Everything Typepad

Wanted: One Support Superstar

2013-05-17T12:51:16-07:00

You're an active, happy Typepad blogger with a passion for helping other bloggers. When it comes to engaging your audience you've got all the right moves, with stellar communication skills and plenty of experience with social media. Your customer service skills are bar none, and you dig making other people happy. You love design, HTML, and CSS, and you're pretty good at it, too.

Sound familiar? Then have we got a job for you.

The Typepad Team is looking to grow by hiring one new Community & Support Administrator. It's a part-time position, which is perfect if you're looking to fill your extra time with a fun, challenging job that will net you the camaraderie of a great team - oh, and some cold, hard cash, too.

Check out our official listing below, and if you think the job is for you, head over and apply right here.

Typepad Community & Support Administrator (part-time)
Customer Service | US - Remote, United States

We are looking for an active blogger who has a passion for helping others blog with Typepad by responding to questions from the community. The right person will elegantly answer questions from bloggers with a wide range of product expertise. Issues can include helping users sign in to Typepad, troubleshooting code errors, providing recommendations for updating a blog's design to name a few. This is a remote position and equipment will be provided.

Responsibilities:

Prioritize incoming inquires from the Typepad community
Answer questions about getting started with and using Typepad
Troubleshoot and resolve customer issues

Requirements:

Extensive knowledge of the Typepad blogging platform
Excellent customer service service skills and desire to delight
Ability to provide instructions for both new and experienced bloggers
Excellent communication skills - email, social media, forums, chat, etc
Experience with Windows and Mac operating systems
Experience with Chrome, Firefox, Internet Explorer, and Safari browsers
Familiarity with Facebook, Twitter, Google+, and other social media tools
Availability to work Saturday and/or Sunday for at least 8 hours each week
This is a part-time position for 20 hours per week

Preferred Skills:

Previous experience in web or email based customer support
Experience with CSS, HTML, and website design
Knowledge of mobile platforms - iOS, Android, etc.
Knowledge of SEO
Actively blog using Typepad
Availability to work evenings and weekends

Typepad Release Notes: New Theme and Beta Feature

2013-05-16T17:22:47-07:00

Today's release is all about a new theme and bringing back our Beta team. We'll have an email out to all of you beta team members in a bit, but we didn't want to hold back on sharing the news with everyone until then. Before we get more into the Beta feature, let's discuss the theme.

Raising the Bar

The latest theme is Highbar, which features the sidebar content pulled up to the top of the browser window, even with the banner and blog title.

With four color variations to choose from, you're sure to find one that fits your blog's style. You can make it even more suited to your blog by customizing it with Custom CSS if you're an Unlimited subscriber or higher.

Beta Feature

Now available for Beta users, who are also Unlimited subscribers or higher, is a Head module! Found at Design > Head, there is now a customizable field that is similar to how the Custom CSS feature works. Any content you add into the Head section will be inserted into your blog's HTML, but, and get this(!), it is placed directly within the and tags.

Adding content to the Head at Design > Head

Custom Head content showing in the HTML source of a blog

The Head section is a feature that's been asked about for a while, and we're ready to deliver! What's more, we're ready for the Beta team to test the feature with everything you've got. Throw your custom meta tags, jQuery scripts, and more at it. Report anything you think is a bug with how the feature works.

To avoid any issues, make sure to use the Head module with a test blog until you're confident that what you're adding works. Now, if you go and break your test blog because you added something that doesn't belong in the Head section (check out the sidebar tips on the Head page to find out what those items are), then your first step should be to review your code and any instructions you're following. If, after that, you're not sure why the code broke, your second step is to open a ticket and direct us to the blog in question, followed by detailed information on what your attempting. We'll be happy to take a look and provide assistance.

If this sounds awesome and you're NOT a Beta user, then go to Account > Summary and opt into the Beta team. We look forward to hearing from you.

Zemanta Automatic Recommended Links & Posts Feature Live For All Users

2013-05-16T12:40:51-07:00

A few weeks ago, we introduced you to the Zemanta Automatic Recommend Links & Posts Feature which we've been rolling out to our subscribers. As of today, everyone should have this feature.

In case you missed it before, this allows you to it automatically add related posts from your blog to the bottom of each your posts. The above link has more details on the feature, but this video helps explain what's in it for you and your readers:

Have any more questions? Our Knowledge Base can help you out or you can click the Help link within Typepad to open a new help ticket.

Typepad 101: Insert Large Photos In Posts

2013-05-15T09:00:00-07:00

Welcome to Typepad 101! Whether you want to add some new features to your blog's design, or simply make your blog more functional, Typepad 101 has you covered.

With the release of the additional column width options yesterday, you can include larger images within the body of your post using the custom image options.

To display 850px wide photos in your posts, for example, you can select a 900px width for the main content column at Design > Theme Builder. If you are using another design, the Custom CSS feature available with the Unlimited plan can be used to increase the column width.

Click the Insert Image button when composing your post. In the pop-up box, select Custom and choose Custom from the Image Size drop-down menu. Enter 850px in the text field.

Typepad Beta bloggers will see a slightly different layout
for the Insert Image box with similar custom options.

The width of 850px is chosen to accommodate for the 15px of padding on each side of the main content column and selecting a width with a 50px increment to maintain image quality. (See the post on maintaining image quality for more tips.)

You may wish to center the image within the column as it will be slightly narrower than the column. After inserting the image, you'll see the wide image embedded in your post. Double-click on the image to open the Edit Image options, select the center alignment option, and click Update Image.

Now, you have the tools you need to create a great blog to highlight your photos!

Typepad Release Notes: Theme Builder updates!

2013-05-14T17:24:54-07:00

Today we are happy to announce some much needed updates to the Theme Builder. We have even more updates we'll be providing this year, but this first batch of changes were a bit overdue.

First up, a brand new default style to build from or use as-is. With a light gray background, and uniform font and color selection, the Theme Builder is light years away from its original "earth" form.

Original Style

New Default Style

When comparing the two styles above, take note of how much wider the new default is now compared to the previous. It's the voodoo that we do to bring stuff to you, du--de (we admit that fell a little flat, but we're not Salt 'n' Pepa).

Okay, not really. It's not magic of any kind, but it's still our favorite of this release: new column widths (*arm pump*)! Before today's release, the Theme Builder had only a handful of widths to choose from for both the Main Content and Sidebar columns. After today's release, however, there are two whole handfuls--no, really! No longer are you forced to choose between narrow sizes or Fluid for the Main Content column; nor shall you be limited to small sidebars.

Check out these screenshots of the new options:

Choose from 300-1000px or Fluid for the post column!

Choose between 150-400px for the sidebar!

These changes mean great things for all users, but here are some examples that we're stoked about:

Plus subscribers have even more control over the look of their blog and aren't forced to upgrade just to change the column widths;
A variety of widths means that the Theme Builder is a fantastic fit for all types of blogs, particularly now for the photographers, scrappers, crafters, and, well...everyone(!);
The new sidebar widths mean there's room to allow for wider content and a better fit for advertising, images, videos, and other secondary content.

There are so many things to enjoy about these updates, and we hope that everyone is as excited about them as we are. It's definitely been a long time coming, but what's thrilling is that these are only one small chunk of all the updates and new features we've got in store for Typepad.

Want to stay in the loop for when those new features are released? You know what to do--keep checking back here for more news! You can also join the Beta team to help test new features (hint: we've got something ready for Beta testers soon, so sign up!). And, as always, we'd love to discuss everything having to do with Typepad with you and other bloggers, so hop into the community forums if you're not already an active participant.

Combating Comment Spam: An Update

2013-05-14T10:31:20-07:00

Today, we want to address the recent spam attack that caused many of our bloggers to experience a sudden and very unfortunate influx of comment spam. We were just as frustrated as you were by the situation, and fixing it was our top priority.

Last week, we worked closely with Impermium to fix the problem. They quickly made several changes to limit the number of comments that were getting through the filter. Additionally, we changed some default behaviors on our end which should also help reduce the spam you receive.

If you're noticing legitimate comments are being caught in the spam filter, you can publish those via the Comments tab by selecting the "spam comments" in the drop down menu.

We're working hard to figure out why this is happening, and we need your help. If your legitimate comments are being caught, please publish them and open a Help ticket that includes a link to the comment. Essential information like this will help us get to the bottom of things more quickly.

We appreciate you sticking with us as we continue the good fight against spammers!

From Say Daily: Page Views Are Dead, Long Live Engagement

2013-05-10T05:21:31-07:00

You try to frighten me. Admit so, sir. This is some new form of torture.

