Says Megan Koons, web marketing analyst at Free People:

“I have noticed that the reviews are a bit more creative. Customers seem to be excited at the thought of possibly becoming a ‘Top Featured Reviewer’ in the future.”

The blog post went on to say that Free People saw a staggering 93% increase in review volume in the first week of launch.

The WebLinc Direct eCommerce platform is flexible enough to allow clients like Free People to take advantage of marketing innovations with little or no ongoing technical assistance.  To learn how WebLinc can help your business capitalize on emerging trends, contact us here.

One common mistake is showing only one product image. This is especially important for apparel stores, where the product imagery likely does more to sell the product than anything else. Says Smashing Magazine:

This one’s simple: include more images. Four or five images of each product are ideal, offering enough views to allow a consumer to feel comfortable that they know exactly what they’re getting.

Another common mistake is not including related products on product pages. Just as an in-store mannequin shows customers how different products look when worn together, product-page cross-sells and suggestions can go along way in increasing total order size:

Use an ecommerce platform that lets you include related products on product description pages. A platform that will let you manually choose related products can also give you a big advantage, since you may see relations that a software program doesn’t (such as coordinating clothing pieces to create an outfit).

Cross-sells are important for all kinds of products — from clothing to scientific equipment to consumables. The WebLinc Direct eCommerce platform includes the ability to easily manage cross-sells on product pages, as well as up-sells on cart pages. For a demonstration of how WebLinc’s cross-sell and up-sell technology works, contact us here.

]]> http://blog.weblinc.com/15-common-ecommerce-design-mistakes/feed/ 0 http://blog.weblinc.com/weblinc-launches-island-moana/ http://blog.weblinc.com/weblinc-launches-island-moana/#comments Thu, 01 Oct 2009 19:38:26 +0000 Jen Oliver http://blog.weblinc.com/?p=93 Earlier today, WebLinc launched the new eCommerce site for Island Moana, which brings together products from Hawaii’s best designers, artists, brands and collections. The site features a vast array of Hawaiian specialty goods, including foods, jewelry, bath and body products, and flowers and leis. The founders of Island Moana met on the islands and got married in 2004. Hawaii has a special place in their lives and as such, they invite customers to join the Island Moana community by talking story with them. “Talking story” is a local Hawaiian term that describes how the people of the islands share the art of story telling with their Ohana (family) and friends. Visit the site to share your stories of the Islands, learn interesting tidbits about the 50th State, and stock up on Chocolate Dipped Macadamia Nut Biscotti.

“As a mother of two, I strongly believe that style should not be compromised when it comes to your family. But I realized that there is need for inspired, yet accessible, clothing for infants and toddlers. That’s what Little Maven will bring to the marketplace,” says Spelling.

For a limited time, new customers who spend $100 or more receive free domestic shipping along with a copy of Spelling’s latest book, Mommywood. See the site for details.

The site is a partnership with longtime WebLinc client Hartstrings, a leading designer, marketer, and wholesaler of high-quality, better-priced traditional children’s clothing and accessories.

…[We] wanted something that was also… We could be self reliant, but also scalable as well. So, we actually ended up choosing a platform and partnering with a company called WebLinc out of Philadelphia. We have been really happy with that relationship, actually.

Thanks, Bliss! We feel the same way.

If you’d like to learn more about WebLinc eCommerce and the ways that we’ve worked with trusted partners like SLI Systems, contact us here.

Anyway, I just wanted to post a quick aside about the 3 Wolf Tee meme that has made it off the internet and into the mainstream media (BBC, Washington Post) and some of the more interesting and applicable aspects of this phenomenon.

User reviews and creative content made this product a hit.

By all means, the 3 Wolf Tee seems an exception to the rule for most retail descriptions. Nobody is going to openly ridicule their products or allow reviewers to do so with such impunity, regardless of how funny it turns out. But this particular tee’s sales have put the t-shirt maker’s kids through college in a matter of months, and that’s nothing to scoff at.

It’s easy to write these sales off to the 4chan/collegehumor set and watch as the sales ebb and the meme recedes into the waters of the Rickroll and All Your Base Are Belong To Us, which it will inevitably do, but that is shortsighted and counterproductive. User reviews and creative content have made this product a hit. No matter how you look at it, when it comes down to it, people buy products when they like the presentation.

