Using the Service Design Package to Transfer Knowledge</h1> <article> <h1>Using the Service Design Package to Transfer Knowledge</h1> If communication between your teams is an issues, ITIL v3 has an app for that, writes ITSMWatch columnist George Spafford. <p><a href="http://feedads.g.doubleclick.net/~a/UXFvV_EJQWJ5aZcJQvA-DsGaGhM/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/UXFvV_EJQWJ5aZcJQvA-DsGaGhM/1/da"></img></a></p> </article> <article> <h1>IT Service Management Industry Survey Reveals Top 5 IT Trends for 2010</h1> Findings from Consulting-Portal's 5th Annual ITSM industry survey show that organizational governance is weak and software as a service (SaaS) adoption is rising. <p><a href="http://feedads.g.doubleclick.net/~a/9NnmB0mEoAXE5lkNl9QK76QBaZU/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/9NnmB0mEoAXE5lkNl9QK76QBaZU/1/da"></img></a></p> </article> <article> <h1>PinkVERIFY Launches as OGC ITIL Software Scheme Assessor</h1> HP Service Manager 7.1 is the first product assessed and awarded Gold status. <p><a href="http://feedads.g.doubleclick.net/~a/F2ldwXdoOKH5ANkojj06IXL3MBs/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/F2ldwXdoOKH5ANkojj06IXL3MBs/1/da"></img></a></p> </article> <article> <h1>Changes, Incidents & Unintended Consequences</h1> It always happens when you least expect it but there are some simple things you can do today to get away from unintended consequences, writes ITSMWatch columnist Jason Drubert of BT Consulting. <p><a href="http://feedads.g.doubleclick.net/~a/aFqgUFLyNiEYSCy4uDsdDioj24M/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/aFqgUFLyNiEYSCy4uDsdDioj24M/1/da"></img></a></p> </article> <article> <h1>Are You Getting Value from ITIL?</h1> For many practitioners, hope of a service management future are turning to dismay as they figure out how to actually get value from ITIL and ITSM, writes ITSMWatch columnist George Spafford. <p><a href="http://feedads.g.doubleclick.net/~a/_yFDALm02ydXfxQhve11Ey0nQIg/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/_yFDALm02ydXfxQhve11Ey0nQIg/1/da"></img></a></p> </article> </main></body></html>