Voxilla VoIP Forum - Polycom VoIP Support Forum http://forum.voxilla.com Technical support, how-to guides, troubleshooting, and general assistance for the Polycom line of VoIP products. en Mon, 06 Jul 2009 09:10:18 GMT vBulletin 5 http://forum.voxilla.com/images/misc/rss.jpg Voxilla VoIP Forum - Polycom VoIP Support Forum http://forum.voxilla.com 37.772329-122.41087 IP430 and IP 601 Randomly rebooting http://forum.voxilla.com/polycom-voip-support-forum/ip430-ip-601-randomly-rebooting-36301.html Mon, 29 Jun 2009 22:06:02 GMT I have a PIAF system using 10 IP430's and 1 IP601. The 601 and one of the 430's are part of a main queue which is used to handle a majority of the calls.

These two phones will randomly reboot themselves. I have looked at the boot logs for each phone and there is no error being reported. All of the phones are on the most up to date boot-rom and firmware.

I'm wondering if this is a PIAF related issue due to there being no evidence of other phones rebooting just the ones in the main queue.

Does anyone have any suggestions?


]]> Polycom VoIP Support Forum smitty589 http://forum.voxilla.com/polycom-voip-support-forum/ip430-ip-601-randomly-rebooting-36301.html Associated Pickup Groups in Cisco Call Manager 6 http://forum.voxilla.com/polycom-voip-support-forum/associated-pickup-groups-cisco-call-manager-6-a-36290.html Mon, 29 Jun 2009 12:35:22 GMT Hi all, I wondered if anyone was able to explain how associated call pickup groups work in Call Manager 6.0 I understand the basics from... Hi all,

I wondered if anyone was able to explain how associated call pickup groups work in Call Manager 6.0


I understand the basics from cisco but cant seem to get my head around this priority. For example, is this only important when a Opickup button is used and multiple calls are coming through?

Also, when associating groups you seem to have to do it both ways. E.g For Group A and B.

Group A - Must have Group B added.

Group B must have Group A added.

Is this normal and what are the implications of only doing one?

Any help will be most aprreciated.


]]> Polycom VoIP Support Forum Fulley http://forum.voxilla.com/polycom-voip-support-forum/associated-pickup-groups-cisco-call-manager-6-a-36290.html Polycom IP7000 on Call Manager 6 http://forum.voxilla.com/polycom-voip-support-forum/polycom-ip7000-call-manager-6-a-36119.html Mon, 29 Jun 2009 12:27:04 GMT Hi, apologies I should share for all, the issue related to the settings we placed on the IP polycom. Basically, in an attempt to get it working... Hi,

apologies I should share for all, the issue related to the settings we placed on the IP polycom.

Basically, in an attempt to get it working we added lots of information....IP Gateway etc.

We realised that you dont need all this information. You simply enter the min config of Auth Username and Password along with the Call Manager address. We also had DHCP enabled as standard.

It came up with no issues. The documentation provided in this thread is all you need.

Thanks again for your help and I'll open another thread for the call pickup query.


]]> Polycom VoIP Support Forum Fulley http://forum.voxilla.com/polycom-voip-support-forum/polycom-ip7000-call-manager-6-a-36119.html Polycom duplicate IP http://forum.voxilla.com/polycom-voip-support-forum/polycom-duplicate-ip-36247.html Fri, 26 Jun 2009 19:50:04 GMT Hi , I have Polycom PolycomSoundPointIP-SPIP_320-UA/2.1.1.0037 model frequently it says duplicate IP address. All phone ipaddress are being... Hi ,

I have Polycom PolycomSoundPointIP-SPIP_320-UA/2.1.1.0037 model frequently it says duplicate IP address. All phone ipaddress are being dynamically fetched my DHCP server which is running on windows 2003

Any help would be highly appreciated!!!
Thanks


]]> Polycom VoIP Support Forum skrishna http://forum.voxilla.com/polycom-voip-support-forum/polycom-duplicate-ip-36247.html 650 / 550 problems every morning http://forum.voxilla.com/polycom-voip-support-forum/650-550-problems-every-morning-36177.html Tue, 23 Jun 2009 10:45:30 GMT Hi guys, I am having an issue with two of our office phones. (Soundpoint IP 650 SIP and IP 550). Every morning we come in to work the phones... Hi guys,

I am having an issue with two of our office phones. (Soundpoint IP 650 SIP and IP 550). Every morning we come in to work the phones appear to be working via the display, but when trying to dial an internal extension or external number the phone is dead (Just beeps and then goes dead as if it can't get a dial out tone).

