Vista Interactive Support

Server Migration

noreply@blogger.com (Peter) — Fri, 07 Jun 2024 08:32:00 +0000

Following on from recent mail server issues, we will be migrating many of our clients to a new server.

We will be communicating directly with affected clients when their hosting is moving and we expect the migration to be as painless as possible with minor disruption to services.

Email sending issues

noreply@blogger.com (Peter) — Fri, 26 Apr 2024 12:06:00 +0000

Email sending limited

A client has accidentally sent spam messages via our shared hosting server and as a result, sending mail is now limited.

A computer infected with a virus or malware can send thousands of spam messages undetected.

Mail internal to our server is being delivered and external mail is being delivered to the mailboxes on our server. However email from our server is not currently arriving at external mailboxes and we are working with our hosting service provider to resolve this. We cannot guarantee delivery of recent messages because they may be delayed or blocked by external servers beyond our control.

Make sure to follow safe internet usage. Use virus and malware scanning software. Only use trusted software and trusted internet links even if the source appears to from someone you know.

To ensure that our server does not send spam, we are limiting the number of emails that can be sent per hour.

DNS Issues

noreply@blogger.com (Peter) — Mon, 06 Mar 2023 08:19:00 +0000

There are issues with the DNS (domain name service) related to a server hosting websites and email for some of our clients.

There is planned maintenance related to DNS scheduled for next week however this most likely a different issue.

We are attempting to contact the service provider regarding this and monitoring the issue.

Christmas/New Year Support Availability

noreply@blogger.com (Peter) — Sun, 18 Dec 2022 11:00:00 +0000

Due to a team member traveling, technical support will be limited during the period from 31 December 2022 to 7 January 2023.

You can still contact us via the usual methods, but due to availability and time zone differences you may experience delays in our response times.

Server Migration Completed

noreply@blogger.com (Peter) — Sat, 29 Jan 2022 05:37:00 +0000

We have completed moving our clients' websites and email to our new server.

The new server has more storage available and more up to date server software.

If you experience any problems which may or may not be related to this maintenance, please contact us.

Server migration in progress

noreply@blogger.com (Peter) — Thu, 27 Jan 2022 08:55:00 +0000

We have purchased a new server for hosting many of our clients websites and email.

The new server will allow us to provide more storage and more up to date server software.

We are in the process of migrating data to this new server now and we expect no disruption of services.

If you experience any problems which may or may not be related to this maintenance, please contact us.

Malware incident

noreply@blogger.com (Peter) — Thu, 15 Apr 2021 23:47:00 +0000

A customer's WordPress website was recently infected with malware. The infection was detected by our service provider and blocked from preventing further damage. We suspect this was due to a security vulnerability in an old WordPress version, so this is a reminder to keep software up to date.

Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance.

Please contact us, if you want help with your WordPress blog or website.

Support availability

noreply@blogger.com (Peter) — Tue, 08 Sep 2020 21:28:00 +0000

Due to a team member permanently relocating to New Zealand, our technical support availability is changing.

During the period 9-11 September 2020 technical support will be limited due to our team member traveling.

From 11 September 2020, technical support will be available with the most immediate response during mornings in European time zones.

You can still contact us via the usual methods, but due to time zone differences you may experience delays in our response times.

Emergency server maintenance

noreply@blogger.com (Peter) — Mon, 08 Jun 2020 08:40:00 +0000

A server hosting many of our customers was moved to a different host machine in the last 12 hours. This involved a complete copy of the data and software and a server restart to solve an emergency hardware issue.

If you experience any problems which may or may not be related to this maintenance, please contact us.

Some sites upgraded to the latest TYPO3 versions

noreply@blogger.com (Peter) — Wed, 03 Jun 2020 14:50:00 +0000

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 9.5.14 to TYPO3 CMS 9.5.18 and from TYPO3 CMS 10.4.1 to TYPO3 CMS 10.4.3.

These versions are maintenance releases and contain bug fixes only which repair some side effects from the previous security release update. You can read more about these updates at https://typo3.org/article/typo3-1042-and-9517-security-releases-published.

Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS).

If you want to upgrade your TYPO3 website to the latest version or add new features, please contact us.

Server upgrades (Plesk and MySQL)

noreply@blogger.com (Peter) — Sat, 02 May 2020 20:17:00 +0000

During this weekend we have upgraded several components on a server used by many of our customers.

The Plesk control panel software has been upgraded to Plesk Obsidian. It has many improvements and new features including an upgrade of the Roundcube webmail software.

We have also upgraded the MySQL server to version 5.6 to help some customers use modern versions of their website content management systems.

If you notice any problems or issues that might or might not be related to this recent upgrade, please contact us.

Planned server outage

noreply@blogger.com (Peter) — Thu, 30 Apr 2020 09:15:00 +0000

We are planning to upgrade the Plesk control panel and database server software on a server hosting most of our customers during the coming weekend Friday 1 - Sunday 3 May 2020.

We hope to avoid any disruptions in service, but some services may be temporarily unavailable while our server restarts during this time.

