Transform Your Contact Center

The role of the contact center is changing from a cost center to a strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – and other key metrics that determine if you are delivering real value.

Transform your contact center into a strategic business asset with BroadSoft CC-One—an omni-channel, cloud contact center solution that uses predictive analytics to lower operating costs and improve business performance.

Whatever key performance indicators you use
to measure the success of your contact center,
CC-One will help you monitor, manage
and maximize them.

Contact Center Features for Businesses
Large and Small

Whether you’re a new business creating your first contact center,
a medium size business looking to improve contact center operations, 
or a large enterprise needing visibility and control over multiple contact center sites,
BroadSoft CC-One has a solution that will fit your needs.

 

BroadSoft CC-One is truly unified contact center solution, offering not only omni-channel interactions over web, email, chat and social with your customers, but also integrated collaboration between your agents and the back office through voice, chat and video.

Got an old system in place already? No worries, CC-One can gracefully migrate you to the cloud and all of its benefits, without expensive and risky "rip and replace” approach.

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Experience the Benefits of CC-One

BroadSoft CC-One improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across all major communication channels.

World Class Companies Choose the CC-One Cloud Contact Center Solution

 

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     “CC-One saves us $3,000,000 a year by giving us complete visibility into our outsourcers’ performance in real-time”

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     “Lowered our average speed-of-answer from 40 to 6 seconds”

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     “Reduced our call abandonment rate by half”

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     “I can’t imagine a company not improving their company’s bottom line with CC-One”

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     “Increased our agent productivity by 25%”

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     “Delivered a full ROI in a couple of months”

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     “With CC-One we are able to view and analyze real-time performance metrics across multiple contact centers so that we maintain continuous, high-quality service levels and customer experiences.”

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CC-One is part of the BroadSoft Business portfolio

BroadSoft Business provides a fully integrated portfolio of cloud-based, enterprise-ready cloud PBX, unified communications, team collaboration and contact center applications that include:

Hub, a BroadSoft Business cloud service with built-in contextual intelligence extends its capabilities across all our applications. 

The applications are also underpinned by our three core capabilities: bOpen, bMobile and bSecure.

All our flagship applications are offered on both BroadCloud, our SaaS delivery platform and on BroadWorks, our software platform which resides in the service provider’s network. 

Catch up and leapfrog your competitors with the most advanced business communication suite on the market.

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Common Questions

Will I have to replace my existing systems?

No, the CC-One Hybrid Edition can give you global visibility and drive the behavior of your existing on-premise systems to give you an analytics-driven cloud contact center.


How long does it take to get meaningful analytics and insights?

If you have 6 months of historical data in your existing ACD, CRM, IVR or another system, send us data and BroadSoft will demonstrate how you can achieve meaningful insights and improvements.

What size contact center do we need to have?

CC-One has solutions for small, medium and large contact centers – including multi-site and multi-outsourcer operations.


How long does it take to see performance improvements?

CC-One customers see an ROI in months from increased sales, efficiency, customer satisfaction and retention.

Want to Learn More?
Get Started With CC-One Now.

BroadSoft CC-One helps sales and service contact centers of any size
optimize their performance beyond cost reduction and efficiency to
increasing positive business outcomes, and enables a graceful migration
from premises to the cloud.

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