We all knows what happens if you buy a product and then call for support. If you’re lucky, you get put on hold. If you’re unlucky, you’ve called outside of their business hours of 1am to 3am. When you do talk to someone, you’re treated like an idiot (in their defense, it’s a learned behavior).

If you want great service, call their sales department. Tell them you’re evaluating their product, but ran into an issue. You’ll be talking to someone that actually wants your business. They’re typically very helpful, and remind us of the benefit of good customer service.

Just today a coworker sent me a link (unrelated site) that had a link to a page called "Pre-Sales Questions". They’re openly distinguishing between potential customers, and paying customers. The problem is that they make the pre-sales question form easy to use, but the paying customer form is not. Customer service is in a bad state.

My official recommendation is to to fully try out their product during a trial, so that when do you do talk to their sales team, they can at least earn a sale from it. Like I said, this is a method of last resort.

One great way to determine if your code is well written, is to ask yourself if the code you’re writing is readable by itself. Another developer should be able to jump into a module, and have a fairly easy time seeing what’s going on. They shouldn’t have to sift through thousands of lines of interweaved code to figure out what’s going on.

Of course, what I’m talking about is simply a test for the single responsibility principle. If you’ve written a huge "do it all" class with thousands of lines of code, you’re ensuring that you’re the only one that will be able to maintain it. That that type of code usually suffers from high coupling to the other modules in the program.

I used to organize code into classes based on the type of functionality being provided. I used them more as containers for related functionality. At the time, I didn’t see a reason to split it apart. I was very wrong.

In a recent article by Jimmy Bogard, he walks through creating classes with a separation of concerns. In the conclusion is my favorite part:

Now we have many more classes (4 vs. 1) and interfaces (3 vs. 0).  For those who don’t like more classes, GET OVER IT.

That is an excellent point. Why should you be afraid of creating more classes and interfaces? It’s really not more code to write, in fact, it’s often less. Refactoring tools remove many of the obstacles of maintaining the interface, class, and method structure

When someone looks at your code and you have 4 classes instead of 1, and those classes are very specific and short enough to process by our tiny brains, it will be much easier to maintain and modify (or even better, extend).

Here is the original code from the page that accepts each uploaded file, and adds it to a Dictionary in the collection:

if (Session[SESSION_ORDER_FILES] == null)
{
	//Our dictionary hasn’t been created, so we do it now
	files = new Dictionary<string, byte[]>();
	Session[SESSION_ORDER_FILES] = files;
}
else
{
	//The dictionary has already been created, just load it
	files = (Dictionary<string , byte[]>) Session[SESSION_ORDER_FILES];
}

//If we have the "_clearPrevious" flag, that means all
//of the files should be removed from this users session
if (_clearPrevious)
	files.Clear();

//If the file name is the same, replace it
if (files.ContainsKey(_fileName))
	files.Remove(_fileName);

files.Add(_fileName, bytes);

The problem is that we ended up with missing images. The client was sending them, but when the user confirmed their order they were missing images in the session. Since ASP.NET will process page requests in multiple threads, the session can be accessed in multiple threads!

Now, we need to find a way to lock them. I questioned whether ASP.NET would give me the same session object each time, or a new instance representing the same session. I whipped up this code in a test page. It saves the previous session reference to the session. I know it’s a little strange, but since no serialization happens with the session, it gave me a good way to know if the previous session object and the current session object were the same instance.

const string SESS_SESS = "test";
var currSessionObj = Session[SESS_SESS];

if(currSessionObj == null)
	//First page load
	Session[SESS_SESS] = Session;
else
	lblText.Text = (Session[SESS_SESS] == Session).ToString();

The result of this page was false. That means you most certainly do get a new session instance each time. Keep in mind that I’m not saying it’s a different session, the object you’re accessing the session with simply changes.

What does this mean?

This means that you have to be careful when there is a chance that you’re working with session objects in multiple pages, or in a page that could be accessed multiple times simultaneously. Thankfully, there are only a few real-world scenarios where this would be a large concern.

