My client who is a successful Electrical Distribution company is seeking a motivated experienced customer service representative, who is a great team player with a bubbly personality. Customer service skills are essential as you will be dealing with a variety of customer and client enquiries including order processing, returns and tracking deliveries.

The ideal candidate will have an excellent telephone manner but will also have the forward thinking mentality and the confidence to communicate with new clients and customers.  You will have basic computer knowledge but most importantly you must have a good sense of humour and a “can do” attitude as you will be working within a small but proactive team.

Key Duties & Responsibilities:

• Process orders via fax, email or telephone and offer alternatives and delivery dates where necessary.
• Letter writing
• Answer enquiries on any product in the catalogue, which may mean liaising with the purchasing team or manufacturers.
• Track deliveries for customers and request PODs from carriers.
• Offer special offers to create extra sales
• Make sure that each customer receives the highest standard of customer services.
• Deal with the return of faulty / damaged products as well as shortages and overcharges.

My client who provides a range of insurance and Accident Management solutions has a great opportunity for a Finance Assistant to form part of the finance team who are responsible for the fiduciary accounting systems of the credit hire & credit repair business.

The successful candidate will assist in the management of relationships between the business and its shareholders, clients, staff and suppliers.

Key Duties & Responsibilities:

• Daily banking and posting of receipts
• Allocation of Cash
• Bank Reconciliation and resolution of reconciling items
• Daily cash reporting
• Credit control
• Fee Invoicing
• Compliance with SOX and internal audit processes

One of Europe’s largest independently owned Insurance intermediaries is currently seeking to recruit a professional MI Technician to join their thriving team.

The successful candidate will be responsible for supporting the senior management by compiling management information relating to financial and underwriting results for the company.

Key Duties & Responsibilities:

• To compile monthly underwriting (risks bound) bordereaux reports in a format agreed by the Underwriting Director and Regional Financial Controller, in accordance with required timescales and required distribution
• To compile business trading figures at the end of each month in an agreed format, in accordance with required timescales and required distribution
• To compile underwriting analysis reports relating to rating strength and renewal retention in a format agreed by the Underwriting Director, in accordance with required timescales and required distribution
• To support local and regional management in resolving management queries relating to the areas above, and providing support for detailed analysis where required
• To undertake any additional tasks that may be reasonably requested by line or senior management

The ideal candidate will have knowledge of working within the insurance industry dealing with MI reports and working with senior staff. You will need Advanced Microsoft Excel and Word knowledge, excellent time management & prioritisation skills along with numeracy & communication skills.

For appreciation of your hard-work and commitment you will receive a fantastic starting salary and complete job satisfaction. If you enjoy building and maintaining influential relationships and thriving on the success of managing challenging projects then we need to hear from you today.

My client who is a specialist electrical contractor is rapidly expanding and so is looking to recruit a Purchasing Assistant on the outskirts of Colchester.

Duties & Responsibilities:

• Sourcing parts and materials
• Negotiating prices and discounts with new and existing suppliers
• Placing orders by telephone, email and fax
• Raising orders on sage 200 system
• Assisting with goods inwards and stores maintenance
• Progressing outstanding orders
• General administration duties relating to purchasing

Experience & Qualifications Required:

• Strong English and Mathematical qualifications
• Would preferably have an electrical background
• A confident telephone manner
• Must have excellent attention to detail and computer literacy, with sage 200 being an advantage
• Must have the ability to work to strict deadlines and under pressure

My client who is a specialist electrical contractor is looking for a CAD Documentation Draughtsperson to join their expanding team on the outskirts of Colchester.

Duties & Responsibilities:

• Updating drawings
• Downloading and collating specifications
• Organising and streamlining the documentation libraries
• Creating Project Manuals
• Work as part of a team
• Working from wiring drawings accurately with attention to detail

Experience & Qualifications Required:

• Must have excellent attention to detail
• Must be computer literate
• AutoCAD/AutoCAD Electrical qualification would be advantageous
• Microsoft Office suite of programs
• PDF writer

A specialist provider of Insurance is currently seeking to recruit a trainee commercial insurance advisor to join their thriving team in Bury St Edmunds.

