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Verba Technologies earns Microsoft Silver Partner status

John Harrison — Wed, 06 Oct 2010 15:21:00 GMT

Verba Technologies is proud to announce that it has been awarded Microsoft Silver Partner, ISV (Independent Software Vendor) status.

This new partnerhsip level reaffirms Verba Technologies' commitment to support Microsoft platforms and technologies, especially call recording for Microsoft Lync Server. Call recording availability for the Microsoft Lync platform is vital for Lync adoption in large enterprises. Verba Technologies provides one of the most enhanced and versatile call recording solution for Lync customers, based on the Verba Recording System framework.

The official partner status also ensures that Verba Technologies' solutions are fully compatible with the latest Microsoft operating system platforms and supports Microsoft Windows 2008 R2 Server and Microsoft SQL Server 2008 R2 and Microsoft Hyper-V Server 2008 R2 virtual envrionment as well.

For more information, please visit: Microsoft Call Recording

Call recording vendor Verba Technologies adds representation in Middle East

John Harrison — Wed, 28 Apr 2010 15:58:00 GMT

Verba expansion into Saudi Arabia will serve Middle East customers via local expertise.

A leading provider of call recording and contact center quality assurance solutions, Verba Technologies is proud to announce new representation in Riyadh, Saudi Arabia, in cooperation with Electech, a regional unified communications solutions vendor. The Verba representation will serve local partners and customers in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and United Arab Emirates.

Marking a strategic milestone in the company’s global expansion plan, the availability of Verba solutions in the Middle East demonstrates Verba’s commitment to its existing client base in the region and to improving customer service.

Not only is the new branch designed to boost Verba’s brand presence but it provides new and established integrator partners in the region with a local collaboration partner. This combination of local presales, training and support services for all our Middle East projects will ensure a true partnership with our customers and partners.

"In Electech, we have found a trusted local partner with extensive experience and regional business excellence," said Robert Tarantino, Director of Business Development, Verba Technologies. "This new representation establishes a valuable local resource that can help us tighten our relationships with our partners in the region."

Leading Verba’s new presence in the Middle East is Mr. Ibrahim Mir, a Riyadh-based industry veteran with experience in the telecom and unified communications industries across the region. Mr. Mir and his company, Electech, bring an important skill set and business network to represent Verba Technologies.

"Verba’s expansion into the Middle East fills an immediate need in the market for quality call recording," says Mr. Mir. "With the recent wave of regulations that apply to call recording in the kingdom, we are happy to offer our customers a comprehensive and fully compliant solution."

While pricing and agreements for existing and future Verba partners in the region will not change, organizations can expect enhanced local help from Verba’s new Riyadh office.

About Verba

Verba Technologies is a leading provider of compliance call recording and quality management solutions for unified communications and contact center platforms that support voice, video and telepresence devices. Verba solutions expand unified communications platform capabilities with reliable, scalable call recording and quality management technology. Founded by industry veterans from the call recording, unified communications, contact center and software development fields with more than 60 years of combined experience, Verba takes an innovative approach to call recording and quality management by offering a product with more features, better technology and a lower price point. For more information, visit www.verba.com.

Verba Recording System achieves VMware Ready status

John Harrison — Sun, 11 Apr 2010 15:32:00 GMT

Certified Verba solutions can help customers achieve the highest level of performance available for virtualized recording systems.

Verba Technologies, a global technology leader of compliance call recording and contact center quality assurance solutions, announced today that its unified call recording platform , the Verba Recording System, is officially VMware Ready™. Verba Recording System is the worlds’ first unified communications recording solution with video call recording capabilities to pass official VMware Ready™ tests.

With VMware Ready™ solutions from Verba, customers can achieve the highest level of performance available for virtualized recording systems while improving hardware utilization, redundancy and operational efficiencies, and reducing costs.

In addition to certifying that Verba's products interoperate seamlessly with a virtual infrastructure, VMware Ready™ status further illustrates the company’s dedication to providing solutions optimized for virtualized environments and its long-term commitment to the VMware platform. A long-standing VMware Technology Alliance Partner, Verba Technologies has been working extensively with VMware virtualization technologies and possesses a solid customer base that is currently and successfully running Verba recording solutions on the VMware platform.

"We are pleased that Verba Technologies qualifies for the VMware Ready™ status, signifying to our partners and customers that our products have passed specific and rigorous VMware testing and interoperability criteria,” said Greg Kovats, Director of Product Development, Verba Technologies. “Our customers immediately recognize the value represented by the VMware Ready™ logo and understand that the Verba Recording System is a great fit for virtualized production environments."

With the Verba Recording System running on a VMware infrastructure, customers can take advantage of a lower TCO and the flexibility to share hardware resources and manage recording systems without downtime. By providing an enterprise, IT-friendly, open and flexible software-only approach with a virtualization option, the Verba Recording System enables customers to easily deploy, maintain and operate call recording and quality management systems for unified communications – without compromising recording service performance, scalability or quality.

Verba Technologies offers detailed guidance to customers that are planning to deploy the Verba Recording System in a VMware environment. Using the Verba best-practice recommendations, customers can get the most out of their virtualized environment.

About Verba

Verba Technologies is a leading provider of compliance call recording and quality management solutions for unified communications and contact center platforms that support voice, video and telepresence devices. Verba solutions expand unified communications platform capabilities with reliable, scalable call recording and quality management technology. Founded by industry veterans from the call recording, unified communications, contact center and software development fields with over 60 years of combined experience, Verba takes an innovative approach to call recording and quality management by offering a product with more features, better technology and a lower price point. For more information, visit www.verba.com.

Verba and Geomant launch call recording solution for Microsoft Lync at Enterprise Connect

John Harrison — Mon, 01 Mar 2010 08:39:00 GMT

Joint solution offers Lync users server-side call recording with enterprise-grade scalability and a rich feature set.

28 February 2011, Orlando, Florida: At this week’s Enterprise Connect event in Orlando (February 28 to March 3, 2011), Verba Technologies and Geomant are releasing a compliance recording and contact center quality management solution for Microsoft Lync Server 2010. This launch is the result of strategic market and technology collaboration between the two organizations.

Call recording availability for the Microsoft Lync platform is vital for Lync adoption in large enterprises. The joint offering from Geomant, a Microsoft Unified Communications Specialist and Microsoft Gold Certified Partner, and Verba Technologies, which develops leading call recording technology and quality management solutions, presents customers with a Lync call recording solution that encompasses key capabilities:

Geomant provides an enterprise-grade, conference-based Lync call recording engine technology with Microsoft Exchange and Microsoft Outlook integration
Verba adds their complete call recording and quality management suite, featuring web-access, rich access control, and auditing and automated media lifecycle management functions

“With the arrival of Lync Server 2010, more organizations are recognizing the opportunities and benefits of using the Microsoft unified communication platform as their strategic enterprise voice platform,” said Kevin Ross, Geomant’s Product Sales and Marketing Director. “With call recording, many organizations have sophisticated quality and compliance requirements. Both Geomant and Verba recognize the synergies of working together to create a solution designed for Lync Server 2010 with the rich post-recording functionality that Verba offers.”

“This is a great example of two Microsoft partners collaborating to produce a solution that combines Lync’s unique communications and productivity capabilities with a call recording solution for compliance and quality management,” said Yancey Smith, director of product management, Microsoft Lync, Microsoft Corp.

By allowing companies to record Microsoft Lync, Cisco, Avaya, BroadSoft, and SIP standard platforms with the same call recording platform, the solution enables recording in hybrid UC environments and facilitates smooth migrations. "Lync Server 2010 support is an important next step in our call recording product strategy,” emphasized Robert J. Tarantino, Director of Global Business Development at Verba Technologies. “By working with Geomant, a technology leader in the Microsoft unified communication world, we are adding another world-class recording technology to our enterprise unified recording portfolio."

Providing on-demand and always-on Lync call recording for internal, external, inbound and outbound Lync-based voice calls, the solution supports Microsoft Office Communicator 2007 R2, Lync and all Lync-compatible phone hardware solutions. Because the automated, always-on call recording mode does not require user intervention to initiate call recording, companies can take advantage of a complete Lync audio compliance solution, while on-demand recording capabilities provide recording functionality across the entire organization.

