http://uxaustralia.com.au/conference-2011/ Presentations from the UX Australia 2011 conference, held in Sydney, Australia, August 2011. UX Australia is a 4-day user experience design conference, with inspiring and practical presentations, covering a range of topics about how to design great experiences for people. en-us ℗ & © UX Events Pty Ltd Mon, 28 Nov 2011 09:00:00 +1000 Fri, 9 Sep 2011 15:00:00 +1000 donna@uxaustralia.com.au (Donna Spencer) UX Australia Presentations from UX Australia 2011 Presentations from the UX Australia 2011 conference, held in Sydney, Australia, August 2011. UX Australia is a 4-day user experience design conference, with inspiring and practical presentations, covering a range of topics about how to design great experiences for people. Donna Spencer donna@uxaustralia.com.au No http://uxaustralia.com.au/conference-2011/experience-leadership http://www.uxaustralia.com.au/conference-2011/audio/kim-goodwin-keynote.mp3 How can we develop more and better leaders to help build our profession and deliver great experiences? We can broaden our view of what a UX leader is and focus on both practice leadership and change leadership skills. Technology Fri, 9 Sep 2011 15:00:00 +1000 Kim Goodwin Clean How can we develop more and better leaders to help build our profession and deliver great experiences? How can we develop more and better leaders to help build our profession and deliver great experiences? We can broaden our view of what a UX leader is and focus on both practice leadership and change leadership skills. 1:15:00 user experience, leadership, conference http://uxaustralia.com.au/conference-2011/technology-as-a-cultural-practice http://www.uxaustralia.com.au/conference-2011/audio/rachel-hinman-technology-cultural-practice.mp3 How do you design a mobile money service for people who’ve never had a bank account? Or an address book for people who’ve never had an address? Rachel will share her thoughts on the challenges and opportunities designing for global markets will present to the user experience industry in the years to come. Technology Fri, 9 Sep 2011 15:00:00 +1000 Rachel Hinman Clean Rachel will share her thoughts on the challenges and opportunities designing for global markets will present to the user experience industry in the years to come. How do you design a mobile money service for people who’ve never had a bank account? Or an address book for people who’ve never had an address? Rachel will share her thoughts on the challenges and opportunities designing for global markets will present to the user experience industry in the years to come. 00:45:00 mobile, culture, user experience, conference http://uxaustralia.com.au/conference-2011/levels-of-context http://www.uxaustralia.com.au/conference-2011/audio/janna-devylder-context.mp3 To design appropriate products or services, designers need to understand the contexts in which the product or service will sit. Janna will demonstrate practical ways for designers to consider levels of context from the beginning of a project and how to integrate this thinking into every facet of the project. Technology Sat, 10 Sep 2011 09:00:00 +1000 Janna DeVylder Clean To design appropriate products or services, designers need to understand the contexts in which the product or service will sit. To design appropriate products or services, designers need to understand the contexts in which the product or service will sit. Janna will demonstrate practical ways for designers to consider levels of context from the beginning of a project and how to integrate this thinking into every facet of the project. 00:31:40 user experience, context, conference http://uxaustralia.com.au/conference-2011/lessons-in-making-the-most-of-co-creation-in-game-design http://www.uxaustralia.com.au/conference-2011/audio/anthony-ditton-do-what-worx.mp3 Recently, Digital Eskimo and the Powerhouse Museum collaborated to create Water Worx. Through this project, Anthony will reveal how co-design built trust and confidence across the project team. He will also present a range of successful formal and informal co-design, prototyping and testing activities from the project. Technology Thu, 15 Sep 2011 09:00:00 +1000 Anthony Ditton Clean Recently, Digital Eskimo and the Powerhouse Museum collaborated to create Water Worx. Recently, Digital Eskimo and the Powerhouse Museum collaborated to create Water Worx. Through this project, Anthony will reveal how co-design built trust and confidence across the project team. He will also present a range of successful formal and informal co-design, prototyping and testing activities from the project. 00:42:40 case study, co-design, user experience, conference http://uxaustralia.com.au/conference-2011/the-perfectionists-bathroom-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/glyn_thomas_perfectionists_bathroom.mp3 What does it take to get a User Focused Design process introduced into a large Australian Health Insurer – some pitfalls, some observations and just a little bit about bathroom design. Technology Thu, 15 Sep 2011 09:00:00 +1000 Glyn Thomas Clean What does it take to get a User Focused Design process introduced into a large Australian Health Insurer What does it take to get a User Focused Design process introduced into a large Australian Health Insurer – some pitfalls, some observations and just a little bit about bathroom design. 00:11:17 user experience, conference, user-centered design http://uxaustralia.com.au/conference-2011/how-to-win-product-managers-and-influence-experience-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/christina_li_influence_experience.mp3 How do we influence experience in a large organisation? I say the old 'get engaged early' and 'get buy-in' are red herrings. From my experience, what needs to happen is to build relationships with product managers to show them not just what we do, but why we do it. Technology Thu, 15 Sep 2011 09:00:00 +1000 Christina Li Clean How do we influence experience in a large organisation? How do we influence experience in a large organisation? I say the old 'get engaged early' and 'get buy-in' are red herrings. From my experience, what needs to happen is to build relationships with product managers to show them not just what we do, but why we do it. 00:09:51 user experience, conference http://uxaustralia.com.au/conference-2011/uncovering-hidden-agendas-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/kim_mcguire_uncovering_hidden_agendas.mp3 We all have different roles and responsibilities in projects, so isn't it only natural that we'd have different objectives and priorities too? Learn from my experiences with trialling 'total transparency' in projects, which has seen cross-functional teams acknowledge the 'agendas' of others, thereby enabling a more collaborative environment. Technology Thu, 15 Sep 2011 09:00:00 +1000 Kim McGuire Clean We all have different roles and responsibilities in projects, so isn't it only natural that we'd have different objectives and priorities too? We all have different roles and responsibilities in projects, so isn't it only natural that we'd have different objectives and priorities too? Learn from my experiences with trialling 'total transparency' in projects, which has seen cross-functional teams acknowledge the 'agendas' of others, thereby enabling a more collaborative environment. 00:10:54 user experience, conference http://uxaustralia.com.au/conference-2011/the-upside-of-stakeholder-involvement-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/sheryl_soo_upside_of_stakeholder_involvement.mp3 Cognitive psychology provides insights into the minds of our end users. But how might this field help us understand the importance of client involvement in the UX process? Irrational behaviours such as the "IKEA Effect" and the "Not-Invented-Here Bias" indicate why stakeholder involvement is so critical to a project. Technology Thu, 15 Sep 2011 09:00:00 +1000 Sheryl Soo Clean But how might cognitive psychology help us understand the importance of client involvement in the UX process? Cognitive psychology provides insights into the minds of our end users. But how might this field help us understand the importance of client involvement in the UX process? Irrational behaviours such as the "IKEA Effect" and the "Not-Invented-Here Bias" indicate why stakeholder involvement is so critical to a project. 00:10:10 user experience, conference, cognitive psychology, communication http://uxaustralia.com.au/conference-2011/virtual-design-walls-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/gary-barber-virtual-design-walls.mp3 The design wall is a great collaborative tool, however the team needs to be in one location. With increasingly distributed teams, who in some cases never meet face to face, how does one implement a design wall? This is the search for a solution to find the Virtual Design wall. Technology Thu, 15 Sep 2011 09:00:00 +1000 Gary Barber Clean With increasingly distributed teams how does one implement a design wall? The design wall is a great collaborative tool, however the team needs to be in one location. With increasingly distributed teams, who in some cases never meet face to face, how does one implement a design wall? This is the search for a solution to find the Virtual Design wall. 00:11:02 user experience, conference, design wall http://uxaustralia.com.au/conference-2011/designing-for-cognitive-disabilities-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/ruth-ellison-cognitive-disabilities.mp3 Designing for cognitive disabilities is often thrown into the 'too hard' basket. This talk will cover a brief overview of cognitive disabilities and as many practical 'designing for cognitive disabilities' tips that we can fit into a 10 minute slot! Technology Thu, 15 Sep 2011 09:00:00 +1000 Ruth Ellison Clean This talk will cover a brief overview of cognitive disabilities Designing for cognitive disabilities is often thrown into the 'too hard' basket. This talk will cover a brief overview of cognitive disabilities and as many practical 'designing for cognitive disabilities' tips that we can fit into a 10 minute slot! 00:11:22 user experience, conference http://uxaustralia.com.au/conference-2011/ux-for-content-makers-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/karina-ellen-ux-for-content-makers.mp3 Five tips to focus content creators on the 'why' (eg objectives and strategies) of a new online initiative rather than the 'how' (eg a fancy drop down menu or twitter channel) based on two and a half years of content coaching in NSW government. Technology Thu, 15 Sep 2011 09:00:00 +1000 Karina Smith and Ellen Geraghty Clean Five tips to focus content creators on the why of a new online initiative rather than the how Five tips to focus content creators on the 'why' (eg objectives and strategies) of a new online initiative rather than the 'how' (eg a fancy drop down menu or twitter channel) based on two and a half years of content coaching in NSW government. 00:11:21 user experience, conference, content http://uxaustralia.com.au/conference-2011/gamification-sucks-lessons-from-the-field http://www.uxaustralia.com.au/conference-2011/audio/paris-ba-gamification.mp3 Learn why gamification usually sucks and how you can really put the heart and soul of game design into designing experiences. Use game mechanics to make your products more engaging, but don't go too far Technology Mon, 26 Sep 2011 09:00:00 +1000 Paris Buttfield-Addison Clean Learn why gamification usually sucks and how you can really put the heart and soul of game design into designing experiences. Use game mechanics to make your products more engaging, but don't go too far Learn why gamification usually sucks and how you can really put the heart and soul of game design into designing experiences. Use game mechanics to make your products more engaging, but don't go too far 00:37:00 user experience, game mechanics, gamification, conference http://uxaustralia.com.au/conference-2011/ux-design-in-a-surgical-environment http://www.uxaustralia.com.au/conference-2011/audio/michelle-vicki-ux-surgical.mp3 The EchoViz team will discuss the challenges of working in a surgical environment as researchers and UX designers. They will offer practical advice and engaging stories as they tell you why this is the most exciting and meaningful place for user experience designers to work. Technology Mon, 26 Sep 2011 09:00:00 +1000 Michelle Berryman and Vicki Haberman Clean The EchoViz team will discuss the challenges of working in a surgical environment as researchers and UX designers. The EchoViz team will discuss the challenges of working in a surgical environment as researchers and UX designers. They will offer practical advice and engaging stories as they tell you why this is the most exciting and meaningful place for user experience designers to work. 00:44:26 user experience, conference, surgical, industrial design http://uxaustralia.com.au/conference-2011/avoid-mockupitis http://www.uxaustralia.com.au/conference-2011/audio/jay-rogers-mockupitis.mp3 Prototyping GUIs is a creative & analytical juggling act of requirements, data, technical limitations, appeal and edge-cases. Mockupitis is a term I coined to describe common errors that creep into a UI prototype. Join our discussion of common oversights and tricky situations, and some methods and tools to overcome them. Technology Mon, 26 Sep 2011 09:00:00 +1000 Jay Rogers Clean Mockupitis is a term I coined to describe common errors that creep into a UI prototype. Prototyping GUIs is a creative & analytical juggling act of requirements, data, technical limitations, appeal and edge-cases. Mockupitis is a term I coined to describe common errors that creep into a UI prototype. Join our discussion of common oversights and tricky situations, and some methods and tools to overcome them. 00:27:50 mockup, prototype, user experience, conference http://uxaustralia.com.au/conference-2011/global-ux-a-journey http://www.uxaustralia.com.au/conference-2011/audio/dan-whitney-global-ux.mp3 This presentation is about how the UX practice is changing and how UX practitioners and UX teams around the world are designing user experiences for a global context. Our goal is to share what people are thinking about how they work in UX practices in global, cross-cultural, distributed team environments. Technology Mon, 26 Sep 2011 09:00:00 +1000 Daniel Szuc and Whitney Quesenbery Clean This presentation is about how the UX practice is changing and how UX practitioners and UX teams around the world are designing user experiences for a global context. This presentation is about how the UX practice is changing and how UX practitioners and UX teams around the world are designing user experiences for a global context. Our goal is to share what people are thinking about how they work in UX practices in global, cross-cultural, distributed team environments. 00:44:02 global, culture, user experience, conference http://uxaustralia.com.au/conference-2011/designing-to-change-food-behaviours-using-mobile-devices http://www.uxaustralia.com.au/conference-2011/audio/grant-young-change-food-behaviours.mp3 Using the FlavourCrusader mobile application prototype as a case study, this presentation considers: how social technologies can assist in achieving sustained changes in people's food habits; design approaches for sustained behaviour change; and rapid testing and research techniques in a group testing environment. Technology Fri, 21 Oct 2011 09:00:00 +1000 Grant Young Clean This presentation considers how social technologies can assist in achieving sustained changes in people's food habits Using the FlavourCrusader mobile application prototype as a case study, this presentation considers: how social technologies can assist in achieving sustained changes in people's food habits; design approaches for sustained behaviour change; and rapid testing and research techniques in a group testing environment. 