Varolii Blog » Call Centers http://varoliiblog.com Varolii Automated Communications Blog Wed, 16 May 2012 23:21:12 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 The Humanity in Automation http://varoliiblog.com/varolii-news/the-humanity-in-automation/ http://varoliiblog.com/varolii-news/the-humanity-in-automation/#comments Thu, 19 Apr 2012 20:56:30 +0000 Mary Cook http://varoliiblog.com/?p=1085
  • The ROI Behind Automation
  • Varolii 360 - The Best of Both Worlds
  • Varolii Interaction 2012 - Get in the Loop
    • ]]>     http://varoliiblog.com/varolii-news/the-humanity-in-automation/feed/ 1     Varolii Interaction 2012 - Get in the Loop http://varoliiblog.com/varolii-news/varolii-interaction-2012-get-in-the-loop/ http://varoliiblog.com/varolii-news/varolii-interaction-2012-get-in-the-loop/#comments Tue, 28 Feb 2012 19:11:08 +0000 Mary Cook http://varoliiblog.com/?p=1016
  • Varolii 360 - The Best of Both Worlds
  • Make it Relevant - This Year's Theme for Varolii's Interaction Conference
  • Varolii’s Best Customer Interaction blog posts from 2011
    • ]]>     http://varoliiblog.com/varolii-news/varolii-interaction-2012-get-in-the-loop/feed/ 0     The Cloud - What is it? Should my call center be there? http://varoliiblog.com/varolii-news/the-cloud-what-is-it-should-my-call-center-be-there/ http://varoliiblog.com/varolii-news/the-cloud-what-is-it-should-my-call-center-be-there/#comments Mon, 19 Dec 2011 20:27:02 +0000 Mary Cook http://varoliiblog.com/?p=894
  • Call Center Reporting Software Help Ensure High Quality Customer Communications
  • Top Call Center Trends to Watch Out for in 2011
  • Social Media and the Call Center
    • ]]>     http://varoliiblog.com/varolii-news/the-cloud-what-is-it-should-my-call-center-be-there/feed/ 5     'Tis the Season to Be Jolly…or in Queue… http://varoliiblog.com/varolii-news/tis-the-season-to-be-jolly/ http://varoliiblog.com/varolii-news/tis-the-season-to-be-jolly/#comments Wed, 30 Nov 2011 16:29:00 +0000 Mary Cook http://varoliiblog.com/?p=828
  • Holidays put greater pressure on contact center efficiency
  • Understanding Your Customer's Contact Preferences
  • Mortgage delinquency down slightly, but there is still a lot of work to do
    • ]]>     http://varoliiblog.com/varolii-news/tis-the-season-to-be-jolly/feed/ 2     Catch 22 - Why Congress Must Modernize the TCPA http://varoliiblog.com/varolii-news/catch-22-why-congress-must-modernize-the-tcpa/ http://varoliiblog.com/varolii-news/catch-22-why-congress-must-modernize-the-tcpa/#comments Thu, 03 Nov 2011 15:51:27 +0000 Brian Moore http://varoliiblog.com/?p=736
  • Finally! Congress considers updating the TCPA
  • Court Rules Consumer can Revoke Consent to be Autodialed
  • Collections and the Increasingly Mobile Consumer
    • ]]>     http://varoliiblog.com/varolii-news/catch-22-why-congress-must-modernize-the-tcpa/feed/ 4     Why Mobile is Not Just Another Channel http://varoliiblog.com/varolii-news/why-mobile-is-not-just-another-channel/ http://varoliiblog.com/varolii-news/why-mobile-is-not-just-another-channel/#comments Tue, 11 Oct 2011 17:34:37 +0000 Mary Cook http://varoliiblog.com/?p=659
  • Communications are Converging
  • Top Call Center Trends to Watch Out for in 2011
  • Keeping Pace with Changing Expectations – The Ingredient for a Positive Customer Experience
    • ]]>     http://varoliiblog.com/varolii-news/why-mobile-is-not-just-another-channel/feed/ 6     Interactive Communications and the CRM Puzzle: The Last Mile of CRM http://varoliiblog.com/call-centers/interactive-communications-last-mile-of-crm/ http://varoliiblog.com/call-centers/interactive-communications-last-mile-of-crm/#comments Mon, 10 Oct 2011 18:59:05 +0000 Kael Kelly http://varoliiblog.com/?p=674
  • Customer communications go social
  • Companies increasing investment in mobile, social and collaboration technologies to improve customer relationships
  • Call Center Reporting Software Help Ensure High Quality Customer Communications
    • ]]>     http://varoliiblog.com/call-centers/interactive-communications-last-mile-of-crm/feed/ 0     Call Center Book Review http://varoliiblog.com/call-centers/call-center-book-review/ http://varoliiblog.com/call-centers/call-center-book-review/#comments Wed, 05 Oct 2011 20:41:46 +0000 Mary Cook http://varoliiblog.com/?p=661
  • Social Media and the Call Center
  • Top Call Center Trends to Watch Out for in 2011
  • Is Your Call Center Damaging Your Brand?
    • ]]>     http://varoliiblog.com/call-centers/call-center-book-review/feed/ 1     Personalization Pays Off - Part 2 http://varoliiblog.com/varolii-news/personalization-pays-off-part-2/ http://varoliiblog.com/varolii-news/personalization-pays-off-part-2/#comments Thu, 08 Sep 2011 21:35:21 +0000 Brian Moore http://varoliiblog.com/?p=566
  • Personalization pays off
  • Welcome Calls are Effective Relationship Building Tool
  • Make it Relevant - This Year's Theme for Varolii's Interaction Conference
    • ]]>     http://varoliiblog.com/varolii-news/personalization-pays-off-part-2/feed/ 0     Communications are Converging http://varoliiblog.com/call-centers/communications-are-converging/ http://varoliiblog.com/call-centers/communications-are-converging/#comments Wed, 07 Sep 2011 18:30:28 +0000 Mary Cook http://varoliiblog.com/?p=570
  • Keeping Pace with Changing Expectations – The Ingredient for a Positive Customer Experience
  • Top Call Center Trends to Watch Out for in 2011
  • Customer communications go social
    • ]]>     http://varoliiblog.com/call-centers/communications-are-converging/feed/ 0