The Verba Media Repository stores recorded calls and provides secure and auditable search with rich access control and sophisticated archiving policies. Contact center operators can use the Verba Performance and Quality Management module for agent evaluation and scoring. Organizations have the flexibility to deploy the solution on premise, or as a cloud-based, software-as-a-service solution by using the Verba Recording System’s proven, service provider, multi-tenant capabilities.

About Geomant

Geomant is a well-established, innovative UC Software Developer and Systems Integrator specializing in Microsoft technologies. A Microsoft Gold Certified Partner, Geomant has offices across Europe, Australia and the Middle-East, and a global reseller network. For more information, visit www.geomant.com.

About Verba Technologies

Founded by VoIP industry veterans, Verba Technologies is a leading provider of call recording and contact center quality management solutions for unified communications platforms. The Verba Recording System supports voice, video and telepresence devices. Verba recording systems run in more than 25 countries at more than 500 customer sites and have recorded hundreds of millions customer calls. For more information, visit http://www.verba.com.

About Enterprise Connect®

Enterprise Connect® (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect® brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect® owns and produces No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://enterpriseconnect.com/.

Verba Launches Contact Center Quality Suite at Cisco Live in London

John Harrison — Mon, 01 Feb 2010 18:43:00 GMT

Verba Performance and Quality Management solution helps improve the customer contact center experience

Hackensak, NJ - February 01, 2011

At this week’s Cisco Live London, Verba Technologies is releasing a new suite of contact center quality assurance solutions. The Verba Performance and Quality Management solution can help call centers of all sizes measure and enhance call center agent performance and systematically improve the customer experience.

Working with hundreds of contact center supervisors to identify primary pain points, Verba created an innovative solution that closes the contact center quality loop. The Verba Performance and Quality Management is an agent monitoring, recording, evaluation, scoring, and reporting solution designed to help contact centers develop and execute customized quality assurance programs that increase productivity and enhance their business.

Contact centers can take advantage of productive features including:

An effective agent evaluation and scoring module — features easy-to-use evaluation forms, and flexible and statistically correct selection of interactions for evaluation and scoring; supports multiple questionnaires for complex inbound, outbound, multi-project, and outsourced contact center environments.
An integrated silent monitoring feature — provides an intuitive, phone- and web-based, low latency agent monitoring solution incorporated directly into the quality assurance process.
A screen capture component — captures agents’ desktop screens during or after customer interactions using a lightweight, centrally managed capturing agent with flexible APIs that are built to comply with PCI DSS and other standards.
A powerful, web-based dashboard and reporting solution — offers more than 50 built-in widget and report templates, plus the option to create new and customized templates.

Current sampling methods used throughout the contact center industry might significantly change measurement results, which could lead to litigation from an employee whose performance was measured by those techniques. Working closely with industry professionals, scientists and mathematicians, Verba designed its Verba Performance and Quality Management solution to provide a statistically correct approach associated with random interaction selection and to help ensure clients base their business decisions on accurate data.

Contact centers can use the Verba Performance and Quality Management solution to compare customer interactions with custom defined questionnaires, and, by integrating real business metrics (including sales revenue, profit margin and time to resolution) into calculations, evaluate how well questionnaires stack up against business goals. "We believe this is a cutting-edge contact center solution to help clients focus on business goals not only by measuring the quality of interactions but by controlling the quality of the measurement process itself." said Greg Kovats, Director of Development for Verba Technologies.

The Verba Performance and Quality Management suite is designed to be an add-on product to the state-of-the-art Verba Recording System. Before they buy, existing and future clients can experience the quality assurance aspect of the Verba Performance and Quality Management suite through a free, three-month Try-and-Buy program. "We are receiving very positive feedback from our beta customers,” explained RJ Tarantino, Director of Business Development for Verba Technologies. “Our Try-and-Buy program is a great low-risk option and we are confident clients will quickly see solid quality improvements and positive results."