00:37:55 mobile, behaviour, user experience, conference http://uxaustralia.com.au/conference-2011/how-not-to-test http://www.uxaustralia.com.au/conference-2011/audio/matt-shane-how-not-to-test.mp3 Usability testing is our training ground. It's where we hone our skills - through bitter experience. Speaking of bitter experience, Matt and Shane have a presentation again this year. To help you avoid the same mistakes yourself, we'll attempt to make every possible testing mistake in a live usability test. Technology Fri, 21 Oct 2011 09:00:00 +1000 Shane Morris and Matt Morphett Clean from UX Australia 2011 Usability testing is our training ground. It's where we hone our skills - through bitter experience. Speaking of bitter experience, Matt and Shane have a presentation again this year. To help you avoid the same mistakes yourself, we'll attempt to make every possible testing mistake in a live usability test. 00:37:52 usabilit testing, user experience, conference http://uxaustralia.com.au/conference-2011/managing-change-as-a-designed-user-experience http://www.uxaustralia.com.au/conference-2011/audio/helen-palmer-managing-change.mp3 How to overcome badly managed change? How about treating the entire change process as a designed user experience? This case study with a difference will illustrate design principles applied to creating a positive user experience in the introduction of new ways of managing business information. Technology Fri, 21 Oct 2011 09:00:00 +1000 Helen Palmer Clean This case study with a difference will illustrate design principles applied to creating a positive user experience in the introduction of new ways of managing business information. How to overcome badly managed change? How about treating the entire change process as a designed user experience? This case study with a difference will illustrate design principles applied to creating a positive user experience in the introduction of new ways of managing business information. 00:45:17 user experience, conference http://uxaustralia.com.au/conference-2011/designing-cross-channel-experiences http://www.uxaustralia.com.au/conference-2011/audio/samantha-starmer-cross-channel.mp3 The future of design is everywhere the customer touches our product or service – digital or physical. User experience practitioners must move beyond the screen to designing a holistic customer experience that is seamless across channels and devices. In this session, Samantha will provide specific recommendations for designing successful cross-channel experiences. Technology Tue, 25 Oct 2011 09:00:00 +1000 Samantha Starmer Clean In this session, Samantha will provide specific recommendations for designing successful cross-channel experiences. The future of design is everywhere the customer touches our product or service – digital or physical. User experience practitioners must move beyond the screen to designing a holistic customer experience that is seamless across channels and devices. In this session, Samantha will provide specific recommendations for designing successful cross-channel experiences. 00:44:47 user experience, conference, cross-channel http://uxaustralia.com.au/conference-2011/a-market-of-the-senses-digital-devices-in-physical-spaces http://www.uxaustralia.com.au/conference-2011/audio/bob-burns-digital-physical.mp3 What is the future of shopping? Will consumers research, browse and purchase as they go about their daily routines? Just as we have seen GPS allow us to navigate in real time, smartphones are allowing consumers to gather information and make purchasing decisions with the same ease. But how well do these devices and virtual experiences work with our current retail landscape and how can digital user experiences begin to influence these environments? Based on research done with consumer using smartphones in Best Buy stores we can begin to explore the impact of these devices not only on how we shop but on how these spaces may begin to change to accommodate consumer behavior. Technology Tue, 25 Oct 2011 09:00:00 +1000 Bob Burns Clean How well do mobile devices and virtual experiences work with our current retail landscape and how can digital user experiences begin to influence these environments? What is the future of shopping? Will consumers research, browse and purchase as they go about their daily routines? Just as we have seen GPS allow us to navigate in real time, smartphones are allowing consumers to gather information and make purchasing decisions with the same ease. But how well do these devices and virtual experiences work with our current retail landscape and how can digital user experiences begin to influence these environments? Based on research done with consumer using smartphones in Best Buy stores we can begin to explore the impact of these devices not only on how we shop but on how these spaces may begin to change to accommodate consumer behavior. 