Service Status Page

CLOSED: UK Grid Main Phone Number Down

noreply@blogger.com (The UK Grid Network LTD) — Sun, 05 Jun 2011 11:19:00 +0000

Dear customer,

Our VOIP gateway provider is also experiencing issues and as such our 0845 260 4743 number is not working at this time.

If you need to contact a UK Grid engineer please call +44 (0)709 080 4743, or email support@ukgrid.net

Sorry for any inconvenience, as soon as this issue is rectified we will send an update.

Kind regards
The UK Grid Team

UPDATE 2

Our VOIP provider has recitified the issue which was a UK Wide fault. This issue is now closed.

Sorry for any inconvenience.

Kind regards
The UK Grid Team

CLOSED: Level3 London Router Crash

noreply@blogger.com (The UK Grid Network LTD) — Sun, 05 Jun 2011 10:43:00 +0000

Level3 have suffered a router crash in London meaning we have lost our BGP connection to them. Level3 have a master ticket reference logged for this incident and are working to restore service. Our clients in London who are directly connected to Level3 will have a loss of service, our multihomed transit customers are not at risk as we have diverse Level3 connectivity and other transit providers.

We will be chasing for an futher update in 30 mins.

Rgds
The UK Grid Team

UPDATE 2

Level3 TAC are due to arrive on site at 12:30 to start troubleshooting the issue.

Rgds
The UK Grid Team

UPDATE 3

Level3 engineers are still working on the issue and as yet there is no ETA.

Rgds
The UK Grid Team

CLOSED

Service has been restored and was caused by a breaker issue in Telehouse North

CLOSED - Hibernia Atlantic Emergency Maintenance

noreply@blogger.com (The UK Grid Network LTD) — Sat, 21 May 2011 21:51:00 +0000

We have just received the following Emergency Maintenance notification from Hibernia
Atlantic

Start Time: 02:00 GMT Sunday 22nd May 2011
End Time: 06:00 GMT Sunday 22nd May 2011

Reason for Maintenance:

Hibernia Atlantic has experienced a DC issue today in our POP in Williams’s house, Manchester, UK. The extent of the issue is unknown at present and is currently non service affecting but we must engage our DC Engineer to investigate this at the times above as an emergency, giving as much notice as possible to all customers, and to avoid a prolonged outage at a later time.

We will endeavour to prevent any outage to your service, however, depending on our findings. Engineer’s findings we may need to go intrusive on our equipment. Because this is a DC issue, for health and safety reasins we must treat this with the highest priority.

The UK Grid circuit is protected however based on the fact that the above could mean their equipment has some kind of fault we are taking this notification as an AT RISK issue. Directly affected customers have been notified of this alert.

Kind regards
The UK Grid Team

UPDATE:

We have received the ALL CLEAR from Hibernia this morning regarding the Emergency Maintenance Window in Williams House, we do not know the exact details of the issue however we are no longer at risk.

Kind regards
The UK Grid Team

CLOSED - IFL2 Switch Failure

noreply@blogger.com (The UK Grid Network LTD) — Sat, 21 May 2011 16:34:00 +0000

It appears that one of our switches in IFL2 has failed, we have an engineer on route to diagnose now.

Further updates will be posted ASAP.

UPDATE 18:01

Our engineer has attended site and rectified the issue which affected a small number of directly connected clients. UK Grid would like to apologise for any inconvenience caused.

Rgds
The UK Grid Team