Varolii Blog » Banks/Finance

Live From Interaction 12 – Speed Sells

Brian Moore — Thu, 08 Mar 2012 16:03:28 +0000

One of the most interesting insights shared by a Varolii client at our annual users conference was the impact making a rapid response to a shopper’s web inquiry has on the likelihood of making a sale. The client in this case is a large mortgage lender, but the finding is applicable across industries that use ... Related posts:

Mortgage Delinquencies Down Slightly, But Remain Near Historic Highs

Brian Moore — Thu, 16 Feb 2012 18:42:24 +0000

The Mortgage Bankers Association has released its National Delinquency Survey for the fourth quarter of 2011. It shows total delinquency has dipped below 12% for the first time since 2008, but that is still more than double the average rates before the meltdown in the mortgage market precipitated the recession. Whether you view this as ... Related posts:

Outsourcing vs. Insourcing: What’s a bank to do?

Brian Moore — Tue, 17 Jan 2012 22:03:39 +0000

You know the old adage “if a deal seems too good to be true, it probably is”? The TowerGroup is advising financial services institutions (FSIs) to keep this in mind when outsourcing key business processes. While bullish on the growth prospects for business process outsourcing (BPO) service providers, TowerGroup’s senior research director, Rodney Nelsestuen, also ... Related posts:

Mortgage delinquency down slightly, but there is still a lot of work to do

Brian Moore — Fri, 18 Nov 2011 18:21:42 +0000

The Mortgage Banker's Association reports that the percentage of residential mortgages at least one payment past due or in foreclosure in the 3rd quarter dropped 1.15% from the same quarter last year and now stands at 12.42%. Despite this modest year over year improvement, this rate is more than double pre-recession averages. There are an ... Related posts:

Catch 22 - Why Congress Must Modernize the TCPA

Brian Moore — Thu, 03 Nov 2011 15:51:27 +0000

Joseph Heller does not get enough credit for coining the term "Catch 22". How many authors can claim a phrase that conveys so much meaning in two little words, immediately understood as a shorter yet more eloquent version of "between a rock and a hard place"? In the book by the same name, Catch 22 ... Related posts:

Banks Report Fewer Accounts Past Due - Why This Is Not Necessarily Good News

Brian Moore — Thu, 18 Aug 2011 15:40:19 +0000

TransUnion reported this week that in the second quarter of 2011 the number of US credit card accounts that are seriously delinquent (>90 days past due) dropped to its lowest level in 17 years. This continues a trend that began six quarters ago, bringing the rate down to 0.6%, nearly 40% lower than it was this ... Related posts:

You can pay me now...

Brian Moore — Fri, 08 Jul 2011 00:51:38 +0000

Because, trust me, it’s really not worth it to pay me later, at least as far as your credit score is concerned. The personal finance management service Mint.com posted a very interesting study estimating the impact paying off four different financial obligations would have on a consumer’s FICO credit score. Starting with a below average ... Related posts:

In Search of SPOC - "Single Point of Contact"

Brian Moore — Fri, 03 Jun 2011 17:54:06 +0000

When I sold my first predictive dialer for collections in 1986, one of the major objections I had to overcome was that efficient use of the system required my client to abandon "account ownership" by his collectors. In this scheme, each collector is assigned a specific set of delinquent accounts, typically numbered in the low ... Related posts:

Should we require a license to borrow?

Brian Moore — Mon, 02 May 2011 19:51:52 +0000

I just attended the FTC’s Debt Collection Technology 2.0 conference in Washington DC, and came away with some new perspectives on our industry, the role of government and the attitude of consumers. While the credit industry and the technology vendors that serve it were well represented in the series of panel discussions on such topics ... Related posts:

Court Rules Consumer can Revoke Consent to be Autodialed

Brian Moore — Wed, 20 Apr 2011 02:24:01 +0000

The US District Court for the Southern District of California has ruled that a consumer can revoke their consent to be autodialed or receive recorded messages at their wireless number either orally or in writing. Related posts: