Varolii Blog » Retail

'Tis the Season to Be Jolly…or in Queue…

Mary Cook — Wed, 30 Nov 2011 16:29:00 +0000

It’s that special time of year again, the 4th quarter. The quarter all of us call center, customer care and experience professionals live (and die) for. While many of us this past Thanksgiving planned out our shopping trips like the covert PMP multi-media-centric individuals we are (ok, perhaps it was just me…), my beloved and ... Related posts:

Court Rules Consumer can Revoke Consent to be Autodialed

Brian Moore — Wed, 20 Apr 2011 02:24:01 +0000

The US District Court for the Southern District of California has ruled that a consumer can revoke their consent to be autodialed or receive recorded messages at their wireless number either orally or in writing. Related posts:

Strategic Defaulters and Cash Flow Managers

Brian Moore — Sat, 09 Apr 2011 07:39:16 +0000

According to a study by Experian, the recession and housing market meltdown has spurred some borrowers to behave in unexpected ways - so different in fact they have come up with category names: Strategic Defaulters and Cash Flow Managers. Strategic Defaulters are borrowers with prime or even super prime credit ratings that choose to default ... Related posts:

Welcome Calls are Effective Relationship Building Tool

Brian Moore — Tue, 15 Mar 2011 23:20:47 +0000

Welcome calls are a great way for a company to begin a relationship with a new customer. Beyond delivering a heartfelt "thank you" for their business, welcome calls effectively bridge the gap from the point of sale to the point of service. This is especially important when the relationship is established through an indirect channel ... Related posts:

The ROI Behind Automation

Mary Cook — Tue, 01 Mar 2011 22:57:11 +0000

Call centers have their challenges like any other operating unit. These challenges have not changed over the last 20 years, but what has changed is the ways we can address these challenges with new processes and technologies. I view the top three ever-lasting top call center challenges as: How can we reduce operating expenses? How ... Related posts:

Make it Relevant - This Year's Theme for Varolii's Interaction Conference

Varolii — Fri, 25 Feb 2011 22:54:21 +0000

“Make it relevant” is the theme for Interaction 2011, Varolii's annual client conference, which will be held at the beautiful Red Rock Resort outside Las Vegas from May 22/23 to May 25. Since I am going to be giving a couple of presentations at the conference, I have been thinking about what "make it relevant" means. ... Related posts:

What are Best Methods for Collecting Past Due Accounts?

Varolii — Fri, 25 Feb 2011 22:48:48 +0000

When it comes to money, size does matter. More is better, biggest is best. It's important to keep this in mind when comparing alternative methods for collecting past due accounts. While cost efficiency is good, at the end of the day whichever approach yields the tallest stash of cash should win. Some collections executives focus ... Related posts:

SMS messages as a response to winter storms

Varolii — Tue, 18 Jan 2011 05:08:09 +0000

As severe winter weather battered down across much of the nation recently, outbound communications were sent out to millions of employees in education and local government. Text alerts allow businesses, government offices and schools to notify staff and students directly of school closings, delayed openings and weather advisories. For example, Auburn University sent a text ... Related posts:

SMS technology can save lives

Varolii — Wed, 12 Jan 2011 05:04:24 +0000

In 2008, the Federal Communications Commission instituted a new plan that will allow cell phone users to get text messages when emergencies strike. Although the technology is yet to materialize, disasters in other countries have shown the system's effectiveness. According to CNN, the notification software will allow Americans to know about three major events within ... Related posts:

Call center software eases winter concerns

Varolii — Tue, 04 Jan 2011 04:46:00 +0000

The winter is just beginning, and businesses in some areas must be prepared for their workforces to be easily sidelined with one wallop from Mother Nature. For example, the region from New Jersey to Boston recently got dumped with close to 20 inches of snow. But thanks to new call center technologies, staffing concerns were ... Related posts: