"I Don't Want to Hear about ITIL!", Part I</h1> <article> <h1>"I Don't Want to Hear about ITIL!", Part I</h1> If your CIO tells you this they probably don't understand what ITIL is really all about, writes ITSMWatch columnist David Moskowitz of Productivity Solutions. <p><a href="http://feedads.g.doubleclick.net/~a/xjaRdlkZJmxSAOoJDcWJ5IA2Rtg/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/xjaRdlkZJmxSAOoJDcWJ5IA2Rtg/1/da"></img></a></p> </article> <article> <h1>ITSM News Round Up for March 2011, Part I</h1> Award winners, contract winners and a free ITSM makeover in this week's news. <p><a href="http://feedads.g.doubleclick.net/~a/jqlKTfiGZtY3WQ0xYQMMg_dT_po/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/jqlKTfiGZtY3WQ0xYQMMg_dT_po/1/da"></img></a></p> </article> <article> <h1>'Availability' is no Longer Just an IT Metric</h1> How you measure system availability says everything about your IT ops. <p><a href="http://feedads.g.doubleclick.net/~a/96ijdp0g90CYf9E2ZchCdVaKqRE/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/96ijdp0g90CYf9E2ZchCdVaKqRE/1/da"></img></a></p> </article> <article> <h1>6 Success Factors for ITSM Governance Structures, Part II</h1> Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe. <p><a href="http://feedads.g.doubleclick.net/~a/4OQ1Xl-QH6QPLCF99bQFnLp7G6A/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/4OQ1Xl-QH6QPLCF99bQFnLp7G6A/1/da"></img></a></p> </article> <article> <h1>ITSM News Round Up for February 2011, Part II</h1> Social networking comes to ITSM software and PinkVerify finds a new leader in our news roundup this week. <p><a href="http://feedads.g.doubleclick.net/~a/O-KPgBee9dqwtmdUxfBy33Z2Dsk/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/O-KPgBee9dqwtmdUxfBy33Z2Dsk/1/da"></img></a></p> </article> </main></body></html>