Vector BPO as a premier lead generation partner, managed to perfect its process of ensuring that the leads that it generates are of the best quality by adhering various ways of proven method when qualifying leads and by utilizing available technology to rate and score the likelihood of a lead to be converted to sale. Vector BPO is also increasingly building up its capability to provide and deliver the right quantity of leads to our partners in a very consistent manner. This way, our partner can not only rely on a flow of quality leads, but most importantly, rely on a consistent flow of leads so they can properly project and allocate traffic across its lead sources.

Our lead generation team send leads to our major lead aggregator and network partners at volume of not less than 1,000 calls everyday, all fully qualified. An increasing demand for more traffic prompted our company to hire and train additional 2 classes per month to sustain and meet the growing demands of our lead generation campaigns. Thus sustaining our increasing growth and demand to deliver our commitments.

While Vector BPO is relatively new to the EDU lead generation vertical, it has already earned its reputation as a  trustworthy, reliable and capable warm transfer lead source.  Already tapped by major players in the EDU Space, Vector BPO will continue to be a force to be reckoned with in this industry.

For any inquiries on how we can provide you the same quality and quantity of leads, do not hesitate to contact us and we will be more than glad to listen and help you out. Our affiliate relations management skill are so mature than you can just simply forget that we even exist and you can spend more time focusing on your core business.

It wasn’t like I applied for the sake of applying. I did my research. I looked at the website and go over the video of testimonies of agents and I liked what I saw. The agents are unassuming, talks naturally, professional looking and seems to have a humble attitude. Then I become part of the team. I observe and I love it so far. Here’s why:

1. The environment is less stressful for agents. I know how it is to be an agent;
2. The corporate values of professionalism, passion, integrity, humility and sense of ownership are values that I also uphold;
3. The company is competitive. The benefits are good like HMO for the employee and its dependents, higher night shift differential pay than what is required by the labor code, higher overtime pay, bereavement leave, wedding leave, service incentive leave aside from the required benefits under the labor code. Not to mention, higher basic pay aside from the allowances;
4. Fixed work schedule and fixed shift. Certainly, no work on weekends. I get to spend time for myself and my family;
5. As HR practitioner, it’s not difficult to motivate employees at Vector BPO. HR team are happy and motivated people so it’s not difficult to motivate others as well. It’s contagious.
6. I have the full support from the management team insofar as the welfare of the employees are concerned; having an experienced IT guy as the Vice President – General Manager, we are definitely not behind when it comes to technology;
7. The management team are so far the best management team I have the pleasure of working with. I’ve been from one company to another but I’m proudest with Vector management team;
8. We have one direction, there’s mutual respect, we assist each other and we certainly hate office politics.

This company made me realize I made the right move. I’m happier and I’m excited to go to work. Overall, the company itself and the people (agents, support group, management team) make me want to buckle up for work. Are they lucky to have me? I’d say it’s the other way around. I am lucky to be part of Vector BPO. Truly, my company is one of Cebu’s best call centers to work with!

“Courtesy is a rare breed” is a saying I have heard time and again.  Because the sad truth is that bad manners breed more bad manners faster than good manners do.  With a lack of common courtesy, it turns simple matters into huge misunderstandings. In this stressful time, we are more likely to make mountains out of molehills because of all the pressure that we are facing at work, the anxiety of these turbulent economic times, and tensions at home.

Keep this in mind as you go about your day, both at home and at work. If you work in
any sort of service environment, be especially mindful of how you talk to your customers. “Please,” “Thank you,” and the ever important “Have a nice day” can go a long way towards building a loyal relationship with your clients. Remember, being courteous and showing consideration and care to others does not cost anything, but the rewards can be priceless.

• Building Trust
• Communicating Positively and Openly
• Creating Team Spirit
• Giving Recognition/Credit and Taking Responsibility
• Being Approachable

However for me, there’s only one thing that keeps all these things in place, and that is respect.

Just like in relationships, respect is a two way thing and it has to be earned.  First and
foremost it has to start within ourselves; then we give it to others, and it comes back to us.  I’m not talking about respect just in its basic sense but in all its perspectives.

Each of us is unique, we have different interests, we were brought up differently, we went to different schools, we have different beliefs, and we have different perspectives on different things. Taking each of these into consideration when managing each individual within a team will go a long way.

As a team manager, before you can proceed there’s one thing that you first must do.  Know your employees!

By getting to know them, you will have a better idea of how they will respond to certain things. You will also learn what motivates them and discover the most effective approach to train them to be the best on what they do at work.

