Which ITIL Software Features Work Best?</h1> <article> <h1>Which ITIL Software Features Work Best?</h1> The answer depends on where you are at in your service management efforts. <p><a href="http://feedads.g.doubleclick.net/~a/wTnLQD6Jcue5_vQBpWkwcrxCJRk/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/wTnLQD6Jcue5_vQBpWkwcrxCJRk/1/da"></img></a></p> </article> <article> <h1>New Change Management Qualification from APM Group</h1> The Change Management Practitioner qualification is intended to help people become better at managing change. <p><a href="http://feedads.g.doubleclick.net/~a/cGVQK0XrLQW2NCwsoC0eN5u5hVc/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/cGVQK0XrLQW2NCwsoC0eN5u5hVc/1/da"></img></a></p> </article> <article> <h1>OGC to Withdraw ITIL v2 Support</h1> OGC to eliminate v2 exams beginning in June 2010. <p><a href="http://feedads.g.doubleclick.net/~a/lG9UFxZXKRU6IzRIddeJoeupvgI/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/lG9UFxZXKRU6IzRIddeJoeupvgI/1/da"></img></a></p> </article> <article> <h1>Beyond Service Management: ESM and ITIL v3</h1> Enterprise service management (ESM) is the set of ITIL-aligned tools, processes, and people that ensure IT services are directly linked to the needs and objectives of the business, writes ITSMWatch guest columnists John Ryan and Mark Lees of CSC. <p><a href="http://feedads.g.doubleclick.net/~a/jr9ljVm45GGrJYTsyE4IjJwsg5M/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/jr9ljVm45GGrJYTsyE4IjJwsg5M/1/da"></img></a></p> </article> <article> <h1>ITIL: Open Source vs. Commercial</h1> As ITIL continues to gain converts, more and more support software is becoming available. Which is better open source or commercial? The debate continues. <p><a href="http://feedads.g.doubleclick.net/~a/7rGlTfh086BDFrzjCbjRscZXV_0/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/7rGlTfh086BDFrzjCbjRscZXV_0/1/da"></img></a></p> </article> </main></body></html>