Whether you use informative product descriptions, social networking, creative reviews or capture attention with potent ads; you must engage your online customers. Use humor, be descriptive, use irony, talk directly to your audience, be human; these characteristics don’t only drive sales, they drive loyalty.

Search Engine Optimization isn’t the only reason for site content.

Although search engine optimization is obviously essential to any ecommerce business’s copy; creative and brand-aware content is equally important. Where would Woot be without their amazing descriptions? Why can American Apparel reference church burning humorously? Why does Haband use cliché slogans and sales lines? These sites owe their success to using creative language geared toward their demographic as an intrinsic element of their branding and site content, and do so very well.

Your content doesn’t have to be funny or hip, (Woot and American Apparel are kind of paragons in these categories) and it often won’t make sense to your business plan to be that way, but your content has to speak to your audience. Reading product specs is about as fun as reading the tag of a shirt and consequently makes shopping about that much fun. Make your products unique, differentiate yourself from the competition and I can guarantee that chicks will adore you, the god’s will smite your enemies and all that is righteous and holy will be yours for the taking.

PHILADELPHIA, PA, January 28, 2009 – Hartmarx Corp. division Barrie Pace, a multi-channel merchant of high-end classic women’s apparel, has teamed up with WebLinc to re-launch their eCommerce site, barriepace.com.

The retail giant’s website has a host of slick new features and functionality resulting in a new site that lives up to the brand’s stellar reputation. Advanced search gets customers to the products they are looking for faster than ever, and shoppers can use the tiered discount system to browse according to price. A brand-new “Shop by Ensemble” tool groups products together to form packages that can be sold separately or together as a single unit. The “Shop by Catalog” view mimics the currently released catalogs for customers accustomed to the traditional catalog format.

WebLinc’s proprietary SEO technologies and tactics have enabled immediate metrics boosts across the board, pushing page visits up nearly 300%, and returns on generic search terms have grown nearly 100%. The use of dynamic, flexible shopping feeds generated for partners such as BizRate and Yahoo! Shopping also help drive qualified traffic to the site.

Barrie Pace was ranked 234 in Internet Retailer’s Top 500, and as such, WebLinc had a lot to live up to coming into this project. With metrics on the rise, a classic-yet-contemporary design, and an easy-to-update administrative console, the new barriepace.com lives up to the brand’s status and more. 

Lori Krzyzewski, VP Marketing and Advertising at Barrie Pace/Hartmarx, says, “We are extremely excited about the launch of the new site.  Not only are we able to provide our customers a better shopping experience, we are also able to more effectively optimize the site for organic search. We anticipate, with these increases in site traffic, we will realize higher conversion.”

About Barrie Pace

Barrie Pace is a multi-channel retailer (web and catalog) that specializes in high-end women’s apparel.  Barrie Pace is a division of Hartmarx, the world-renowned leader in exceptional apparel for work and leisure.  Hartmarx produces and markets business, casual and golf apparel under its own brands, including Hart Schaffner Marx, Hickey-Freeman, Palm Beach, Sansabelt, and Exclusively Misook along with having certain exclusive rights under licensing agreements to market selected products under a number of premier brands such as Austin Reed, Tommy Hilfiger, Burberry men’s tailored clothing, Ted Baker, Bobby Jones, Jack Nicklaus, Claiborne, Pierre Cardin, and Perry Ellis.

About WebLinc

WebLinc eCommerce develops powerful, flexible, and scalable eCommerce solutions for clients including Free People, AAA, Vineyard Vines, K&L Wines, Haband, and Oneida. Headquartered in Philadelphia with a satellite office in Manhattan, WebLinc is a privately owned company with 15 years experience developing systems that drive sales and increase conversions. Unlike many platforms, WebLinc Direct eCommerce v8.1 is flexible enough to allow for custom functionalities that meet clients’ unique business needs. WebLinc’s Product and Content Management System also allows for the creation of W3C and WCAG compliant XHTML and CSS, and the easy-to-use administration area includes call center tools, powerful discounting tools, dynamic merchandising, and checkout/cart functionality. Additional information can be accessed at weblinc.com or by calling 215-925-1800.

So what happens if a man were released from the cave and shown the real world? His first instinct upon “seeing the light” would be to want to return to the cave, to that which is real to him. But as time wore on, he would adapt to the new reality. He would realize that it was the real world and its reflections on the cave walls that caused the reality he once believed in.

