What's New at NOLN

Sales, Lost in Translation

Amanda Bowman — Mon, 16 Sep 2013 20:21:37 +0000

Sales, Lost in Translation

When I was in high school, we had to read poetry in our English class.

2014 Fiat 500L

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

2014 Fiat 500L

Business, News, Technical

The Fiat 500L was recently introduced, expanding the reach of the Fiat brand in North America.

The Devil Is In The Details

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

The Devil Is In The Details

Business

Some of you may have heard this old axiom from back in your youth: “The devil is in the details.”

Business Insurance

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Business Insurance

Business

This year in the U.S.

2013 Fast Lube Operator Survey Results

Tammy — Sun, 01 Sep 2013 05:01:00 +0000

2013 Fast Lube Operator Survey Results

Business

Football is a beloved American pastime.

Extreme Makeover: Lube Edition

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Extreme Makeover: Lube Edition

Business, News

“The question is not whether we are able to change, but whether we are changing fast enough.” Dr.

Severe vs. Normal, Revisited

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Severe vs. Normal, Revisited

Match Your Customer's Oil Filters to Their Driving Conditions

Business, Technical

One of the most confusing subjects for most fast lube customers is normal versus severe driving conditions.

Products and Services

Tammy — Sun, 01 Sep 2013 05:01:00 +0000

Products and Services

Business

A Matter of Convenience

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

A Matter of Convenience

Offering Emissions Testing to Customers

Business, Employees

“I pride myself on managing a shop that provides conveniences for customers,” said Les Neel, manager of Lube Stop #43 in Avon

A Diamond in the Rough: Tips for Hiring Great Technicians

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

A Diamond in the Rough: Tips for Hiring Great Technicians

Business, Employees

“I am convinced that nothing we do is more important than hiring and developing people.

Are You PCI DSS Compliant?

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Are You PCI DSS Compliant?

Provide Value for Your Customers by Securing Their Data

Business

Credit card transactions happen millions of times per day.

Difficult Conversations With Employees: Lateness

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Difficult Conversations With Employees: Lateness

Employees

An employee who is consistently late can cause problems for a manager on several fronts; there’s the impact on service delivery or

Taking the Lead

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Taking the Lead

Business, Employees

For Zach Kennedy, lube technician and trainer at Alcona Esso Gas, Variety & Premium Lube Express in Innisfil, Ontario, Canada, his in

Numbers Don't Lie

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Numbers Don't Lie

The "Secrets" Behind High Car Counts

Business

Car counts have been a topic of interest in the fast lube industry for quite some time.

Lube Talk

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Lube Talk

Business, Employees

This month, our forum discusses kid- and pet-friendly shops and the fast lube operators survey.

Experience is Life's Best Teacher

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Experience is Life's Best Teacher

Business

“Experience is life’s best teacher; however, if you can take things sec- ond-hand, the tuition is much cheaper.” Dick K

Time To Service Your Customer's Vehicle Cooling Systems

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Time To Service Your Customer's Vehicle Cooling Systems

Business, Technical

With record-setting temperatures all across the country this past year, it is time to focus on servicing your customers’ vehicle co

Number of Sessions in AAPEX Learning Forum Highest Ever

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Number of Sessions in AAPEX Learning Forum Highest Ever

News

The Automotive Aftermarket Products Expo (AAPEX) has expanded its Learning Forum to include 36 free education sessions, the highest ever

Brake Check Promotion Helps Motorists Save on Repairs

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Brake Check Promotion Helps Motorists Save on Repairs

News

The Monroe Brakes “Brake Check” promotion — available August 1 through October 31, 2013 — offers motorists a chan

CITGO Petroleum and Quality State Oil Raise $32,000 for MDA

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

CITGO Petroleum and Quality State Oil Raise $32,000 for MDA

News

CITGO Petroleum Corporation and marketer Quality State Oil recently raised $32,000 at the 24 annual Quality State Oil/CITGO Muscular Dyst

Five Things to Do Before AAPEX

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Five Things to Do Before AAPEX

News

The 2013 Automotive Aftermarket Products Expo (AAPEX) is just a few months away.

Standardization

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Standardization

Business, Employees

When it comes to delivering a standardized product in a standardized manner at a standardized price with standardized service, McDonald&r

Stu Crum Secures New Role at Bridgestone

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

Stu Crum Secures New Role at Bridgestone

News

Bridgestone Americas Tire Operations recently announced that Stuart (Stu) Crum has been named president, Bridgestone Retail Operations.

2013 National Oil & Lube News Fast Lube Operator Survey Winners Announced

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

2013 National Oil & Lube News Fast Lube Operator Survey Winners Announced

News

Operators and managers who completed the 2013 National Oil & Lube News Fast Lube Operator Survey questionnaire were entered into a dr

GM Extends Free Oil Changes

Lauren Guthmann — Sun, 01 Sep 2013 05:01:00 +0000

GM Extends Free Oil Changes

Technical

It’s all over the news about General Motors offering free oil changes, tire rotations and inspections for two years on most of its