Every morning we just reboot the two phones and they then work again. I have called our phone company who say its down to our network but can't pinpoint the issue as its our own infrastructure. They have many other clients with exactly the same setup of equipment running on their service who don't seem to get this issue.

We have at least 5 other SIP phones in the office which are different models that don't get this problem. This tends to indicate to me that it might not be a network issue as they are all on the same local network without issue.

Has anyone seen this problem before and can anyone provide me with some tips to troubleshoot this issue?

Thanks in advance :)


]]> Polycom VoIP Support Forum Shogan http://forum.voxilla.com/polycom-voip-support-forum/650-550-problems-every-morning-36177.html Better usage of possibilities IP 6000 and IP 7000 http://forum.voxilla.com/polycom-voip-support-forum/better-usage-of-possibilities-ip-6000-ip-7000-a-34540.html Mon, 22 Jun 2009 15:54:59 GMT Hello, not sure if you already found a soulution but for your Contact Details you could do the following: When you download the SIP... Hello,

not sure if you already found a soulution but for your Contact Details you could do the following:


When you download the SIP Software from Polycoms Website it contains a Directory.
The original 000000000000-directory.xml is actually called ~.xml and therefore is ignored when the Phone looks for a central Directory.

Open this file and you can check the Structure

Open you Data in Excel
Create a new Spreadsheet
Create in field A the entry <item>
Create in field B the Entry <ln>
Copy and paste into Field C from your original document the Last Name of your records (If you have)
Create in field D</ln>

Repeat this for fn,ct and sd
fn = First Name
ct = the actual Contact Number
sd = Position of the Speed Dial

You should end up with 1 Row of an Entry. Now just copy and paste the Entrys for <ln> etc. down in the other cells and then just paste your Phone Numbers and Names.

Code:
<item><ln></ln><fn></fn><ct></ct><sd>1</sd></item>
Once you have added the 2 within the <sd></sd> Entry you can highlight 1 and the 2 and a little Black Box will appear in the corner and enable you to pull down and the numbers 3,4,5 etc will appear.

Once this is all done copy the whole content and paste it in between the <item_list> and </item_list> Data and store it as 000000000000-directory.xml and you have a Directory that will be loaded by every phone that loads it's configuration from your Provisioning Server.

This Server can either be HTTP,FTP or TFTP

Please see the 3.1 Admin Guide for more Information:

http://www.polycom.com/global/docume...glish_RevB.pdf

Page 63/Chapter 4 -9 Explains the directory.xml file

A maximum of 99 Entries can be added for the SSIP 6000&7000 !

You can also set the up.useDirectoryNames in the sip.cfg to ="1" in order to show the Name instead of the number on an incoming call.

The sip.cfg is write protected and set to read only so you need to change the attribute of the file.

Best Regards

PT-1


]]> Polycom VoIP Support Forum pt-1 http://forum.voxilla.com/polycom-voip-support-forum/better-usage-of-possibilities-ip-6000-ip-7000-a-34540.html 650 how to view whos on line http://forum.voxilla.com/polycom-voip-support-forum/650-view-whos-line-35649.html Fri, 19 Jun 2009 18:47:12 GMT What VoIP switch are you using? What VoIP switch are you using?