The successful candidate will be given full trainee within this position and will be given the opportunity to flourish within the industry.

To be considered for this excellent position it is essential that you have at least 5 GCSE passes (or the equivalent) at grades C or above, to include Maths and English, a keen interest in the insurance industry.

Insurance experience is not essential but great telephone manner and fantastic administration skills are.

A fast growing Freight Forwarder is looking for an experienced Freight Clerk to join their team and assist in the company’s growth and success.

The successful candidate will take on full responsibility for sourcing, quoting and securing shipments from customers and sub-contracting the work to approved hauliers whilst reaching expected profit and load targets.

The ideal candidate will have previous road freight experience and the ability to build and maintain strong influential relationships with customers. Top draw organisation skills and attention to detail along with the understanding that team work makes the dream work are key attributes. You may be asked to carry out additional tasks within your capability, in order to meet the needs of the business.

Our Client is currently seeking well edudacted mathematical Graduates to join their Traffic Control department. This is an excellent opportunity to join a company who feel that they are the best and most innovative international container transport and logistics service provider; providing a Vital Link to world trade and creating value for their customers, employees, shareholders and partners

The ideal candidate will be customer focused, be able to influence others, work in a team, effectively manage their time and be a good communicator.

Part of the role is about driving change and embracing the client’s culture of continuous improvement and innovating to create efficiency in the work process.

Key Accountabilities:

• With the use of cutting edge technology the operations team are responsible for maximizing its modern fleet of vessels, trains, trucks and containers to achieve the highest level of customer service.
• All members of the team are expected to contribute to the continuous improvement of the department through seeking ever more efficient ways of working.

Skills & Qualifications Required:

• Must have a “can do” attitude.
• Be able to thrive in a dynamic working environment.
• Some interest or experience in programming Visual Basic, Excel macros or even Python
• Maths background at BSc level (or the equivalent)
• Strong A level results (or the equivalent)
• Excellent GCSE’s (or the equivalent)
• Have excellent numeric skills.
• Have strong IT skills with an excellent working knowledge of Excel.
• Have excellent communication and interpersonal skills.

Are you an experienced Sales Manager?

We have been instructed to help recruit a Telesales Manager to join our client’s team based at their Sudbury office.

Our client has been in the mobility industry for over 25 years and have an established reputation for proving the best products and service in the UK.  All of their machines are at the forefront of design and technology and they pride themselves on giving fair prices and a great service to every customer.

They are looking for an energetic and enthusiastic Sales Manager to work alongside the management team and take control of the telesales team.  Your role will be a varied one, and will not only include organising the team in regards to shifts, lunches, on-going training and commission; you will also be in charge of stock management, recruitment of staff and an advertising budget of £300k.  This position will involve Saturday work, but you will be compensated with a day off in the week.

To apply for this position you will need to have a proven background in a similar role and the successful candidate will enjoy a starting salary of £17,000 – £20,000 plus bonuses based on team performance.

My client who deals in the rental of UK holiday cottages is looking for a Sales Consultant/Retentions Executive to join their ever growing team on the outskirts of Ipswich.

Duties & Responsibilities:

• Answering phone and email enquiries, helping guests to book the right holiday cottage that best meets their preferences.
• The property owners will be the customers too, so you’ll frequently be on the phone and email them about potential new and existing bookings, negotiating prices and building up relationships with them.
• Need to provide great customer service.
• You must be able to measure your own success to know what works well and what doesn’t.
• Help to fine-tune and improve our reservations systems.

Skills & Requirements

• A confident and charming telephone manner, and be able to quickly connect with people and guide them through the booking process.
• Good written communication skills, particularly emails where you’ll often need to write quickly and concisely.
• You’ll get a kick from making sales and enjoy working to targets.
• Customer service will really matter to you and you will be expected to go the extra mile.
• A ‘can-do’ attitude and be able to thrive in a busy team environment where everyone pulls together to get the job done
• Strong organisational and time management skills and good attention to detail
• You will be driven, confident, enthusiastic, self-motivated and enjoy working to targets