UniFi Specialist by TM

TM ADDRESSES DATA BREACH OF UNIFI MOBILE CUSTOMERS CONTACT INFORMATION

2023-01-03T10:14:00.001+08:00

Telekom Malaysia (“TM” or “the Group”) has been made aware of a data breach (specific to contact information only) on 28 December involving a limited amount of Unifi Mobile customers’ information.

After investigations, TM has found 250,248 Unifi Mobile customers to be affected in this data breach, constituting both individual customers as well as SMEs. The type of data that was breached involved customer names, phone numbers and emails. No other information was breached. TM confirms that the breach has been contained and have taken steps to minimise the potential impact to these 250,248 customers. The specific customers affected have been notified. Customers who have not received any notification are not impacted. TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); and the Malaysian Communications & Multimedia Commission (MCMC)).

While additional security measures have been put in place to isolate the risk and protect our customers, we wish to inform that our customers did not experience any service disruptions in this incident.

TM is closely monitoring the situation and is conducting additional assessments. We advise customers to take extra precautions when receiving communications from unknown parties, as well as to secure their online information at all times. The privacy and security of TM’s customers remain our highest priority and we take such matters seriously. We will continue to strengthen and ensure our data security framework, policies, systems and processes are continuously benchmarked against Bank Negara Malaysia's Risk Management in Technology (RMiT) standard and ISO27001, as well as other global standards to prevent such occurrences.

Get guaranteed Shopee voucher with Unifi TV subscription. Share this promotion with your friends and family!

2022-12-16T13:32:00.003+08:00

Congratulations Winners of GCEO Award #IniCaraKita October 2022

2022-11-17T13:38:00.009+08:00

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Kabel Dasar Laut STINGRAY II menyediakan keterhubungan ke Pulau Redang

2022-11-16T13:44:00.006+08:00

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Get FREE unlimited 5G data with Unifi Mobile Prepaid

2022-11-14T13:47:00.003+08:00

Thank You Warga TM One for joining TM One Townhall Q3 2022

2022-11-11T13:51:00.003+08:00

Thank You Warga TM One for joining TM One Townhall Q3 2022

TM is recognised as Top 5 best organisations in the Excellence in Resilience During the Covid-19 Pandemic

2022-11-08T14:06:00.003+08:00

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unifi Consumer Agile Tribes to become everlasting champion!

2022-11-04T14:13:00.003+08:00

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Carrier Grade Network Address Translation (CGNAT)

2022-11-01T13:55:00.002+08:00

Carrier Grade Network Address Translation (CGNAT)

Kejohanan Badminton Piala Presiden Kelab TM Pahang

2022-10-29T14:18:00.003+08:00

Kejohanan Badminton Piala Presiden Kelab TM Pahang

Kejayaan Pemasangan Free Space Optic di Pulau Aman, Pulau Pinang!

2022-10-14T14:00:00.003+08:00

Kejayaan Pemasangan Free Space Optic di Pulau Aman, Pulau Pinang!

CyberSecurity Malaysia collaborates with TM to strengthen the national cyberspace resilience

2021-07-14T12:40:00.009+08:00

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TM CIO, M. Umapathy Sivan has been recognized as a transformative technology leader at DX Inspire Awards 2020

2021-01-01T13:01:00.007+08:00

TM wins 9 awards in APIC CIIC Award 2020

2020-12-24T12:47:00.002+08:00

TM wins 9 awards in APIC CIIC Award 2020

TM Payment System is now PCI DSS Level 1 Certified

2020-12-23T12:51:00.008+08:00

TM Payment System is now PCI DSS Level 1 Certified

TM Voted the Most Popular Telco 2020!

2020-12-20T12:56:00.004+08:00

TM Voted the Most Popular Telco 2020!

TM awarded for COVID-19 efforts 2020

2020-12-17T12:51:00.002+08:00

TM awarded for COVID-19 efforts

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2020-10-06T13:05:00.004+08:00

Managing Remote Teams Successfully

2020-10-05T12:45:00.002+08:00

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TM's smart digital health screening solutions installed in schools

2020-10-05T12:02:00.004+08:00

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2020-10-05T10:24:00.004+08:00

TM’s Customer satisfaction survey starting 1 October. Spread the news!

MESH WI-FI PURCHASE VIA SELF-CARE UNIFI PORTAL

2020-10-04T13:26:00.003+08:00

We are pleased to inform you that effective 10th April 2020, the Mesh Wi-Fi Self Purchase via Self-Care unifi Portal will be available to all Mass Customers, Residential and Business.

Existing unifi customers will be able to purchase the Mesh Wi-Fi on their own directly via Self-Care Portal through unifi experience page.

Below are the details of Mesh Wi-Fi:

MESH WI-FI PURCHASE VIA SELF-CARE UNIFI PORTAL

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2020-10-04T13:21:00.004+08:00

TM Fiber Optic Cable Incidents Analysis for H1 2020

2020-10-02T10:16:00.005+08:00

TM Fiber Optic Cable Incidents Analysis for H1 2020

TM mengalu-alukan kedatangan TM Protege!

2020-10-01T10:13:00.002+08:00

TM mengalu-alukan kedatangan TM Protege!