VIPdesk https://vipdesk.com Tailor made contact solutions. Tue, 19 Nov 2019 22:41:35 +0000 en-US hourly 1 https://vipdesk.com/wp-content/uploads/2019/05/Screen-Shot-2019-05-21-at-12.53.00-PM-100x100.png VIPdesk https://vipdesk.com 32 32 169294209 40 Companies Recognized for Excellence in Customer Service  https://vipdesk.com/awards-in-customer-service/ Mon, 10 Jun 2019 09:00:40 +0000 https://vipdeskconnect.com/?p=28585 40 Companies Recognized for Excellence in Customer Service  by Business Intelligent Group, Bright Pattern, and VIPdesk  The Business Intelligence Group named 40 companies, executives and products as winners of the 2019 Excellence in Customer Service Awards. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of...

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]]> 28585 The Basics of a Home Office: An Insider Look at What You’ll Need  https://vipdesk.com/home-office-productivity/ Mon, 03 Jun 2019 09:00:48 +0000 https://vipdeskconnect.com/?p=28574 The Basics of a Home Office: An Insider Look at What You’ll Need By: Katlyn Eriksen At VIPdesk we enthusiastically support our team members working from their home offices in over 37 States across the country. This is the future of the modern workforce.   One in three U.S. employees that work from home enjoy a spike to their productivity, according...

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]]> 28580 VIPdesk Brand Ambassador Highlight: Melinda Wilcox  https://vipdesk.com/brand-ambassador-melinda-wilcox/ Mon, 20 May 2019 09:00:35 +0000 https://vipdeskconnect.com/?p=28557 VIPdesk Brand Ambassador Highlight: Melinda Wilcox  By: Caylin White   Brand Ambassadors (our Customer Service Professionals) make the customer service world happy! We have a wonderful team here at VIPdesk and wanted to highlight one star that has excellent customer service skills.   Melinda Wilcox is amazing at her role here and we highlight her skills, find out a little about her passion and advice for all...

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]]> 28557 10 Excellent Customer Service Skills https://vipdesk.com/customer-service-skills-brand-ambassadors/ Mon, 13 May 2019 09:00:16 +0000 https://vipdeskconnect.com/?p=28548 10 Excellent Customer Service Skills By: Caylin White   We aren’t only about providing customer care support here. We are about building each and every team member to be the best they can be through specific skills training. When you join the VIPdesk team, you are joining a tribe of people that are passionate about providing excellent customer care support...

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]]> 28548 Creating Performance Breakthroughs by Building Culture in Remote Teams   https://vipdesk.com/building-culture-in-remote-teams/ Mon, 29 Apr 2019 09:00:17 +0000 https://vipdeskconnect.com/?p=28538 Creating Performance Breakthroughs by Building Culture in Remote Teams   By: Caylin White   We take teamwork seriously here at VIPdesk.   We also aren’t a brick and mortar company. We embrace virtual work with a remote team across the nation, and we are extremely successful at providing customer service solutions to brands that you know and love. Yes, sometimes it IS okay to toot our...

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]]> 28538 Operations Master: VIPdesk Leadership in Customer Service  https://vipdesk.com/operations-leadership-in-customer-service/ Mon, 15 Apr 2019 09:00:45 +0000 https://vipdeskconnect.com/?p=28522 Operations Master: VIPdesk Leadership in Customer Service  Exclusive Leadership Interview with Val Burns  By: Caylin White      VIPdesk has built a strong Leadership team over the years. Operations is an integral part of success as we all know, and the people behind it make up the entire composition. The role of Operations is meant for highly efficient, organized people that...

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]]> 28522 VIPdesk’s Mission to Elevate the Human Experience  https://vipdesk.com/vipdesks-mission/ Mon, 08 Apr 2019 09:00:57 +0000 https://vipdeskconnect.com/?p=28511 VIPdesk’s Mission to Elevate the Human Experience  By: Caylin White  At VIPdesk we take our mission very seriously. Ultimately customer service is about one thing: humanity. We are taking care of other individuals with the utmost care, respect and courtesy that an outsourced solutions team can provide. That being said, our core mission is the most important building block for the foundation of success.   Our...

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]]> 28511 Podcasts in Customer Service: Path to Good by VIPdesk https://vipdesk.com/podcasts-in-customer-service-path-to-good-by-vipdesk/ Mon, 01 Apr 2019 09:00:32 +0000 https://vipdeskconnect.com/?p=28499 Podcasts in Customer Service: Path to Good by VIPdesk   By: Caylin White   The Path to Good podcast is a dedicated tribute to the ladies and gentlemen behind VIPdesk’s efforts at elevating the customer service experience.  The Leadership team at VIPdesk had the wonderful idea to bring the negative call center mentality to a halt with speaking their voices across the...

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]]> 28499 The History of VIPdesk and SOCAP: Customer Care Experts   https://vipdesk.com/socap-customer-care-experts/ Mon, 25 Mar 2019 08:21:34 +0000 https://vipdeskconnect.com/?p=28491 The History of VIPdesk and SOCAP: Customer Care Experts   Shaping customer service through community   By: Caylin White    VIPdesk has been active in the SOCAP community for years! In case you aren’t aware yet, SOCAP – Society of Customer Affairs Professionals – is the leading international association for customer care professionals, bringing together both brand representatives and technology vendors.    SOCAP has brought...

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]]> 28491 5 Customer Service Trends of 2019 You Don’t Want to Miss  https://vipdesk.com/customer-service-trends-of-2019/ Mon, 18 Mar 2019 09:00:28 +0000 https://vipdeskconnect.com/?p=28476 5 Customer Service Trends of 2019 You Don’t Want to Miss By: Caylin White It’s 2019 and VIPdesk is ready for the new customer service trends in 2019.  Are you?   Customer service has taken a wild ride over the years, especially with the boom of social media and engagement.  With every client, we are always...

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