As with any other kind of multi-threaded code, be careful if you’re checking the session, and then performing an action based on the result. In that case, you’ll need to lock a global object that is available to all threads that could access that code. Here is an example:

lock(Global.SessionLock)
{
	if(Session["foo"] == null)
		Session["foo"] = new Bar();
}

In your Global class, you’ll need this field:

static object SessionLock = new object();

Here was my first stab at the constructor:

public HolidayCalculator(IEnumerable<DateTime> holidays)

It’s simple and easy to understand. Then I started thinking about some of the dependency injected examples I’ve seen. For example, one of the Spring.NET IoC quickstarts has a similar example, except that they’re trying to list movies. In their example, they use an IMovieFinder interface. That interface has a single method that retrieves a list of movies. Using this concept, my constructor would look like (and what I ultimately changed it to):

public HolidayCalculator(IHolidayRepository holidayRepository)

That example originally seemed unnecessarily complex to me. Why separate something so simple and disconnected into an interface? Well, it turns out there are a couple of good reasons that you might want to do this.

Delay loading

With my original constructor, I had to load all of the holidays from the repository (ultimately a database in the production environment) to even create an instance of this class. This is certainly less than ideal when I want to use this class as a singleton that may get created early in the application.

Single Responsibility

In my original design, I was accepting in a list that would get cached in my holiday calculator. My class now has two responsibilities. It has to calculate holidays, and it has to cache the holiday list. What if I wanted to change how the list was cached? I would have to change the class, which is not ideal.

Ideally, this class would load the holiday list each time it needs to perform a calculation. The implementation passed into the constructor would be responsible for caching. In fact, we can now easily separate out the caching feature, and the holiday loading feature. Both classes would implement the IHolidayRepository interface and would be chained together. The caching class would take an IHolidayRepository.

Incremental Coding

Following the Agile philosophy, I can now deliver code faster. I don’t need to add a caching layer. I can have a working application in less time, and then later evaluate if I need to cache the holiday data.

Conclusion

Overall, this design is a little more work, but I think the benefits outweigh the extra classes and interface I needed to create. This design makes it easy to test, and each class has almost no code in it. Reading it and understanding it is extremely simple.

1. Do I know what is expected of me at work?
2. Do I have the materials and equipment I need to do my work right?
3. At work, do I have the opportunity to do what I do best every day?
4. In the last seven days, have I received recognition or praise for good work?
5. Does my supervisor, or someone at work, seem to care about me as a person?
6. Is there someone at work who encourages my development?
7. At work, do my opinions seem to count?
8. Does the mission/purpose of my company make me feel like my work is important?
9. Are my co-workers committed to doing quality work?
10. Do I have a best friend at work?
11. In the last six months, have I talked with someone about my progress?
12. At work, have I had the opportunities to learn and grow?

A major point of the book is that managers are able to read employees, and treat each of them in a way that makes them happy and productive. That may mean that one person gets 5 monitors, and another gets an Optimus keyboard. Another employee may have to move into the basement, and give up their red stapler.

My opinion is that managers work for their employees. It’s the managers job to make sure the employees are productive, and to provide the right environment. If they can’t do that, they shouldn’t be a manager.

Lately, I’ve began wondering why managers don’t ask each employee this simple question:

"What do you need from me?"

If you’re manager doesn’t ask this, are they just guessing? In some cases the answers may not be incredibly useful, but in most cases you could learn a lot from the answer. For example, someone might say they need it to be quiet, and another might say they need a lot of background noise. A person might say that they need flexible hours or more desk space.

If you don’t ask that question, you may never know the answer. If you’re lucky, you’ll eventually be able to figure it out, but can you afford to take that chance?

If your manager doesn’t ask this question, why don’t you answer it anyway? Even if it doesn’t help your manager, it will certainly help you understand what you need to accomplish your goals. You may be able to find more creative ways to help your manager understand what you need to get your job done.

Features I was looking for:

• Reasonably Priced
• Automatic
• Reliable
• Scalable
• Well performing
• Easy

Price

To automate my backups, I’m using a product called JungleDisk. You can purchase it for $20, and you get free upgrades for life. I love products that have free upgrades for life, since I don’t have to worry about when buy it. They also allow you to use it on unlimited computers, which I definitely need.

JungleDisk by default talks directly with S3, so they don’t need to run any servers. You’re counting 100% on the reliable storage provided by S3.

Organization

Amazon stores your files in "buckets", which you can think of as a single level folder/directory structure. JungleDisk can easily connect to multiple buckets at the same time. You configure each bucket independently. JungleDisk can automatically detect all of your buckets, and you can easily create new ones.

I highly recommend creating buckets for each logical group of files you want to back up. Try to avoid sharing a bucket between computers when possible. If you tell JungleDisk that a bucket is only used on one computer, it doesn’t have to query S3 to determine what needs to be synchronized. The default is set to multiple computers. This setting is under the "Bucket Settings" for each bucket.

Each bucket also lets you choose what to back up. Of course there are extensive options for backing up subfolders, excluding files, etc.

You can even set up how your local folders get mapped to the remote folders. This lets you do multiple folders in one bucket. On my laptop, I have a couple of folders that get backed up to a single bucket, but are organized into different folders so that I could easily restore them independently.

Scheduling

Setting up a schedule is very easy. For example, on my laptop, I have it set to synchronize my files every hour. It uses the timestamp’s of the files to determine if there are any new, changed, or deleted files. Since I’m not sharing this particular bucket between machines, it can instantly determine if anything needs backed up.

Security

JungleDisk has all the security options you would expect. You can communicate with Amazon over port 80 unencrypted, or use SSL. I actually turn off the SSL option, because I use the JungleDisk encryption. I don’t see a reason to do double encryption.

When you create the bucket, you can specify a custom key that encrypts your data. I like this option because I am the only one that has access to the data. Even Amazon can’t tell what I’m storing on there.

Performance

Since Amazon is providing the storage, they’re able to scale indefinitely. You can be confident that they can handle whatever you throw at them. They had no problem letting me upload at over 56,000 kbits/sec from my dedicated host. I backed up 4 gigs in about 10 minutes.

Other Features

• Bandwidth limiting - If you don’t want to use up all of your upstream or downstream bandwidth, you can limit it, and even schedule when it’s limited. This could be useful for limiting the connection during the day. However, I much prefer a QoS solution since it will maximize the amount of bandwidth I can use.
• Previous versions - There are extensive options for storing previous versions of changed or deleted files. This option is very impressive, and great for documents.
• Network drive - You can make a bucket show up as a drive on your computer, which allows you to drag and drop files to and from the bucket.
• Jungle Disk Plus - For $1/month extra, you can get JungleDisk Plus. They use an Amazon EC2 server to proxy your data to S3. This allows you to resume large file uploads, and also lets you send just the differences. If you’re backing up large files and/or files that may have sections change frequently, this could end up saving you money.

One of the big arguments against heavily using flash on your site was that it certainly wouldn’t help you in Google. Now, many will see that argument as being gone. We can now look forward to more annoying flash content, and maybe even some flash that is used correctly.

With great power comes great responsibility

-Stan Lee

If you think you can now cheat and use flash content instead of HTML, you’re probably wrong. There are many questions that have now been raised (some have been answered):

• Does each flash file count as a page?
• Do links to and from flash content count for PageRank?
• Do you really want ALL of the text in your flash files indexed?
• Does the SWF get executed in any way, so that the generated text can be indexed?

It’s going to take a while before Google gets good at indexing flash files. It’s also going to take some time for people to really understand how the process is working. I wouldn’t be too quick to convert something to flash just because Google can see it now.

Only use flash when it makes sense to your users. For example, Choice Shirts has an HTML website, but their shirt designer is flash (Flex actually). If their designer doesn’t get indexed, it’s not a big deal. The designer is there for usability, not for the search engines.

The only page that was getting real traffic on that site was the Subversion virtual machine appliance, which I created a long time ago. I decided to move that page to this domain. That means that I have only one page to manage instead of an entire domain.

If you haven’t seen that virtual appliance, it’s worth checking out. It’s basically a fully functional Subversion install on Ubuntu linux, with WebSVN installed to view it in a web browser. It’s been downloaded over a thousand times, and it’s now being hosted using Amazon’s S3 service.

While the appliance has found a new home, I’m not sure if an when it’s going to be updated. If there are any future announcements about it, they’ll be made on this blog.

