UCLA Knowledge Base

Installing O365

Tue, 07 Jun 2022 17:51:11 GMT

Go to office.com and choose Sign In.

You will be prompted to sign in with an email. Use the Social Sciences account. This will always be @ss.ucla.edu.

The account name is usually contained in your departmental email. Your DTA can also find the account via Active Directory for your department.

The sign in will take you through the fs.ss.ucla.edu single sign-on page (if you have not yet enrolled, that can be done at: o365.ss.ucla.edu).

Once logged in, there will be a landing page. In the upper right corner, locate the Install Office button. Choose O365 Apps from the drop down.

This will install the full O365 suite of software.

Once installed, launch any program, you will find a option to sign in and proceed with the @ss.ucla.edu email once more. This will log you in across all Office programs.

Bruin Learn Knowledege Base articles

Mon, 23 May 2022 18:23:55 GMT

The LMS team is constantly adding new Bruin Learn articles. Visit their knowledge base site to find instructions and resources.

Full Disk Access for Malwarebytes on Mac

Thu, 04 Nov 2021 23:14:38 GMT

1. On your Mac device, open System Preferences.

2. Click the Security & Privacy icon.

3. In the Security & Privacy window, click the Privacy tab.

4. Scroll down to find Full Disk Access and select it.

5. Click the lock icon at the bottom-left corner of the windows to make privacy changes.

6. You are prompted to enter your login Password to allow changes to your Security & Privacy. Click Unlock.

7. Check the box next to Malwarebytes Protection in the list.

8. Once completed, click the lock icon at the bottom-left corner to prevent further changes to your settings.

Reference:
https://support.malwarebytes.com/hc/en-us/articles/360039018413-Manage-groups-in-Malwarebytes-Nebula

IBM HOD installation Mac 10.15+

Tue, 19 Sep 2023 20:16:41 GMT

The website for all software for OASIS:

(if you have a CERT error, read the very bottom of this article)

https://www.it.ucla.edu/support-training/supported-software/hostexplorer-stunnel-mochasoft-brown SCROLL TO THE BOTTOM FOR IBM HOD (Mac 10.15+)
(don’t mind the link saying its only stunnel/brown etc)

OK here is how you install>>>

Java Must be installed for IBM HOD to work.

FIRST : Install Latest Java if you haven’t already:
https://www.java.com/en/
(click Agree and Start Free Download)
Save to Desktop or Downloads
Double Click on JRE-#u###-macosx-x64.dmg (# = version number)
Double click on Java # – ### Icon now created in the same folder (desktop or downloads)
Double Click on Java # Update XXX
Click on Open
Click on Install
(Requires Permission) Type in your MAC password and click OK.
This will install Java (wait about 1minute)
Click Close. (Java now installed)

SECOND: Now, let’s download IBM HOD from the website. Direct link to BOX is below.

Download IBM HOD for MAC 10.15+:

https://ucla.app.box.com/s/x35ar0ww9vlklscj2hnea6jpg0mhcdq1
· Login to BOX (UCLA SSO)
Download SA-HODv14.zip
· · Save to Desktop or Downloads Folder.

To Install:
· Double Click ZIP file which creates a SA-HODv14 FOLDER on the Desktop or Downloads Folder.
· Copy the WHOLE SA-HODv14 Folder to your Applications Folder
· Now, from Applications Folder, open the SA-HODv14 Folder and double click on LaunchHOD.nnlp
(you may need to RIGHT CLICK and OPEN to allow MacOS to allow the app to open)
· A Java warning message will pop up asking if you want to RUN this application.
· You may get a message asking to get access to the desktop.
· Click “Do No show again” and click RUN
· This will launch the IBM Host-On Demand screen launching the IBM HOST ON DEMAND Configured Sessions Window.. now the next step…

To Configure OASIS:
· Click on Add Session
· Click on 3270 (will change color when selected)
· Click on Import
· In the path copy this: /Applications/SA-HODv14/lib/OASIS.hod
· Click OK, and click OK that it’s been successfully imported.
· Click Close on the ADD Session screen

You will now see UCLA OASIS 3270 ICON in the Configured Sessions Window.

(MAKE SURE YOU HAVE UCLA VPN TURNED ON/CONNECTED IF YOU ARE NOT ON CAMPUS)

· You can double click to launch OASIS session.
· Login to OASIS as needed.

From now on, you can double click on the IBM HOST ON DEMAND icon on the desktop to launch OASIS. (OR ADD TO YOUR DOCK / MENU BAR)

HOW TO UPDATE YOUR CERT IF EXPIRED: DOWNLOAD THE UPDATED CERT HERE. (BOX LOGIN REQUIRED)

UPDATE CERT (as of 09/18/2023)
The new cert is now listed [CustomizedCAs.p12]
https://ucla.box.com/s/43gm4juctza961hap3eta9ic9vvcjyfj

DOWNLOAD and COPY that file to the LIB file under /Applications/SA-HODv14/lib. It will ask to “REPLACE”. (You can open up a 2nd finder window, and drag and drop the file)

Done. Restart IBMHOD… works again.

Awarding Extra Credit for Completing Course Evaluations in MyUCLA

Wed, 23 Feb 2022 20:22:11 GMT

Instructors can award students points for completing the course evaluation. A category and grade item need to exist in the MyUCLA Gradebook (not the Gradebook Express) for the “Import to Gradebook” link to be available in the Evaluation of Instruction Reports page that can help you import grades to students who have completed the course evaluation. To do so:

Log into MyUCLA and click the Gradebook link for the class.
Continue into Gradebook rather than Gradebook Express.
Select the option to use the Gradebook Helper. This will lead you to three steps you can complete in order to create the grading schema.
Set the general properties (i.e. if TAs should have Gradebook access, alternative weights for your grading categories, etc).
Select the categories to be used (Only Participation category will work for this process)
Set the category to a percentage to match the amount you wish to award for extra credit (you may need to reduce category/item values for Participation to be saved). Click the Continue button to move to the next step.
Create a grade item for the category.
Once the grading schema has been created and you are ready to import the scores for the evaluation, go back to your MyUCLA Classes page where the classes for the current term are displayed for you.
Click the Evaluation Status link for the class to be taken to the Evaluation of Instruction Reports page.
Click the Import to Gradebook link and you will be asked to select the item into which the participation information should be imported. You will then need to select the maximum number of points possible for the item. The system will suggest a value based on one point being possible for each survey (evaluation of instructor, evaluation of TA, etc.) a student needed to complete. You can either accept this default or change it to another point value.
Once the maximum value is set, click the button provided to import the information.
Confirm that you see points listed for students.
Download the information from this grade item.
Click “Extra credit” from the Gradebook Menu.
Upload the grades you downloaded from Participation and click “Preview Results” to ensure that the grades are captured.
Save the Extra Credit grades.
Return to the Gradebook and remove the Participation category. If need be restore any reduced category/item values to their original level.

If you are having trouble setting up the gradebook or pulling the evaluation grades into the MyUCLA gradebook, you can reach out to their helpdesk at gradebook@college.ucla.edu.

The Evaluation of Instruction Reports page should show you the course evaluation as well the TA evaluations.

Adobe Acrobat 2017 Uninstallation and Adobe Creative Cloud Installation

Fri, 04 Dec 2020 01:13:02 GMT

To migrate from an older version of Adobe Acrobat to the Adobe Creative Cloud please follow these steps:

Please note this guide references Acrobat 2017; you may have a different, older version installed.

Adobe Acrobat Uninstallation Instructions:

First you will need to uninstall Adobe Acrobat 2017 from your devices. Please remember to save any unsaved work because your computer will need to be restarted.

If you are a Windows user:

Windows: To uninstall Adobe Acrobat 2017:

1.) Start Menu (Windows) search for Adobe Acrobat 2017.
2.) Right click on Adobe Acrobat 2017 and click on Uninstall.

3.) You will be automatically prompted to Programs and Features. You will then right click on Adobe Acrobat.
2017 and click uninstall. This example shows Adobe Acrobat DC.

4.) The following dialogue box will appear. Click on “Yes” and it will restart your computer.

Once Adobe Acrobat 2017 has been uninstalled and your computer rebooted. Please scroll down to the instructions to access Adobe Creative Cloud.

If you are a Mac OS X user:

OS X: to uninstall Adobe Acrobat 2017:

1.) On the Applications folder in Finder (OS X) search for Acrobat Uninstaller under Adobe
Acrobat 2017.

2.) Select Adobe Acrobat and click “Open.”

3.) Click on “Ok” to remove Adobe Acrobat 2017.

Adobe Creative Cloud Installation Instructions:

https://www.it.ucla.edu/support-training/tutorials/adobe-creative-cloud-installation-instructions

After you finish step 12 in UCLA IT Services’ linked Adobe Creative Cloud Installation Instructions above. Follow the instructions below to install the application onto your computer.

1.) On a Windows computer go to “Start” on the taskbar and search for Adobe Creative
Cloud. On a Mac computer go to the Mac Applications folder and search for Adobe
Creative Cloud.
2.) Open the application and you should be prompted to all the applications.

3.) Once you locate Adobe Acrobat DC, click on “Install” and it will begin to install. When the installation is complete under Installed. On Acrobat DC, click open and the app will open.

Adobe Acrobat installation is complete: Note you can also find Adobe Acrobat through the Start Menu (Windows) or Finder (OS X).

References:
https://helpx.adobe.com/download-install/kb/uninstall-reinstall-acrobat.html
List of Previous Acrobat Versions:
https://en.wikipedia.org/wiki/Adobe_Acrobat_version_history#Acrobat

Transfer Zoom Recording to UCLA Box

Tue, 24 Nov 2020 20:29:24 GMT

To download Zoom Recordings and Upload to UCLA Box please follow these steps below:

1) If you will have to login into UCLA Zoom Video Conferencing. Use the link below and login using your UCLA Logon.

https://ucla.zoom.us/

2)Once logged in. On the menu to the left hand side click on Recordings.

3)Once there click on the recording you would like to download and click on More and then Download.

4)Once downloaded to your computer. Save it where you would like to store it on your personal computer.

In order to upload your Recordings to UCLA Box please follow these steps:

1) Login into UCLA Box. Use the following link and sign in with your UCLA Logon .

https://ucla.box.com

2) Once logged into UCLA Box. At the top right corner click on Upload.

3)You will have an option of uploading a File or Folder. Click on your preference.

4)Located your downloaded recording that you saved to your computer. Once you upload the file (or Folder) it will appear in the Files or Folder section.

5)If you want your recording to be uploaded to a specific location select the folder and follow the same instructions as shown above. For instance, I want to save my recording in Michelle’s Files Folder, so I click on it. And followed the same instructions.

6)The link below will show you how to share files uploaded onto UCLA Box.

https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links

Reference:
https://support.zoom.us/hc/en-us/articles/203741855-Cloud-recording

Adobe Acrobat Name User Login

Tue, 24 Nov 2020 20:52:50 GMT

If you are signed out of Adobe Acrobat 2019 or are login in for the first time please follow these steps

1)To access Adobe Acrobat, first look for your application on your computer. In the search bar located on the left-hand side of your taskbar, next to the Windows button, type the name of the app.

2) Once you find the application, then open it and at the top of the taskbar click on Help and the on Sign In.

3) Once you click on the Sign in button, it could take a few seconds before the pop up appears. Click on Sign In at the bottom.

4) Type @ucla.edu or UCLA email address. And click Continue.

5) The last step will be entering your UCLA Logon ID. Then you should be logged in.

These steps need to be repeated every 90 days.
Reference: https://softwarecentral.ucla.edu/adobe-named-user-licensing

Change the default save location in Microsoft Office

Fri, 06 Nov 2020 02:22:21 GMT

To customize the default save location in Microsoft Office. This may be particularly useful in later versions of Microsoft Office as the default location is often changes from a user’s local Documents folder (inside My Computer) to Onedrive (Microsoft OneDrive), which may be confusing to users who do not realize their default save location has changed.

