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<title>Terrible, terrible latency with Verizon DSL</title>
<link>http://www.vonage-forum.com/ftopic24788.html</link>
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Doesn't seem to matter much. I've tried with one Vonage device and still had issues. I've changed out the modem to a different Westell without the built in router. I added a Linksys router to split the connection. The latency has gone down a bit but we still have pretty bad problems. Sigh.
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<title>Calls to Brazil are inconsistant</title>
<link>http://www.vonage-forum.com/ftopic24862.html</link>
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We're on the verge of dropping Vonage. The call quality and consistency, especially to Brazil, is unbearable. I've tried various things, such as connecting it directly to the modem instead of the router, but everything is still awful

Does anyone want to help?
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<title>Calls to Brazil are inconsistant</title>
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We're on the verge of dropping Vonage. The call quality and consistency, especially to Brazil, is unbearable. I've tried various things, such as connecting it directly to the modem instead of the router, but everything is still awful

Does anyone want to help?
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<title>Poor sound quality with static and periodic dead air</title>
<link>http://www.vonage-forum.com/ftopic24876.html</link>
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Hi - I'm a new user to Vonage Canada, but a long time user of Vonage US.  I have been having a horrible time with sound quality.  Static, volume changes, and these periodic (1 second every 20 seconds or so) spots of dead air (people describe it as when you have call waiting, the one end gets a beep, while the other just doesn't hear anything.... except I don't have call waiting).

Vonage support has been very responsive in their replies which is great, except nothing seems to be changing.  I never had any problems in the US, but my bandwidth was significantly better there.

I'm on Bell Sympatico basic DSL, but I run Skype and also Sametime Voice (which is through VPN as well) and don't have any sound quality issues, so don't see why it should be a bandwidth issue.

I would love to stay with Vonage, but maybe will just have to stick it out with Bell, or hope that Gizmo5/Google hurries up....

Anyway help or suggestions are appreciated.
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<category>Vonage Canada</category>
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<title>Outgoing audio cuts out every 7 seconds - exactly!</title>
<link>http://www.vonage-forum.com/ftopic24873.html</link>
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I have a Vonage VTA-CV VoIP kit.

We use it with cordless phones, 6.0 DECT.  Both our laptops are wireless through a Linksys router, which is about 5 feet from the Vonage box.

It has worked perfectly for the year and a half that I've had it.  No issues whatsoever.  

4 months ago, suddenly our friends started saying that when talking to us on Vonage, our voice would completely cut out every few seconds, then fade back in....making it very frustrating to have a conversation!

Incoming audio is fine.  Just our outgoing audio.

I thought it may have been the phone, so I replaced the phone with a brand new one.  The problem went away!  Yay, success!!  Then, a few days later, it was back again.

[b:b1d902a70b]I timed it today, and it happens exactly every 7 seconds.[/b:b1d902a70b]

- I don't think it's because of proximity to the wireless router, because it used to work just fine.
- I don't think it's interference from the laptops, for the same reason.
- Once again, this is a brand new problem.

Does anyone have any ideas?  If we can't use the phone, we might as well cancel it!

Thanks, Mike
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<title>Port forwarding with SBG900 and WRT54g2 and Vonage adaptor</title>
<link>http://www.vonage-forum.com/ftopic24869.html</link>
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First, assign a static IP to your laptop -- on the same subnet as the rest of your LAN devices that hang off the WRT router, but outside of the range of addresses leased out by the router's DHCP server.

Then, administer port-forwarding on the WRT, forwarding port 80 to the static IP assigned to your laptop in the previous paragraph.

Leave the rest of the devices on your LAN (including your Vonage device) configured for DHCP.
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<title>Powering Up -&amp;amp;gt; Connecting to Internet -&amp;amp;gt; Retrieving pr</title>
<link>http://www.vonage-forum.com/ftopic24831.html</link>
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The cycle of repeating messages is the usual indication of a loss of Internet connectivity.

If you are able to access the Internet from a PC connected directly to your modem or to whatever IP device is upstream from your Vonage device, then you have a defective Vonage device (either hardware or downloaded firmware, according to previous posts in this thread).

If you are unable to access the Internet when the Vonage device is out of the circuit, then that is your problem; check your modem (cable, DSL, Fios, or whatever device your ISP provided) or check with your ISP.

Either way, you may want to enable a Network Availability Number on your Vonage account.  This is typically a landline or wireless phone.  The number will receive your inbound Vonage calls until your device is back online.
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<title>Powering Up -&amp;amp;gt; Connecting to Internet -&amp;amp;gt; Retrieving pr</title>
<link>http://www.vonage-forum.com/ftopic24831.html</link>
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<blockquote>Suddenly starting this morning my vonage voip connection stopped working - i now dont get the dial tone. The LCD messages appear to be repeating in a cycle - it starts with the message 'Powering Up' then 'Connecting to Internet', Retrieving Profile and 'Retrieving IP Address.
I turned off and turned off couple times but that did not help.
Please help resolve this connectivity issue. Appreciate your immediate help.</blockquote>

I use Vonage everyday for my work. Everything went fine and all of a sudden I had the EXACT same problem. It goes in a cycle. When I get to the Retrieving IP Address screen the whole thing freezes and I go back to Powering Up...and I never get to place or receive calls.
I spent almost two hours on the phone with a representative and well, I will have no choice left but to return the Vonage Device.
Did you get an explanation why this happened? I am still clueless and I had no choice but to order a new vonage because I need it for my daily work. However, I won't be having much to do until the device arrives....
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<title>Port forwarding with SBG900 and WRT54g2 and Vonage adaptor</title>
<link>http://www.vonage-forum.com/ftopic24869.html</link>
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Is the laptop connecting using SGB900 or the WRT54g2  802.11 WAP?
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<title>New vonage enabled router</title>
<link>http://www.vonage-forum.com/ftopic24868.html</link>
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Just keep in mind, anything you purchase online and not directly from Vonage must be a Vonage branded unit. I don't even believe that the WRTPG2 was ever a model offered by Vonage, therefore could not be used since it would not come from their inventory. In addition to Vonage branded, vendors such as Linksys make the PAP2 and PAP2 v2 as open devices which can be used with any SIP provider other then Vonage. So if it is not a Vonage box locked to the Vonage service, it will be a waste of your money.

My advice to you would be go pick out the router of your choice and a telephone adapter directly through Vonage.
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