About Verba

Founded by VoIP industry veterans, Verba Technologies is a leading provider of call recording solutions for unified communications platforms. A state-of-the-art call recording solution, the Verba Recording System supports voice, video and telepresence devices. Verba recording systems run at more than 500 customer sites and have recorded more than 250 million customer calls. Verba takes an innovative approach to call recording by offering a product with more features and freedom of integration at a competitive price point. Verba Technologies has offices in Hackensack, New Jersey, and Stockholm, Sweden. For more information, visit www.verba.com.

LaniNet AB becomes Nordic distributor of Verba Technologies

RJ Tarantino — Tue, 17 Nov 2009 18:15:00 GMT

LaniNet AB, a top Nordic distributor of IT security and communications products based in Stockholm, Sweden, and Verba Technologies, a leading provider of call recording solutions for unified communications (UC) platforms, are excited to announce a partnership to offer an innovative, state-of-the-art call recording solution for companies in Northern Europe. Verba call recording products were previously marketed in the Nordic countries under the name Carin IP Call Recording and they gained a reputation of reliability and fair pricing.

LaniNet offers the entire Verba product line, including solutions for Service Providers. Verba products will be sold in Sweden, Finland, Norway and Denmark. LaniNet will develop the reseller channel by offering training and certifications, different kinds of marketing activities to generate business opportunities for the Verba/LaniNet partner network.

"The new Verba brand and a clearer business model focusing on call recording so that we can process the entire market for call recordings makes Verba Technologies an even better partner for ourselves, our partners and our customers." said Roland Andersson, CEO of LaniNet AB.

"Name change from Carin IP Call Recording to Verba allows us to navigate on the market more efficiently. LaniNets already established channel fits very well into our strategy", says Robert Tarantino, Director of Business Development at Verba Technologies.

More information: http://www.laninet.se

Contact:
Helge Tiainen / LaniNet AB
helge@laninet.se
+46 8 400 151 20

About LaniNet

LaniNet is a distributor of IT security and communications products and solutions from several of the leading manufacturers. Their products cover areas like network security, content checking e-mail and Web traffic, Web security, load balancing, DNS security, endpoint security, disaster recovery, secure wireless networks, VoIP recording, secure access solutions and system monitoring. LaniNet always sell through resellers and has many years' experience as a distributor. LaniNet offers training and services with the products they distribute with the intention to increase the competence and competitiveness of resellers. LaniNet grows rapidly and we have offices in Sweden, Stockholm, Norway, Oslo and Finland, Helsinki.

Interwork Technologies signs agreement with Verba Technologies

John Harrison — Tue, 23 Jun 2009 18:29:00 GMT

Ottawa, Canada (June 23, 2010) - Interwork Technologies, a top, service-oriented distributor of data security and IP communication products in North America, and Verba Technologies, a leading provider of call recording solutions for unified communications (UC) platforms, are excited to announce a partnership to offer an innovative, state-of-the-art call recording solution for companies worldwide that use Cisco technology. The Verba Recording System supports voice, video and telepresence devices, and enables businesses to record all media in a single, unified system that’s easy to use, quick to search and accessible anywhere at any time.

“This agreement solidifies our commitment to bring best-of-breed call recording solutions to the Cisco channel and to help our partners develop new business,” says Ken Lewis, Vice President of Sales and Marketing at Interwork Technologies. “The Verba Recording System offers more features, better technology and a lower price point - key advantages for Cisco dealers and their clients. What’s great about the Verba Recording System is that it provides a true, unified recording solution by capturing voice, video and telepresence calls. And it’s ideal for key business applications such as legal compliance management, quality assurance, risk mitigation, best-practice training, conference recording, dispute resolution, and threat handling,” Lewis adds.

Deployed at leading financial institutions, security companies and call centers, the Verba Recording System provides an open and flexible software-only approach to help companies lower total cost of ownership. Using the Verba Recording System, businesses can better manage risk and compliance, develop quality assurance and increase productivity to gain a competitive edge. Verba Technologies offers the Verba Recording System in three different editions to support SMBs, large corporations and VoIP hosting providers (express, enterprise and service provider).

“Partnering with Interwork Technologies enables us to capitalize on a strong sales support team with extensive experience,” emphasizes RJ Tarantino, Director of Business Development for Verba Technologies. “That kind of backing provides us with a solid foundation on which to help ensure success for our North American channel partners.”