Steps:

Open the Office application where you want to change the default save location.
Click on Options (usually at bottom-left)
Click on Save (left-hand column)
In the Save documents section (Word)/Save workbooks section (Excel)/Save presentations section (PowerPoint), please check the box for Save to Computer by default.
Verify the Default local file location is set to the user’s preferred location.
Hit ok to save your changes.

https://support.centrestack.com/hc/en-us/articles/360034998913-How-to-change-the-default-save-location-to-a-custom-path-in-Office-365-2016
https://support.microsoft.com/en-us/office/customize-the-save-experience-in-office-786200a7-f5f2-4d26-a3ae-b78c60dd5d3b

Adding additional emails to MyUCLA roster emails

Wed, 29 Apr 2020 18:21:17 GMT

If the instructor wants to include emails addresses of those who are not enrolled in the course, the instructor can use the CC line. In the future, if the instructor sends another email to the class, the additional emails will appear in the CC line as well.

Instructional Resilience

Thu, 17 Sep 2020 16:23:10 GMT

List of lists about academic continuity

Options for online computer labs

This is a list of vendors already in UCLA’s purchasing system.

Making PDFs accessible in Adobe Acrobat

Thu, 21 Feb 2019 21:55:26 GMT

Getting started

This write up is not meant to be the official way to make PDFs accessible. We encourage you to visit the Disabilities Computing Program (DCP) and check out their workshops held throughout the year. This article will cover two types of PDFs:

If you created the PDF from a word processor
If you scanned a page into a PDF

If you created the PDF from a word processor

Regardless what word processor the PDF was generated from, you should have a PDF that has its text recognized, so it can be read through most screen readers. But just in case:

Open the PDF in Adobe Acrobat
Click on the Tools tab or use the Find your tool here search box and search for Accessibility
Click on the Accessibility button
A menu for Accessibility should open up to the right of the document, click on Full Check, then click on the Start Checking button in the window that opens
Review the Accessibility Checker report that opens to the left of the document
1. Click and expand each heading to review the full report
2. Right clicking on the items will tell you if you need to resolve the issue
Save the PDF

If you scanned a page into a PDF

This use case is if you received a scanned document as a PDF and the text has not been recognized (or OCR).

Open the PDF in Adobe Acrobat
Click on the Tools tab or search for Action Wizard
Click on the Action Wizard button
A menu for Action Wizard should open up to the right of the document, click on Make Accessible, then click on the Start button
1. You may need to correct some issues before the document can be scanned, for example, if the title or author of the document is missing
2. Select the primary language of the document, but set Output as “Searchable Image” and Downsample To “600dpi”.
3. Leave the Accessibility Checker Options as is, then click the Start checking button
Review the Accessibility Checker report that opens to the left of the document
1. Click and expand each heading to review the full report
2. Right clicking on the items will tell you if you need to resolve the issue
Save the PDF

This will help you make your PDF accessible to screen readers, but you will still need to manually review the reports and resolve the issue. We highly encourage you to reach out to the DCP office if you have any questions or concerns: https://dcp.ucla.edu/staff/

HP Elitedesk 800 G4 WDF_VIOLATION error

Mon, 15 Oct 2018 17:12:28 GMT

HP EliteDesk 800 G4 systems may experience a BSOD upon startup after the installation of Windows 10 October 2018 updates.

Update 12 October:
Microsoft fix posted, KB 4468304.
https://support.microsoft.com/en-us/help/4468304

If you are seeing a BSOD, please go to “Scenario 2”:
https://support.microsoft.com/en-us/help/4468372/hp-devices-may-experience-blue-screen-error-wdf-violation-after-instal

Original article:

To resolve this issue, in Windows 10 Startup Repair, enter a command prompt, go to \windows\system32\drivers , and delete hpqkbfiltr.sys .

Reboot and the system should roll back the latest updated attempted. You will then need to run Windows Updates again to re-apply the latest updates, which should install successfully.

Source:
https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-Elitedesk-800-G4-Bloatware-and-bluescreen-issue/m-p/6857912

Microsoft Translator for real-time captioning

Wed, 19 Sep 2018 17:56:01 GMT

Microsoft Translator is an AI-powered automatic speech recognition software tool. It can be useful for real-time captioning with the ability to export a transcript when you are done:
https://translator.microsoft.com/.