00:44:11 user experience, conference, physical, cross-channel http://uxaustralia.com.au/conference-2011/multi-channel-experience-frameworks-challenges-designing-for-1ft-2ft-and-10ft-experiences http://www.uxaustralia.com.au/conference-2011/audio/rod-ash-multi-channel.mp3 Increasingly, designing effective mobile interactions requires companies to think about how they can create connected, contextual, and conversational services in a consistent yet device appropriate manner. Here we present our recent work and lessons learnt developing a strategic design framework to span 1ft, 2ft and 10ft contexts. Technology Tue, 25 Oct 2011 09:00:00 +1000 Rod Farmer and Ash Donaldson Clean Here we present our recent work and lessons learnt developing a strategic design framework to span 1ft, 2ft and 10ft contexts. Increasingly, designing effective mobile interactions requires companies to think about how they can create connected, contextual, and conversational services in a consistent yet device appropriate manner. Here we present our recent work and lessons learnt developing a strategic design framework to span 1ft, 2ft and 10ft contexts. 00:46:29 user experience, conference, framework, cross-channel http://uxaustralia.com.au/conference-2011/weaving-digital-information-into-physical-space http://www.uxaustralia.com.au/conference-2011/audio/martin-tomitsch-digital-physical.mp3 The talk discusses challenges for designing the user experience of applications beyond the desktop or mobile screen. It draws on research projects from this realm and a case study, where we designed a public display showing the household's energy usage, for which we introduced chalkboards as a new prototyping technique. Technology Tue, 25 Oct 2011 09:00:00 +1000 Martin Tomitsch Clean The talk discusses challenges for designing the user experience of applications beyond the desktop or mobile screen. The talk discusses challenges for designing the user experience of applications beyond the desktop or mobile screen. It draws on research projects from this realm and a case study, where we designed a public display showing the household's energy usage, for which we introduced chalkboards as a new prototyping technique. 00:43:35 user experience, conference, physical-design, prototype http://uxaustralia.com.au/conference-2011/is-that-sense-able http://www.uxaustralia.com.au/conference-2011/audio/rob-manson-sense-able.mp3 Now your apps can see, hear and feel! Digital sensors are flooding through our daily life and this is one of the key challenges UX practitioners face over the next 2-5 years. Rob will explore how you can use these new streams of sensor data to create dynamic new experiences. Technology Mon, 31 Oct 2011 09:00:00 +1000 Rob Manson Clean Rob will explore how you can use new streams of sensor data to create dynamic new experiences. Now your apps can see, hear and feel! Digital sensors are flooding through our daily life and this is one of the key challenges UX practitioners face over the next 2-5 years. Rob will explore how you can use these new streams of sensor data to create dynamic new experiences. 00:46:34 user experience, conference, sensors http://uxaustralia.com.au/conference-2011/designing-the-skycouch http://www.uxaustralia.com.au/conference-2011/audio/leif-roy-designing-skycouch.mp3 In 2006 Air New Zealand set out to redesign the long-haul flying experience. In 20010, they unveiled the Skycouch, the world's first lie-flat economy-class bed. This story is one of world-class innovation, inventive design research and old fashioned hard work. Technology Mon, 31 Oct 2011 09:00:00 +1000 Leif Roy Clean This story is one of world-class innovation, inventive design research and old fashioned hard work. In 2006 Air New Zealand set out to redesign the long-haul flying experience. In 20010, they unveiled the Skycouch, the world's first lie-flat economy-class bed. This story is one of world-class innovation, inventive design research and old fashioned hard work. 00:44:16 user experience, conference, air new zealand, usability testing, Skycouch http://uxaustralia.com.au/conference-2011/multi-device-multi-role-multi-what-defining-experiences-just-got-a-lot-more-complex http://www.uxaustralia.com.au/conference-2011/audio/alex-young-multi-device.mp3 Designing experiences for web for the desktop environment is something many of us have been doing for a while. Toss in mobile, sprinkle that with some social integration, a native app or two and things suddenly start getting a bit more interesting. How do you approach this always moving target of multi-device, multi-context & often multi-role? Technology Mon, 31 Oct 2011 09:00:00 +1000 Alex Young Clean How do you approach the always moving target of multi-device, multi-context & often multi-role? Designing experiences for web for the desktop environment is something many of us have been doing for a while. Toss in mobile, sprinkle that with some social integration, a native app or two and things suddenly start getting a bit more interesting. How do you approach this always moving target of multi-device, multi-context & often multi-role? 00:46:04 user experience, conference, mobile, app, context http://uxaustralia.com.au/conference-2011/understanding-how-people-experience-service http://www.uxaustralia.com.au/conference-2011/audio/ben-kraal-airport-security.mp3 In this talk, I'll be describing some of our recent research on Passenger Experience in airports. I'll show some of the ways we make sense of the complexity of service, from how we investigate it, to how we describe