]]> Polycom VoIP Support Forum bigt http://forum.voxilla.com/polycom-voip-support-forum/650-view-whos-line-35649.html Corporate Directory LDAP SIP 3.1.1 IP 320 http://forum.voxilla.com/polycom-voip-support-forum/corporate-directory-ldap-sip-3-1-1-ip-320-a-31947.html Fri, 19 Jun 2009 13:17:12 GMT Polycom have added better LDAP Support into the new 3.1.3RevB or even the latest 3.1.3RevC SIP Firmware Knowledge Base Entry on LDAP: ... Polycom have added better LDAP Support into the new 3.1.3RevB or even the latest 3.1.3RevC SIP Firmware

Knowledge Base Entry on LDAP:

http://knowledgebase.polycom.com/kb/...%200%202599870

Firmware:
http://www.polycom.com/support/voice...int_ip670.html

Example:
Code:
<?xml version="1.0" standalone="yes"?>
<!-- edited with XMLSPY v5 rel. 4 U (http://www.xmlspy.com) by Rob Harder (private) -->
<!-- SIP Application Configuration File -->
<!-- $RCSfile: sip.cfg,v $  $Revision: 1.250 $ -->
<sip>
  <directory>
      <cache dir.corp.pageSize="16" dir.corp.cacheSize="64"/>
      <addr dir.corp.address="ldap://192.168.1.100" dir.corp.port="3268" dir.corp.transport="tcp"/>
      <baseDN dir.corp.baseDN="DC=polycom,DC=com" dir.corp.filterPrefix="(objectclass=person)(!(objectclass=computer))(telephoneNumber=*)" dir.corp.scope="sub"/>
      <sync dir.corp.backGroundSync="0" dir.corp.backGroundSync.period="300"/>
      <view dir.corp.viewPersistence="1"/>
      <attr1 dir.corp.attribute.1.name="sn" dir.corp.attribute.1.label="Last Name" dir.corp.attribute.1.type="last_name " dir.corp.attribute.1.filter="" dir.corp.attribute.1.sticky="0"/>
      <attr2 dir.corp.attribute.2.name="givenName" dir.corp.attribute.2.label="First Name" dir.corp.attribute.2.type="first_name" dir.corp.attribute.2.filter="" dir.corp.attribute.2.sticky="0"/>
      <attr3 dir.corp.attribute.3.name="telephoneNumber" dir.corp.attribute.3.label="Phone Number" dir.corp.attribute.3.type="phone_number" dir.corp.attribute.3.filter="" dir.corp.attribute.3.sticky="0"/>
      <login dir.corp.user="ldapadmin@test.com" dir.corp.password="Polycomtest"/>
  </directory>
  <feature feature.19.name="corporate-directory" feature.19.enabled="1"/>
  <logging>
      <level>
        <change log.level.change.ldap="1"/>
      </level>
  </logging>
</sip>
Remember this needs a License and you can get a 3 month test one here:
http://portal.polycom.com/portal_web...t_support_voip

You need to sign up first before you can logon to above Link !


]]> Polycom VoIP Support Forum pt-1 http://forum.voxilla.com/polycom-voip-support-forum/corporate-directory-ldap-sip-3-1-1-ip-320-a-31947.html 650 IP - Incoming Call Disconnects Current Call Audio http://forum.voxilla.com/polycom-voip-support-forum/650-ip-incoming-call-disconnects-current-call-audio-34722.html Tue, 16 Jun 2009 20:35:58 GMT I kept it using BEEP, Ring rings the phone, which can be good or bad. People on the other end hear the ring and ask "do you have to get that?" Where beep they don't know anybody is calling.

Keep it at BEEP and change the 10,000 to 100


]]> Polycom VoIP Support Forum awysocki http://forum.voxilla.com/polycom-voip-support-forum/650-ip-incoming-call-disconnects-current-call-audio-34722.html Polycom 330 POE Injector? http://forum.voxilla.com/polycom-voip-support-forum/polycom-330-poe-injector-33419.html Sat, 13 Jun 2009 20:09:19 GMT
Quote:
Originally Posted by loudalej (Post 124886)
I've been searching all over the net to find a POE injector that works with with Polycom 330 phones. I've come across a few options but I'm wanting to know if anyone has had any experience with any and could recommend one.
We're using three of the Phihong POE370U 24-port units here. Full power on all ports (370W total). Decent price, too!

Dan


]]> Polycom VoIP Support Forum GoodOlDan http://forum.voxilla.com/polycom-voip-support-forum/polycom-330-poe-injector-33419.html