How to Measure ITIL Service Utility and Warranty</h1> <article> <h1>How to Measure ITIL Service Utility and Warranty</h1> By understanding the ITIL concepts of utility and warranty in ITIL v3 you discover competitive advantage, cost controls, customer satisfaction, and business IT alignment, writes ITSMWatch columnist Hank Marquis of Global Knowledge. <p><a href="http://feedads.g.doubleclick.net/~a/5gvXQqlFxKHLN-ZhYR1rhSB5vFs/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/5gvXQqlFxKHLN-ZhYR1rhSB5vFs/1/da"></img></a></p> </article> <article> <h1>Is Getting Your ITIL Certification Worth It?</h1> The value of ITIL certification is knowledge and a common tongue, writes ITSMWatch columnist David Moskowitz. <p><a href="http://feedads.g.doubleclick.net/~a/DE9v_b24b14RgjXGG6EesyoRyN0/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/DE9v_b24b14RgjXGG6EesyoRyN0/1/da"></img></a></p> </article> <article> <h1>Have the Pillars of ITIL Crumbled Further?</h1> The short answer is a resounding "Yes", writes ITSMWatch columnist Rob England. <p><a href="http://feedads.g.doubleclick.net/~a/ZUhF2xz4EBkpToJp9JRtPzFqvBE/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/ZUhF2xz4EBkpToJp9JRtPzFqvBE/1/da"></img></a></p> </article> <article> <h1>Three Steps to Optimum IT Service Delivery</h1> IT service management really starts with change, configuration and release management, writes ITSMWatch guest columnist Mark Schouls of Novell. <p><a href="http://feedads.g.doubleclick.net/~a/ZmP-KQBeglSoZ9jLR6XTq146wBg/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/ZmP-KQBeglSoZ9jLR6XTq146wBg/1/da"></img></a></p> </article> <article> <h1>Are People the Forgotten Part of ITIL?</h1> When you start turning out leaders instead of managers, the improvements can be staggering, writes ITSMWatch columnist Peter Doherty of CA. <p><a href="http://feedads.g.doubleclick.net/~a/Snhr9ronH0uE06_bN_Nu8eC4IuM/0/da"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/Snhr9ronH0uE06_bN_Nu8eC4IuM/1/da"></img></a></p> </article> </main></body></html>