tag:blogger.com,1999:blog-32894430921985571352024-09-07T14:55:55.357-07:00Anonymoushttp://www.blogger.com/profile/12485086272958827181noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-3289443092198557135.post-70357444011840932162012-03-31T23:21:00.001-07:002012-03-31T23:21:31.984-07:00<div dir="ltr" style="text-align: left;" trbidi="on"> I have been with my mobile service provider for five years now. I didn't even realise that so much time has past but due to the length of time I have been signed up, I see myself as a "loyal customer" and expect to be treated accordingly.<br /> <br /> I have two phones with this provider, both of which are on prepaid, but for most of this time it has mostly been the one phone that I have had with them as the other one is new. I am sorry to report that I feel like my phone company has done nothing to "wow" me, ever. But here are my main gripes and disappointments with them.<br /> <br /> 1. Annoying marketing calls.<br /> <br /> I am constantly receiving marketing calls from my service about switching to a plan, despite having said "not interested" in the past. Here are the things I liked least about the marketing calls:<br /> <br /> - One marketer when arranging a time to call back made a joke about "its a date". It wasn't. I did not know the person from a bar of soap and was not amused or flattered. This did not lead to me signing any phone plan.<br /> <br /> - Lack of anything cool offered. There were no incentives like a cool phone or anything offered, I have yet to be offered a plan with a cool phone despite saying I am not interested in plans without a phone. I have a cool phone by the way, but I had to get it myself because my network is not good.<br /> <br /> - Lack of listening/empathy. I told the last marketer that I was unimpressed with tech support and their customer care line and he barely bothered to listen but simply launched into a speel about signing a plan. I did not.<br /> <br /> 2. Bad tech support.<br /> <br /> I phoned tech support/customer care and was told that they only help people on plans. I told them I would never sign a plan with them. I sorted out my own problem, at &nbsp;my own expense. &nbsp;I was annoyed that prepaid customer got treated differently to customers on a plan. If it was meant to encourage me to sign up for a plan it had the opposite effect<br /> <br /> 3. No cool rewards<br /> <br /> My network provider has a reward type scheme, but nothing I have ever gotten has been cool or awesome. Most of the rewards have been low level junk that I could do without. I used to dream of winning a free phone or camera, but now I see that that will never happen.<br /> <br /> I look forward to finding a new phone network in the future</div>Anonymoushttp://www.blogger.com/profile/12485086272958827181noreply@blogger.com0tag:blogger.com,1999:blog-3289443092198557135.post-9300497927773027882012-03-31T22:22:00.000-07:002012-03-31T22:22:02.694-07:00<div dir="ltr" style="text-align: left;" trbidi="on"> This blog details my experiences as a very unimpressed customer, and what I think is bad customer service, at least to me. Usually the products and services on the blog will be discontinued ASAP once better ones with better customer service are found.<br /> <br /> AT THIS STAGE THIS BLOG WILL NEVER NAME THE BAD SERVICE/PRODUCT, IT ONLY GIVES CLUES FOR THE DISCERNING.&nbsp;</div>Anonymoushttp://www.blogger.com/profile/12485086272958827181noreply@blogger.com0