About Interwork Technologies Inc.

Interwork Technologies Inc is a privately owned, investor-backed company with offices in New York, Colorado, and Ontario, Canada. Established in 1991, Interwork Technologies is a value-added distributor which specializes in IT data security and IP communications (VoIP) solutions. Working directly with resellers and dealers, Interwork helps them grow their business by providing best-of-breed solutions from vendors who are 100 percent committed to the channel. With an extensive partner network of VARs and solution providers, Interwork is known for being a specialty advisor and expert in emerging technologies. For more information, visit www.interwork.com.

About Verba

Verba Technologies is a leading provider of call recording solutions for UC platforms that support voice, video and telepresence devices. Taking an innovative approach to call recording, Verba offers solutions that expand UC capabilities with reliable, scalable technology. Verba provides leading-edge products and services that help businesses across all industries take advantage of a superior value proposition. For more information, visit www.verba.com.

Cisco Developer Network

John Harrison — Sun, 10 May 2009 17:59:00 GMT

Verba Technologies is now a registered partner of the Cisco Developer Network program in the Unified Communications technology field. Cisco Systems' Cisco Developer Network (CDN) provides access to Cisco technologies and support resources that enable third-party development of compelling business solutions that unify data, voice, video, and mobile communications on Cisco development platforms.

The program also allows developers to take advantage of Cisco's brand, market leadership position, and installed base to help drive positive business results for themselves and their customers.

Verba is now in the process of preparing the first product version of the Verba Recording System for Interoperability Verification Testing. Our goal is to earn the 'Cisco Compatible' certification. Testing has already been requested, stay tuned for some exciting news.

Verba Technologies emerges at Cisco Live 2010

John Harrison — Sat, 04 Jul 2009 18:10:00 GMT

Based on the Latin proverb, “Verba volant, scripta manent” (spoken words fly away, written words remain), Verba made its premier at CiscoLive. In this podcast, RJ Tarantino, in charge of Business Development, describes what Verba means to Cisco customers seeking recording options.

Listen to the podcast using the player below:

Verba Call Recording Verified Cisco Compatible

Szabolcs Daroczy — Fri, 20 Nov 2009 18:31:00 GMT

Verba Recording System 2010 fully supports Cisco Unified Communications Manager 8.0

Hackensack, NJ (November 20, 2010) — Verba Technologies, a leading provider of call recording and quality management solutions for Cisco Unified Communications systems, is excited to announce that the latest version of its flagship solution, Verba Recording System 2010 passed the official Cisco Interoperability Verification Test (IVT) for the Cisco Unified Communications Manager 8.0 system.

This latest certification - the fourth one received from Cisco Systems - solidifies Verba Technologies’ commitment to deliver a reliable and scalable solution that is 100 percent compatible with all Cisco Unified Communications solutions. The result of more than eight years of development to create industry leading call recording products for Cisco environments, the Verba Recording System is one of the most versatile and complete solutions in the marketplace and is currently deployed at more than 500 customer sites in 26 countries around the globe.

“The rigorous testing in the certification lab went smoothly and offers documented proof that the Verba Recording System can support all the new features of the Cisco Unified Communications Manager 8.0 platform, including the long-awaited ability to record encrypted calls, inter-cluster extension mobility, and chaperone-initiated call recording,” said Greg Kovats, Director of Development, Verba Technologies.

Verified by Cisco and tekVizion, an independent testing laboratory, Verba Recording System 2010 ensures high quality recordings of even the most complex call flow scenarios that occur in organizations such as call centers, financial institutions and government agencies worldwide. This certification offers customers the confidence that Verba Technologies is dedicated to supporting the Cisco platform, now and in the future.

About Verba Technologies

Verba Technologies is a leading provider of call recording solutions for unified communications platforms. A state-of-the-art call recording solution, the Verba Recording System supports voice, video and telepresence devices. Founded by industry veterans with more than 60 years of combined experience in the call recording, unified communications and software development fields, Verba takes an innovative approach to call recording by offering a product with more features, better technology and a lower price point. For more information, visit www.verba.com.