William Mooney's Blog

Burned again!

I’ve just been burned again by a third-party application that doesn’t integrate with Office 2010. To the bane of our IT department, I’m constantly upgrading to the latest and greatest version of everything—the latest being Office 2010. [Note to our ISVs: I’m like that customer who makes you cringe when he/she calls… ;)] And while I really, really, really love Office 2010, it just doesn’t integrate well with the applications I use, almost negating all of its benefits. My first productivity loss came when my emails to customers weren’t automatically going into our CRM app. I am not the only one who is just blown away that this major player in CRM does not support Office 2010—and is not expected to until later this year! Next came our VOIP telephone system, which, when integrated with Office 2007, practically eliminated the need for a telephone handset. Office 2010 has brought me back to the hand set, and I just learned it will be at least another 6 months before our phone system supports Office 2010! So much for keeping current. I was so excited to use a 64-bit program, but what’s the point if the apps I use don’t work with it?

Gearing up for another great SPC

It’s been a while since I posted a blog, but the SPC always seems to propel me back into the blogosphere! SPC 2010 is unbelievably just around the corner, and we are once again gearing up for a conference that is not-to-be-missed. A few years ago, a customer asked me to help him justify the [...]

The message is the same; it’s just the words that have changed

I dropped my daughter off at her first day of high school this week and got caught up in a “get back to business/summer’s over” mentality–get to the office, sharpen my pencils, and focus on what’s really important. First order of business: Blogging. It’s been weighing on my mind that I haven’t posted in a [...]

SPC Boston comes to a close

We just wrapped up the SPC in Boston and it went great. Customers seemed to really like the ChronoTrack demo app (and all that sample code to take home!) and the Code Phantom‘s challenge was answered by nearly all of the attendees – in fact, many stayed late just to make sure they’d completed it. (We kept them energized with pizza [...]

Customers going to great lengths to attend the SPC

Not surprisingly, the upcoming SPC (Success Partner Conference) has been prevalent in my recent conversations and customer visits. Today I was speaking to a customer in the Midwest who told me the Boston SPC overlaps his company’s conference, so he’s trying to make it to the London SPC instead. Another customer is paying out of [...]

My initiation into the blogosphere: SPC 2009

OK, time to jump into the blog scene. It’s either that or start “tweeting”—and I’m just not there yet. I was asked to start a blog, so here goes… The biggest hurdle I’ve faced re. starting a blog is Where To Start. There is so much to talk about! Most of the things I expect [...]

Get your ducks in a row for the Next Generation

At the risk of dating myself, I recall several years ago seeing some of our customers (who were there when I started at Synergex) entering retirement and sailing off into the sunset. I got a bit nostalgic, as many of these people really took me under their wings and showed me the ropes when I [...]