It is quite easy to build trust among peers once we know how to respect each individual’s perspective.  And it will be quite easy for you to fully convey what you want to the team once you have earned each person’s respect.

Giving back what is due in terms of rewards and knowing how to recognize one’s effort even in their simplest form can make all the difference.  Respecting each individual
as a member of the team and showing it can further strengthen the bond.

At the end of the day, it is not about me or you, but the team.  Most of all, we have to remember that we would not be where we are right now if it was not for them.

Today’s lesson: API.

API stands for “Application Programming Interface,” a daunting techy sounding name, but the concept is  relatively simple once you drill down to the basics. Essentially, this is a set of rules built in to certain software programs that allow them to communicate with each other. Since different software programs are developed by different people, these rules allow each programmer a set of guidelines so their application plays well with others. Applications that work together are far more valuable than those that don’t.

In the contact center world, this term is most commonly found when talking about virtual call centers and cloud computing, where various activities are being performed by different people in different locations.

Software as a service, or SaaS, is just that. Rather than purchasing a disc or downloading the entire program and associated data, it is all hosted on an external server and accessed remotely by users/subscribers. This can be an internet based service, or just a local network, but the result is lowered software and IT costs, less clutter on individual hard drives, and dramatically increased flexibility.

With SaaS came the emergence of the virtual call center. No longer was a prospective call center required to purchase and maintain all the equipment and software necessary to get up and running. Rather, they could subscribe to the service hosted by a central service provider. The calls could be easily routed from the vendor to the agent, either through traditional phone lines or VoIP.

In addition to lowering the cost of entry into the contact center field, virtual call centers make it possible to work from home or other remote locations. A call can also be easily transferred from one agent to another, even if they are in different locations, in some cases even different countries.

The only real drawback to this technological development is that gathering materials for your CD Throne is a whole lot harder than it used to be.

The Roadmap predicts that the annual revenues from the IT-BPO industry could more than double in the next five years, from $9 billion in 2010 to $25 billion in 2016. This would make up a 10% share of the global market.

In order for the plan to be successful, however, there must be acceleration in industry development of talent and resources, and stronger government support. Ultimately the IT-BPO industry could represent 9% of the Philippines GDP and employ as many as 1.3 million Filipinos. Even if little more than the current conditions are maintained, predictions indicate that the industry could grow to $20 billion in revenues and nearly a million employees.

According to senior executive director for information and research, Gillian Joyce G. Virata, to support the expansion and development of the industry, the road map identified five priority activities for BPAP, the Business Process Association of the Philippines. “Priorities include driving standards and accreditation to ensure a better match between the skills of graduates with the requirements of industry; more aggressive internal marketing of the industry to the local talent pool; strengthening awareness of the Philippine value proposition in IT, voice and non-voice BPO services in existing and new markets; advocating high impact public policies; and strengthening our Public-Private Partnership with government to fund key programs such as study-to-work training programs.”

Their vision is to make the Philippines the number one destination for voice and non-voice services worldwide. BPAP has been around since 2004 and has support from the Philippine government, the chambers of commerce in the Philippines and elsewhere, and many businesses and business associations.

As the Philippine BPO industry has grown, BPAP has grown right along with it. BPAP is one of the organizations responsible for the development of the IT-BPO Roadmap 2011-2016, which outlines a plan in which the Philippines continues is stellar growth in the outsourcing industry, and more than doubles it’s annual revenue from $9 billion in 2010 to $25 billion in 2016—equivalent to a 10% share of the global market.

As stated on the BPAP website: “With approximately 250 industry and support-industry members, including five associations, BPAP plays a pivotal role in sustaining rapid growth of the IT-BPO and GIC industry by working to ensure an enduring supply of high quality labor, supporting service innovation, and providing country visibility.”

The first thing to consider is the cost. It should go without saying that your provider has to charge less than the cost of doing the job in house, but as with anything else, the cheapest isn’t necessarily the best. Sometimes a provider lowers your cost by cutting your quality. If that’s the case, you will probably end up losing money in the long run.

A good outsourcing company is one that maintains the good name of your company. Customers will enjoy their interactions with them, which will result in returning customers and customer referrals. In the end, your outsourcing company should be growing your business. This sort of company may charge more than the cheapest guy on the market, but it will be worth every penny in the end.

Over time, the cost saved in personnel, equipment, space, and other areas, not to mention the lowered risk factor associated with an outsourced team, should save you a considerable amount of money. This is good for the provider because you may expand your team, or refer other business owners to them. In turn, their revenues increase. Everyone is happy, and your relationship can be self sustaining.