<![CDATA[]]> http://www.itsmwatch.com en-us Copyright 1996-2010 Quin Street Corporation rss@jupitermedia.com rss@jupitermedia.com http://backend.userland.com/rss How to get IT to Accept ITIL http://redir.internet.com/rss/click/www.itsmwatch.com/itil/article.php/3897301 http://redir.internet.com/rss/click/www.itsmwatch.com/itil/article.php/3897301 Effective ITILL adoption requires the application of service management best practices and a focus on cultural transformation, writes ITSMWatch columnist guest Kristy Smith of Forsythe. ITIL - The Distancing Begins http://redir.internet.com/rss/click/www.itsmwatch.com/itil/article.php/3896066 http://redir.internet.com/rss/click/www.itsmwatch.com/itil/article.php/3896066 A lot of vendors are pulling back from being "ITIL compliant" and this has ITSMWatch columnist Valeria Arraj wondering why. Putting the 'Service' Back Into IT Service Management - Part II http://redir.internet.com/rss/click/www.itsmwatch.com/itil/article.php/3894766 http://redir.internet.com/rss/click/www.itsmwatch.com/itil/article.php/3894766 Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal. Putting the 'Service' Back Into IT Service Management - Part I http://redir.internet.com/rss/click/www.itsmwatch.com/itil/article.php/3893546 http://redir.internet.com/rss/click/www.itsmwatch.com/itil/article.php/3893546 Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal. How to Get Started with ITIL Incident Management http://redir.internet.com/rss/click/www.itsmwatch.com/itil/article.php/3892201 http://redir.internet.com/rss/click/www.itsmwatch.com/itil/article.php/3892201 Six steps are all you need to get Incident Management under control, writes ITSMWatch columnist Hank Marquis of Global Knowledge.