and model it. Technology Mon, 31 Oct 2011 09:00:00 +1000 Ben Kraal Clean In this talk, I'll be describing some of our recent research on Passenger Experience in airports. In this talk, I'll be describing some of our recent research on Passenger Experience in airports. I'll show some of the ways we make sense of the complexity of service, from how we investigate it, to how we describe and model it. 00:49:16 user experience, conference, research, airport security http://uxaustralia.com.au/conference-2011/we%e2%80%99ve-never-had-it-so-good-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/john-walsh-never-had-it-so-good.mp3 It's 1989. There's no internet. No mobile phones. You want to book a flight. How do you do it? By looking at 'how things used to be' we'll explore the impact the digital & technological worlds have had on how people interact with, and what they expect from, service providers. Technology Tue, 22 Nov 2011 09:00:00 +1000 John Walsh Clean By looking at how things used to be we'll explore the impact the digital technological worlds have had on how people interact with, and what they expect from, service providers It's 1989. There's no internet. No mobile phones. You want to book a flight. How do you do it? By looking at 'how things used to be' we'll explore the impact the digital & technological worlds have had on how people interact with, and what they expect from, service providers. 00:09:44 user experience, conference, service http://uxaustralia.com.au/conference-2011/8-mistakes-in-web-personalisation-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/bryn-price-personalisation.mp3 Your sister has had another baby. Nice. Now you've got a dilemma. If you go to your favourite ecommerce website and buy her that little set of onesies, you'll never hear the end of it. Because every time you come back to the site, you'll be besieged by bodysuits, blankets and tiny, reversible hoodies. Technology Tue, 22 Nov 2011 09:00:00 +1000 Bryn Price Clean 8 mistakes in web personalisation Your sister has had another baby. Nice. Now you've got a dilemma. If you go to your favourite ecommerce website and buy her that little set of onesies, you'll never hear the end of it. Because every time you come back to the site, you'll be besieged by bodysuits, blankets and tiny, reversible hoodies. 00:9:52 user experience, conference, personalisation, ecommerce http://uxaustralia.com.au/conference-2011/delivering-on-the-ux-promise-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/felicity-evans-delivering-ux-promise.mp3 Life happens offline but increasingly our interactions take place online. By looking at Ocado, the world's largest online grocery retailer, we can examine how this service-driven model ties together what happens on the touch-screen to what takes place on the warehouse floor in order to deliver one seamless experience. Technology Tue, 22 Nov 2011 09:00:00 +1000 Felicity Evans Clean We examine how this service-driven model ties together what happens on the touch-screen to what takes place on the warehouse floor in order to deliver one seamless experience Life happens offline but increasingly our interactions take place online. By looking at Ocado, the world's largest online grocery retailer, we can examine how this service-driven model ties together what happens on the touch-screen to what takes place on the warehouse floor in order to deliver one seamless experience. 00:11:00 user experience, conference, service design http://uxaustralia.com.au/conference-2011/how-will-we-know-if-weve-succeeded http://www.uxaustralia.com.au/conference-2011/audio/judd-garratt-succeeding.mp3 There's more to measuring success than analytics. There. I said it. How can we define success in a way that doesn't restrict design? I'll share some observations on challenges, pitfalls and success, using examples of measuring experience design at Vodafone. Technology Tue, 22 Nov 2011 09:00:00 +1000 Judd Garratt Clean I'll share some observations on challenges, pitfalls and success, using examples of measuring experience design at Vodafone There's more to measuring success than analytics. There. I said it. How can we define success in a way that doesn't restrict design? I'll share some observations on challenges, pitfalls and success, using examples of measuring experience design at Vodafone. 00:12:00 user experience, conference, analytics http://uxaustralia.com.au/conference-2011/participate-the-unknown-journey-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/will-donovan-participate-unknown-journey.mp3 Albert Einstein said 'We can't solve problems by using the same kind of thinking we used when we created them.' So where does the new thinking come from? I'll share a very strange experience whereby I gave away the tools, became a participant and let everyone be the facilitator. Technology Tue, 22 Nov 2011 09:00:00 +1000 Will Donovan Clean I'll share a very strange experience whereby I gave away the tools, became a participant and let everyone be the facilitator. Albert Einstein said 'We can't solve problems by using the same kind of thinking we used when we created them.' So where does the new thinking come from? I'll share a very strange experience whereby I gave away the tools, became a participant and let everyone be the facilitator. 