We apologize for any inconvenience. If you expect or experience any problems which may or may not be related to this maintenance, please contact us.

Some sites update to latest WordPress version

noreply@blogger.com (Peter) — Wed, 01 Apr 2020 12:27:00 +0000

We have updated WordPress for customers where we manage their websites to the latest version: WordPress 5.4 “Adderley”. This is a feature release.

Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance.

Please contact us, if you want help with your WordPress blog or website.

Some sites upgraded to the latest TYPO3 versions

noreply@blogger.com (Peter) — Thu, 20 Feb 2020 16:00:00 +0000

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 8.7.30 to TYPO3 CMS 8.7.31 and TYPO3 CMS 9.5.13 to TYPO3 CMS 9.5.14.

These versions are maintenance releases and contain bug fixes only, including some important improvements regarding default behavior of SameSite cookies sent by TYPO3 Core. For more details about the releases, please visit https://typo3.org/article/typo3-9514-and-8731-maintenance-releases-published.

Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS).

If you want to upgrade your TYPO3 website to the latest version or add new features, please contact us.

Technical support during the Christmas / New Year season

noreply@blogger.com (Peter) — Sat, 21 Dec 2019 21:00:00 +0000

Technical support during the Christmas / New Year season will be available as usual and you can still contact us via the usual methods, but we may be slower in responding. For emergency or urgent server problems, please send a message via SMS/WhatsApp to +90 533 495 9737.

Merry Christmas and Happy New Year.

Some sites upgraded to the latest TYPO3 versions

noreply@blogger.com (Peter) — Wed, 18 Dec 2019 13:40:00 +0000

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 8.7.27 to TYPO3 CMS 8.7.30 and TYPO3 CMS 9.5.9 to TYPO3 CMS 9.5.13. These versions are security and bug fix releases. For more details about the releases, please visit https://typo3.org/article/typo3-1022-9512-and-8730-security-releases-published/.

Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS).

If you want to upgrade your TYPO3 website to the latest version or add new features, please contact us.

WordPress Updated

noreply@blogger.com (Peter) — Thu, 14 Nov 2019 08:29:00 +0000

We have updated WordPress for customers where we manage their websites to the latest version: WordPress 5.3 (Kirk). This is a feature release.

Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance.

Please contact us, if you want help with your WordPress blog or website.

WordPress Updated

noreply@blogger.com (Peter) — Thu, 05 Sep 2019 07:23:00 +0000

We have updated WordPress for customers where we manage their websites to the latest version: WordPress 5.2.3. This is a bug fix and security release.

Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance.

Please contact us, if you want help with your WordPress blog or website.

Plesk control panel and server software upgraded

noreply@blogger.com (Peter) — Thu, 29 Aug 2019 12:37:00 +0000

With yesterday's upgrade of the Plesk control panel on a server hosting many of our clients, were many other server system software updates.

The new features in Plesk Onyx most significant for our customers are:

Improved SSL support
ImunifyAV
PHP versions 7.2 and 7.3
WordPress Toolkit

Plesk upgrade in progress

noreply@blogger.com (Peter) — Wed, 28 Aug 2019 18:02:00 +0000

The Plesk control panel is being updated by our service provider for a server that hosts many of our clients. All web and mail services should operate as normal during the upgrade.

You can contact us if you experience any problems, but these might be automatically resolved when the update completes.

Some sites upgraded to the latest TYPO3 version.

noreply@blogger.com (Peter) — Wed, 21 Aug 2019 14:57:00 +0000

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 9.5.8 to TYPO3 CMS 9.5.9. This version is a bugfix and maintenance release.

Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS).

If you want to upgrade your TYPO3 website to the latest version or add new features, please contact us.

Rich Text Editor not displaying in Chrome browser

noreply@blogger.com (Peter) — Wed, 19 Jun 2019 00:29:00 +0000

With some recent updates to Google Chrome browser, the Rich Text Editor (RTE) was broken on some of our customers' TYPO3 installations. We have patched TYPO3 to resolve this issue, but your site may have cached pages which do not display the editor. To fix this, please clear the cache, or contact us to clear it for your site.

Some sites upgraded to the latest versions of TYPO3

noreply@blogger.com (Peter) — Wed, 19 Jun 2019 00:24:00 +0000

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 8.7.24 to TYPO3 CMS 8.7.26. This is a bug fix release.

Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS).

If you want to upgrade your TYPO3 website to the latest version or add new features, please contact us.

Technical support during June - August 2019

noreply@blogger.com (Peter) — Tue, 28 May 2019 15:00:00 +0000

Technical support during the period June - August 2019 will be available as usual and you can still contact us via the usual methods, but we may be slower in responding due to team members traveling. For emergency or urgent server problems, please send a message via WhatsApp to +90 533 495 9737.

Some sites upgraded to the latest versions of TYPO3

noreply@blogger.com (Peter) — Wed, 23 Jan 2019 13:36:00 +0000

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 8.7.22 to TYPO3 CMS 8.7.24. This is a bug and security fix release.

Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS).

If you want to upgrade your TYPO3 website to the latest version or add new features, please contact us.