Varolii Blog » Industry News

Live From Interaction 12 – Speed Sells

Brian Moore — Thu, 08 Mar 2012 16:03:28 +0000

One of the most interesting insights shared by a Varolii client at our annual users conference was the impact making a rapid response to a shopper’s web inquiry has on the likelihood of making a sale. The client in this case is a large mortgage lender, but the finding is applicable across industries that use ... Related posts:

Congress to Consider FDCPA Modification

Brian Moore — Mon, 05 Mar 2012 18:01:20 +0000

Wouldn't you know that as soon as I put the finishing touches on my regulatory presentation for our Interaction 2012 conference this week, some important news would break. Oh well, I shouldn't complain since it is potentially very good news for the credit and collections community. Barney Frank, ranking Member of the House Financial Services Committee, has ... Related posts:

Varolii Interaction 2012 - Get in the Loop

Mary Cook — Tue, 28 Feb 2012 19:11:08 +0000

Varolii’s user conference, Interaction, is a week away. This is my third trip to Interaction, and I cannot tell you how excited I am to be heading to Las Vegas. Plus I needed an excuse to play the slots, and now I have one. In addition to flirting with Lady Luck I fully intend to ... Related posts:

Scrum-ptious: Agile Development = Happy Customers

Mary Cook — Wed, 18 Jan 2012 17:09:28 +0000

Anyone who knows me knows I am a fan of Forrester research. So a recent Forrester Blog, entitled The Top Thirteen Customer Management Trends for 2012, warmed my Customer Experience heart. It spoke of many of the trends I am personally following, including Agile development processes. Varolii is a cloud services provider that practices agile methodologies. ... Related posts:

HTML5 - What is it and what does it mean to me? Apps not required?

Mary Cook — Fri, 09 Dec 2011 17:53:45 +0000

Even if you're a Web novice, you may already have heard the term “HTML5” by now. You can almost feel the buzz amongst designers and web users! Google, Apple, Facebook and others have been constantly in the mix -- and they're all pulling their socks up to maximize the benefits of this exciting new platform. Even if ... Related posts:

'Tis the Season to Be Jolly…or in Queue…

Mary Cook — Wed, 30 Nov 2011 16:29:00 +0000

It’s that special time of year again, the 4th quarter. The quarter all of us call center, customer care and experience professionals live (and die) for. While many of us this past Thanksgiving planned out our shopping trips like the covert PMP multi-media-centric individuals we are (ok, perhaps it was just me…), my beloved and ... Related posts:

Mortgage delinquency down slightly, but there is still a lot of work to do

Brian Moore — Fri, 18 Nov 2011 18:21:42 +0000

The Mortgage Banker's Association reports that the percentage of residential mortgages at least one payment past due or in foreclosure in the 3rd quarter dropped 1.15% from the same quarter last year and now stands at 12.42%. Despite this modest year over year improvement, this rate is more than double pre-recession averages. There are an ... Related posts:

All Disasters are not Created Equal

Jeff Delaney — Mon, 07 Nov 2011 17:22:25 +0000

Make Sure You’re Prepared for Anticipated and Unanticipated Events The recent East Coast crises of the Virginia earthquake and Hurricane Irene demonstrate the real need for automated communications solutions that enable businesses to communicate vital information to customers and employees during any kind of business disruption. However, these solutions have to work when business continuity ... Related posts:

Catch 22 - Why Congress Must Modernize the TCPA

Brian Moore — Thu, 03 Nov 2011 15:51:27 +0000

Joseph Heller does not get enough credit for coining the term "Catch 22". How many authors can claim a phrase that conveys so much meaning in two little words, immediately understood as a shorter yet more eloquent version of "between a rock and a hard place"? In the book by the same name, Catch 22 ... Related posts:

Mortgage Bankers Occupy Rush Street

Susan Casella — Tue, 11 Oct 2011 23:10:22 +0000

I'm in Chicago this week where the Mortgage Banker's Association (MBA) is holding its annual conference and while the occupation of Wall Street is getting most of the headlines, these proceedings are no less newsworthy. In fact, its not too much of a stretch to say the efforts of this group meeting in the Windy ... Related posts: