotions and special offers. *Price products as per Tiger Directs pricing policy, offering discounts within agreed limits. *Monitor the progress of account development. *Achieve up-sell/cross-sell targets to enhance average order value. *Handle, as appropriate, issues pertaining to your customer list. *Follow-up customers requests for assistance, literature, price quotes, etc., to establish a high level of service orientation. *Be alert for, and report changes in market conditions, competitive activities, and customer preference/ needs. *Maintain designated average of outbound calls per day. *Achieving biweekly and quarterly goals. *Participate in 3 week training including product training, MACS system training and sales techniques. QUALIFICATIONS *High School Diploma required; Bachelor's Degree preferred. *2 -3 Years of Sales Experience. *Familiarity with computers and corporate IT infrastructure. *Goal oriented "can-do" attitude with the ability to be aggressive and persistent. *Enjoy a fast-paced environment and enjoy working with a highly motivated professional sales team. *Excellent written, verbal, and presentation skills is critical. **WARNING: PLEASE BEWARE OF PHISHING SCAMS. OUR COMPANY WILL NEVER ASK YOU FOR BANK ACCOUNT INFORMATION WHEN YOU ARE APPLYING FOR A JOB.**

Systems Engineer�Software Division - Miami - Miami, FL

Open Date: Dec. 13, 2007

Close Date: Dec. 13, 2009

DESCRIPTION The Systems Engineer, in support of the account teams, is responsible for positioning and proving CA's products and solutions to address clients' business and IT needs. Requires a good understanding of CA's solutions and a working knowledge of CA's technology strategies in order to articulate their application to customers' IT practices. DUTIES This position must be perceived by the customer as being both customer centric and solutions oriented. Overall, this position is responsible for delivering positive, quantifiable results for CA and its customers which will be measured across four primary areas: Customer Focus *Work closely with account teams to accurately understand Customers issues that are the impetus for them to consider CA's solutions. *Collaborate with account team to map CA technology to the customers' business drivers. *Understand and articulate CA's technology vision and strategy and communicate its business value and impact. *Communicate CA's capabilities and vision for products and solutions by preparing and conducting demonstrations, whiteboard discussions and presentations. *Set and manage appropriate customer expectations throughout the Opportunity Lifecycle *Establish sustainable relationships with internal / external partners and clients. *Possess a working knowledge and ability to present product functionality and benefits within identified solution sets that support client's technical and functional requirements. *Understand and communicate CA's key competitive differentiators. Financial Targets *Directly assist account teams in achieving financial targets. *Assist sales in accurately assessing and forecasting opportunities. *Evaluate alternative options to execute opportunities by the most cost effective means without negatively impacting deliverable quality or customer's perceptions. *Ensure long-term stability and sustainability of book-of-business. Internal Business Processes *Work with internal /external resources to effectively pursue opportunities. *Disseminate feedback, to CA product management, gained from client experiences and issues to facilitate product improvements or enhancements. *Leadership, Teamwork and Planning *Proactively seek and deliver feedback to local sales management with respect to opportunity progress and issues. *Demonstrate comfort around higher management and technical staff. *Actively share lessons-learned with peers and colleagues. *Demonstrate proficiency in teambuilding and conflict management. *Recognize team members' roles, responsibilities, strengths and weaknesses in order to improve and optimize team effectiveness. *Demonstrate proficiency in navigating internal processes and systems, and supporting roles. *Demonstrate effective time management. Professional Development *Demonstrate ongoing personal and professional development with respect to the following capabilities: *Leverage formal and informal learning channels to continually enhance knowledge and understanding of current and evolving market, industry, technology and competitive trends. *Attain and maintain applicable industry certifications (i.e. ITIL, Six Sigma, CISSP, SNIA, etc.). *Attaining and/or maintaining other industry-recognized technical accreditations (i.e.: Web Services - J2EE, XML, XSLT, .NET, SOAP, Linux, Open VMS, etc). *Develop good Proposal development skills. *Develop understanding of IT's role and impact in supporting the business. *Develop problem solving, solution expertise, consultative 'questioning' and active listening skills. *Develop communication and presentation skills. *Develop team leadership and collaboration skills. *Develop Solution expertise. *Develop Vertical business and industry knowledge (e.g.: Financial, Healthcare, MFG, Government). QUALIFICATIONS Typically requires 3 to 5 years IT industry related experience, preferably with a professional IT services company or software provider. The candidate should possess a broad understanding of technology concerns and the ability to quickly become knowledgeable on CA's overall technology strategy and product solutions. Candidate should have underlying business acumen or experience in order to demonstrate/explain how CA technology can fulfill the business requirements of customers. The individual in this role must possess experience working with customers, sales personnel, customer service, as well as a good understanding of the industry disciplines, technologies and applications. Preferred Education Bachelor's Degree or equivalent experience in an IT, business or sales related field. **WARNING: PLEASE BEWARE OF PHISHING SCAMS. OUR COMPANY WILL NEVER ASK YOU FOR BANK ACCOUNT INFORMATION WHEN YOU ARE APPLYING FOR A JOB.**

B2B Account Manager - Naperville - Naperville, IL

Open Date: Oct. 31, 2007

Close Date: Dec. 31, 2009