Finally what happens to the man when he is brought back to the cave? How would he remember his first home, what was considered knowledge there, and his fellow prisoners? Would he not feel pity for their ignorance and ashamed of who, and what, he once considered wise? For the wisest man from the cave, is the most ignorant man in the real world. His wisdom is based on guesses and inference instead of analysis and facts. But in “seeing the light” the veil has now been lifted and all of the cave’s values and beliefs are not only going to be questioned, but answered.

This is the analytics crossroads we now find ourselves at with the addition of advanced segmentation and custom reporting in Google Analytics. The goal of any analytics tools should be to allow the user to view data from as many angles, and in as many ways, as possible. Much like gems, there are facets of data that can only been seen if you are allowed to look at the data from a particular angle. With the ability to create custom segments, Google Analytics has exponentially increased the number of ways an analyst can look at the same data that has always been there.

In the cave, analytics professionals were the wise men who were the best at interpreting the shadows. Google Analytics was the fire reflecting the reality of the website, and analytics professionals were forced to make conclusions based on these echoes and shadows of reality. That is not to say there was no truth in the data before advanced segmentation, certainly there was, but without segmentation a good deal of the wise man’s conclusions needed to be based on inference or educated guesses. Advanced segmentation is going to change the analytics society by dragging all of us out of the cave and finally allowing us to see what was behind the shadows we saw before.

As an example, here is a custom segment I made within 10 minutes of having the feature activated in Google Analytics. Since it didn’t exist as a metric before I created it, I am going to call it 3/3 visitor {If only analytics were astronomy, I could get naming rights and henceforth these people would be known as Devlin Visitors…}. This would be someone who has visited the site at least 3 times and has made at least 3 purchases. To me that would be an indication that this type of visitor is site loyal and potentially very valuable. Mining this data out of GA before would have been nearly impossible. The results that came back were startling. So mind numbingly shocking that I took a screen shot and I am going to post it here.

So in about 10 minutes advanced segmentation has identified a segment of visitor who:

Now think about thousands of analytics professionals spending thousands of hours with advanced segmentation and you can easily predict the amount of discovery and knowledge this advanced segmentation will lead to. Identifying, capturing, and catering to unique visitor segments is the next evolution in analytics and website usability. Advanced segmentation will allow for marketing budgets to be more focused and have higher ROI, and help direct multivariate testing on site to optimize the revenue return on segments that have been identified as highly profitable. The most valuable segments will find shopping easier as the website adapts its acquisition and retention models to cater to these high value visitor’s shopping and buying habits.

My guess is that advanced segmentation will lead to monumental discoveries about metrics, KPIs and how different types of visitors behave on a website. Much of what we once knew and took as fact are going to end up being shadows that tricked our eyes and echoes that seduced our ears. Some men who were considered wise are going to be exposed, while some who were considered insignificant are going to make great discoveries. But if knowledge, and not fame or fortune, was the ultimate goal, then these will be the best days of our lives.

It’s time to step out of the cave and into the light. Plato would be proud.

This off-site, multi-channel discussion, the bed-rock of social media optimization, is just what Nielsen overlooks, and what Mashable over-emphasizes.

I know I like lolcats, but I seriously doubt that I would put “can I has a cheezburger” into a search engine no matter the amount of alcohol involved, well, maybe…But that’s beside the point. Without StumbleUpon, I would have never discovered the wonder that is a lolcat or, God forbid, known what white people like. I wouldn’t search for these topics, but based on my browsing history, vague interest categories and total lack of anything better to do; I discovered, found I liked and told others about all of these things and tons more. I even purchased this grill after stumbling upon it at A+R.

My example, whilst conjuring a bit of a rosy view of Stumble and its ilk (I bounce off of pages just as much as the next attention deficit disorder victim,) shows the beauty of social media. I was in the market for a grill, but not actively looking for one when this little guy popped up. I liked it, Googled it, read about it on a few design and cooking blogs, and eventually bought it. I am probably in the minority of users who’ve actually converted, but it goes to show that nobody should discount the collective mind of social traffic sources. Whether it is summer, the beginning of Spring semester or the holidays, Stumblers, Diggers and Reddit-ers(?) have the same thing on their minds as every other consumer out there, you just have to be in the mix to capitalize.

Now, I said that Mashable over-emphasizes the impact of social media, and I meant it; it’s just a little saccharine. If your name is mentioned in blogs or on the Digg boards, without you in the discussion, you run the risk of Google, the best and most-likely-to-convert-users traffic source, turning against you. We only need to look so far as Sen. Rick Santorum to see what the fickle nature of Google can do.