If you haven’t heard of it, you can now use this syntax:

var c = new Cat();

Instead of this:

Cat c = new Cat();

As Jeff Atwood mentioned, it’s a great way to avoid redundancy. It’s obvious that you’re creating a "Cat" object, why do you have to say it twice?

The most important thing to realize, is that it’s NOT a var like in JavaScript or other languages (DIM in VB). It really is 100% a "Cat" object, complete with intellisense. The generated IL would be no different than specifying the type when you declare it. It’s simply a compiler trick.

Another important thing to remember is that you the assignment must be combined with the declaration. If that wasn’t the case, readability would be very poor.

var myName = "Jason"; //Allowed
var yourName; //Not allowed
yourName = "Bob"; //Glad you can't do this

What are some really good examples of when it ideally should be used:

List<Dictionary<int, string>> customers = new List<Dictionary<int, string>>(); //Yuck!
var customers = new List<Dictionary<int, string>>(); //Yay!

OrderRepository orderRepo = (OrderRepository)ctx.GetObject("orderRepository"); //Yuck!
var orderRepo = (OrderRepository)ctx.GetObject("orderRepository"); //Yay!

string name = "Jason Young"; //Kinda yucky
var name = "Jason Young"; //Kinda better

As you can see, those examples have obvious redundancy. Using the "var" keyword increases readability, and makes it easier to change if needed.

There are certainly times when its use is questionable. In the following example, I’m calling a function that returns some data. Since I’m not explicitly defining the type that is being returned from that function, I have to do some digging to figure out the type being returned. In this case, you’ll have to define the correct way to handle it in your coding standards.

var data = GetData();

Another potential readability issue comes up in the following case. You might not want to use the "Circle" specific methods (Circle inherits from Shape).

Shape s = GetCircle(); //I see what you're doing
var s = GetCircle(); //Do you want a shape, or a circle?

Aside from a couple of decisions that need to be made in your organization, I think this is a great addition, and should make our lives as developers a little bit easier. It’s just another tool for our toolbelt. With great power comes great responsibility

Above, you’ll see the typical technology adoption bell curve. What you need to realize is that you’re starting on the left, and you’re trying to get up the hill. Do you think it’s easy? Well, judging by Youtube, twitter, milliondollarhomepage, Digg, or myspace, it must be easy!

The truth is, you should have a path to success. Here are just a couple of paths that have worked for other products:

• Create a product that is leaps and bounds better than anything your potential customers have ever seen - An example is Google, which was originally created by students in college. The brilliance of the algorithm and its implementation were the start of a massive company.
• Have an army of followers that listen to your advice - A great example is Steve Jobs. Before he even makes a new product announcement, people line up at Apple stores. People trust that he’ll make cool stuff, so they listen to whatever he says. You can bet that if Steve Jobs mentioned your product, you would people lining up at your door to buy it.
• Get lucky - It happens time and time again. Multiple products are released at the same time, all with similar features and price. Sometimes one of them gets lucky, and the others die. An example is the VHS vs Betamax format war. VHS was considered the inferior product, yet it went on to become the de facto standard.
• Create a product that is viral by nature - Twitter and Myspace come to mind. Once one person joins, they’re begging their friends to use if. If they don’t, the service is useless. The result is that you get an army of free advertisers talk to your key demographic.
• Spend a ridiculous amount of cash to bombard users with advertising - infomercial’s and those annoying "we’ll double the offer" commercials come to mind.

Hopefully I’m making the situation look difficult. I couldn’t find any concrete numbers, but you can be sure that more than half of online businesses fail within the first couple of years. That includes well-funded businesses. If you expect to start the next Fog Creek Software while working part time in the evenings, you need to have a plan.

The best advice I can give you is to do whatever it takes to get your product into the hands of as many people as possible. It might mean making partnerships with someone of influence, or it might mean creating a viral marketing campaign. It might also mean that you’ll have to give your product away for free, build up your army of followers, and then invent another great product. If you already have a product with a good user base, you’re probably already in good shape. If you are just starting out, don’t think that people will magically find you, unless you’re counting on the "lucky" path I described.