- Alex in Stanley Kubrick's A Clockwork Orange

For the last 10 years, media watchers and content creators have been talking about how consumers are time-poor, and advertisers have to fight that much harder to get the attention of consumers. And yet media is not sold based on how much time people spend engaging with the content. I'm not talking about buying a 30-second TV spot, or a 15-second radio ad here. I'm talking about people reading an article and taking the time to comment on it or share, people playing a game and posting a high score, or watching a video – again and again.

Advertisers are still, despite all the research into online habits, buying into supposed impact strategies. The worst of these are homepage takeovers (often found on content site homepages – the traditional portals and media properties). Never mind that the average time spent on these content pages can be fractions of a second. If you go to MSN's homepage, you're probably there to go to Outlook (formerly Hotmail), similarly with Yahoo! or AOL. If you're on a showbiz gossip site like MailOnline, TMZ or DigitalSpy, you’re busy scanning down the page for headlines or images that catch your eye.

And this is where the false logic of numbers comes into play. The unique visitor scores for these kinds of home pages will look reassuringly high, even though there's little quality time spent with the content. Advertisers like the idea of a campaign that's “impactful” (even if it isn't a real word), and by “impactful' they mean big. [Read more at Say Daily's The Week in Venn]

Typepad 101: Custom CSS Magic!

2013-05-08T08:07:00-07:00

Welcome to Typepad 101! Whether you want to add some new features to your blog's design, or simply make your blog more functional, Typepad 101 has you covered. If you're at a plan which doesn't include Custom CSS, you can upgrade to put these tricks to use on your blog.

While Typepad gives you great design options right out of the box, some times you just want to jazz things up. It's easy to do this with Custom CSS and the options are as unlimited as your imagination. Here's just some of the ways you can spiff up your blog.

Social media is super important in today's world. What better way to highlight your own social media links than by putting fancy social media icons on your blog? This is a great way to show off your own individuality and put your links out there at the same time.

Your own name and brand is another thing you can easily promote on your blog by adding a signature to the end of each post automatically. This is another excellent way to get your own personality integrated into your blog.

If you want to get even fancier, how about adding your own custom sidebar module headers? Just look at the cute examples in that post. Wouldn't your blog look great with something like that?

Perhaps you're using a border on your columns but it doesn't extend the whole way down the sidebar. This might be a bum you out, but it's something you can change without much work.

On the other end of the spectrum, maybe you're using a design that's perfect except for one little thing. Custom CSS can also help you hide design elements so that your design is exactly how you wanted it.

In addition to all of these changes, don't forget you can work even more CSS magic with Google Web Fonts. Changing up a font or two on your page can breathe new life into just about any design.

The Knowledge Base has other great articles on Custom CSS. Our overview article is a great jumping off point.

Have any questions? Need any help? We're always here for you!

Featured Blog: British Library's Medieval Manuscripts

2013-05-06T08:39:10-07:00

NAME: British Library
BLOG: Medieval Manuscripts
TYPEPAD MEMBER SINCE: 2006
WHY YOU'LL LOVE IT: What do Magna Carta, Beowulf and the world's oldest Bibles have in common? They are all cared for by the British Library's Medieval and Earlier Manuscripts Section. This blog discusses the library's digitization projects, and sheds a little more light on subjects once kept in the dark.

FOLLOW: Typepad | Twitter

From Say Daily: What Advertisers Can Learn From the Top Personal Brands

2013-05-03T08:05:47-07:00

When you brand yourself properly, the competition becomes irrelevant.

- Dan Schawbel, Millenial Branding

We can all learn a lot from people, not just companies, when it comes to building a brand. The personal brands of celebrities can really teach us a lot about what it takes to be successful in the advertising world today - and tomorrow. Here are a few examples of what some really well-crafted personal brands can teach us:

1. Transparency gives your brand more authenticity. Louis C.K., the famous comedian that sells out shows and has attracted a massive following online and off, knows a lot about transparency. He doesn't play by the traditional entertainment rules and recently released an exclusive comedy special on his website for only five dollars. He asked his fans to not steal the video and put it on illegal websites. His willingness to interact with his fans and be upfront about everything made it a huge success. He posted a screen shot of his PayPal account which showed that the special made over a million dollars. The relationship he has with his fans is that as long as his products aren't stolen, he will continue to produce great content. Advertising agencies should be mindful about how much they spin and deceive others through the media. If you're honest and genuine, you become a likeable brand.