WebEx Seminar Series

The High Cost of Doing Nothing: Quantifying the Impact of Leadership on the Bottom Line

Tuesday November 10, 2009 9:00am PST, In this webinar, Kathy Cuff and David Witt of The Ken Blanchard Companies will explore the impact that leadership has on employee productivity, employee turnover, and customer satisfaction.

15 Ways to Better and Cheaper Health Care: Featuring Joe Flower

Wednesday November 11, 2009 10:00am PST, Internationally-renowned healthcare futurist Joe Flower will show how the rising power of the consumer can bring about a healthcare world in which customers (patients, families, referring physicians, health plans, employers, and governments) can finally ask the classic value questions: How good is this? What does this really cost?

Linking Brand and Customer Experience Research

Wednesday November 18, 2009 10:00am PST, Join Keith Chrzan, Vice President, Marketing Sciences for Maritz Research, as he unveils a new research methodology that places customer experience and brand metrics on equal footing, ultimately allowing managers to grasp the connection between the two measurements.