The reason to get in on what users are saying about you is to protect your Google-able ass (no pun intended, Senator) and make sure your SRP’s aren’t overrun with content from boards and blogs. Converting social network traffic is unlikely. You can, with most analytics programs, lengthen the time-to-die on your cookies to measure the effect of social network referrals, but for the most part, you’ll be lucky if you ever see them again. Then again, luck might be more fickle than the Digg crowd…but probably not.

Readers of this blog know that we recommend Google Analytics for all our clients. This is not to say that Google Analytics is the right solution for every client. Larger clients running complex campaigns can benefit from a top tier analytics program such as Omniture or Core Metrics while such programs would be cost prohibitive for smaller clients. However, given that Google Analytics is free, simple to install, and fairly powerful for the vast majority of e-commerce sites, we typically install Google Analytics for every client in addition to any other analytic programs they require. Google Analytics can quickly answer 90% or more of typical analytic queries with minimal effort or training. To illustrate that point, let’s look at a nifty report in Google Analytics that will help us answer the landing page effectiveness question very quickly. The report we want to look at is the Top Landing Page report within the CONTENT section of Google Analytics. When you first bring up the report, you will be looking at the default view.

Click on Image for Full Size

The first thing we need to do is to change the view. Note the 4 VIEWS icons at the top right of the report. We want to change the VIEW setting so that we look at the tree like icon that is the icon at the right end of the list of icons (These views can be referred to as Grid, Pie, Bar, Tree views respectively). The tree icon allows us to see how individual landing pages perform against the site average.

Click on Image for Full Size

Now we just need to set the parameters we want from the 2 drop-down menus that are now available within the report header. Each drop-down menu has the same 3 choices: Entrances, Bounces, Bounce Rate %. For the purpose of this report, we want to measure bounce rate % for each landing page against the site average bounce rate, and we wish to view this information from most entered page to least entered. To do this, simply set the first drop-down menu to ENTRANCES, & set the second drop-down menu to BOUNCE RATE % (note how the second menu has “compared to site average” next to the menu). Bounce Rate % will tell us what percentage of visitors hit the landing page and then immediately leave (bounce off) the site. The resultant report should look something like the image below.

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Now, you should have an easy time picking out under performing landing pages. By using the top landing page report and the tree view, under performing landing pages will appear with red bars, while well performing landing pages will appear with green bars. The bars simply represent how much better or worse than site average each page performs when it comes to visitors bouncing off the landing page. Google Analytics also lets you jump straight to the offending page in question by clicking on the “double box” link icon just to the left of the url page link (if you click on the url page link itself, you will be taken to a summary Google Analytics report page for that landing page, NOT to the landing page itself). If we look at the same info using the “BAR” view, we can see the actual bounce rates for each page, but the TREE view works best for the identification stage.

Click on Image for Full Size

Before heading off to redesign all your under performing landing pages, it is important to realize the limitations of Google Analytics, or any analytic program for that matter. Analytics programs are great at pointing out non conforming data. In other words, the value and purpose of an analytics program is to allow the analyst the ability to spot inconsistencies in data. The data point(s) can be positive or negative indicators, but in either case, the data point in question appears to be out of place or outside the realm of typical expectations. What an analytics program cannot do is determine the cause of the obscure data point. This is the role of the analyst. It is important to realize this distinction when working with analytics because many people are under the impression that analytic programs can fix websites. They can’t, people fix websites.

Why spend a paragraph explaining a seemingly obvious point of fact? Because, the first thing you should do when analyzing your underperforming landing pages is to ignore analytics for a moment and ask yourself whether there are any simple marketing, technical, or other simple reason a page is bouncing. For example, it is not uncommon for a page to have a high bounce rate do to the fact that it is image or data heavy (the size of the page in Kb, or Mb(let’s hope not Mbs!)). Google Analytics will never be able to tell you that your landing page is 500k and take forever to load. This is something a human must deduce. Another example would be a search results page with no search results or a page that cannot be found. Again Google Anaylitics cannot tell you that this is the issue, but it can point out to you that something is amiss with that page.

Hopefully the Top Landing Page report in Google Analytics can help you fine tune your site’s landing pages. Just remember, while Google Analytics can find the land mines on your site, it is up to you to disarm them. Most times, a simple explanation or small fix will be enough to guarantee safe landings for all your future visitors.