The Worldwide Apple Online Store team is looking for motivated, outgoing, service-minded individuals who want to offer Apple customers an unparalleled experience over the phone. Starting date for this position is early March.

At-Home Service Experts will:

• Provide phone support to customers who have order-status questions or require changes to their orders;
• Make it seem easy! Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable terms;
• Leverage multiple sources of information to stay current on product features, technology changes, and events that impact customers;
• Anticipate next steps. Ensure an excellent experience after the call by setting expectations the customer may not have thought about: explaining when products will deliver, when a credit card will be charged, when a return will be received, etc.;
• Be comfortable in a fast-paced, performance-based environment where calls are monitored, recorded, and assessed;
• Have a flexible schedule, including the ability to work nights and weekends.

Desired Qualities, Behaviors, and Skills:

• Customer-focused, detailed-oriented individuals;
• Creative problem solvers;
• Comfortable working with ambiguity;
• Drive for results, demonstrates high degree of drive and determination;
• Adaptive and flexible to changing technologies, process, and environments;
• Ability to work and make decisions with minimal supervision;
• Strong listening skills (adaptive communication and active listening);
• Strong organizational skills;
• Team Player;
• Able to troubleshoot basic issues related to home-office technology (is the kind of person that cycles power to equipment before calling a help desk for assistance).

Education and Experience:

• Degree preferred plus 1-2 years proven experience in a customer service environment;
• Ideal candidate will have owned or have experience using a Mac and an iOS device;
• Contact center, consumer retail, or service experience experience a plus;
• Professional verbal and written communication skills;
• Technical aptitude (computer literate, able to quickly learn new applications).

Is being an At-Home Service Expert a great fit for you? Consider the following questions:

• Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
• Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of your technical equipment?
• Do you have, or are you able to get, an analog phone line that can be dedicated to sales calls? (monthly allowance provided by Apple)
• Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 2mbps downstream and 384kbps upstream? (monthly allowance provided by Apple)
• Are you a self-starter who is comfortable in an environment remote from co-workers and managers?

A position you’ll love:

• Helping to delight each and every one of our customers.
• Realizing troubleshooting can be rewarding and fun.
• Exercising multitasking skills as you manage multiple systems and applications.
• Giving people yet another positive Apple experience.
• Saving a bundle on gas by working from home!

A candidate we’ll love:

• You have some customer service experience, or just like to help people.
• You have a quiet workspace with a desk, a chair, and a door.
• You have, or are willing to get, a dedicated analog phone line.
• You have, or are willing to get, internet service meeting minimum requirements.
• You don’t need a manager around to get motivated—or coworkers.
• You can navigate a computer running Windows and/or Mac and fix problems that arise.
• You have a passion to learn and develop continually.
• You are good at solving problems and helping others find answers.

The ideal opportunity to use what you know:
A job in the AppleCare is an opportunity for you to use your knowledge, your experience and your passion. With your technical know-how you will continually provide meaningful customer service to enrich our customer experience.

To delight Apple customers—and yourself.

Desired Qualifications:

• Previous experience in high tech customer service
• Flexibility to work varied shift on a 7 day schedule including nights and weekends
• Analyze and resolve a wide variety of complex technical customer issues
• Exceptional written and verbal communication skills
• Leadership skills in an area of technical speciality
• Superior time management and prioritization skills
• Mac and Mac OS experience strongly preferred

Workspace Requirements: (if not currently present, will acquire)

• A private workspace in your house, where ambient noise can be minimized during work hours.
• A workspace with a desk and ergonomically fitted chair that allows proper installation of your technical equipment.
• An analog phone line that can be dedicated to contact center calls (monthly allowance provided by Apple).
• Internet service meeting minimum system requirements (monthly allowance provided by Apple).
• Self-motivated and able to work remotely from co-workers and management.

Responsible for establishing corporate accounts for both the Dollar and Thrifty brands and maintaining relationships on behalf of DTG with pertinent corporate car rental accounts, building working relationships with rental locations and local sales personnel, effectively managing sales efforts, and attending travel-related functions to represent and sell both the Dollar and Thrifty brands.

1. Sell and service corporate accounts on an equitable basis for both the Dollar and Thrifty brands and ensure continued rental growth from existing corporate accounts.
2. Build working relationships with Dollar and Thrifty rental locations and local sales personnel to ensure they are aware of the corporate accounts and programs that have impact on transactions in their locations and to gain their support.
3. Review headquarters reports to manage sales efforts and present quarterly reports to key accounts and discuss content.
4. Attend travel-related functions to represent and sell Dollar and Thrifty, make presentations, and establish a network of industry contacts for DTG.
5. Recommend and administer the approved operating budget and review expenditures in relations to budget to ensure compliance.
6. Perform related responsibilities as required or assigned.

• Thorough knowledge of the car rental industry.
• Ability to sell and to close sales transactions.
• Excellent oral and written communication skills.
• Good organizational and time management skills.
• Ability to work productively under minimal supervision.
• Excellent negotiating skills.
• Ability to work effectively with a broad range of people and personalities.
• Skill and proficiency in the use of computer software packages, including word processing, spreadsheet and presentation applications.

Equivalent Education/Experience

• Bachelor’s degree in a related field.
• At least three to five years of related sales experience.

**Direct applicable experience may be substituted for a degree at a rate of two years experience for each one year of education.

Company Description
Siemens IT Solutions and Services, Inc. is a leading provider of consulting and managed outsourcing services. We provide the complete spectrum of integrated technology and process-related business services ranging from management consulting to design and implementation of ERM, CRM, SCM solutions, and management of IT infrastructures from the data center to end-user devices. With North American headquarters in Norwalk, CT, Siemens IT Solutions and Services, Inc. provides coverage through over 50 locations in major metropolitan markets, employing approximately 5,000 professionals. We are a top 10 global e-business and IT solution provider employing more than 36,000 professionals who provide services in over 88 countries. Our parent company, Siemens AG, is a global electronics and engineering powerhouse with more than $91 billion in annual sales and 430,000 employees.
Job Description

Planned Data Center Practice Development to support Internal Initiatives and Clients

The Professional Services – Consulting and Integration business of Siemens IT Solutions and Services is focused on improving the competitiveness of our clients through the effective use of technology. We provide consulting services across the Consult / Design / Build continuum; offering a wide range of “HIGH VALUE” consulting services and solutions across the distributed computing spectrum. We are seeking a DATA CENTER OPTIMIZATION ARCHITECT – DATA CENTER OPTIMIZATION for our strategic team. We consider the position to have a flexible location: National – USA (Home Based – Virtual Office) with proximity to a major airport. This position has a travel component of greater than 50%.

RESPONSIBILITIES AND POSITION DESCRIPTION:
As a Data Center Architect you will contribute strategic vision as a trusted advisor and integrate a broad range of ideas regarding Technology Architecture related to data center operations and management. This is a senior architect role and you must be recognized for expertise and thought leadership in the industry in data center architectures, concepts, operations and management and generally sought out as a resource for resolution of unique or complex problems. You will undertake the most complex projects involving multiple disciplines which may impact multiple business units. Work as a team member with the cross-functional architectural disciplines to identify requirements and subsequently leading subordinate Infrastructure Technologists in the implementation of the local solution. The Data Center Architect may have subordinate reports with specialized infrastructure technology expertise. The Data Center Architect reports to a Practice Director and will provide support for account development activities, presales presentations and will be generally viewed as a subject matter expert resource in support of these activities. These responsibilities include, but are not limited to the following:

• Apply “best practice” operational design concepts to Data Center Transformation projects, i.e. ITSM/ITIL/Disaster Recovery/Security
• Lead complex consulting engagements
• Articulate at a strategic level IT operational frameworks and how they apply to Data Center Transformation initiatives
• Integrate both the business operations and IT operational requirements into the solution design, including necessary interfaces with supplier communities
• Build, develop and document infrastructure processes with a focus on technology growth, performance, reliability and security.
• Understand the financial modeling components and concepts associated with data center consolidations
• Maintain industry awareness and knowledge with the latest tools and technologies to support server virtualization, consolidation and application migrations on an enterprise scale
• Drive costs out of the infrastructure without sacrificing supportability and stability, and maintaining an innovation around data integrity.
• Design and implement processes and solutions for infrastructure monitoring for use as a 24x7x365 Worldwide Network Operations Center (NOC).
• Build in-depth relationships with customers; leverage that relationship to further advance the technical vision and strategy.
• Lead and mentor assigned subordinates in implementing infrastructure projects
• Work with customers and project teams to integrate new systems into the end-user environment.
• Understand competitive market dynamics

REQUIRED SKILLS AND COMPETENCIES:

• 10+ years of Information Technology experience including technical infrastructure and security experience, including team lead and trusted advisor roles.
• Senior Consulting and project delivery skills.
• Strong project planning and project management skills.
• Has proven and verifiable project experience with data center consolidations and optimization, preferably across a global footprint and with multi-million dollar budget oversight
• Must have verifiable background experience in all phases of engagement lifecycle from requirements to implementation as well as the ability to translate a strategy into a tactical, transformational work plan
• Competency engagement development experience (Minimum 8 years experience in a combination of): Data Center Redesign / Consolidation; Server Consolidation / Virtualization; Disaster Recovery / Business Continuity; ITIL; Security; Applications & Data Migrations to new platforms (.Net, VMware, Linux)
• Experience collaborating with software development teams.
• Experience with software development processes, methodologies, and environments.
• Process improvement, workflow, benchmarking and/or evaluation experience preferred.
• Experience with VMware in large scale production environment. Migration experience.
• Knowledge of virtualization tools such as PlateSpin, CiRBA, VMware capacity planner. Focused and action-oriented; pragmatic and self-disciplined; good at team motivation and delegation.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• Flexibility to adjust to changing requirements, schedules and priorities.
• Excellent communication, writing, meeting facilitation and presentation skills including presenting technical design, technical solutions and enterprise architecture solutions to executives and customers.
• The ability to socialize ideas, make recommendations and gather team consensus to move forward.
• Ability to have extensive travel (at times greater than 80%) to support our clients.

DESIRED SKILLS AND COMPETENCIES:

• Bachelors or Master degree in Information Technology area.
• Key experience within IT Rationalization / Transformational areas are preferred.
• Advance training or Certifications like: PMP, ITIL, Six Sigma, COSO-COBIT, Cisco, Microsoft, SANS

This position has flexible locations: National – USA (Home Based – Virtual Office) with proximity to a major airport.
ABOUT US:
Siemens IT Solutions and Services is a Global leader in providing highly integrated Information Technology solutions. We are a part of Siemens AG one of the world’s largest industrial companies