00:11:49 user experience, conference, participatory design http://uxaustralia.com.au/conference-2011/tackling-the-tacky-issues-the-bluetac-gun-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/linda-gary-bluetac.mp3 Design teams use 3 things all the time bluetac, postits and sharpies. We're forever segmenting bluetac into the right sizes and sticking it onto paper. This should be easier, sexier, smarter and way cooler. Wait! a solution is at hand – follow the production journey of the world's first Bluetac Gun. Technology Tue, 22 Nov 2011 09:00:00 +1000 Linda Gehard & Gary Barber with cardboard cut out of Ash Donaldson Clean Follow the production journey of the world's first Bluetac Gun Design teams use 3 things all the time bluetac, postits and sharpies. We're forever segmenting bluetac into the right sizes and sticking it onto paper. This should be easier, sexier, smarter and way cooler. Wait! a solution is at hand – follow the production journey of the world's first Bluetac Gun. 00:08:52 user experience, conference, bluetac http://uxaustralia.com.au/conference-2011/the-good-kind-of-wrong-10-minute-talk http://www.uxaustralia.com.au/conference-2011/audio/stuart-partridge-good-kind-of-wrong.mp3 Often the most obvious assumptions about users turn out to be wrong. This talk uses a case-study to consider how a brief but comprehensive research phase helped challenge obvious-seeming business – and designer – assumptions about the needs of students. Technology Tue, 22 Nov 2011 09:00:00 +1000 Stuart Partridge Clean This talk uses a case-study to consider how a brief but comprehensive research phase helped challenge obvious-seeming assumptions Often the most obvious assumptions about users turn out to be wrong. This talk uses a case-study to consider how a brief but comprehensive research phase helped challenge obvious-seeming business – and designer – assumptions about the needs of students. 00:10:29 user experience, conference, research http://uxaustralia.com.au/conference-2011/switching-designing-a-hand-held-device-for-bionic-implant-recipients http://www.uxaustralia.com.au/conference-2011/audio/cochlear-switching-on-ears.mp3 While designing a simpler hand-held device for controlling a recipient's bionic hearing, the presenters navigated many design challenges. Working with industrial designers, firmware designers and electrical engineers, they learned as much about designing compact devices as they did about innovation in large organisations. Hear about the ethnographic research approach. See actual concept sketches and wireframes. Learn how we did it. Technology Mon, 28 Nov 2011 09:00:00 +1000 Matt Morphett, Shane Morris and Rami Banna Clean While designing a simpler hand-held device for controlling a recipient's bionic hearing, the presenters navigated many design challenges. While designing a simpler hand-held device for controlling a recipient's bionic hearing, the presenters navigated many design challenges. Working with industrial designers, firmware designers and electrical engineers, they learned as much about designing compact devices as they did about innovation in large organisations. Hear about the ethnographic research approach. See actual concept sketches and wireframes. Learn how we did it. 00:47:55 user experience, conference, cochlear, bionic hearing, device design http://uxaustralia.com.au/conference-2011/children-of-the-revolution http://www.uxaustralia.com.au/conference-2011/audio/gerry-james-children.mp3 Sometimes it seems that kids today are born with an innate understanding of technologies their parents had to learn. In this presentation, James & Gerry will describe how school children in NSW interact with computers and the Internet. Based primarily on interviews and observational sessions with approximately 100 children in primary and high schools, they will tell a story (that may be surprising to many) of traps and pitfalls and poor design that makes mastery an unnecessarily difficult challenge. Technology Mon, 28 Nov 2011 09:00:00 +1000 Gerry Gaffney and James Hunter Clean In this presentation, James & Gerry will describe how school children in NSW interact with computers and the Internet Sometimes it seems that kids today are born with an innate understanding of technologies their parents had to learn. In this presentation, James & Gerry will describe how school children in NSW interact with computers and the Internet. Based primarily on interviews and observational sessions with approximately 100 children in primary and high schools, they will tell a story (that may be surprising to many) of traps and pitfalls and poor design that makes mastery an unnecessarily difficult challenge. 00:44:48 user experience, conference, children http://uxaustralia.com.au/conference-2011/mobile-user-experience-methods-and-tools http://www.uxaustralia.com.au/conference-2011/audio/oliver-rod-mobile-methods-tools.mp3 This practical presentation is aimed at helping you get your mobile services into customers' hands early in the design process, and the different ways of exploring mobile user experiences to better inform your design. Technology Sun, 26 Sep 2011 09:00:00 +1000 Oliver Weidlich and Rod Farmer Clean This practical presentation is aimed at helping you get your mobile services into customers' hands early in the design process This practical presentation is aimed at helping you get your mobile services into customers' hands early in the design process, and the different ways of exploring mobile user experiences to better inform your design. 00:44:14 user experience, conference, mobile,prototyping http://uxaustralia.com.au/conference-2011/ux-and-it-unite http://www.uxaustralia.com.au/conference-2011/audio/jason-daniel-agile.mp3 Agile is changing the way we create software. Design, and Design Thinking, is becoming pivotal to business success. The UX game is changing, and you need to step up! This talk will challenge your thinking about your approach to design, and introduce you to new methods for increasing your influence in software and business strategy projects. Technology Mon, 28 Nov 2011 09:00:00 +1000 Jason Furnell and Daniel Oertli Clean This talk will introduce you to new methods for increasing your influence in software and business strategy projects. Agile is changing the way we create software. Design, and Design Thinking, is becoming pivotal to business success. The UX game is changing, and you need to step up! This talk will challenge your thinking about your approach to design, and introduce you to new methods for increasing your influence in software and business strategy projects. 00:40:56 user experience, conference, agile http://uxaustralia.com.au/conference-2011/personality-discursion-and-attitude http://www.uxaustralia.com.au/conference-2011/audio/jon-kolko-personality-discursion-disruption.mp3 The discipline of design is reaching a point of clarity. This is a point in time where our value is no longer questioned and we begin to share a common understanding of our role, responsibility, methods and processes. This point of clarity is one of maturity, and with this maturity comes the opportunity to tackle more complicated, nuanced, and intellectual disciplinary challenges. I view this as a chance to move beyond both normal practices of usability and the constant drive towards innovation, and an opportunity to bring personality and attitude to the artifacts we introduce into the world. In this talk, I'll explore this chance for discursion, and describe a new form of authorship: one that builds upon, rather than rejects, our rich history of thoughtful and responsible design. Technology Mon, 28 Nov 2011 09:00:00 +1000 Jon Kolko Clean In this talk, I'll explore this chance for discursion, and describe a new form of authorship: one that builds upon, rather than rejects, our rich history of thoughtful and responsible design. The discipline of design is reaching a point of clarity. This is a point in time where our value is no longer questioned and we begin to share a common understanding of our role, responsibility, methods and processes. This point of clarity is one of maturity, and with this maturity comes the opportunity to tackle more complicated, nuanced, and intellectual disciplinary challenges. I view this as a chance to move beyond both normal practices of usability and the constant drive towards innovation, and an opportunity to bring personality and attitude to the artifacts we introduce into the world. In this talk, I'll explore this chance for discursion, and describe a new form of authorship: one that builds upon, rather than rejects, our rich history of thoughtful and responsible design. 00:37:56 user experience, conference, design, personality http://uxaustralia.com.au/conference-2011/shaping-the-future-of-bbc-news http://www.uxaustralia.com.au/conference-2011/audio/derek-sheryl-bbc.mp3 Connected and Smart TVs herald a resurgence of the big screen as the heart of entertainment and information services in the connected home. But what's the role of the big screen within a multi-platform service? We share insight gained partnering with the BBC to design a new experience of news. Technology Mon, 28 Nov 2011 09:00:00 +1000 Derek Ellis and Sheryl Soo Clean We share insight gained partnering with the BBC to design a new experience of news. Connected and Smart TVs herald a resurgence of the big screen as the heart of entertainment and information services in the connected home. But what's the role of the big screen within a multi-platform service? We share insight gained partnering with the BBC to design a new experience of news. 00:38:51 user experience, conference, bbc, news, tv http://uxaustralia.com.au/conference-2011/observations-on-the-experience http://www.uxaustralia.com.au/conference-2011/audio/erika-hillemacher-observations-presentations.mp3 In a weird, navel-gazy kindof way – and totally leaving aside what a talk is actually about – it's been really interesting watching people present at UX Australia conferences to date. So here's a look at how they've been doing that. Technology Mon, 28 Nov 2011 09:00:00 +1000 Erika Hillemacher Clean It's been really interesting watching people present at UX Australia conferences to date - here's a look at how they've been doing that. In a weird, navel-gazy kindof way – and totally leaving aside what a talk is actually about – it's been really interesting watching people present at UX Australia conferences to date. So here's a look at how they've been doing that. 00:09:07 user experience, conference, presentations