tag:typepad.com,2003:weblog-1403455 2009-12-14T11:56:43-08:00 for creating profitable customer experiences TypePad tag:typepad.com,2003:post-6a00e54ed49c2388330120a7501d9a970b 2009-12-14T11:56:43-08:00 2009-12-14T11:56:43-08:00

Constellation BuildSERV’s Home Ownership Guide, the 2009 Innovative Housing Technology Award Winner, is used by Shea Homes to enhance home builder-to-home owner communications using content management services, online messaging and warranty management software solutions throughout all phases of the new home construction process to keep new home buyers informed and...

Brad Brickman http://blog.buildserv.com/2009/12/shea-homes-selects-ownership-guide-to-boost-customer-satisfaction.html tag:typepad.com,2003:post-6a00e54ed49c23883301287643f6b1970c 2009-12-10T17:27:55-08:00 2009-12-10T17:27:55-08:00

I am looking for an author to post to a new blog describing the “New Breed of Builder”. Bonnie Waude an influential local builder described this phenomena as an important trend that everyone wants to know more about. As may be aware, one seed for this growth are financial instututions...

Brad Brickman http://blog.buildserv.com/2009/12/new-breed-of-builder.html tag:typepad.com,2003:post-6a00e54ed49c2388330120a6180b41970b 2009-10-23T10:15:08-07:00 2009-10-23T10:15:08-07:00

An upturn in the amount of warranty claims paid by new home builders could signal that a bottom had at long last been reached in that sector.

Brad Brickman http://blog.buildserv.com/2009/10/warranty-activity-at-an-alltime-high-leading-indicator-for-homebuilding-recovery.html tag:typepad.com,2003:post-6a00e54ed49c2388330120a5815af0970b 2009-09-18T15:33:20-07:00 2009-09-22T11:07:43-07:00

Shea Homes accomplished the highest overall customer satisfaction ratings using BuildServ's leading edge customer communication services to enhance their leadership position.

Brad Brickman http://blog.buildserv.com/2009/09/exciting-news-regarding-thejd-power-overall-customer-satisfaction-report-for-2009-buildservs-ownership-guide-cli.html tag:typepad.com,2003:post-6a00e54ed49c238833011572136144970b 2009-07-21T17:01:14-07:00 2009-09-01T17:14:38-07:00

In the days of fast paced home building sales, most builders were already behind in terms of their investment in customer loyalty. Being already behind in terms of investment combined with a dramatically different new set of home buyer expectations for communications. Those builders that have invested will have a significant competitive advantage.

Brad Brickman http://blog.buildserv.com/2009/07/communicate-or-perish.html tag:typepad.com,2003:post-65988707 2009-04-24T13:43:34-07:00 2009-04-24T14:06:36-07:00

Insurance companies are finding that green products are associated with lower risk, and are offering significant discounts. So wouldn’t shouldn’t this be also true for the homebuilding industry? This WSJ article highlights an angle that the homebuilding industry could pursue with insurers, particularly with the capabilities of software products that...

Brad Brickman http://blog.buildserv.com/2009/04/going-green-and-insurance-discounts.html tag:typepad.com,2003:post-64334781 2009-03-18T15:42:25-07:00 2009-03-23T17:41:59-07:00

In response to a friends question, why blog or share information with others via the Internet? I believe that the iterative power of the Internet can help us shape, evolve and improve our knowledge and capacity to learn. As a result, traditional methods of logging/journaling your thoughts and sharing them...

Brad Brickman http://blog.buildserv.com/2009/03/why-blog-and-share-your-ideas.html tag:typepad.com,2003:post-63714631 2009-03-09T08:30:00-07:00 2009-04-24T14:07:16-07:00

The Federal Trade Commission in a February 17, 2009 opinion is an important opinion it that it has the potential to save vendors the significant costs associated with providing the many printed versions of warranties stipulated by the Maguson-Moss warranty act.

Brad Brickman http://blog.buildserv.com/2009/03/ftc-issues-opinion-that-electronic-copies-of-warranties-are-equal-to-paper.html tag:typepad.com,2003:post-62379218 2009-03-05T12:20:26-08:00 2009-03-23T17:44:14-07:00

A recent claim by consumers and the legal community is targeting a manufacturer and building contractors. Adequate disclosure of the manufacturer's warranty is a difficult challenge for builders as this Trex case highlights. This unfortunate litigation is going to have significant cost implications for the housing industry that I believe could have been avoided with better disclosure systems of warranty information.

Brad Brickman http://blog.buildserv.com/2009/03/magnusonmoss-warranty-act-and-classaction-suit-against-trex-company.html tag:typepad.com,2003:post-60966584 2009-01-20T11:38:00-08:00 2009-03-23T17:45:22-07:00

A private label newsletter service provider such as helps you communicate this valuable information. Consumers learn how save money and feel better using sustainable water management, disposal, recycling practices, minimize the output of gases thought to cause climate change.

Brad Brickman http://blog.buildserv.com/2009/01/home-care-tips-for-a-sustainable-future.html