Varolii Blog » Healthcare

Treating Debt as a Chronic Disease

Kael Kelly — Wed, 28 Sep 2011 16:58:44 +0000

Lessons from the Healthcare Industry on Communicating with High-Risk Customers Healthcare providers typically approach high-risk patients differently than other industries, such as financial services and its approach to high-risk borrowers. In healthcare, companies like Staywell, ActiveHealth and Alere contract with payers (health insurers) as well as employers to identify patients at-risk for chronic diseases like ... Related posts:

Care Continuum Alliance Forum Recap: The Need for Member Follow-through

David McCann — Fri, 23 Sep 2011 16:39:26 +0000

Earlier this month, I had the opportunity to go to the annual Care Continuum Alliance Forum, a conference for dozens of disease management companies and health plans. It is a great opportunity to share the latest trends and perspectives on U.S. member/patient engagement. I had the chance to join several interesting conversations on the topic. ... Related posts:

Medical Therapy Should Include Treatment Adherence

Mary Cook — Tue, 19 Jul 2011 17:41:02 +0000

Being ill is hard. In order for a patient to feel better, he or she must follow the treatment suggested by his or her physician. This willingness to cooperate ensures that the patient is healthier, experiences a higher quality of life, has greater symptomatic relief, and requires less interventional care from unscheduled ER visits and ... Related posts:

Court Rules Consumer can Revoke Consent to be Autodialed

Brian Moore — Wed, 20 Apr 2011 02:24:01 +0000

The US District Court for the Southern District of California has ruled that a consumer can revoke their consent to be autodialed or receive recorded messages at their wireless number either orally or in writing. Related posts:

Strategic Defaulters and Cash Flow Managers

Brian Moore — Sat, 09 Apr 2011 07:39:16 +0000

According to a study by Experian, the recession and housing market meltdown has spurred some borrowers to behave in unexpected ways - so different in fact they have come up with category names: Strategic Defaulters and Cash Flow Managers. Strategic Defaulters are borrowers with prime or even super prime credit ratings that choose to default ... Related posts:

Welcome Calls are Effective Relationship Building Tool

Brian Moore — Tue, 15 Mar 2011 23:20:47 +0000

Welcome calls are a great way for a company to begin a relationship with a new customer. Beyond delivering a heartfelt "thank you" for their business, welcome calls effectively bridge the gap from the point of sale to the point of service. This is especially important when the relationship is established through an indirect channel ... Related posts:

The ROI Behind Automation

Mary Cook — Tue, 01 Mar 2011 22:57:11 +0000

Call centers have their challenges like any other operating unit. These challenges have not changed over the last 20 years, but what has changed is the ways we can address these challenges with new processes and technologies. I view the top three ever-lasting top call center challenges as: How can we reduce operating expenses? How ... Related posts:

Make it Relevant - This Year's Theme for Varolii's Interaction Conference

Varolii — Fri, 25 Feb 2011 22:54:21 +0000

“Make it relevant” is the theme for Interaction 2011, Varolii's annual client conference, which will be held at the beautiful Red Rock Resort outside Las Vegas from May 22/23 to May 25. Since I am going to be giving a couple of presentations at the conference, I have been thinking about what "make it relevant" means. ... Related posts:

What are Best Methods for Collecting Past Due Accounts?

Varolii — Fri, 25 Feb 2011 22:48:48 +0000

When it comes to money, size does matter. More is better, biggest is best. It's important to keep this in mind when comparing alternative methods for collecting past due accounts. While cost efficiency is good, at the end of the day whichever approach yields the tallest stash of cash should win. Some collections executives focus ... Related posts:

SMS messages as a response to winter storms

Varolii — Tue, 18 Jan 2011 05:08:09 +0000

As severe winter weather battered down across much of the nation recently, outbound communications were sent out to millions of employees in education and local government. Text alerts allow businesses, government offices and schools to notify staff and students directly of school closings, delayed openings and weather advisories. For example, Auburn University sent a text ... Related posts: