Zak Whitehttp://www.zakwhite.comPastor. Magician. Friend.enSat, 13 Mar 2010 08:00:21 PSThttp://wordpress.org/?v=2.9.2hourly1http://feeds.feedburner.com/ZakWhite?format=skin29.996916-97.847563http://www.zakwhite.comhttp://www.zakwhite.com/wp-content/uploads/2009/05/zwdotcom.jpgwww.zakwhite.comZakWhitehttp://feedburner.google.comSubscribe with My Yahoo!Subscribe with NewsGatorSubscribe with My AOLSubscribe with BloglinesSubscribe with NetvibesSubscribe with GoogleSubscribe with PageflakesSubscribe with PlusmoSubscribe with The Free DictionarySubscribe with Bitty BrowserSubscribe with NewsAlloySubscribe with Live.comSubscribe with Excite MIXSubscribe with Yourminis.comSubscribe with Attensa for OutlookSubscribe with WebwagSubscribe with netomat HubSubscribe with Podcast ReadySubscribe with FlurrySubscribe with WikioSubscribe with Daily RotationTime Change – WAHOOO!http://feedproxy.google.com/~r/ZakWhite/~3/WGGIpYB9KiA/Mi Vida LocaRevolution ChurchCadillacZakchange clock reminderdaylight saving timeSaturday nightzak whiteZak WhiteSat, 13 Mar 2010 08:00:21 PSThttp://www.zakwhite.com/?p=3810Just a reminder that this Saturday night we “spring forward.” Don’t forget to set your clock ahead one hour before bed on Saturday night.

More daylight! That means more fun in the sun with Couper and Amber!

But, its bittersweet because we also lose an hour of sleep. BAH!

]]>But, its bittersweet because we also lose an hour of sleep. BAH!http://www.zakwhite.com/2010/03/time-change-wahooo/feed/0http://www.zakwhite.com/2010/03/time-change-wahooo/Ways to Win my Hearthttp://feedproxy.google.com/~r/ZakWhite/~3/yLlfif_UZlI/MarketingPop-CultureRantsCadillacZakchangecompaniescustomerslistsalesstrategyzak whiteZak WhiteWed, 10 Mar 2010 06:37:08 PSThttp://www.zakwhite.com/?p=3795Yesterday I posted about why I am ok with paying more sometimes.

Today, ways for companies to win my heart:

  • Make it simple. Whatever “it” is, IT must be simple.
  • Give me my own account rep. I know its not “real” but have them take notes on me. Train them to act like they know me.
  • DO NOT try to get me to sign up for your charge card.
  • If I have to return something keep it simple.
  • If you get my order wrong, fix it. Fast.
  • If I am loyal to you, be loyal to me. (great example is Starbucks gold card program)
  • Use technology. When I go to my dentist, I sit down at the computer to fill out paperwork and update info. I love that!
  • Make sure I can try your product before I buy it. Make sure when I have questions that your sales staff can answer me clearly. (the Apple Store does this very well)
  • I want to be able to buy it in person AND online, for the same price.
  • Get your staff to say “my pleasure” or “thank you” often. (Chick-Fil-A does this very well)
  • Smile while you sell. Whistle while you work. Don’t be a jerk.
  • Have a no contract required option that isn’t ridiculously over priced. I’ll pay more to have it my way, but I won’t let you rip me off. And if I can’t have it my way I’ll go somewhere else.
]]>Yesterday I posted about why I am ok with paying more sometimes. Today, ways for companies to win my heart: Make it simple. Whatever “it” is, IT must be simple. Give me my own account rep. I know its not “real” but have them take notes on me. Train them to act like they know me. DO NOT try [...]http://www.zakwhite.com/2010/03/ways-to-win-my-heart/feed/2http://www.zakwhite.com/2010/03/ways-to-win-my-heart/Why I am ok with Paying MORE. Yes…more.http://feedproxy.google.com/~r/ZakWhite/~3/i7pUyVKHaJY/MarketingRantsappleCadillacZakcustomerspay moreprint placequillsouthweststarbuckszak whiteZak WhiteTue, 09 Mar 2010 06:36:25 PSThttp://www.zakwhite.com/?p=3774This week we had to cancel our internet service with Clear at our offices. Clear has an amazing product at an absolutely unbelievable price if you ask me. We never would have ditched them, but we couldn’t get a good signal because of the 3 story high nasty metal building we are in. The area that Clear really shined was unexpected: customer service.

When we called and set up our account we were immediately assigned an account rep. His name was Angel. Angel was extremely helpful and personable. He gave me his direct line in case we needed anything or had any questions. He helped us with the full refund and cancellation…the entire experience was amazing. I have no doubt that I will be a Clear customer again as they expand their coverage a little.

Here are some other companies that are INCREDIBLE when it comes to customer service in my opinion:

  • Starbucks
  • Quill
  • PrintPlace.com (MY FAVORITE!)
  • Chick-Fil-A
  • Zappos.com
  • Southwest Airlines
  • Cabela’s
  • Apple
  • Five Guys Burgers and Fries
  • Luling Dental

I like spending my money at these places because they treat me good and they deliver concisely and consistently. In fact, I’ll even pay a little more just because they make the experience simple and pleasant. When they mess up, I tend to have more grace because they’ve been so good for so long.

Do I think their products are superior to their competitors? Not really (well, except for Apple!) But the customer care level is so high that I just can’t imagine giving my money to anyone else. Maybe its just me, but my time and stress levels are more valuable commodities than my cash…

I don’t understand why we continue to spend money with companies that treat us like junk.

Tomorrow, I’ll share some quick ways to win the hearts of consumers.

]]>This week we had to cancel our internet service with Clear at our offices. Clear has an amazing product at an absolutely unbelievable price if you ask me. We never would have ditched them, but we couldn’t get a good signal because of the 3 story high nasty metal building we are in. The area [...]http://www.zakwhite.com/2010/03/why-i-am-ok-with-paying-more-yes-more/feed/2http://www.zakwhite.com/2010/03/why-i-am-ok-with-paying-more-yes-more/Sunday Mind Dumphttp://feedproxy.google.com/~r/ZakWhite/~3/FAmdTq2T_fs/Mi Vida LocaRevolution ChurchbaptismCadillacZakchurchcibolomarathonnewpartnerpartnershiprevyourlifeschertztexaszak whiteZak WhiteSun, 07 Mar 2010 21:36:07 PSThttp://www.zakwhite.com/?p=3790
  • Another ROCKIN’ day at Revolution Church!
  • We had our first ever Partnership Class today. Awesome to see people join the church and commit to being a part of the Revolution family!
  • Volunteers from First Baptist Church of Universal City came to the gym and watched our kiddos while we had Partnership Class. They support us and cheer us on in big ways! LOVE what they are doing for the Kingdom!
  • Yesterday morning, about 17 volunteers from Revolution Church served the community at the Schertz Walk for Life. It was a blast!
  • We kicked off a new message series called “Save the Humans” today. I am PUMPED about this message series!
  • Easter is coming like a freight train. Yikes!
  • Amber went to the GLO Women’s conference at Bay Area Fellowship in Corpus Christi this weekend. Couper and I hung at the house and had a blast! Somehow we made it without burning the house down…we were also able to feed ourselves (with the help of Chick-Fil-A).
  • We Baptized a man today named Abraham. That NEVER gets old! LOVE IT!
  • Time to kick back up with the running this week. I took a week break, after running my first Ultra Marathon (31 miles) last weekend…now I gotta get back at it!
  • I made it through the day with NO espresso…guess I’ll just have to go make one after I type this up. :)
  • AMAZED by the team at Revolution Church! WOW!
  • MORE AMAZED by my wife! DOUBLE WOW!
  • So pumped about Easter! Wait till you see what we have planned!
  • Big week ahead (as usual!)
    • ]]>    Another ROCKIN’ day at Revolution Church! We had our first ever Partnership Class today. Awesome to see people join the church and commit to being a part of the Revolution family! Volunteers from First Baptist Church of Universal City came to the gym and watched our kiddos while we had Partnership Class. They support us and cheer [...]http://www.zakwhite.com/2010/03/sunday-mind-dump-88/feed/0http://www.zakwhite.com/2010/03/sunday-mind-dump-88/    Office Contest – WIN SOMETHING!http://feedproxy.google.com/~r/ZakWhite/~3/QbFbmUq1-CU/CreativityRevolution ChurchTechnologyblogCadillacZakgameoffice contestpastorrevyourlifevideowinzak whiteZak WhiteMon, 01 Mar 2010 08:52:25 PSThttp://www.zakwhite.com/?p=3784Watch the video…to win, share your idea in the comment section below. If you are reading this on Facebook, you need to go over and actually comment on the blog at this link.

    ]]>    Watch the video…to win, share your idea in the comment section below. If you are reading this on Facebook, you need to go over and actually comment on the blog at this link.http://www.zakwhite.com/2010/03/office-contest-win-something/feed/2http://www.zakwhite.com/2010/03/office-contest-win-something/    Sunday Mind Dumphttp://feedproxy.google.com/~r/ZakWhite/~3/84gUawV4Lo8/ConfessionalLife ChangeMi Vida LocaRevolution ChurchCadillacZakciboloconverseGODJESUSlive oakmind dumpnewnew braunfelspartnershipprayerschertzselmatexastxuniversal cityzak whiteZak WhiteSun, 28 Feb 2010 19:34:36 PSThttp://www.zakwhite.com/?p=3780
  • Please pray for our sound guy, David Carey, and his family. He is already fighting cancer and this morning he was rushed to the ER for heart issues. We will know tomorrow, but tonight, would you please pray for him?
  • SERIOUSLY sore from the 31 mile race I ran yesterday. MAN. Don’t remember ever being so sore.
  • No pain no gain though. That’s not just a dumb saying…its PURE TRUTH. If you want to accomplish something great, it WILL cost you something.
  • Last night a literally sat in a tub of ice water for 20 minutes. Freezing cold…but felt good. Might do it again tonight.
  • Revolution Church was CRAZY today!
  • We had my good buddy Josh Rosenthal in from Salt Lake City Utah leading worship. It was interesting to see how people responded to just a mic and a guitar instead of a loud, driving band. I love mixing it up!
  • Also, in Revolution Kids, we had a magician, Aaron Lynch performing. He shared some stories from the Bible in very creative ways. Honored to have him with us.
  • We had people accept Christ today! NEVER GETS OLD! YEAH BABY!
  • Also had a TON of 1st time guests today. Awesome!
  • My good friend, Seth Pennington, and I hung a 5 foot by 10 foot banner with the church logo, website and service times on the front of our meeting location today. Awesome to have some constant exposure at our location.
  • I shared our 1st BHAG (Big Hairy Audacious Goal) today for the first year of Revolution Church…we want to see 100 people baptized during year one!
  • Had some awesome new people step up today into volunteer roles when we really needed it.
  • Yes, I said “you don’t give a damn” in the sermon today. Go listen here. It was a powerful story/illustration of how we tend to think vs. how we need to think.
  • Pumped about starting our new message series next week called “Save the Humans!”
  • Also pumped about our first ever Partnership Class! If you attend Revolution Church, I hope you’ll join us for this special day!
    • ]]>    Please pray for our sound guy, David Carey, and his family. He is already fighting cancer and this morning he was rushed to the ER for heart issues. We will know tomorrow, but tonight, would you please pray for him? SERIOUSLY sore from the 31 mile race I ran yesterday. MAN. Don’t remember ever being so [...]http://www.zakwhite.com/2010/02/sunday-mind-dump-87/feed/0http://www.zakwhite.com/2010/02/sunday-mind-dump-87/    Cowtownhttp://feedproxy.google.com/~r/ZakWhite/~3/6GWrUZbVdXg/BloggingFitnessMi Vida LocaCadillacZakfacebookfungoalrunrunningtwitterultra marathonzak whiteZak WhiteFri, 26 Feb 2010 10:48:39 PSThttp://www.zakwhite.com/?p=3775In the morning, I will attempt to run my longest race yet…the Cowtown Ultra Marathon. 50 kilometers. How far is that?

    50 kilometers = 31.0685596 miles

    Yikes. 31. Miles.

    According the Cowtown website, there are 18 men in my division. Coming off of my knee injury & a terrible race season, I am just hoping to finish.

    I’ll be running with my dad and my good friend Wendy Oglesby. I’ll also have the good old iPhone again, so watch my twitter & facebook for video updates. :)

    http://www.twitter.com/cadillaczak

    http://www.facebook.com/cadillaczak

    ]]>    In the morning, I will attempt to run my longest race yet…the Cowtown Ultra Marathon. 50 kilometers. How far is that? 50 kilometers = 31.0685596 miles Yikes. 31. Miles. According the Cowtown website, there are 18 men in my division. Coming off of my knee injury & a terrible race season, I am just hoping to finish. I’ll be [...]http://www.zakwhite.com/2010/02/cowtown-2/feed/0http://www.zakwhite.com/2010/02/cowtown-2/