United Call Center

Comparison Shop, Then Check Us Out for Your Final Answer!

Neal Lacy — Wed, 23 May 2012 17:09:45 +0000

By the time you even hear a single grumble from a customer about not getting through on the phone or not having a message returned, chances are customer service damage has already been done. That’s because many customers never complain. Without a second try, they simply take their business elsewhere. So by the time you - Read more...

Who Uses A Call Center?

Neal Lacy — Wed, 16 May 2012 18:38:58 +0000

From time to time we are asked the question of “Who uses a call center, anyway?” The well-meaning question puts a smile on our face, because it means that we are doing such a good job of providing a seamless service with customers that they don’t know any different than if they were talking to - Read more...

See for Yourself the United Call Center Difference

Neal Lacy — Wed, 09 May 2012 18:45:59 +0000

If you have ever worried about missed business calls or customers you have potentially lost because their needs weren’t met in a manner they were seeking, then you should definitely take advantage of our special, no obligation offer at United Call Center. Studies show that more and more Americans are working at jobs with non-traditional - Read more...

Why We are Proud to Be a U.S.-Based Call Center

Neal Lacy — Wed, 02 May 2012 19:38:51 +0000

While it may not be as politically correct to say nowadays, a common complaint voiced with call center operations is that many are actually based overseas. Why does that matter? In many industries, American jobs have gone to other countries, and technology support and customer service often lands in India, where costs are less. At - Read more...

Why a Call Center Will Remain a Viable Communications Tool

Neal Lacy — Wed, 25 Apr 2012 22:13:07 +0000

Zor Gorelov, CEO of Speech Cycle, recently wrote an article in which he suggested that the call center “will cease to be the primary channel between companies and their customers. In its place, the smartphone will become the contact center of the future. He predicted this shift would happen by the end of 2012. While - Read more...

Call Service Operations Defined

Neal Lacy — Wed, 18 Apr 2012 18:04:18 +0000

While employers always welcome a ringing phone because that typically signifies customers, employees may not be so quick to extend the welcome mat. It’s not because they don’t like customers, but rather because employers are typically tasked with more and more duties with less help. Long gone are the days of overstaffed offices. If you’re - Read more...

Answering Service Options Made Simple

Neal Lacy — Tue, 10 Apr 2012 19:43:19 +0000

Have you ever called a business and had problems with getting anyone to answer your call? Or, perhaps worse, were you transferred into an automated queue where you press numbers for language preferences and services desired, only to get disconnected during some point of the journey? If you are a business owner, you also need - Read more...

What to Consider When Comparing Plans

Neal Lacy — Wed, 04 Apr 2012 19:04:10 +0000

Deciding to use a call center to enhance the level of service you are providing to customers is a first important step. But, once that decision is made, finding the one that meets your needs and expectations isn’t always easy. There are so many different services that can be considered, and you want to be - Read more...

Handling Dissatisfied Customers as Important as Making Happy Ones

Neal Lacy — Wed, 28 Mar 2012 17:54:49 +0000

Social media has allowed customers to take their complaints publicly and to a broad audience, which should be serving as a huge wakeup call to business owners everywhere. Customers today who get fed up with a lack of service, defective product, or poor customer service will often air their complaints on sites such as Facebook - Read more...

Why Choose United Call Center

Neal Lacy — Tue, 27 Mar 2012 14:24:15 +0000

Thank you for your interest in United Call Center, where we offer a full suite of call services from answering services, message taking, virtual receptionist, and order taking. We know there are other call center solutions available and that’s why we value transparency in what makes United Call Center different. From the moment you partner - Read more...