You will need an Office365.com account and it looks like it is free. Be sure you test your mics before launching the program (via web browser for app).

Error 45054 iTunes Store

Mon, 13 Aug 2018 15:39:11 GMT

If you get -45054 error in the iTunes Store, on either a MAC or PC
https://support.apple.com/en-us/HT204649?&cid=acs::fm-itunes_HT204649

Also, you may need to log into www.apple.com and delete the signed in device that is having the problem.

How to login to Skype for Business 2016 for Windows

Thu, 09 Aug 2018 18:22:57 GMT

This document provides a step-by-step set of instructions on how to login to Skype for Business 2016 for Windows as provided by IT Services, Enterprise Messaging.

Enter your email address and click Sign In.

Click Sign in with another account.

Enter your email (Enterprise Messaging) username, use the format “username @ ad.ucla.edu”. This is the same username you would use to access Outlook Web.

You may see a dialog box similar to the one below. Select Work or school account.

Wait while the browser loads the login windows.

Enter your email (Enterprise Messaging) password and click Sign in.

You are now ready to use Skype for Business 2016 for Windows.

NOTE: If you receive a dialog box similar to the one below, check the Always trust this server box and click Connect.

Bulk print multiple files at a time

Mon, 10 Sep 2018 17:55:44 GMT

If you want to bulk print a bunch of files on your computer, you can do this on Windows 7 and up. The files need to be in the same file type (all PDFs or all Word docs) and you can only print 15 files at a time. To bulk print, open the folder that contains the files. Select 15 files (you can hold Shift and click on the files, or Ctrl and click if you want to select certain files to print). Then right click on your mouse and select Print. You will not be prompted with the printer settings, it will print to the last printer you printed from (so it might be best to do a test print and print out one first). Then repeat for the next batch of 15 files.

For a Mac, open the System Preferences app, then open “Printers & Scanners.” Select the printer you are going to use in the Printers list, then click on the “Open Print Queue” button. Drag all of the files you wish to print into the queue box. Your print job will start immediately, so you can continue to drag all of the files into the queue.

Read mode in Microsoft Word

Fri, 03 Aug 2018 02:03:57 GMT

Some users have reported issues that documents they could previously edit in Word are no longer editable.

After checking document security options and finding no security applied that would prevent editing, it turns out the document had somehow defaulted to opening in Read Mode.

From the ribbon, go to View , then Edit Document .

Once the normal editing tools are restored, the View ribbon will show the usual viewing options on the left side, which usually comprise: Read Mode, Print Layout, Web Layout, as well as Outline and Draft.

Reference:
https://social.technet.microsoft.com/Forums/ie/en-US/8666ac8e-000d-4151-a185-271bc900807c/unable-to-edit-a-word-2016-document-when-loading-an-existing-document?forum=word

How do I set the importance of an email in Office 365 Outlook Web Access?

Thu, 02 Aug 2018 20:56:58 GMT

You can let people know the urgency of a message by setting the importance to High, Normal, or Low.

How to set importance in Office 365 Outlook Web Access:

When composing or replying to an email, click the drop down menu at the bottom, next to the row of icons. Hover your mouse over “Set importance” and click on the desired level of importance. By default, importance is set to Normal.

Sharing Office 365 calendar with an iOS device

Mon, 23 Jul 2018 18:23:00 GMT

To share an Office 365 calendar with a non-EM user (such as a g.ucla.edu or non-ucla account), follow these steps:

https://thepracticalsysadmin.com/add-office-365-calendars-to-google-calendar/

Beware! Depending on the platform, you might import the current calendar rather than subscribe to it.

To subscribe, you want to copy the long url rather than “share” it.

Subscribe to ICS calendar in iOS

To get a calendar subscription, you need to subscribe as described here.

https://www.imore.com/how-subscribe-calendars-your-iphone-or-ipad

This procedure worked for me using the .ics link (rather than the .html link) on iOS 11.4.1